Apple Focused on Improving Apple Music Ahead of Android Launch
Just over two months after the launch of Apple Music, the streaming music service has received a mix of praise and criticism from early adopters. Beats 1 and curated playlists are among the most acclaimed features of Apple Music, while a confusing user interface and iTunes library issues have caused frustration among some users.
Addressing those issues, iTunes executive Oliver Schusser told The Guardian on Thursday that the company is actively working to improve Apple Music, ahead of its launch on Android and Sonos-connected hi-fi systems in the fall.
“There’s a lot of work going into making the product better. Our focus is on editorial and playlists, and obviously we have teams all around the world working on that, but we’re also adding features and cleaning up certain things,” Oliver Schusser, vice president, iTunes International, told the Guardian.
Schusser also said Apple still has "a bit of homework to be done" to improve Apple Music Connect, a social platform for artists to connect with fans. Beats co-founder Jimmy Iovine admitted last month that Apple Music Connect is a work in progress.
“Apple Music Connect is growing big-time with more and more artists connecting to their fans, but we still have a bit of homework to be done for the rest of the year.”
Apple Music launched for iOS, Mac and PC on June 30, with some 11 million users signing up to take advantage of the service's free three-month trial period. That trial will expire for some users soon, meaning they will have to choose between paying $9.99 per month or using iTunes or other methods of listening to music.
“If you follow the industry and look at the numbers, the download business has been really, really healthy. iTunes is a big part of our business, still, and will continue to be, so we focus just as much time and energy on maintaining that, editorially and working on features,” said Schusser.
Schusser assures that Apple is only interested in the long-term picture for Apple Music, rather than constantly measuring how many users are signing up. Starting later this month, it should become clearer just how many users are interested in using the service as paid subscribers.
Popular Stories
Apple is set to unveil iOS 18 during its WWDC keynote on June 10, so the software update is a little over six weeks away from being announced. Below, we recap rumored features and changes planned for the iPhone with iOS 18. iOS 18 will reportedly be the "biggest" update in the iPhone's history, with new ChatGPT-inspired generative AI features, a more customizable Home Screen, and much more....
Apple today released several open source large language models (LLMs) that are designed to run on-device rather than through cloud servers. Called OpenELM (Open-source Efficient Language Models), the LLMs are available on the Hugging Face Hub, a community for sharing AI code. As outlined in a white paper [PDF], there are eight total OpenELM models, four of which were pre-trained using the...
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...
Best Buy is discounting a collection of M3 MacBook Pro computers today, this time focusing on the 14-inch version of the laptop. Every deal in this sale requires you to have a My Best Buy Plus or Total membership, although non-members can still get solid second-best prices on these MacBook Pro models. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a...
There are widespread reports of Apple users being locked out of their Apple ID overnight for no apparent reason, requiring a password reset before they can log in again. Users say the sudden inexplicable Apple ID sign-out is occurring across multiple devices. When they attempt to sign in again they are locked out of their account and asked to reset their password in order to regain access. ...
Apple used to regularly increase the base memory of its Macs up until 2011, the same year Tim Cook was appointed CEO, charts posted on Mastodon by David Schaub show. Earlier this year, Schaub generated two charts: One showing the base memory capacities of Apple's all-in-one Macs from 1984 onwards, and a second depicting Apple's consumer laptop base RAM from 1999 onwards. Both charts were...
Top Rated Comments
+ Decent curated playlists (generic, requires browsing for discovery)
+ Decent social features (in-app ecosystem; follow your friends)
+ Local music sync
+ Very good web player (consistent with native app)
+ Very good native app (basic, intuitive, good visual design)
+ Easy search
+ Easy sharing (full preview for non-subscribers via free model)
Beats Music
+ Very good curated playlists (front and center, hand made, provide historical context)
+ Very good web player (browser only, worked cross-platform)
+ Excellent native app (nailed the basics, unique features)
+ Easy search
= Decent sharing (no preview for non-subscribers)
Apple Music
+ Exclusive content (e.g. Taylor Swift, Beats 1 Radio)
+ Very good curated playlists (ported from Beats)
- Poor native app (too many UX failures to list)
- No web player (shared links point to legacy iTunes pages)
- Very poor social features (no p2p, notoriously difficult to post)
- Very poor Siri integration (only looks at streaming library)
- Difficult search (have to define scope to Library or Apple Music)
- Difficult sharing (bad web experience, no full tracks for non-subscribers)
With hardware, they ask themselves what *they* would want. They assemble a group, throw everything they have at a problem, and look for the cleanest, simplest solutions -- solutions most customers might never have thought of. Then the group is disbanded and many people simply move on to the next project, until next year.
That often leads to elegant hardware, but services are different. They need constant updating, constant iterative improvements, a huge dedicated team, fast response times to customer feedback and requests, and near-instant bug crushing. Most importantly, with services you need to *listen to customers* obsessively and constantly. Apple is not in the habit of doing that.
Why didn't Apple focus on improving Apple Music ahead of Apple Music launch?