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'Sprint' Articles

Sprint Now Offers Unlimited Data on Tablets For $20 Per Month

Sprint has introduced a new unlimited data plan for tablets for $20 per month, but with some caveats to consider. The fine print: video is optimized to 480p resolution, music streams at up to 500kbps, and online gaming streams are limited to up to 2Mbps. Data deprioritization also applies during times of network congestion. iPad and other tablet users can choose to add HD video streaming at up to 1080p+ and HD music streaming at up to 1.5Mbps, and online gaming at up to 8Mbps for an additional $20/line/month. To be eligible, customers must enroll in AutoPay automatic billing and have at least one active phone line on their account. The plan is available without an existing phone line for an additional $50/line/month. The tablet must be purchased from Sprint's selection of available tablets, which includes the iPad

Sprint Offers Customers Galaxy Note 7 Trade-In for Any Other Phone

Sprint today became the first network to allow all of its Galaxy Note 7 customers to exchange their handset for any other type of smartphone. The change in policy comes a day after a supposedly safe replacement Galaxy Note 7 apparently set alight on a U.S. passenger plane before takeoff, causing an evacuation of the aircraft. "If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window," a Sprint spokesperson told Recode.According to Samsung, devices issued as replacements in its recall have been deemed safe because they use batteries that came from a different supplier to those that could overheat. However, reports of exploding Note 7 phones persist, which the company says it is looking into. A Sprint representative said it is "working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones". Most carriers have encouraged their customers to exchange their first-generation Note 7 devices in exchange for either a refund or a replacement updated Note 7 handset, however Sprint is the first to allow all customers to return the replacement version as well, outside of standard return windows. Samsung announced strong third-quarter earnings guidance to investors on Friday despite its exploding smartphone woes, thanks in part to the company's component and display panel business.

iPhone 7 Models From AT&T and T-Mobile Do Not Support CDMA Networks

Choosing which iPhone model to purchase this year should be more carefully considered, as both AT&T and T-Mobile models of the iPhone 7 and iPhone 7 Plus do not support CDMA networks such as Verizon and Sprint in the United States. Apple confirmed the matter in fine print in the iPhone 7 tech specs and on its LTE page. A customer that purchases an iPhone 7 from Apple's website and selects AT&T as their carrier, for example, would be unable to later use the smartphone on Verizon, Sprint, or any other CDMA network, even if the device is unlocked. By comparison, all iPhone 6s and iPhone 6s Plus models worked on both GSM and CDMA networks. A customer that purchases an iPhone 7 from Apple's website and selects Verizon as their carrier, on the other hand, would also be able to use the smartphone on AT&T, T-Mobile, Sprint, or any other GSM or CDMA network. It was previously reported that Apple would switch to Intel modems for select iPhone 7 and iPhone 7 Plus models, including AT&T models, and Intel modems do not support the CDMA standard in the United States. That is likely the reason why AT&T and T-Mobile models are limited to GSM networks. Only Verizon and Sprint models support both GSM and CDMA networks The same report said Qualcomm would supply modems for the remaining iPhone 7 and iPhone 7 Plus units, including Verizon and Chinese models, and this appears to be the case. Qualcomm modems support both the GSM and CDMA standard, which explains why the iPhone 7 from Verizon and Sprint will work on all carriers. Qualcomm, which holds patents for WCDMA and

Sprint Launches New $60 Unlimited Plan With Data Optimization

Sprint has announced a new plan called Unlimited Freedom that offers unlimited talk, text, and 4G LTE data for $60 per month. A second line can be added for $40 per month, while up to eight more lines can be added for an additional $30 per month each. The total cost for a family of four, for example, would be $160 per month, the same price as T-Mobile's new ONE plan for that many lines. Unlimited Freedom automatically optimizes select content, limiting video streams to up to 480p resolution, gaming up to 2 Mbps, and music streams up to 500 kbps. The carrier did not specify if tethering is included, or if customers will be able to upgrade to unlimited HD video and music for an additional monthly charge. T-Mobile ONE offers unlimited HD video for an additional $25 per month. Sprint also announced that its prepaid subsidiary Boost Mobile is launching a new Unlimited Unhook'd plan featuring unlimited talk, text, and 4G LTE data, with the same content optimizations, for $50 per month. Up to four additional lines can be added for $30 per month each. The new plans from both Sprint and Boost Mobile are available for new and existing customers starting

Some Sprint Users Unable to Connect to LTE After iOS 9.3 Update, Fix in the Works [Update: Resolved]

Since the launch of iOS 9.3 last week, some Sprint users have been unable to connect to LTE networks, according to reports on Twitter and reddit. After updating, affected users say their iPhones will only connect 3G, and there appears to be no clear fix with resets and reinstalls not solving the problem for most people. According to one reddit user in California, he's having issues when his iPhone attempts to connect to a specific LTE band. Affected users are frustrated with the connectivity problems, with some reporting an inability to receive any messages or updates when not on Wi-Fi. Most users seeing problems appear to be using Apple's latest devices.I'm having data issues as well on my 6s Plus in the LA/OC market. Over the past three days I've been troubleshooting on my 80 mile round trip commute via Field Test and Speedtest. I've figured out that data transfer is broken when connected to Clear B41. No problems on Sprint B41, B25 or EVDO. I've created a ticket with Sprint Care, and supposedly they have notified their network team. I'm awaiting a response. I've talked to Apple as well, they did a diagnostic test that came up normal...of course it did, because I was not connected to Clear B41 at the time. At this point, the only course of action is to either disable LTE or revert back to 9.2.1 before Apple stops signing it. I'm not sure if this has to do with the WiMAX shutdown in my market, but I have noticed that the TAC went from 9xxx to 3xxxx after the shutdown. I've restored three times via iTunes to no avail.As of this afternoon, Sprint has begun sending out

Sprint Stops Offering Two-Year Phone Contracts

Sprint will stop offering two-year phone contracts to customers who are activating a new account starting today, according to an internal document procured by AndroidCentral. While phones will not be available with subsidies on a two-year contract, tablets will. As outlined by the document, two-year contracts will still be offered to select customers on a "reactive basis". The move makes Sprint the final carrier of the four major American carriers to end two-year contracts. New Sprint customers will be able to purchase their phones through Sprint programs like Easy Pay and iPhone Forever. In 2013, T-Mobile began the trend by announcing its Un-carrier payment plans. Verizon followed suit in August 2015 and last month AT&T announced that they would drop two-year contracts. While AT&T's implementation takes away the ability for existing customers to sign up for two-year contracts, Verizon's does not, allowing existing Verizon customers to renew their two-year contracts. Sprint has been planning to move away from two-year contracts for a while, first announcing the move in August 2015. However, the carrier had not announced when its implementation would take effect at the

T-Mobile Offers Sprint Customers $200 Credit Per Line to Switch

T-Mobile has announced a second "Un-carrier Unwrapped" promotion that offers Sprint customers a $200 bill credit for each line switched to a T-Mobile Simple Choice postpaid plan starting Thursday, November 26. The offer is valid for Sprint, Boost Mobile and Virgin Mobile postpaid and prepaid customers, with no device trade-in required for the bill credit. Sprint customers can still take advantage of T-Mobile's Carrier Freedom offer, which provides up to $650 towards a balance owing or to pay off early termination fees (ETFs) with an eligible device trade-in.Just switch any Sprint number – including postpaid, prepaid, Boost and Virgin Mobile – over to a T-Mobile Simple Choice postpaid plan starting this Thursday, November 26 and you’ll automatically get a $200 credit on your bill. That’s $200 multiplied by as many lines as you switch. For a family of four, that could mean $800 extra, and for a business with 10 employees, we’re talking about a $2,000 credit!This limited time offer is part of T-Mobile's monthlong "Un-carrier Unwrapped" holiday promotion that began with three months of free unlimited LTE data for all Simple Choice postpaid customers earlier this week. T-Mobile plans to unveil additional "gifts" over the next month, with a new gift coming at least once per week. T-Mobile CEO John Legere confirmed on Twitter that gifts are coming soon for AT&T and Verizon

Sprint Launches LTE Plus Network, Offers 50% Off Verizon, T-Mobile and AT&T Rate Plans to Celebrate

Sprint today launched its LTE Plus network, which is available today in 77 major markets in the U.S. To celebrate, the carrier is announcing what its calling "the biggest wireless offer in U.S. history", offering 50 percent off of T-Mobile, Verizon and AT&T rate plans. The offer runs from November 20 to January 7, 2016 and the pricing remains in place until January 8, 2018. “We’ve made tremendous strides with our network because we know consumers want wireless service that provides consistent speed and reliability,” said Marcelo Claure, Sprint CEO. “We are so confident that customers will have an amazing experience that we are encouraging them to give us a try with the biggest wireless offer in the history of our industry. Customers switching to Sprint will never need to look elsewhere. They will learn what our 58 million customers already know – Sprint offers the best value and an award-winning network.”T-Mobile, Verizon and AT&T customers who want to switch to the network will get Sprint plans that mirror their old plans, only for half the price. For example, a T-Mobile customer with four lines and 10 GB of data per line pays $180 per month at T-Mobile, but will only pay $90 at Sprint. An AT&T family who pays $100 for 15 GB data will get the same thing at Sprint for $50. Verizon customers paying $80 for 12 GB will get the same for $40. Verizon and AT&T customers will also get 50 percent off access fees. The discounts are only available to consumer plans for Verizon's 1 GB, 3 GB, 6 GB, 12 GB, 18 GB, 20 GB and 25 GB shared data plans, T-Mobile's Simple Choice 2

Sprint Announces Enhanced Wi-Fi Calling Feature for iOS 9.1 Users

Alongside the launch of iOS 9.1, Sprint has implemented an enhanced Wi-Fi calling feature for its users, allowing them to make and receive calls on multiple iOS and Mac devices over Wi-Fi or a cellular connection. Prior to today, it was possible for Sprint users to make and receive calls from iPads and Macs using an iPhone's cellular connection, but that functionality did not extend to calls placed over Wi-Fi when cellular signal was low. The iOS call forwarding feature implemented with iOS 8 that allowed users to make and receive calls from multiple devices required Wi-Fi calling to be turned off, but that is no longer the case. Calls placed or received on devices other than an iPhone will now work over a cellular connection and when connected to Wi-Fi with Wi-Fi calling in use. Receiving calls on multiple devices with the call forwarding feature also required devices to be on the same Wi-Fi network as an iPhone, but with enhanced Wi-Fi calling, that's no longer necessary. In fact, an iPad or a Mac can still receive a call when an iPhone is in another location entirely or turned off. Sprint users can access the new enhanced Wi-Fi calling feature by downloading iOS 9.1, watchOS 2, or OS X 10.11.1 on their devices and making sure Wi-Fi calling is enabled on an iPhone by going to Settings --> Phone --> Wi-Fi Calling. Other devices can be set up to receive calls by going to Settings --> FaceTime --> Calls from iPhone. All devices must use the same Apple ID and they must be signed into iCloud. These advanced Wi-Fi calling features, which are outlined in an update

Sprint Will Start Throttling Customers That Use More Than 23 GB a Month

Sprint today announced that they would begin throttling customers who used more than 23 GB of data during their billing cycle, regardless of whether they had unlimited data plans or not. The move, according to Sprint Chief Technology Officer Dr. John Saw, is to provide a better customer experience for the majority of their users. The 23GB threshold is typical in the industry and other carriers have already implemented a similar practice. We agree this is a smart approach towards making sure a small number of customers don’t adversely impact the experience for others. Today approximately three percent of our postpaid subscribers are using overwhelmingly disproportionate network resources. Our goal with QoS is to prevent some portion of that three percent going forward from negatively impacting the other 97 percent of customers.The carrier notes that 23 GB of data would allow a user to send 6,000 emails with attachments, view 1,500 web pages, post 600 photos to social media, stream 60 hours of music and stream 50 hours of video. Sprint also says that number is "far more" than most of its customers use in a typical billing cycle. The change will affect those who choose an unlimited data handset plan after October 16 or to Sprint customers who choose to upgrade their devices on or after October 16. Those who go over 23 GB will see their data prioritized below other customers, which means they will encounter slower data speeds, but only in times and locations where the network is constrained. This summer, T-Mobile also decided to update their plans to throttle customers.

Sprint Undercuts T-Mobile With $1/Month iPhone 6s Lease on iPhone 6 Trade-In

Sprint today announced a new offer as part of its iPhone Forever program, where customers can get the new 16GB version of the iPhone 6s for $1 per month and the iPhone 6s Plus for $5 per month, with the trade-in of an iPhone 6. The carrier noted that the new offer is a "limited time" deal for those users visiting Sprint's retail locations, with the official launch of the program coinciding with the new iPhone debut on Friday morning. Just like T-Mobile's offering, the price required to pay each month will vary depending on the exact type of iPhone 6s or iPhone 6s Plus model you purchase, and the quality of the iPhone 6 that is traded in. With that in mind, customers can expect to pay around $5.77/month (64GB) or $10.53 (128GB) when purchasing an iPhone 6s, and $9.77/month (64GB) or $14.53 (128GB) when buying an iPhone 6s Plus. “Once again it is clear that the best place to get the new iPhone 6s and iPhone 6s Plus is Sprint,” said Sprint CEO Marcelo Claure. “New and existing customers who trade in their current iPhone 6 can now get a device for only $1/month, making it the best way to get the iPhone – and a yearly upgrade is included in this charge. We are certain that more people will continue to switch to Sprint because of the great service and value we offer.” Those who trade in an iPhone 5s will also be able to participate in the offer, but can expect slightly higher monthly rates due to the older model of the iPhone. Preparations have begun for the launch of the iPhone 6s and iPhone 6s Plus. The smartphones will officially go on sale tomorrow, September 25 in

T-Mobile and Sprint to Start Selling Apple Watch on September 25

While T-Mobile CEO John Legere announced last week that the carrier would begin selling the Apple Watch he did not provide a specific release date. MacRumors has learned that T-Mobile will begin selling the Apple Watch on September 25. Additionally, 9to5Mac reports that Sprint will also start selling the device on the same day. With the iPhone 6s and 6 Plus launching on September 25, it's likely carriers want the ability to sell Apple's smartwatch as an accessory to the Cupertino company's new flagship smartphones. While it's unknown whether Verizon and AT&T will also sell Apple Watch on September 25, it's possible they will also sell the device. Since launching in April, the Apple Watch has slowly been expanding to retailers like Best Buy in the U.S. and other countries. Initially, Apple Watch was limited to Apple Stores and select retail boutiques. Update: Sprint has confirmed it will begin selling the Apple Watch on September 25. (Thanks, Joey!)

Sprint's 'iPhone Forever' Program Ensures Customers Always Have the Newest iPhone

Sprint today introduced a new plan called "iPhone Forever," which grants upgrade eligibility for the newest iPhone to any customer who doesn't have the most current version of Apple's flagship smartphone on their contract. The plan goes into effect today, and the company is opening the data plan to both new and old Sprint users, although the latter must have an upgrade eligible device to start using iPhone Forever. “We asked ourselves, ‘What could we do that would move our customers forward with the latest and greatest technology every day?’ said Marcelo Claure, Sprint CEO. “We decided: How awesome would it be if anytime customers don’t have the latest iPhone, they are eligible to upgrade, and have it be as simple as handing us your existing iPhone and picking up a new one – all included in your monthly rate.” iPhone Forever lets customers get an iPhone for $22 a month, with the simple rule that anytime they don't have the latest iPhone on their plan, they are automatically eligible for an upgrade. Sprint is also discounting the service to $15 per month for any customer who trades in an existing smartphone, the catch being that the new phone purchased has to be a 16GB iPhone 6, and the monthly rate will increase back to the normal amount after their next upgrade. The $15 promotion will last until December 31, 2015, and the company notes that iPhone Forever is available on "any eligible Sprint rate plan." Sprint's announcement today follows a few week's worth of other carriers' detailing the introduction of their own brand new service plans for customers, no doubt

iOS 8.3 Enables WiFi Calling for Sprint, EE Subscribers

Today's iOS 8.3 update expands iOS 8's WiFi calling feature to two new carriers: Sprint in the United States and EE in the United Kingdom. WiFi calling is a feature that was first introduced in iOS 8, letting users make phone calls using WiFi instead of a cellular network when connected to a WiFi network. T-Mobile has thus far been one of the only carriers to support Wi-Fi calling in the United States, until today. Following the iOS 8.3 update, Sprint users can toggle on Wi-Fi calling in the "Phone" section of the Settings app, which will let them make calls over Wi-Fi when a Wi-Fi network is available. Wi-Fi calling can be useful when cellular signal is low, and calls also have improved sound over Wi-Fi. According to Sprint's website, users will need to install the iOS 8.3 update and download Carrier Version 19.1. Sprint says the carrier update can be triggered by going to Settings --> General --> About after installing iOS 8.3, but the company's announcement suggests it may take a few days to roll out to everyone. Enabling Wi-Fi calling is a similar process for EE subscribers in the United Kingdom. According to Engadget, EE users will need to update to iOS 8.3 and then enable WiFi calling in the Settings app, after which the feature will be activated in a few hours. EE's limiting the number of iPhones able to register for WiFi calling to 100,000 per day, so there may be a waiting period for some users. WiFi calling is available for iPhone 5c, 5s, 6, and 6 Plus users with Sprint and EE

Sprint and T-Mobile Make Improvements in 2014, but Continue to Trail Verizon and AT&T in Performance

The latest report from network monitoring firm RootMetrics shows that both Sprint and T-Mobile made improvements in overall performance during the second half of 2014. Verizon was ranked as the top carrier in the United States for the third consecutive study, trailed by AT&T, Sprint and T-Mobile, based on several categories: speed, reliability, call performance, text performance and data performance. The new data reveals Sprint closed out the second half of 2014 on a high note with significant improvements in network speed, reliability and call performance. While it continues to trail market leaders Verizon and AT&T, Sprint's network enhancements were enough for it to surpass T-Mobile in the United States and on a state-by-state level during the final six months of the year.While the network still trails the leaders in every category, Sprint made tremendous strides—particularly in reliability—in the second half of the year. In fact, Sprint improved its tally of reliability index wins by 25 (all shared) compared to what we saw in the first half. Also consider that in the first half of 2014, Sprint recorded a download success rate below 97% in 108 out of the 125 markets that we tested; in this round of testing, that market count had dropped down to 52.Despite ranking last in the United States and on a state-by-state level, T-Mobile continued to make improvements in large metro areas, with fewer dropped calls, blocked calls and failed downloads. RootMetrics predicts T-Mobile could place even more pressure on leading carriers Verizon and AT&T if it continues to make

RadioShack May Close Half of its Retail Locations, Sell Other Half to Sprint [Updated]

The end may be near for RadioShack retail stores after a dire September warning that the company would not be able to finance operations "beyond the very near term" without a sale, investment, or company restructuring. According to Bloomberg, RadioShack may be planning to sell half of its stores to Sprint and close the other half in a move that would potentially see the termination of the RadioShack brand.The locations sold to Sprint would operate under the wireless carrier's name, meaning RadioShack would cease to exist as a stand-alone retailer, said the people, who declined to be identified because the talks aren't public.RadioShack was established in 1921 and flourished for many years, but in the early 2000s, the retail chain began seeing some decline in sales. In 2006, RadioShack closed 500 stores and laid off more than 400 employees in an effort to cut costs, but the brand has continued to struggle since that time as consumers have turned towards online retailers like Amazon and dedicated carrier stores from AT&T, Sprint, T-Mobile, Verizon, and more. The company warned investors in September that it could be forced to file for bankruptcy protection, but RadioShack bankruptcy rumors have circulated since 2012, when RadioShack first began seeing major losses. A second consolidation was announced in 2013, with an additional 1,100 stores to be closed, but that move has since morphed into the liquidation plan to sell to Sprint or another company as RadioShack has continued to lose value over the course of the past year. Terms are still being discussed between

Google Inks Deal With Sprint, T-Mobile to Become Wireless Carrier

Google has signed deals with Sprint and T-Mobile that will allow it to sell wireless service directly to consumers, reports The Wall Street Journal, adding to a report released by The Information earlier today. The publication's sources suggest that Google's entry into the wireless service industry may be part of an effort to persuade carriers to bolster speeds and cut down on pricing. Positioning itself as a wireless carrier is also part of Google's larger effort to provide better Internet coverage across the United States. Currently, there are four major carriers in the United States: T-Mobile, Sprint, AT&T, and Verizon, and while T-Mobile has made efforts to shake up the wireless industry with its Un-Carrier initiatives, wireless service in the United States remains much pricier than in other countries, with subscribers getting less data for more money. Details on how Google will offer wireless service, its cost, or when it will launch are not known, but like the rollout of its Google Fiber broadband internet service, Google-branded wireless service could launch in a limited number of cities to begin with.Sprint, of Overland Park, Kan., is the third-largest wireless carrier, while T-Mobile, of Bellevue, Wash., ranks fourth. Under separate agreements with each carrier, Google will resell service on the Sprint and T-Mobile networks, according to people familiar with the plans. Such wholesale agreements are common, essentially allowing sellers such as Google to pitch wireless service under their own brand names.As it will operate as an MVNO, or mobile virtual