iPhone Users in China Experiencing Issues With Apple Pay [Updated]

Apple-Pay-250x434 (1) copySmartphone users in China are facing a number of system errors trying to sign up for Apple Pay after it was officially released in the country yesterday.

Apple's mobile payment service became available on February 18 through a partnership with China's state-run interbank network, UnionPay. However, it appears that the sheer amount of users attempting to sign up to the platform during the first 24 hours has overloaded the system.

"It kept telling me the phone 'cannot connect to Apple Pay' or the verification for the card is not available when I was linking a bankcard," said one iPhone owner, who did eventually link the card after several attempts but then "could not even open the app" to register another.

Apple initially announced its intention to launch Apple Pay in China in December, with plans to make the service available in early 2016 following the "relevant tests and certification" required by Chinese regulators.

China is Apple's second largest market when it comes to revenue after the americas. Deals with 19 of the biggest lenders in China will see 80 percent of credit and debit cards in China eligible for use with Apple Pay.

Update 6:16 AM: Apple has clarified that no official statement was given on the issues, and what has been reported by other sources has been misquoted and mistranslated. Apple says it is making Apple Pay available to Chinese users on a rolling basis throughout the day.

Tags: China, UnionPay


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27 weeks ago

This is embarrassing. A payment service has to be reliable and stable. Apple just sucks when it comes to server stuff...


Need a hug?
Rating: 4 Votes
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27 weeks ago
The system will have problems because its overloaded due to it's popularity, or it will run smooth because it's less popular than expected, it's always one or the other or something in between- good, bad, and the unexpected. I normally take all stories like this (bugs, glitches, errors) with a grain of salt, as Apple has an amazing track record of unfolding some of the most complicated consumer products and services to customers who have the absolute highest expectations, and usually in the longer term they have an extremely high success rate, and end up having the very best products in their space. I just like reading these stories because I find the process interesting.
Rating: 2 Votes
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27 weeks ago
This is embarrassing. A payment service has to be reliable and stable. Apple just sucks when it comes to server stuff...
Rating: 2 Votes
Avatar
27 weeks ago
If it's true that the system was overloaded due to too many people attempting to sign up, that bodes well for Apple's prospects in China. Heck, I had to wait almost a year for my bank to come on board before I could sign up in the States. Waiting one day isn't bad.
Rating: 1 Votes
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27 weeks ago

From my understanding of Apple pay (since we don't have it in Canada yet) it only works with companies debit/credit terminals who are set up for Apple pay. If it doesn't work with every terminal as just a tap and pay why bother dealing with? It's actually faster for me to just pull out my tap and pay CC or debit card and not worry if a retailer supports apple pay. Such a half baked feature.


It works with NFC. So it works on the same terminals as those where you can tap and pay.Hence, Tim Cook saying it'll work anywhere you can see the contactless logo.
Rating: 1 Votes
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27 weeks ago
Overloaded servers for too many people signing up? Sounds like a good problem to have :)
Rating: 1 Votes
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27 weeks ago

From my understanding it's not valid with every retailer with NFC or maybe retailers can block it? So it doesn't work at some like Walmart etc. and if that's the case it's I stand by my half baked feature comment.


Retailers can certainly shut off NFC capabilities on their terminals, but that would prevent Android Pay, Apple Pay, and contactless cards from working on those terminals. Apple Pay is just a special name for NFC payment.
Rating: 1 Votes
Avatar
27 weeks ago

The system will have problems because its overloaded due to it's popularity, or it will run smooth because it's less popular than expected, it's always one or the other or something in between- good, bad, and the unexpected. I normally take all stories like this (bugs, glitches, errors) with a grain of salt, as Apple has an amazing track record of unfolding some of the most complicated consumer products and services to customers who have the absolute highest expectations, and usually in the longer term they have an extremely high success rate, and end up having the very best products in their space. I just like reading these stories because I find the process interesting.


Tim, is that you?
Rating: 1 Votes
Avatar
27 weeks ago
From my understanding of Apple pay (since we don't have it in Canada yet) it only works with companies debit/credit terminals who are set up for Apple pay. If it doesn't work with every terminal as just a tap and pay why bother dealing with? It's actually faster for me to just pull out my tap and pay CC or debit card and not worry if a retailer supports apple pay. Such a half baked feature.
Rating: 1 Votes
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