Apple Facing Potential Suspension of Italian Sales Amid Warranty Concerns - MacRumors
Skip to Content

Apple Facing Potential Suspension of Italian Sales Amid Warranty Concerns

applecare boxLate last year, Apple was fined $1.2 million by Italian regulators over warranty-related issues, with Apple being cited for not adequately disclosing standard two-year warranties required to be offered with new products sold in the country.

Following the ruling, Apple temporarily added disclosures to its Italian online store even as it was appealing the decision. Apple officially lost its appeal earlier this year, with the company being required to pay the previously-assessed fine.

Reuters now reports that Italian regulators remain concerned about Apple's sales and marketing tactics and are considering additional fines and an eventual temporary ban on Apple's ability to sell products in the country as further sanctions.

The AGCM said in its monthly bulletin that Apple was continuing to adopt unfair commercial practices in Italy and noted this could eventually lead to the closure of its Italian operations for up to 30 days.

The U.S. group has 30 days to respond.

The AGCM alleges that information provided by Apple about an extra guarantee scheme encourages customers to buy the service without clearly explaining that the company is obliged to offer a two-year free warranty, the source said.

Italy is not the only country where Apple is facing criticism over its warranty policies. Earlier this year, consumer groups in eleven European Union countries filed letters of complaint with their respective regulatory agencies asking them to take action against Apple's misleading warranty sales tactics in light of the EU's requirement for a standard two-year warranty. The company clarified the differences between EU protection and Apple's warranty policies, but concerns about its disclosures apparently still remain.

Update: Apple takes issue with the Italian antitrust authority, saying in a statement:

We have introduced a number of measures to address the Italian competition authority concerns and we disagree with their latest complaint.

Popular Stories

iphone 18 pro max prepare

iPhone 18 Pro Max Requires 'Prepare to Ship' Battery Drain Before Shipping

Friday September 18, 2026 4:27 pm PDT by
The iPhone 18 Pro Max has a battery capacity over 20 watt-hours, which means there are additional shipping requirements. If an iPhone 18 Pro Max needs to be shipped somewhere, its maximum battery capacity has to be limited through firmware. According to Apple, the iPhone 18 Pro Max uses an "innovative battery-firmware solution" that limits battery capacity to below 20Wh between when the...
8 CarPlay Features in iOS 27 Feature

Which iOS 27 CarPlay Features Actually Work in Your Car?

Thursday September 17, 2026 4:17 am PDT by
In iOS 27, available now, CarPlay gets its biggest update in years, but some features depend on what type of car you have rather than your iPhone model. Some of the biggest additions won't do anything in the vast majority of vehicles on the road today. Here's how the new features pan out. Works in Any CarPlay Vehicle Custom widgets: In iOS 27, CarPlay is no longer limited to Apple's handful ...
imac video apple feature

Apple Releasing Two New Macs Next Week

Friday September 18, 2026 10:07 am PDT by
Last month, Apple announced new Mac mini and Mac Studio models, and the computers are finally set to launch this coming Tuesday, September 22. The new Mac mini is available with M6 and M5 Pro chip options, while the new Mac Studio can be configured with M5 Max or M5 Ultra chips. To learn more, read our coverage:Apple Announces New Mac Mini With M6 and M5 Pro Chips and More Apple Unveils ...

Top Rated Comments

Oletros Avatar
186 months ago
NONSENSE. It's not APPLE'S job to inform the Italian public about standard Italian law. It's their government's job. What are they doing, aside from the whole underage scandal thing?

It's Apple (and whatever other company) job to inform in a right way and not to try to obscure the law term to sell extended guarantees.
Score: 34 Votes (Like | Disagree)
Oletros Avatar
186 months ago
Exactly. I'm a proud Italian-American. I love Italy and it's culture and people. But their government and economic policies are so backwards.

It is an EU directive, not an Italian law, try again
Score: 34 Votes (Like | Disagree)
Galatian Avatar
186 months ago
I can't believe what I'm reading here...

First: This is European law NOT Italian.

Second: If you Americans are willing to pay so much money for gadgets that are only garrantied to run for...what?...90 days...go ahead...no wonder NOBODY except Americans purchase ****** American cars...

Third: The law actually states that in the first year of warranty the producer has to prove the user was handling it wrong, whilst the second year the user has to prove there was a material problem.

Fourth: I just purchased a new MacBook Air and decides against paying over 200€ for one additional year of warranty. What's the chance of a part failing in three year when it hasn't in the two years before? It's more like you have accidental damage or it get's stolen. I rather use the money to buy an insurance in that case.

Fifth: We have a lot of gadget that last decades...think Miele Washmachines...I actually expect them to hold out that long and Miele actually does give you their own 5 year warranty on it as many other manufactures do...Apple is cheeping out on everything to keep their high profit margin. They could easily give you a 5 year warranty as well, but why bother if you have sheeps like you fools you actually think THIS is the reason why Italian economy is bad.

Sixth: On that matter. It is actually a crisis of mostly banks here in Europe...and guess where it started: America...Sublime credits anyone? Just so that you guys can buy crappy houses and ****** car's that you really couldn't afford (including Apple products) the entire world economy has been screwed...So do us the favor and think before giving smart answers...

Seventh: Oh and Apple product are more expensive because of our VAT...we have 19% here in Germany...US has what?...0-10%?
Score: 32 Votes (Like | Disagree)
Peace Avatar
186 months ago
Requiring 2 year warranties is stupid. It just raises prices for everyone. Let people choose if they want to pay for that extra 2 years of warranty instead of forcing them.

A 2 year warranty also helps weed out the planned obsolescence of some products.
Score: 29 Votes (Like | Disagree)
186 months ago
Apple is getting in trouble because customers can't read?

Apple is getting in trouble because its executives can't read. The law.

----------

I think Apple should call their bluff and just pull out of Italy, including closing all of the iTunes, app and book stores.

I rather suspect it wouldn't be long before there was a new set of regulators overseeing that section of the Italian government.

How is that better than following the law like any other company and actually making a benefit to the consumer?
Score: 27 Votes (Like | Disagree)
Dr McKay Avatar
186 months ago
Apple is getting in trouble because customers can't read?

No, they're in trouble because they were still pushing customers toward AppleCare when it was largely worthless.
Score: 23 Votes (Like | Disagree)
Latest Stories
M6 Pro Chip Result on Geekbench is Likely Fake
M6 Pro Chip Result on Geekbench is Likely Fake
21 hours ago
Apple Watch Ultra 4 Sees First Discount After Launch, Now $779.99 on Amazon
Apple Watch Ultra 4 Sees First Discount After Launch, Now $779.99 on Amazon
1 day ago
Top Stories: iOS 27 and macOS Golden Gate Out Now, Siri AI Waitlist, and More
Top Stories: iOS 27 and macOS Golden Gate Out Now, Siri AI Waitlist, and More
1 day ago
Apple Exec Says 'Hold Us Accountable' on iPhone Duo Crease
Apple Exec Says 'Hold Us Accountable' on iPhone Duo Crease
1 day ago
iPhone 18 Pro Max Requires 'Prepare to Ship' Battery Drain Before Shipping
iPhone 18 Pro Max Requires 'Prepare to Ship' Battery Drain Before Shipping
2 days ago
Hands-On With the Apple Watch Series 12
Hands-On With the Apple Watch Series 12
2 days ago
M5 Ultra and M6 Chip Benchmark Results Reveal Graphics Performance
M5 Ultra and M6 Chip Benchmark Results Reveal Graphics Performance
2 days ago
iPhone 18 Pro Max in U.S. Has Qualcomm's Snapdragon X80 Modem
iPhone 18 Pro Max in U.S. Has Qualcomm's Snapdragon X80 Modem
2 days ago
Apple Releases Xcode 27.1 Beta With iPhone Duo Support
Apple Releases Xcode 27.1 Beta With iPhone Duo Support
2 days ago
Apple Watch Series 12 vs. Ultra 4 Buyer's Guide
Apple Watch Series 12 vs. Ultra 4 Buyer's Guide
2 days ago
MacRumors Giveaway: Win an iPhone Duo From iMazing
MacRumors Giveaway: Win an iPhone Duo From iMazing
2 days ago
'Shop Different': Apple Retail Pioneer Ron Johnson Shares the Inside Story
'Shop Different': Apple Retail Pioneer Ron Johnson Shares the Inside Story
2 days ago
Apple Teams Up With ROSÉ for iPhone 18 Pro Camera Ad
Apple Teams Up With ROSÉ for iPhone 18 Pro Camera Ad
2 days ago
The MacRumors Show: Is the iPhone Duo Actually Worth It?
The MacRumors Show: Is the iPhone Duo Actually Worth It?
2 days ago
Apple Designers Explain the Thinking Behind iPhone Duo
Apple Designers Explain the Thinking Behind iPhone Duo
2 days ago
Are iPhone 17 Pro Cases Compatible With iPhone 18 Pro? Here's What Apple Says
Are iPhone 17 Pro Cases Compatible With iPhone 18 Pro? Here's What Apple Says
2 days ago
Apple Supplier Subsidiary Considering U.S. Flash Memory Factory
Apple Supplier Subsidiary Considering U.S. Flash Memory Factory
2 days ago
Apple Launch Day Deals on iPhone 18 Pro, AirPods 5, Apple Watch Series 12, and More
Apple Launch Day Deals on iPhone 18 Pro, AirPods 5, Apple Watch Series 12, and More
2 days ago
iPhone 18 Pro Teardown Reveals How Apple Shrunk the Dynamic Island
iPhone 18 Pro Teardown Reveals How Apple Shrunk the Dynamic Island
2 days ago
iPhone 18 Pro Demand Stronger Than Expected
iPhone 18 Pro Demand Stronger Than Expected
2 days ago
Fan Site Lets You 'Design the Next iPhone'
Fan Site Lets You 'Design the Next iPhone'
2 days ago
Apple Stores Have a New 'Hello' Easter Egg, Here's Why
Apple Stores Have a New 'Hello' Easter Egg, Here's Why
2 days ago
iPhone 18 Pro: The New Features You Should Try First
iPhone 18 Pro: The New Features You Should Try First
2 days ago
iPhone 18 Pro: Using the New Variable Aperture Lens
iPhone 18 Pro: Using the New Variable Aperture Lens
2 days ago
Forgot to Pre-Order iPhone 18 Pro? Apple Store Pickup Available Today at Most Locations
Forgot to Pre-Order iPhone 18 Pro? Apple Store Pickup Available Today at Most Locations
2 days ago
Apple CEO John Ternus Teases iPhone 18 Pro Launch Day
Apple CEO John Ternus Teases iPhone 18 Pro Launch Day
3 days ago
First iPhone 18 Pro, Apple Watch Series 12, Apple Watch Ultra 4 and AirPods 5 Orders Arriving to Customers
First iPhone 18 Pro, Apple Watch Series 12, Apple Watch Ultra 4 and AirPods 5 Orders Arriving to Customers
3 days ago
iPhone 18 Pro Launching Tomorrow With These 10 New Features
iPhone 18 Pro Launching Tomorrow With These 10 New Features
3 days ago
How to Get the New 3-Month Trial of Apple One Premier ($120 Value)
How to Get the New 3-Month Trial of Apple One Premier ($120 Value)
3 days ago
New iPhone 18 Pro Models Will Have Day One Update
New iPhone 18 Pro Models Will Have Day One Update
3 days ago