A particularly irritating problem that can sometimes occur is when one AirPod drops the connection intermittently or stops working altogether for no apparent reason. If you've been hit by this bug, following the steps below should help you resolve it.
- Launch the Settings app on your iPhone or iPad.
- Tap Bluetooth, and then tap the 'i' icon next to your AirPods in the list.
- Tap Forget this Device.
- Ensure that both AirPods are in their charging case and that the case has charge.
- Locate the small button on the back of the case, near the bottom. It's flush with the case and the same color as it, so you might need to feel about for it.
- Open the charging case lid.
- Press and hold the button on the back of the case for at least 15 seconds. If you are using a first-generation (i.e. non-wireless) AirPods charging case, the case's internal light between the AirPods will flash white and then amber, indicating the AirPods have reset. If you are using AirPods 2 or a Wireless Charging Case, you can find this light on the front of the case.
- Now, close the lid of your AirPods case and then open it up again.
- Hold the AirPods case with open lid next to your iPhone or iPad. Your iOS device should recognize the AirPods and you'll see a popup to connect them.