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Apple Store Worker Says Staff Routinely Get Death Threats From Customers

Business Insider UK this morning published a detailed interview with someone claiming to be a UK Apple retail employee which provides an intriguing insight into what it's like to work in an Apple Store.

The interview is unusual because every Apple staffer signs a confidentiality agreement on their first day in the job, which apparently prevents them from speaking publicly or announcing their new employment on social media, and even bans them from taking a selfie wearing their Apple T-shirt.

Apple-Employees
According to the veteran staffer – who remained anonymous in fear that Apple would pursue a legal action against them – Apple pays about £8 per hour in the UK (around $11.70) and staff receive no bonus incentives for sales, leaving many unable to afford the products they sell.

The worker claims that although positions in the company's stores are highly prized, Apple doesn't promote internally in the UK either, and that staff are prevented from transferring from part-time to full-time employment as a matter of policy.

"We had between five and eight store managers during my time at the store, of varying kinds," says the staffer. "Only one of them had started at Apple, the rest had been recruited from elsewhere – from, say, Dixons or HMV."
They did try to fix that with a 'Lead and Learn' program, where you train on the shop floor by acting as a manager without being a manager. We had some great people on the shop floor, people who had been there for five years, who were selling more than anyone else. But they were still just specialists or experts [two of the lowest ranked positions at Apple].

As far as I’m aware — and I’m still in contact with these people — no-one on this programme has been promoted to manager. There are other jobs in-store that can earn you more money, but they’re technical jobs, like working at the Genius Bar, which a lot of people absolutely hated because you’re dealing with really angry customers.
According to the worker, Apple Store staff routinely face death threats from unhappy customers, and receive no benefit if they manage to sell an enterprise contract to a business customer worth hundreds of thousands of pounds.

There are some advantages to working at an Apple Store though, says the employee. Staff get a generous discount on Apple products, a 15% discount on AAPL shares, and occasional direct access to CEO Tim Cook.

Apple declined to comment when contacted by Business Insider. The in-depth interview – which also reveals what happens if you come to work carrying a Samsung phone – can be read in full here.

Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

Apple's Amazon Echo Competitor Could Feature Camera, Facial Recognition

amazonecho2Apple's rumored product designed to compete with the Amazon Echo could come equipped with a camera and facial recognition capabilities, reports CNET. Citing sources with knowledge of Apple's plans, CNET says the device would be "self aware," able to detect the people in the room through facial recognition technology.

Once the device determines who is in the room, that information could be used to pull up each person's preferences, "such as the music and lighting they like," allowing for a customized interactive experience for each member of the home. Facial recognition is something Apple has previously expressed interest in, both through patent filings and acquisitions.

News of Apple's work on an Amazon Echo competitor first surfaced earlier this week, when The Information reported such a device was under development. The Amazon Echo is an in-home personal assistant device that features a built-in speaker and a robust artificial intelligence system, and a product from Apple would likely be similar, with AI capabilities based on Siri along with its own speaker and microphone.

It is not clear what form Apple's in-home hub will take. While The Information's report suggested it was a standalone hardware product, a second report from VentureBeat has said Apple will built the Echo-like features into a next-generation Apple TV.

Apple is laying the groundwork for a robust in-home AI-powered product through its work on Siri, and major Siri improvements could come in iOS 10. Apple is said to be preparing to release a Siri SDK, which would make the personal assistant available to developers for the first time and greatly increase its functionality.

Today's report is the first to include details on a potential release timeline, suggesting the device could launch at the end of 2016, but 2017 is a more likely target. CNET cautions that Apple's plans for a camera could change as it is a potential privacy risk that may not be favorable with consumers. As with all Apple products still under development, there's also a chance Apple could scrap its Echo competitor entirely.

AirPort Extreme and Time Capsule Out of Stock at U.S. Apple Stores [Updated]

AirPort_ExtremeFollowing a rare firmware update for the AirPort Express, AirPort Extreme, and AirPort Time Capsule earlier this week, a few readers have contacted us about the Wi-Fi base stations being out of stock at their local Apple retail stores in the United States.

Specifically, the tipsters informed us that the AirPort Extreme was out of stock at the Apple Store, Sagemore location in Marlton, New Jersey, an outer suburb of Philadelphia, and the Apple Store, Beverly Center location in Los Angeles, California.

"I was trying to buy an AirPort Extreme today from the Beverly Hills Apple Store and an employee told me that Apple had asked for all of them back from all the stores," wrote one anonymous tipster.

To verify the tipster's claim, we contacted an Apple support representative who confirmed that Apple has pulled AirPort Extreme and AirPort Time Capsule stock from all U.S. stores. The base stations remain available to order online, while it appears the smaller AirPort Express can still be purchased both online and in stores at present time.

Apple's web-based Personal Pickup tool has also been removed from the AirPort Extreme and Time Capsule product pages on its U.S. storefront.

Even though Apple has pulled all AirPort Extreme and Time Capsule stock from U.S. stores, it is possible that select locations may still some units available. The base stations also remain on sale through authorized resellers such as Best Buy.

A retail source informed us that the AirPort Extreme and AirPort Time Capsule remain in stock at stores in the U.K., as confirmed by Personal Pickup, and the Wi-Fi base stations are also currently available at most stores in Australia, Canada, and Europe, so the in-store outage appears to be limited to U.S. stores for now.

With WWDC 2016 around the corner, scarce availability of the AirPort Extreme and Time Capsule in the U.S. will naturally stir speculation about a possible refresh to its Wi-Fi base station lineup. However, the stock outage could be related to the recent firmware update, Apple Store renovations, or regular fluctuations within Apple's inventory channels. There are also no rumors about an impending AirPort refresh.

Apple last updated the AirPort Extreme and AirPort Time Capsule at WWDC 2013 with faster 802.11ac Wi-Fi, new designs, and other internal changes. The slimmer AirPort Express was last updated in June 2012, drawing on the design of the Apple TV and gaining simultaneous dual-band 802.11n connectivity.

Given the lack of rumors, it is unknown what features a next-generation AirPort Extreme could have, but 802.11ac wave 2 Wi-Fi is a possibility. Some readers also speculate that Apple could integrate Siri features into the AirPort Extreme amid rumors it is working on an Amazon Echo competitor -- which could also be a new Apple TV.

Apple's AirPort base stations are designed to create or expand Wi-Fi networks, providing dual-band connectivity in addition to other features like music playback, wireless printing, and wireless backups. Read our AirPort roundup to learn more.

Update: Apple may be complying with an FCC deadline of June 2, 2016 related to router software security rules gradually phased in since 2014, which would explain why the stock outage is limited to U.S. stores.
"Starting June 2, 2016, permissive changes will not be permitted for devices approved under the old rules, unless they meet the requirements of the new rules," the FCC writes. "All devices partially or completely approved under the old rules cannot be marketed starting June 2, 2016 unless they meet the requirements of the new rules in all the bands of operation."
(Thanks, Cole, Justin, and Corrode!)

Apple Expands iPhone Trade Up Program to France, Italy, and Spain

Apple today expanded its "Trade Up with Installments" program for iPhone to France, Italy, and Spain, enabling customers to trade in an eligible older-generation iPhone, Android, or Windows Phone smartphone and put the value of that device towards a new iPhone based on a 24-month payment plan.

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When a customer in Italy trades in a used 16GB iPhone 5s for a new 16GB iPhone SE, for example, an amount of €16.98 must be paid each month for the duration of the two-year installment plan. A total of €425.52 would be owed after interest rates are applied to the price. Exact prices vary depending on the combination.

The program is effectively a loan handled by Apple as an intermediary, so customers will need approved credit to qualify. The exact amounts paid may vary depending on the condition of the smartphone traded in. Apple's financing partners include Sofinco in France, Agos Ducato in Italy, and Cetelem in Spain.

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"Trade Up with Installments" was heretofore exclusive to the U.S., where the program is financed by Citizens Bank with a 0% interest rate.

Apple recommends that customers speak to a Specialist at an Apple Retail Store for more details. The offer is not available online and is set to end on August 31, 2016 in France, Italy, and Spain. Apple's similar iPhone Upgrade Program remains exclusive to the U.S., so this program is a viable alternative for financing a new iPhone.

(Thanks, setteBIT!)

Related Roundup: iPhone 6s
Tags: Apple trade-in, Italy, Spain, France
Buyer's Guide: iPhone (Caution)

Political Will for Encryption Law Has Weakened Since Apple-FBI Dispute

Support for encryption legislation in the U.S. has flatlined and the push for changes in federal law following the San Bernardino shootings has petered out, according to sources in congressional offices, the administration and the tech sector (via Reuters).

On February 16, a U.S. federal judge ordered Apple to help the FBI to unlock the iPhone owned by Syed Farook, one of the shooters in the December 2015 attacks in San Bernardino that left 14 people dead.

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Senate Intelligence Committee leaders Richard Burr and Dianne Feinstein.

The FBI asked Apple to create a version of iOS that would both disable passcode security features and allow passcodes to be entered electronically, allowing it to then brute force the passcode on the device.

Apple announced that it would oppose the order in an open letter penned by Tim Cook, who said the FBI's request would set a "dangerous precedent" with serious implications for the future of smartphone encryption.

Apple claimed the software the FBI asked for could serve as a "master key" able to be used to get information from any iPhone or iPad - including its most recent devices - while the FBI claimed it only wanted access to a single iPhone.

Apple's dispute with the FBI ended on March 28, after the government found an alternate way to access the data on the iPhone through the help of "professional hackers" and withdrew the lawsuit as a result.

During the controversy, a Senate Intelligence Committee encryption bill was announced by committee leaders Richard Burr and Dianne Feinstein, which aimed to force companies to provide "technical assistance" to government investigators seeking locked data.

A released draft of the encryption bill in April revealed the scope of the proposed legislation, which was heavily criticized by security experts and the wider technology community, and described variously as "absurd", "technically inept", and "dangerous".

An open letter expressing "deep concerns" about the draft bill was subsequently signed by four coalitions representing Apple, Microsoft, Google, Amazon, and other major tech companies. At the same time, the White House chose not to offer public support for the legislation, and the administration remained deeply divided on the issue.

The CIA and NSA were also ambivalent, according to several current and former intelligence officials, because agency officials feared any new law would interfere with their own encryption efforts.

Now, despite Burr repeatedly insisting that legislation is imminent, no timeline exists for the bill, Democrats and Republicans on the Intelligence Committee have apparently backed away from the issue, and the political will to support its advance no longer appears to exist.

Despite the change in the political landscape, however, the FBI remains adamant that litigation over the encryption of mobile devices will continue.

In a briefing with reporters earlier this month, FBI director James Comey called encryption an "essential tradecraft" of terrorist organizations like ISIS, suggesting that the debate over whether the government can compel tech companies to unlock personal devices in the interest of national security is far from over.

Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

Tag: Apple-FBI

Apple 'Working Rapidly' to Bring Apple Pay to More Countries

Apple this morning elaborated on its plans to expand Apple Pay coverage and achieve its goal to deliver the mobile payment service to "every significant market" the company is involved in.

Currently Apple Pay is available in six countries, including the U.S., Canada, the U.K., Australia, and China, with plans already underway to bring the platform to Hong Kong and Spain. Earlier this week the service expanded its presence in Singapore to support five major banks and cover over 80 percent of cards, and VP of Apple Pay Jennifer Bailey says many more rollouts are on the way.

apple pay wwdc 2015
Speaking to TechCrunch, Bailey said that Apple is "working rapidly" in Asia and Europe to extend the service, stopping short of revealing which country would be next. But she did share some insight into what Apple is seeking when it assesses potential expansions.

"First, we look at the size of the market for Apple products," she said. "We also look at credit and debit card penetration, and [existing] contactless payment coverage.

"[But] when we bring Apple Pay to market even when contactless is low, it will grow — it was 4 percent in the U.S. but is now 20 percent. We also work with our network partners, where we can utilize integration with Amex and Visa, to go to market quickly."

Commenting on China, Bailey said that the service's launch in February had been "really successful" and Apple was "seeing incredible user and developer reception", with a number of prominent consumer tech companies integrating the service into their apps to enable digital payments.

In March, it was reported that the service hit three million provisions inside the country in its first three days. The launch initially covered 12 bank locations across China and that number has now risen to 19. In the U.S., Apple Pay began in October 2014 with support across six bank locations. It now covers 2,500, and the company reportedly has designs on bringing the service to ATMs in the near future.

Apple is also focused on introducing loyalty programs to other markets, having completed its first rollouts in the U.S. Similarly, Apple is working to expand support for online and in-app payments in all markets.

Back in February, leaks suggested that France, Hong Kong, and Brazil are on Apple's expansion list for this year, while CEO Tim Cook hinted this week that India could also be set to get the mobile payment service soon.

Related Roundup: Apple Pay

Apple's Rumored Amazon Echo Competitor Could Be a Next-Generation Apple TV

apple_tv_squareEarlier this week, The Information said Apple was actively developing an in-home hub that would compete with the Amazon Echo and the Google Home, and now VentureBeat has shared new details on the product and its prospective features.

Citing an unnamed source, VentureBeat says rather than developing a new product, Apple could add Echo-like features to a revamped version of the Apple TV. The Amazon Echo, for those unfamiliar, is an in-home personal assistant device with a built-in speaker and a robust AI system. The Echo is able to perform a wide range of functions, from giving weather reports and answering queries to controlling smart home devices.

A future version of the Apple TV may gain a dedicated microphone and speaker, along with deeper Siri integration to allow it to function like the Echo. Processing queries and serving up results is said to require additional computing infrastructure, which Apple is working on. It is not clear what extra computing infrastructure is needed as the fourth-generation Apple TV includes the same A8 processor that was used in the iPhone 6 and the iPhone 6 Plus, two devices more than capable of processing Siri inquiries.
The company will build on its enhancements to the Apple TV announced last year, which brought the Siri virtual assistant to the set-top box. A new version of the Apple TV will solve problems with the existing box and remote control, a source familiar with the matter claims.

"They want Apple TV to be just the hub of everything," the source told VentureBeat.
Apple reportedly considered several options, ranging from a more comprehensive Siri implementation in the Apple TV to an improved Siri Remote to a standalone Echo-like product, but the standalone option was dropped in favor of furthering development on the Apple TV.

VentureBeat's report does not include details on when a next-generation Apple TV box with the aforementioned features could be released, but a late 2015 rumor from DigiTimes suggested Apple was already at work on a fifth-generation Apple TV with a new CPU and redesigned heat-dissipation solution to go along with it.

Turning the Apple TV (or another hardware product) into an Amazon Echo competitor will require more robust Siri capabilities, which could come as soon as iOS 10. Apple is said to be working on a Siri SDK, allowing third-party developers to build Siri support into their apps.

Related Roundup: Apple TV
Tags: Siri, venturebeat.com, Amazon Echo
Buyer's Guide: Apple TV (Neutral)

Apple to Ramp Up Original Content, Considered Buying Time Warner Last Year

Time-Warner-AppleiTunes and services chief Eddy Cue proposed the idea of Apple bidding on media conglomerate Time Warner at the end of last year, according to the FT.

The discussions reportedly never progressed beyond the preliminary stage, however, and did not involve Apple CEO Tim Cook or Time Warner CEO Jeff Bewkes.

The meetings had reportedly been arranged for the companies to discuss other partnerships, such as the inclusion of Time Warner assets in Apple's much-rumored streaming TV service.

Time Warner and its subsidiaries own several iconic media properties, including CNN, HBO, TBS, and TNT, that would be appropriate for a Netflix-like service streamable on the Apple TV, Mac, iPhone, iPad, and other devices. The company also holds the broadcast rights for the NBA in the United States.

The report adds that Apple plans to ramp up spending on original content to "several hundred million dollars a year" in order to better compete with rivals like Amazon and Netflix, both of which offer a growing number of exclusive TV series.

Earlier this year, it was reported that Apple executives met with TV producers and Hollywood studios about developing original TV shows that it would offer exclusively to its iTunes customers. Those discussions were also reportedly led by Cue and Robert Kondrk, vice-president of iTunes content.

The original content could spearhead Apple's plans to launch its streaming TV service, which has been delayed due to its difficulties in securing deals with media providers like CBS, ABC, Fox, Disney, Discovery, and Viacom.

Earlier reports claimed that Apple would offer a skinny bundle of channels for around $30 to $40 per month, while the original content would presumably be available to stream or purchase on the iTunes Store.

In April 2015, Time Warner CEO Bewkes said he was "pretty confident" that Apple will eventually launch a streaming TV service.

Apple Not Able to Open Retail Stores in India Without Selling 30% Locally Sourced Goods

Apple's plan to open three Apple Store locations in India may fall through following a ruling from the Indian finance ministry that says Apple must sell locally sourced goods if it wants to open stores in the country, reports Reuters.

In India, 30 percent of goods sold by foreign companies must be manufactured or produced in the country, a requirement Apple does not meet as its products are largely made in China. India last year exempted retailers selling state-of-the-art goods from the rule, prompting Apple to file a new application with the Indian government.

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Apple was expected to receive an exemption from the rule, earning a recommendation from country's Department of Industrial Policy and Promotion, but the ministry of finance has decided Apple's products do not fall into the cutting-edge technology category. A source told Reuters Apple did not provide enough material to justify the exemption.
"They did ask for a waiver but didn't provide any material on record to justify it. The decision was taken only after a thorough examination of their application," the source said.

The waiver is available only for investment in "state of the art" or "cutting-edge technology", he added.
Without the ability to open its own retail stores in the country, Apple will need to continue selling iOS and Mac devices in India through third-party distributors. Apple is eager to expand its business in India as it is a largely untapped market. Last quarter, Apple saw its revenue from India grow 56 percent, surpassing $1 billion.

The ministry of finance's ruling comes just after Tim Cook spent several days in India, where he met with Prime Minister Narendra Modi and other local business leaders, actors, politicians, and developers.

Apple has also announced the launch of a Maps development center in Hyderabad and an iOS app and design accelerator in Bangalore.

Tag: India

Apple in Talks About Charging Stations for Electric Vehicles

Tesla-SuperchargerApple has been engaged in discussions with charging station companies about their underlying technologies, according to Reuters.

The talks are largely unsurprising given that Apple is widely believed to be researching and developing its own electric vehicle, which could enter production by 2020.

Apple would of course need to provide a way to charge the so-called Apple Car's battery, possibly akin to Tesla's network of Supercharger partners in the U.S. and around the world.
Charging firms are treading carefully, the person added, wary of sharing too much with a company they view as a potential rival.

It is unclear whether Apple would want its own proprietary technology, such as Tesla Motors' Supercharger network, or design a system compatible with offerings from other market players.
The report offers few specific details about the discussions, but it does confirm that a "global engineering and construction firm" has already contacted Apple to offer its services. It remains unclear, however, if Apple would be open to a charging partner or prefer to create its own proprietary network.
"It would be natural to assume if Apple is going to have a full battery electric vehicle that creates a seamless consumer experience the way Apple does, the charging infrastructure and its availability would be of paramount importance," the source said.
The report also reflects upon a series of charging-related hirings that Apple has made in recent months, based on LinkedIn profiles, such as Nan Liu, described as "an engineer who researched a form of wireless charging for electric vehicles," and former Google charging expert Kurt Adelberger.

As more electric vehicles begin to arrive on the roads, it is expected that EV automakers will have to expand their charging stations to accommodate. Tesla, for example, currently has around 600 charging stations worldwide, which pales in comparison to the nearly 400,000 reservations for its lower-priced Model 3.

Apple is on track to spend a record $10 billion on R&D this year, which analyst Neil Cybart believes is a clear indicator of its electric vehicle plans. Cybart predicted the odds of Apple releasing an electric vehicle are at least 80 percent, adding that Apple has likely already spent at least a few billion dollars on the project.

"Apple is not spending $10 billion on R&D just to come up with new Watch bands, larger iPads, or a video streaming service," he wrote. "Instead, Apple is planning on something much bigger: a pivot into the automobile industry."

The majority of R&D may be taking place in Sunnyvale and the surrounding Santa Clara Valley area, near Apple headquarters in Cupertino, California, with a recent report claiming the company is looking to purchase "large expanses of real estate" in the San Francisco Bay Area for the project.

Related Roundup: Apple Car

Qualcomm's Fast X12 LTE Modem is Appropriate Candidate for iPhone 7

X12While several rumors point towards Apple switching to Intel as its primary supplier of LTE modems for the iPhone 7 series, the consensus remains that longtime supplier Qualcomm will continue to share a portion of orders.

Assuming at least a percentage of orders go to Qualcomm, which has been the exclusive provider of LTE modems in iPhones for over three years, its X12 modem is a likely candidate for LTE and Wi-Fi connectivity on iPhone 7.

Qualcomm's X12 chipsets, announced in September 2015, feature theoretical LTE category 12 download speeds up to 600 Mbps and LTE category 13 upload speeds up to 150 Mbps. The lineup, including the MDM9x45 and MDM9x40 chipsets, also support LTE Advanced carrier aggregation, 4x4 MIMO, LTE-U small cells, and automatic LTE and Wi-Fi switching.

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LTE Advanced enables data transfer across multiple frequencies to allow for higher data rates with lower latency across the network, translating to faster speeds for browsing the web, downloading apps, streaming video, and other data-related tasks.

The MDM9x45 would be an appropriate successor to Qualcomm's MDM9635 modem in the iPhone 6s series, which provides theoretical downlink speeds up to 300 Mbps and uplink speeds up to 50 Mbps. The X12 has already been adopted in several flagship Android smartphones equipped with the Snapdragon 820 processor, including the Samsung Galaxy S7, LG G5, and Xiaomi Mi5.


Comparatively, Apple is rumored to use Intel's XMM 7360 LTE modem [PDF] with theoretical download speeds up to 450 Mbps and upload speeds up to 100 Mbps. The chip also features LTE Advanced with 3x carrier aggregation and support for up to 29 LTE bands overall, VoLTE, dual SIM cards, and LTE and Wi-Fi interworking.

Provided that rumors about Apple sourcing LTE modems from both Intel and Qualcomm are accurate, it remains unclear how the chipsets will be divided. The split could be based on certain iPhone models or SKUs, or perhaps Apple will elect to use Intel modems in certain regions and Qualcomm modems in others.


Qualcomm also introduced the X16, the world's first announced Gigabit-class LTE modem, in February 2016, but the chipset is unlikely to make its way into iPhones until at least late 2017. The X16 supports 4x20 MHz carrier aggregation to achieve unprecedented theoretical download speeds up to 1 Gbps and peak upload speeds up to 150 Mbps. Real-world speeds, however, are often limited by carriers.

The bottom line for end users is that the iPhone 7 and iPhone 7 Plus/Pro will likely have much faster peak LTE and Wi-Fi speeds, regardless of whether the chipsets are sourced from Intel, Qualcomm, or a combination of the two. While true speeds ultimately rely upon carriers, the upgrade should be a welcomed improvement for data-heavy users in the U.S. and around the world.

Related Roundup: iPhone 7
Tags: Qualcomm, LTE

Hyundai Releases Software Update to Expand CarPlay Support to Additional Vehicles

Hyundai is releasing a software update that brings CarPlay support to eight new vehicles, including the 2016 Elantra GT, 2015 and 2016 non-hybrid Sonata, 2017 Santa Fe Sport, 2017 Santa Fe, 2015 and 2016 Genesis Sedan, and the 2016 Tucson.

The vehicles gaining CarPlay support through a software update join Hyundai's previously announced CarPlay models, the 2016 Sonata, 2017 Elantra, and the 2017 IONIQ. Hyundai has not officially announced the news, but dealers were sent a notice about the update on May 19. Dealer information suggests the update is supposed to be available as of today, May 24.

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Hyundai owners with an eligible vehicle can download the CarPlay update through the Hyundai website and are encouraged to go through the installation process themselves. A Mac or PC with an SD card slot or an external SD card reader is required to download the software and transfer the update to the vehicle's in-dash system. Software download times range from 25 minutes for Display Audio to more than three hours for Navigation if a map update is required.

CarPlay took several years to roll out to new vehicles, but there are now dozens of 2016 and 2017 vehicles available with CarPlay support. Apple maintains a list of vehicles that come equipped with CarPlay on its website, which sees updates every few weeks.

Update 5/25: Several MacRumors readers have confirmed that the CarPlay software update is now available for eligible vehicles.

(Thanks, Brad!)

Related Roundup: CarPlay