MacRumors

Quinn Nelson, host of the popular YouTube channel Snazzy Labs, has shared a new video that appears to suggest the iMac Pro's user-installable VESA mounting kit uses cheap screws that are prone to break when unfastened.

For background, the kit enables users to replace an iMac Pro's stand with a VESA mount adapter, allowing the computer to be affixed to any VESA-compatible wall mount, desk mount, or articulating arm. Jason Snell of Six Colors provides a good overview of the installation process in the video below.

Nelson installed the adapter without issue, but ran into difficulties when he went to remove it a few months later:

When I was backing out one of the five screws, which was not overtightened by the way, the screw head just broke clean off from the screw body, and it left the screw stuck inside of the screw hole threads. The end result… I couldn’t remove the VESA adapter… ever.

Nelson acknowledges that the adapter is probably not designed to be taken on-and-off repeatedly, but Apple never warns against doing so, and switching back to the traditional stand at least once seems reasonable.

Unable to remove the adapter, Nelson said he contacted Apple by phone, explained the situation, and was told that Apple could not provide support because the adapter is manufactured by a licensed OEM, despite being sold by Apple with Apple-branded packaging and documentation.

The support representative then declined to provide the name of the OEM or their contact information, according to Nelson, who gave up on the phone call and decided to visit the Genius Bar at his local Apple Store.

Unfortunately, the Genius Bar was not very helpful, as apparently only the Head Genius at that store was trained to service the iMac Pro. Nearly two weeks and one failed repair later, the iMac Pro was finally fixed and ready for pickup, with a new VESA mount adapter installed and the saga seemingly over.

Upon leaving the store, however, Nelson discovered that his iMac Pro's stand had been significantly dented and scratched. The damage prompted him to carefully remove the VESA mount adapter yet again, to see if the iMac Pro itself was damaged, and he encountered similar scuffs on the chassis of the machine.

Moreover, while attempting to unscrew the Apple-installed replacement adapter, another screw broke off, suggesting that Nelson's experience wasn't a one-off situation, and that the screws are in fact prone to break.

All in all, there are two separate issues here: the fragile screws and the un-pro-like customer service that was provided by Apple. And, unlike his fellow YouTube creator Linus Sebastian, Nelson did not disassemble the iMac Pro or perform any other action that would appear to violate Apple's warranty.

Importantly, after the video, Nelson says the Apple Store has since offered to replace the entire iMac Pro free of charge. He was also contacted by Apple's Executive Relations team, which wanted to ensure everything was okay and requested that he send the VESA mounting kit to Apple for its engineers to examine.

While this doesn't appear to be a widespread problem, and might not ever be given the steps to reproduce it require mounting and demounting a minimum $5,000 computer, the simple solution could be stronger screws.

MacRumors has reached out to Apple for comment on the matter. We'll update this article if and when we hear anything back.

Apple recently made the decision to reject Valve's Steam Link app after initially approving it, leading to many unhappy Steam customers who had been looking forward to the feature.

Apple has been silent on the issue despite several requests for comment, but today, Apple marketing chief Phil Schiller explained the reason behind the rejection to a MacStories reader and other Apple customers on Reddit who emailed to ask Apple to reconsider. In the email, Schiller says the Valve app violates a number of guidelines and that Apple is working with the Valve team to rectify the issue.

We care deeply about bringing great games to all of our users on the App Store. We would love for Valve's games and services to be on iOS and AppleTV. Unfortunately, the review team found that Valve's Steam iOS app, as currently submitted, violates a number of guidelines around user generated content, in-app purchases, content codes, etc.

We've discussed these issues with Valve and will continue to work with them to help bring the Steam experience to iOS and AppleTV in a way that complies with the store's guidelines. We put great effort into creating an App Store that provides the very best experience for everyone.

We have clear guidelines that all developers must follow in order to ensure the App Store is a safe place for all users and a fair opportunity for all developers.

The Steam Link app is designed to allow Steam users to play their Steam games on an iPhone, iPad, or Apple TV using either a 5GHz WiFi network or a wired Ethernet connection to a host PC or Mac. As our sister site TouchArcade said in a review of the app, it allows for "real" PC-like game experiences on Apple devices.

"I could see a very real situation where many people just straight up stop buying things from the App Store and exclusively purchase Steam games through Valve instead," wrote TouchArcade editor-in-chief Eli Hodapp.

As MacStories points out, we don't know the specifics of the guidelines the Steam Link app violates, but Apple has strict rules for features like filters for objectionable content, in-app purchases, loot boxes, and more. Steam Link, as a remote access app, does allow customers to purchase Steam games without standard in-app purchase methods, which is likely to be one of Apple's main qualms.

Valve first announced the Steam Link app on May 9 after initial approval from Apple, but Apple later said the preliminary approval had been a mistake and told Valve the app was not eligible for release due to "business conflicts." Valve's statement:

On Monday, May 7th, Apple approved the Steam Link app for release. On Weds, May 9th, Valve released news of the app. The following morning, Apple revoked its approval citing business conflicts with app guidelines that had allegedly not been realized by the original review team.

Valve appealed, explaining the Steam Link app simply functions as a LAN-based remote desktop similar to numerous remote desktop applications already available on the App Store. Ultimately, that appeal was denied leaving the Steam Link app for iOS blocked from release. The team here spent many hours on this project and the approval process, so we're clearly disappointed. But we hope Apple will reconsider in the future.

Valve has not commented on what features might need to be tweaked or removed to earn Apple's approval, and it is not clear when we might see a modified version of the Steam Link app available for sale if Valve is able or willing to make the necessary changes to the Steam Link experience.

Apple is expected to expand the NFC capabilities of its iPhones beyond mobile payments, allowing users to securely unlock doors equipped with the technology, according to The Information. The company is said to be planning to announce the new functionality "next month," suggesting it will come at WWDC as part of the iOS 12 unveiling.

The change to the near-field communication, or NFC, chip, which is expected to be announced next month, could pave the way for people to use iPhones for other security-sensitive interactions, from paying transit fares and opening car doors to verifying their identity in other ways.

Already, employees at Apple’s new campus in Cupertino, Calif., are using their iPhones to gain access to buildings and offices, suggesting that the technology has been deployed there, people familiar with the matter said.

The Information reported nearly four years ago that Apple was looking to expand NFC capabilities to building security and transit ticketing, working with its campus security vendor HID Global on the technology.

Today's report notes that while Bluetooth is already used to manage some smart locks using iPhones, NFC offers a more secure method for connections and authentication, an important consideration for companies and government agencies in particular.

The Worldwide Developers Conference is just about a week and a half away, and while we've heard some rumors on what we might see in iOS 12 and macOS 10.14, watchOS 5, the next-generation software update for the Apple Watch, remains a total mystery.

With no idea what to expect, we asked MacRumors readers what new features and tweaks they would most like to see in the watchOS 5 update.

• Live step count complication - MacRumors reader Breezygirl would like to see Apple add a live step complication that lets you see how many steps you've completed at a glance, rather than just a complication that lets you know how close you've come to hitting your activity ring goal.
• Third-party watch faces - Third-party watch faces are highly desired by most Apple Watch owners on the forums, but so far, Apple has kept the Apple Watch locked down to control the design and interface of the device. As MacRumors reader Relentless Power suggests, a watch face store that includes a variety of watch faces from third-party developers and companies would be great.
• Activity app improvements - Right now, the Activity app requires you to hit your goals each and every day to keep a streak going, which can be difficult at times and allows for no rest. MacRumors reader SoYoung would like to be able to set rest days.
• Workout app improvements - In the same vein, MacRumors reader Rbart is hoping for a better workout app for running that's closer in design to Strava with additional statistics, a complete history, best performances, and more. Honglong1976, meanwhile, would like to see automatic activity detection to alleviate the need to start a workout.
• Podcasts for Apple Watch - Multiple MacRumors readers would like to see a dedicated Podcasts app on the Apple Watch for listening to podcasts on the wrist-worn device.
• Off-wrist Notifications indicator - MacRumors reader Lennyvalentin would like to see the Apple Watch better able to keep track of incoming notifications even when off the wrist, with those notifications still showing up but with an indication to note that they were received while the Apple Watch was idle.
• Proximity notifications - There's no way to set the Apple Watch to ping when it goes out of range of the iPhone, a feature MacRumors reader Justiny would like to see as a way to keep track of the iPhone and get a reminder if it's left behind.
• Sleep tracking - This one is probably a long shot given that Apple suggests people charge their Apple Watches at night, but MacRumors readers would like to see native sleep tracking capabilities.
• Always-on display - Given battery constraints, Apple has never implemented an always-on display for the Apple Watch, which is another highly desired feature. The Apple Watch display comes on when the wrist is raised, but it would be nice to have always-on access to the time as is possible with a traditional watch.
• Better health analysis and suggestions - MacRumors reader Bluecoast would like to see Apple better take advantage of the health information it collects with the watch to add recommendations and coaching for those who are aiming to meet health goals, as well as deeper analysis.

Is there something you're hoping to see in watchOS 5 that didn't make it on our list? Make sure to let us know in the comments.

Apple today released its latest transparency report outlining government data requests for the second half of 2017, covering the dates between July 1 and December 31 [PDF].

Apple's transparency reports are designed to provide customers with information on how many data-related requests it has received from law enforcement officials both in the United States and globally.

In the United States, Apple received 4,450 requests for 15,168 devices and provided data 80 percent of the time (in 3,548 cases). Worldwide, Apple received a total of 29,718 requests covering 309,362 devices and provided data 79 percent of the time (in 23,445 cases).

Apple received a similar number of requests in the United States and worldwide from July to December 2016, but the number of devices included in the total number of requests has doubled. Last year, Apple received 30,184 total requests covering 151,105 devices and complied with 72 percent of those requests.

Data requests cover a wide range of circumstances, from instances where law enforcement agencies are working on behalf of customers who have asked for help locating lost or stolen devices to issues with credit card fraud to criminal investigations.

In the United States, requests Apple receives can include subpoenas, court orders, search warrants, pen register/trap and trace orders, or wiretap orders.

While Apple attempts to be as transparent as possible in these reports, the government does not allow the company to release specific details on the number of National Security requests received, instead requiring a number range to be provided to customers. Apple uses the narrowest range permissible by law.

In the latest report, Apple says it received between 16,000 and 16,249 National Security Orders and provided data for 8,000 to 8,249 accounts. Apple did not report any declassified National Security letters. The number of National Security Orders Apple receives continues to grow and has more than doubled since the July-December 2016 report. Apple received a similar number of requests during the first half of 2017.

In addition to the total number of device requests and National Security Orders, Apple also shares information on a range of other categories like financial identifier requests, government account requests, account preservation requests, emergency requests, and more, all of which can be viewed directly in the transparency report.

Apple says that starting with its next report covering the second half of 2018, it will include details on when a government asks for an app to be removed from the App Store.

Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

A series of trademark applications Apple filed in Cambodia and the Philippines may point towards the name we can expect to see used for macOS 10.14, the next-generation version of macOS that Apple will unveil at the Worldwide Developers Conference in June.

In the two countries, using a presumed shell company, Apple has filed several new trademarks on a series of California landmark names that originally surfaced in 2014. In the Philippines, Apple has filed trademark applications for Mojave, Sequoia, Sonoma, and Ventura, while in Cambodia, Apple has filed a trademark for Mojave alone.

It is not clear why Apple is filing new trademarks for these names in these specific countries, but these new filings suggest one of these four names could be used for macOS 10.14. Given that Mojave is the name that was filed in both locations, it could be Apple's frontrunner.

Other California landmark names that were trademarked alongside these back in 2014 have not seen any new trademark filings by Apple, with trademarking activity limited to Mojave, Sequoia, Sonoma, and Ventura.

With trademark filings, Apple is required to continually file extensions to hold on to a name because trademarks must be used. Apple has kept several of the names from its original 2014 filing active, including Rincon, Grizzly, Farallon, and Monterey. All of these names could also be used for future versions of macOS. Mojave, Sequoia, Sonoma, and Ventura are the only four names where Apple has filed new applications, however.

Other names from 2014 have been abandoned by Apple and are likely out of the running as future macOS titles. Diablo, for example, was marked abandoned by the U.S. Patent and Trademark Office in October of 2015, and Apple failed to renew several other names last fall that were marked abandoned this spring, including Redwood, Big Sur, Pacific, Miramar, Redtail, Condor, Tiburon, and Shasta. An additional two names, Mammoth and California, are suspended.

For the last several years, Apple has been using names related to the Sierra Nevada mountain range. We've had macOS 10.10 Yosemite, macOS 10.11 El Capitan, macOS 10.12 Sierra, and macOS 10.13 High Sierra, and with few other available names in that vein, Apple may be planning to move on to a new location at this time. California landmarks have been Apple's naming scheme of choice since the release of OS X Mavericks in 2013.

Mojave is a desert in California, while Sonoma and Ventura are cities, one located in Northern California and popular as a wine country destination, while the other is Southern California and famous for its surfing spots. Sequoia is meant to represent the Sequoia and Kings Canyon National Parks, located in the southern portion of the Sierra Nevada mountains. The Sequoia National Park is home to giant sequoia trees.

Hundreds of Apple employees attended Display Week in Los Angeles, California this week to scout out new display technology that could be used in future products, reports Bloomberg.

Display Week is an event that's hosted by the Society for Information Display. It's aimed at connecting startups, influencers, innovators, technical experts, and others who are in the display field in some way.

All of the major display companies were on hand to show off new technology, such as high-resolution VR headset displays, ultra high-resolution OLEDs, sound-emitting panels, full-color E-ink technology, and more.

A total of 369 Apple employees were registered to attend display week, up from 280 in 2017. Apple sent far more employees to the event than other tech companies did. Amazon, for example, sent 25, while Google sent 40 and Oculus sent 23.

DisplayMate's Ray Soneira, known for evaluating smartphone displays, told Bloomberg that Apple is "making a statement" by sending so many engineers. "Apple is trying to show the display industry that they're a top-tier screen developer now, in addition to being a buyer," he said. Apple recently made its first foray into OLEDs for iPhones with the iPhone X, and its displays are consistently rated as some of the best by Soneira.

According to Bloomberg, some Apple engineers at the event "appeared particularly interested" in virtual-reality headsets developed by Japan Display, while others closely examined new high-resolution panels from Samsung and displays that are designed to work well when wet.

Several of the Apple engineers who attended Display Week joined in on discussions covering display technology and augmented and virtual reality, though no secrets about future Apple products were unveiled.

Apple this week added refurbished Apple Watch Series 3 models with LTE to its online store for the first time in the United States.

A selection of 10 cellular-enabled Apple Watch Series 3 models have been made available for sale over the past two days, but as of writing, only one model remains in stock. More inventory should be added over time, so we recommend using the website Refurb Tracker if you are interested in a particular model.

The refurbished models are priced between $359 and $549, reflecting savings of 15 to 16 percent off the price of brand new models.

A cellular-enabled 42mm Apple Watch Series 3 with a silver aluminum case and fog-colored sport band is listed for $359, for example, which is $70 off the $429 price of an equivalent brand new model.

Apple Watch Series 3 models were first released in September 2017, but only non-cellular GPS models were available refurbished until now. Series 3 models feature a faster dual-core S3 processor, and an Apple-designed W2 chip that makes Wi-Fi up to 85 percent faster and up to 50 percent more power efficient.

Apple says all refurbished Apple Watch models are thoroughly inspected, tested, cleaned, and repackaged with a new box and all manuals and accessories, including a magnetic charging puck and a power adapter. In our view, Apple's refurbished products are generally indistinguishable from brand new ones.

Any refurbished Apple Watch comes with Apple's standard one-year warranty effective on the date the device is delivered. The warranty can be extended to up to two years from the original purchase date with AppleCare+ for Apple Watch, which covers accidental damage for a fee, at a cost of $49 in the United States.

Apple also began selling refurbished iMac Pro models earlier this week.

This Monday, May 28 is Memorial Day in the United States, which commemorates individuals who died while serving in the armed forces. In an effort to honor the day, Apple CEO Tim Cook shared an image on Twitter this morning, explaining one way that the company will remember those we've lost in active military duty.

In Apple's latest campus, Apple Park, employees have set up what Cook describes as a "Remembrance Table," which he says "honors the men and women of our armed forces." The Remembrance Table has been set up in Caffè Macs at Apple Park, sitting among tables where Apple employees gather to eat their lunch and other meals.

For the federal holiday on Monday, Apple typically gives many of its corporate employees the day off, but some of its retail locations will remain open across the country. On Monday you'll be able to use Apple's Find a Store web tool to see if locations near you are open for the day.

Apple today confirmed that over 400 vehicle models now support its CarPlay software platform in the United States.

While not reflected on Apple's list of available models yet, the latest vehicle with CarPlay is Subaru's new 2019 WRX, introduced on Thursday and available at dealerships across the United States this summer. Previous model years of the WRX did not have CarPlay, making this a new addition.

CarPlay and Android Auto come standard on all 2019 WRX models, accessible through Subaru's new Starlink infotainment system. The base trim, priced from $27,195, is equipped with a 6.5-inch touchscreen, while Premium and Limited trims have seven-inch touchscreens from $29,495 and $31,795 respectively.

Subaru's infotainment system also features Aha Radio, Pandora, hands-free phone calls and audio streaming via Bluetooth, AM/FM, a single-disc CD player, SiriusXM satellite radio compatibility, and a rear-view camera. Blind spot detection with lane change assist technology is available in higher trims.

Subaru's other vehicle models with CarPlay in the United States:

• 2017-2018 Impreza
  

• 2018 Outback
  

• 2018 Crosstrek
  

• 2019 Ascent
  

• 2019 Forester

CarPlay mirrors several iPhone functions onto a vehicle's dashboard display, enabling drivers to get directions, make calls, send and receive messages, listen to music, and more while staying focused on the road. The platform can be controlled via touchscreen, Siri voice commands, or steering wheel buttons.

Surveys suggest CarPlay is a highly desired feature with strong customer satisfaction. Most automakers currently support wired CarPlay, meaning the iPhone must be connected with a Lightning cable, but wireless CarPlay is available in select BMW models or via aftermarket receivers from Alpine and Pioneer.

With the recent additions of Toyota, Lexus, and Mazda, nearly every major automaker in the United States offers or will soon offer CarPlay.

It looks like Valve's planned Steam Link app for iOS devices isn't coming after all, because Apple has rejected the app due to "business conflicts."

In a statement, Valve said that Apple initially approved Steam Link for release on May 7, but ultimately decided to reject the app because of conflicts that had not been recognized by the original review team.

On Monday, May 7th, Apple approved the Steam Link app for release. On Weds, May 9th, Valve released news of the app. The following morning, Apple revoked its approval citing business conflicts with app guidelines that had allegedly not been realized by the original review team.

Valve appealed, explaining the Steam Link app simply functions as a LAN-based remote desktop similar to numerous remote desktop applications already available on the App Store. Ultimately, that appeal was denied leaving the Steam Link app for iOS blocked from release. The team here spent many hours on this project and the approval process, so we're clearly disappointed. But we hope Apple will reconsider in the future.

Valve's appeals have not been successful at the current point in time, and the company is now hoping that media attention may spur Apple to change its mind.

The Steam Link app for iOS, which was announced on May 9, is designed to allow Steam users to play their Steam games on an iPhone, iPad, or Apple TV using either a 5GHz WiFi network or a wired Ethernet connection to a host PC or Mac.

Valve was planning to launch the Steam Link app this week, and Valve had worked to add Steam Link support for the Steam Controller and Made for iPhone controllers ahead of the app's debut.

Earlier this week, our sister site TouchArcade was able to go hands-on with the Steam Link app and said that it works so well that "it feels like there's some kind of actual wizardry powering it all." In what might have been a bit prescient, TouchArcade editor-in-chief Eli Hodapp said he was "dumbfounded" Apple was allowing it given how good the gaming experience was.

If you're the kind of person who is always hungry for "real" PC-like game experiences on your Apple device, but have been dismayed by the amount of junk on the App Store, you can basically delete everything else but the Steam Link app. I'm still dumbfounded by Apple apparently allowing this on their platform, as I could see a very real situation where many people just straight up stop buying things from the App Store and exclusively purchase Steam games through Valve instead.

As Valve says, there are many other remote access-style apps available in the App Store, so the reasoning behind Apple's decision is unclear. It is not known if Apple will ultimately end up reversing its position on the Steam Link app given the media attention, which has happened in the past, but we've reached out to the company for a comment.