Now available in the US, UK, China, Canada, Singapore, Switzerland, France, Hong Kong, and Australia in participating retail stores and apps.
At a Glance
- Apple Pay is Apple's mobile payment service, which lets iPhone 6, 6s, 6 Plus, 6s Plus, SE, and Apple Watch owners make payments using NFC with their devices.
- NFC Integration
- Touch ID for Security
- Available in the U.S., UK, China, Australia, Canada, Switzerland, France, Hong Kong, and Singapore
- Accepted at more than 2.5 million locations in the U.S.
- Supported by iPhone 6, 6s, 6 Plus, 6s Plus, and Apple Watch
Apple Pay Overview
Apple Pay is Apple's mobile payments service. As with the Apple Watch, Apple has adopted the Apple symbol "" followed by "Pay" for the service's name, though the company also refers to it as "Apple Pay."
Available since October 20, 2014, Apple Pay is designed to allow iPhone 6, 6s, 6 Plus, 6s Plus, and SE users in the United States, the United Kingdom, Australia, Canada, Singapore, Switzerland, Hong Kong, France, and China to make payments for goods and services with their iPhones in retail stores using an NFC chip built into their iPhones.
With the Apple Watch, Apple Pay is also extended to the iPhone 5, iPhone 5c, and iPhone 5s. To use Apple Pay with one of these devices, a paired Apple Watch is required to make the payment. This is made possible through the NFC chip included in the Apple Watch.
Apple Pay also lets users make one-tap purchases within apps that have adopted the Apple Pay API. Devices capable of using Apple Pay within iOS apps include the iPhone 6, iPhone 6s, iPhone 6 Plus, iPhone 6s Plus, iPhone SE, iPad Air 2, iPad mini 3, iPad mini 4, and iPad Pro models. All of these devices contain an NFC controller where the "Secure Element" of Apple Pay is located, keeping customer information private.
To keep transactions secure, Apple uses a method known as "tokenization," preventing actual credit card numbers from being sent over the air. Apple also secures payments using Touch ID on compatible iPhones and continual skin contact on the Apple Watch.
Apple is aiming to replace the wallet with Apple Pay, and the one-step payment process prevents people from needing to dig through a purse or wallet to find credit cards. As it is built on existing NFC technology, Apple Pay will work anywhere NFC-based contactless payments are accepted.
As of April 2016, Apple Pay is available at more than 10 million contactless locations, including 2.5 million in the United States.
In April of 2016, Apple CEO Tim Cook said Apple Pay is "growing at a tremendous rate." Apple Pay transaction volume is up 5X compared to a year ago and Apple Pay is gaining 1 million new users per week.
Setting Up Apple Pay
After installing iOS 8.1 or later, Apple Pay can be set up in the Wallet app (called Passbook in earlier versions of iOS). Tapping the "+" icon in Wallet lets users to add a credit or debit card to Apple Pay, either selecting a card already on file with iTunes or scanning one in with the camera.
Credit and debit cards are verified in just a few seconds, but some cards require a phone call, app download, or an email to verify a card before it can be added to Apple Pay. Once a card is verified, it is immediately available for purchases both in stores and within apps. Up to eight cards can be registered with Apple Pay at one time.
Apple Pay can be managed in the Settings app, located in the "Wallet and Apple Pay" section. Each card added to Wallet is listed in that section, along with information like billing address, email, and phone number. Tapping on a card offers specific information like last digits of the card number, last digits of the Device Account Number that replaces the card number in transactions, and it also provides contact information for the bank that issued the card.
Some cards are also able to display transaction information, offering a list of recent transactions that have been made.
How It Works
In a retail store, when approaching a point-of-sale system compatible with Apple Pay, the screen of the iPhone will light up and open Wallet automatically, where a user can tap on a credit card to be used or pay with the default card.
A payment is made by holding a compatible iPhone or Apple Watch near a checkout system that includes NFC, most of which look like standard card checkout terminals within stores. A finger registered with Touch ID must be kept on the home button for a short amount of time (or the Apple Watch must be kept on the wrist), after which a payment is authenticated and the transaction is completed. A completed payment is denoted by a slight vibration, a check mark on the screen, and a beep.
In some stores, users may still be asked for a PIN code or to sign for a purchase due to older point-of-sale machines, but in other retail locations, checking out with Apple Pay is an easy one-step process.
At times, Apple Pay may not be much more convenient than swiping a card, but it's important to recognize that Apple Pay is still more secure than a traditional card-based transaction. With Apple Pay, a cashier does not see a credit card number, a name, an address, or any other personally identifying information. There is no need to take out a credit card or confirm the authenticity of a credit card with a driver's license or ID card, because all of that information is stored on the iPhone and protected by several built-in security systems, including Touch ID.
Stores are also not given a credit card number (as card numbers are replaced with unique Device Account Numbers) so store security breaches involving leaked credit card numbers will no longer affect Apple Pay users.
Making a payment online via Apple Pay is equally as simple, as it uses the same credit card and authenticates with Touch ID in participating apps that have adopted the Apple Pay API. Using Apple Pay in an app bypasses all of the steps that are usually required when making an online purchase, including entering shipping and payment information.
After an item is added to an online cart and a user initiates the checkout process, Apple Pay can be selected as the payment method. The shipping/billing address associated with the credit or debit card on file is automatically entered, as is a user's name, and the purchase is confirmed via Touch ID. During this process, information like shipping address can be altered, which is useful when ordering a gift.
In-store returns are almost as simple as payments. As described by Apple, when returning an item purchased via Apple Pay in an Apple Store, users can tap their Apple Pay-compatible iPhone against a payment terminal which displays their recent in-store transaction information.
Online and retail payments are both limited to participating merchants. Apple Pay is only available within apps that have adopted the Apple Pay API and to make a payment in a retail location, the shop will need to support Apple Pay directly or allow NFC payments.
In More Detail
At the current point in time, Apple Pay in stores is limited to the iPhone 6, 6s, 6 Plus, 6s Plus, and SE, all of which contain near-field communication (NFC) chips that have not been incorporated into previous-generation iPhones.
Apple Pay purchases in apps can be made with the iPhone 6, 6s, 6 Plus, 6s Plus, SE, iPad Air 2, iPad Pro, iPad mini 3, and iPad mini 4, all of which have Touch ID.
Apple Pay also works with Apple Watch, the company's wrist-worn wearable device. The Apple Watch allows owners of older iPhones, including the iPhone 5, 5c, and 5s, to use Apple Pay in retail stores. Though the Watch needs to be paired with a phone, Apple Pay can be used when the phone is not present.
Apple puts a heavy emphasis on security when advertising Apple Pay, to assure iPhone owners that their payment information is safe, and, in fact, safer on an iPhone than inside of a wallet. According to former credit card executive Tom Noyes, the way Apple Pay has been designed to work makes it "the most secure payments scheme on the planet."
When a credit or debit card is scanned into Wallet for use with Apple Pay, it is assigned a unique Device Account Number, or "token," which is stored in the phone rather than an actual card number.
The iPhone itself has a special dedicated chip called a Secure Element that contains all of a user's payment information, and credit card numbers and data are never uploaded to iCloud or Apple's servers. When a transaction is made, the Device Account Number is sent via NFC, along with a one time dynamic security code unique to each transaction, both of which are used to verify a successful payment. The dynamic security code is a one-time use cryptogram that replaces the credit card's CCV and is used to ensure that a transaction is being conducted from the device containing the Device Account Number.
Dynamic security codes and Device Account Numbers (aka, tokens and cryptograms) are not unique to Apple and are built into the NFC specification that the company is adopting. In fact, much of the Apple Pay system is built on existing technology.
Along with Device Account Numbers and dynamic security codes, Apple also authenticates each transaction through Touch ID. Whenever a transaction is conducted with an iPhone, a user must place a finger on Touch ID for the payment to go through. With the Apple Watch, authentication is done through skin contact. When the watch is placed on the wrist, a user will be prompted to enter a passcode. After a passcode is entered, as long as the device continues to have contact with the skin (which is monitored through the heart rate sensors), it will be able to be used to make payments. If the watch is removed and skin contact is lost, it can no longer be used to make payments.
Both Touch ID and the skin contact authentication method in the Apple Watch prevent someone who has stolen an iPhone or Apple Watch from making an unauthorized payment.
Because Apple utilizes Device Account Numbers, a user's credit card number is never shared with merchants or transmitted with payments. Store clerks and employees do not see a user's credit card at any point, and they also do not have access to personal information like a name or address because an ID is not required for verification purposes.
Furthermore, if an iPhone is lost, the owner can utilize Find My iPhone to suspend all payments from the device, without needing to go through the hassle of canceling credit cards.
Banks are confident in Apple Pay's security, and have opted to assume liability for any fraudulent purchases made both in retail stores and online using the system.
Apple has been careful to point out the company does not store or monitor the transactions that people make with Apple Pay. Apple says it does not know what people are purchasing, nor does it save transaction information.
"We are not in the business of collecting your data," said Eddy Cue during the keynote speech introducing Apple Pay. "Apple doesn't know what you bought, where you bought it, or how much you paid. The transaction is between you, the merchant, and the bank."
U.S. PartnersCompatible Credit Cards and Banks:
Apple has partnered with the major credit card companies in the United States: Visa, MasterCard, Discover, and American Express. Apple has also signed deals with major banks, including Bank of America, HSBC, Capital One, Chase, Citi, American Express, and Wells Fargo, and it's established deals with hundreds of smaller banks across the country.
A current list of partners can be found on Apple's participating banks support document. Apple is continually working to add additional partners and as of 2016, Apple Pay is accepted by more than 1,000 issuers in the United States.Store Credit Cards:
In October of 2015, Kohl's became the first retail store to allow Apple Pay to be used with its in-store credit cards. Kohl's Charge Cards can now be added to Apple Pay and used to make purchases in Kohl's retail stores. In May of 2016, Kohl's became the first retailer to support store payments and rewards with a single tap in Apple Pay, allowing users to automatically get rewards points when using their Kohl's cards without the need for a second Apple Pay transaction.
BJ's Wholesale Club Credit Cards began working with Apple Pay in December of 2015. JCPenney is also testing Apple Pay with its store-issued credit cards. The feature is available as part of a pilot program in Texas with a wider rollout expected in the spring of 2016.Retail Partners:
Because Apple Pay is based on already existing NFC technology, the service works in hundreds of thousands of locations that accept contactless payments in the countries where Apple Pay is accepted. Apple Pay launched with a handful of partners over the course of the last two years, many more stores have begun accepting the payments service.
Apple Pay is accepted in more than a million retail stores, restaurants, gas stations, grocery stores, and more across the country.
Some of Apple's partners include Best Buy, B&H Photo, Bloomingdales, Chevron, Disney, Dunkin Donuts, GameStop, Jamba Juice, Kohl's, Lucky, McDonald's, Office Depot, Petco, Sprouts, Staples, KFC, Trader Joe's, Walgreens, and Whole Foods.
A full list of locations where Apple Pay is accepted in the United States can be found on Apple's Apple Pay website.Other partners:
Apple has teamed up with several universities to offer Apple Pay in campus stores and restaurants. In August of 2015, the University of Oklahoma became one of the first schools to offer Apple Pay campus wide, and across 2015 and 2016, more campuses will adopt the payments service.
Through a partnership with PayAnywhere, Apple is selling a mobile NFC card reader that attaches to iOS devices to support Apple Pay transactions in any retail location.
Square launched a new Apple Pay-compatible NFC reader in November of 2015, giving small business owners another way to accept payments made with Apple Pay. The Apple Pay Square Reader is available for $49.
Bank of America customers can now use Apple Pay to make withdrawals from many Bank of America ATMS across the United States.Apps:
Apple worked with several launch partners to develop apps that accept Apple Pay, including Groupon, Panera Bread, Sephora, Target, Uber, Disney, Instacart, MLB.com, Tickets.com, Starbucks, and OpenTable. Some of those apps took a few months to develop Apple Pay support, but by early 2015, nearly all of Apple's launch partners had implemented Apple Pay.
Hundreds of additional developers have been building Apple Pay support into their apps since the service's 2014 debut, including Levi's Stadium, Airbnb, Fancy, Hotel Tonight, ExxonMobil for paying at the pump, Parking Panda for reserving parking spots, and more.
Apple Pay Loyalty Card Integration
In the fall of 2015, Apple Pay began working with various store loyalty programs, allowing customers with loyalty cards stored in the Wallet app to use them over NFC in participating stores. Loyalty cards from eligible stores added to Wallet will pop up at NFC terminals just like credit cards.
Walgreens was the first company to support the Apple Pay loyalty program. Walgreens customers can add their Walgreens rewards cards to Wallet where they can be used like any other credit or debit card during the checkout process to earn rewards points.
Checking out with a rewards card is a two-step process in most stores -- first it's necessary to activate the rewards card with a finger on Touch ID, followed by the actual payment. Kohl's is an exception, having introduced one-touch rewards and payment integration.
Apple Pay on the Web
When iOS 10 and macOS Sierra launch in the fall, Apple Pay will expand to websites. Participating websites will offer Apple Pay as a payment option when checking out, and on the iPhone, a purchase will be confirmed just as it is during a purchase in an app that accepts Apple Pay.
On the Mac, purchases will be verified through a connection to an Apple Watch or an iPhone, with the purchase authorized via Touch ID.
Apple collects a fee from banks each time consumers use the Apple Pay payment solution to make a purchase. According to rumors, Apple has struck individual deals with each bank it has partnered with, including Chase, Bank of America, Wells Fargo, and more.
Apple's cut is reportedly at approximately 0.15 percent of each purchase, which equates to 15 cents out of each $100 purchase.
On July 13, 2015, Apple Pay expanded beyond the United States, launching in the United Kingdom. As in the U.S., Visa, MasterCard, and American Express all supported Apple Pay at launch. UK Banks supporting Apple Pay at launch included MBNA, Nationwide, NatWest, Royal Bank of Scotland, Santander, and Ulster Bank. First Direct, HSBC, Clydesdale Bank, Yorkshire Bank, and digital banking service B added support at a later date.
Apple has a list of all the UK banks that support Apple Pay on its UK Apple Pay site. Most of the major banks in the country support the payments service, including holdout Barclays, which began accepting Apple Pay in April after a long delay.
In the UK, More than 250,000 locations in support Apple Pay, ranging from fast food places like KFC and McDonald's to shops like Boots, Marks & Spencer, and Waitrose. A full list of retail shops and apps that accept Apple Pay can be found on Apple's website. Many UK-based apps are also accepting Apple Pay, like Zara, TopShop, Five Guys, Hotel Tonight, Miss Selfridge, and more.
Apple Pay became available in November of 2015 through a partnership with American Express, allowing American Express cardholders to use Apple Pay at any retailer that accepts contactless payments. In April of 2016, Apple Pay expanded to ANZ, the first of Australia's four major banks to implement Apple Pay support.
A list of retailers that officially support Apple Pay in Australia can be found on the Australian Apple Pay website.
Apple says is in talks with other banks in Australia, but Apple is having difficulty negotiating fees with banks. Banks are said to be unwilling to let Apple have a portion of the interchange fees they collect from merchants. The Reserve Bank of Australia, the country's central bank, has also pushed banks towards investing in the New Payments Platform, making them reluctant to also participate in Apple Pay.
Three of Australia's largest banks, Commonwealth Bank, National Australia Bank, and Westpac, have filed a joint application with antitrust regulators in the country in the hopes of negotiating with Apple to gain access to the NFC hardware in iPhones. The banks have been backed by a number of retailers and retail groups who believe competition will introduce a better experience for consumers and more transparency on credit processing fees.
The three banks are resisting signing an Apple Pay deal because they want their customers to use already-established bank-run digital wallets. Apple does not allow third-party services to access the NFC feature built into its most recent devices.
Apple has criticized the banks' attempt to negotiate a deal to gain access to NFC, telling the Australian Competition and Consumer Commission that allowing the banks to "form a cartel" to dictate business model terms would "set a troubling precedent and delay the introduction of new, potentially disruptive technologies.
Apple has asked the ACCC not to authorize the deal and to take six months to more thoroughly assess the application. Regulators have agreed and will not allow banks to conduct interim negotiations
Apple Pay launched in Canada in November of 2015 through an American Express partnership, allowing American Express cardholders in Canada to use Apple Pay at any retailer that accepts contactless payments. After debuting through the American Express partnership in 2015, Apple Pay in Canada expanded to two major Canadian banks, RBC and CIBC, on May 10, 2016. Apple Pay further expanded to Canada Trust, Scotiabank, and BMO on June 1, and with all five major Canadian banks accepting Apple Pay, the payments service is available 90 percent of Canadian banking customers.
Apple Pay works with MasterCard and Interac at BMO, Visa and Interac at TD Canada Trust, Visa, American Express, and Interac at Scotiabank, and Visa and MasterCard at RBC and CIBC. On August 2, Apple Pay support expanded to MasterCards issued by Tangerine and PC Financial.
A list of participating retailers in Canada is available on Apple's Canadian Apple Pay websites.
Apple Pay launched in China on February 18, 2016, through a partnership with China UnionPay, China's state-run interbank network. China UnionPay card holders with an eligible debit or credit card can use their cards at any location that has a UnionPay-compatible point-of-sale system available. Apple has signed deals with 19 of the biggest lenders in China, making 80 percent of credit and debit cards in China eligible for use with Apple Pay.
Apple believes that China could eventually be the company's largest Apple Pay market.
Apple Pay launched in Singapore in April of 2016 through a partnership with American Express. In May of 2016, Apple Pay support expanded to encompass Visa, American Express, and MasterCard credit and debit cards issued by Singapore's five major banks: POSB, DBS, OCBC, Standard Chartered, and UOB. Apple Pay is now available to more than 80 percent of Visa and MasterCard cardholders in the country.
A list of retail locations where Apple Pay is accepted can be found on Apple's Singapore website.
Apple Pay expanded to Switzerland on July 7. Apple Pay is available for MasterCard and Visa credit and debit cards issued by Bonus Card, Cornèr Bank, and Swiss Bankers.
Apple Pay is accepted at many retailers in Switzerland, including ALDI SUISSE, Apple, Avec, Hublot, K Kiosk, Lidl, Louis Vuitton, Mobilezone, Press & Books, SPAR, TAG Heuer, and elsewhere contactless payments are accepted.
Apple Pay expanded to France on July 18, 2016. MasterCard and Visa credit and debit cards issued by Banque Populaire, Ticket Restaurant, Carrefour Banque, and Caisse d'Epargne are available for use with Apple Pay in the country.
As listed on the Apple Pay France website, Apple Pay is available at a wide range of retailers like Bocage, Le Bon Marché, Cojean, Dior, Louis Vuitton, Fnac, Sephora, Flunch, Parkeon, Pret, and more.
Apple Pay launched in Hong Kong on July 20, 2016, with support for Visa, MasterCard, and American Express debit and credit cards issued by Hang Seng Bank, Bank of China (Hong Kong), DBS Bank (Hong Kong), HSBC, Standard Chartered, and directly from American Express. BEA and Tap & Go began accepting Apple Pay shortly after in August of 2016.
Apple Pay retailers in Hong Kong include 7-Eleven, Apple, Colourmix, KFC, Lane Crawford, Mannings, McDonald's, Pacific Coffee, Pizza Hut, Sasa, Senryo, Starbucks, ThreeSixty, and everywhere else contactless payments are accepted.
Apple Pay vice president Jennifer Bailey says Apple is "working rapidly" in Asia and Europe to expand Apple Pay to additional countries. When selecting new countries for Apple Pay deployment, Apple looks at the size of the Apple product market, credit and debit card penetration, and existing contactless payment coverage.
Apple is rumored to be in talks with major European banks about future support for the service. Visa originally said Apple Pay would come to Europe in 2015, but that did not end up happening.
Though the American Express partnership, Apple Pay will expand to Spain in 2016.
A leaked MasterCard document suggests the company is working with Apple to bring MasterCard Apple Pay support to Brazil, Hong Kong, Japan, and Singapore in 2016. The veracity of the document could not be confirmed and concrete launch information was not included.
MCX backed an app called CurrentC, which relied on customers to scan QR codes to make payments, a system described convoluted with minimal benefit to consumers. After being stuck in development for several years, work on CurrentC was shelved after MCX conducted consumer trials. MCX will now focus on partnerships with banks instead of building its own app, with beta testing ending and no further development work on CurrentC planned.
CurrentC caused controversy following the launch of Apple Pay in 2014 after members like Rite Aid and CVS shut off their NFC terminals to avoid accepting Apple Pay due to MCX exclusivity agreements. Others, like Walmart and Best Buy, publicly stated they would not accept Apple Pay. After those exclusivity agreements expired, many MCX members, including Best Buy and Rite Aid, reversed course and began offering support for Apple Pay.
Walmart, the biggest retailer in the United States has refused to implement Apple Pay and has instead rolled out its own proprietary payment system, Walmart Pay. With Walmart Pay, customers can make purchases and payments in Walmart retail locations using a QR code in the Walmart app. Walmart Pay is available nationwide at all Walmart locations as of July 4.
Apple Pay holdout CVS has also introduced its own payment service called CVS Pay, a barcode-based payment system that integrates payment, prescription pickup, and the ExtraCare loyalty program into the CVS Pharmacy app.
Other Apple Pay competitors include Samsung Pay and Android Pay, two mobile payment solutions created by Samsung and Google, respectively. Samsung Pay in particular could be a major Apple Pay competitor, as Samsung is rumored to be planning to launch its mobile payments service Samsung Pay as a downloadable iOS app called Samsung Pay Mini. The app is said to allow iPhone users to enter their credit card information to make payments within online stores.
Upcoming Features and Partnerships
Beginning in late 2015, a select number of Starbucks stores will begin accepting Apple Pay. A wider launch will come in 2016, with Apple Pay support planned for approximately 7,500 corporate-owned stores.
Bank of America and Wells Fargo may begin accepting Apple Pay at their ATM locations in 2016.
In the future, Apple Pay may expand to allow person to person payments much like Square Cash or Venmo. In late 2015, The Wall Street Journal reported Apple is in talks with banks over a potential mobile-to-mobile payments service. Such a service could launch at some point in 2016.