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'system status' Articles

Apple Says Some iCloud Services Experiencing Slowness [Resolved]

Apple has updated its System Status page to reflect ongoing performance issues with a handful of iCloud services. Apple says some users "may be experiencing slower than normal performance" when using the iCloud Drive, Notes, or Photos apps, while some users "may be experiencing a problem" with iCloud storage upgrades. The issues began around 6 a.m. Pacific Time, according to Apple. We'll update this post once the issues have been resolved. Update: Apple says all of the issues are now

Apple Confirms Some Users Currently Unable to Access the App Store, Apple Music, and iTunes [Updated]

We're seeing an increasing number of reports across Reddit and Twitter from iOS 11 users who have been unable to access Apple services such as the App Store, Apple Music, and iTunes since as early as Thursday morning. Apple's system status page does not yet reflect any issues with any of its services beyond Group FaceTime being temporarily unavailable. The underlying cause is unclear. We'll update if we learn more. Updated: Apple's system status page now acknowledges that some users "may be unable to access" or make purchases on the App Store and iTunes, while Apple Music may be "unavailable or slow" for some

PSA: Apple Maps Has Been Down Several Hours, Directions and Search Not Working [Update: Resolved]

If you are attempting to navigate with Apple Maps right now, you may be unable to do so, as the service appears to be experiencing downtime. "Directions Not Available," the app says, when attempting to search for or navigate to destinations. "Route information is not available at this moment." The issue appears to be widespread, with many users reporting that Apple Maps is down across the United States, Canada, and other countries. The outage affects all platforms with Apple Maps, including the iPhone, iPad, Mac, Apple Watch, and CarPlay. iPhone, iPad, and Mac users can simply use an alternative such as Google Maps or Waze in the meantime, but CarPlay doesn't currently support third-party mapping apps, something that is changing with iOS 12. Apple has yet to update its system status page to reflect any issues. We'll update this article if that changes or when the issues are resolved. Update 8:18 AM: Apple has now acknowledged and is "investigating" ongoing issues with Maps Search and Routing & Navigation, according to its system status page. Apple says "all users are affected." Update 10:13 AM: Directions appear to now be working in Maps, although Apple has yet to update its status page to confirm the issues have been resolved. Update 10:28 AM: Apple has updated its status page to note the issues have been resolved as of 10:05 AM Pacific

Apple Says App Store, iTunes, and Some Other Services Experiencing 'Intermittent Issues' [Resolved]

Apple has updated its System Status page to indicate that some users may be experiencing "intermittent issues" with the App Store, iTunes, Apple Music, and select other services in the United States and other countries. The issues began shortly before 11 a.m. Pacific Time on Thursday, according to Apple. During this time, some iPhone, iPad, Mac, and Apple TV users may be unable to access the handful of Apple services listed below. • App Store • Apple Music • iTunes in the Cloud • iTunes Store • iTunes U • Mac App Store • Volume Purchase Program Update: Apple has updated its System Status page to indicate that the intermittent issues are now

Apple's iCloud Backup Service Experiencing Outage

According to Apple's System Status website and multiple reports sent in by MacRumors readers, Apple's iCloud Backup service is unavailable for some users. Apple's site says iCloud backup is down for "less than 1 percent of users," but those affected have been unable to restore from an iCloud backup since yesterday. Customers impacted by the iCloud outage who attempt to restore an iOS device using a backup are seeing the process hang while in progress, with the restore failing to complete. iCloud backups can still be made from iOS devices, so data is safe, but affected users will not be able to restore from backups until Apple's servers are back up. In some cases, existing iCloud backups are also not showing up on new devices. Apple employees have been telling customers to wait it out and set up recently purchased iPhones and iPads as new devices rather than restoring from an existing backup. Apple's iCloud Backup service has been experiencing issues since 8:00 a.m. yesterday morning, and it is not clear when a fix will be implemented. We'll update this post when the problem is

Apple Online Store Going Down for 'Maintenance' Tomorrow Morning Ahead of Rumored Product Updates

Apple has updated its System Status page to indicate that its online store will be "updated and unavailable" due to "maintenance" tomorrow, Tuesday, March 21, between 3:00 a.m. and 8:30 a.m. Eastern Time. The timing of the downtime is notable given that Apple is rumored to launch new products as early as this week. Moreover, Apple commonly issues press releases at 8:30 a.m. Eastern Time, which is exactly when the so-called "maintenance" update is scheduled to be completed. Last week, a well-known research firm that requested confidentiality told us that, based on their own sources, it expects Apple to announce new products later this month, most likely during this week. The research firm did not say which products it expects Apple to announce, but rumors have widely suggested new iPad Pro models could be unveiled as early as this month, including updated 9.7-inch and 12.9-inch models and an all-new 10.5-inch iPad Pro, although the latter is less likely without an Apple event. At this point, it remains unclear if the 10.5-inch iPad Pro is even ready, so its introduction could be delayed until a future Spring event or WWDC 2017. However, a press release would be appropriate for the more iterative updates expected for the 9.7-inch and 12.9-inch models, along with any other smaller announcements. Given that it is already March 20, and that Apple usually invites the media to its launch events at least 10 days beforehand, an update to its online store accompanied by a press release is likely at this point if new products are imminent. Japanese blog Mac Otakara

App Stores Experiencing Issues on iPhone, iPad, Mac, and Apple TV [Resolved]

Apple has updated its System Status page to reflect ongoing issues with all store services, including the App Store on iOS devices, Mac App Store, tvOS App Store on Apple TV, and app-related Volume Purchase Program for business customers. Apple notes that some users may be unable to access the aforementioned stores or services or make purchases in the United States, Canada, and other regions. The issues began around 5:00 a.m. Pacific Time. Update: Apple's System Status page now shows that all store services have been restored as of shortly after 6:30 a.m. Pacific

App Store Experiencing Widespread Search Issues [Updated]

A significant number of users on Reddit and Twitter, corroborated by multiple tips we have received, are affected by an ongoing App Store issue preventing a number of popular iOS apps from showing up in search results unless already installed, including Google, Periscope, Spotify, Tidal, Tumblr, Uber, Vine, Waze, and many others. The search issues appear to be widespread, affecting iPhone, iPad, and iPod touch customers throughout the U.S., Canada, Europe, Hong Kong, and elsewhere since early Thursday morning. Apple has yet to update its System Status page with any reported issues as of 6:00 a.m. Pacific, but it has historically been slow in reflecting outages. Update: The search issues also appear to extend to iTunes and the Mac App Store. Update 2: Apple is aware that users have been "experiencing a problem with the App Store" since about 2:00 a.m. Pacific. Apple is "investigating and will update the status as more information becomes available." Update: Apple's System Status page indicates the App Store issues were resolved shortly after 8:00 a.m. Pacific. Search results now appear to be functioning

App Store and iTunes Experiencing Issues for Many Users Worldwide

Apple has updated its System Status page to reflect that many users may be unable to access, purchase, or update apps on the App Store on iPhone, iPad, and Mac. Multiple other iCloud services are or were also experiencing downtime, including the iTunes Store, iBooks Store, iCloud Drive, and iWork for iCloud. The issues began shortly before 7:00 a.m. Pacific and appear to be widespread, affecting customers in the United States, Canada, Europe, and elsewhere, according to social media posts. Apple TV services and Apple's Volume Purchase Program are also affected by the service issues. Update (9:10 a.m. Pacific): Apple's System Status page shows that the App Store, iTunes, and other iCloud services have been

Multiple Apple Services Experiencing Widespread Outage [Updated]

Apple has updated its system status page to reflect widespread issues affecting multiple Apple products and services since approximately 7:30 PM Pacific, including the App Store, Apple TV, iBooks Store, iTunes Match, iTunes Store, Mac App Store and Radio. Many users are also unable to fully access or use the Apple website, Apple Online Store, Apple ID, Apple Music, FaceTime, iCloud, iMessage, Mail, TestFlight and several other Apple services, suggesting possible larger server or DNS issues. Apple's standard response on its system status page says it is investigating and will provide a status update as more information becomes available. Update 8:38 PM: Apple's system status page now indicates the issues have been resolved, and users are indeed reporting Apple's services are up and running once

iCloud, Mail, Photos and Other Apple Services Experiencing Issues [Updated]

Apple has updated its system status page to reflect ongoing issues with eleven iCloud-related services: Back to My Mac, Documents in the Cloud, iCloud Account & Sign In, iCloud Backup, iCloud Drive, iCloud Keychain, iCloud Mail, iMovie Theater, iWork for iCloud Beta, Photos and Find My iPhone, iPad, iPod touch and Mac. The services have been affected since around 12 AM Pacific. iCloud is having issues since 3:11 AM EDT. http://t.co/z2kUNXWrcN RT if it's down for you as well #iclouddown— DownDetector (@downdetector) May 21, 2015 Multiple users have turned to Twitter and the MacRumors discussion forums to confirm the issues, which range from services running slow for some users to being down entirely for others. The issues follow a prolonged iTunes and App Store outage in early March and lengthy iTunes Connect and TestFlight downtime for developers earlier this month. Update 7:05 AM Pacific: Apple's services are now restored per its system status

TestFlight Experiencing Extended Downtime for Many Developers

It has not been a good week for Apple's developer services. Less than a day after iTunes Connect experienced a lengthy outage that lasted several hours, TestFlight is now unavailable for many developers. The beta testing service for iPhone, iPad and Apple Watch apps has been returning a "currently unavailable" message since as early as Wednesday afternoon around 6:00 PM Pacific. Because hardly a day can go by without #itunesconnect or #testflight screwing up. pic.twitter.com/682GTFEm5g— dhcmrlchtdj (@dhcmrlchtdj) May 7, 2015 Apple has yet to update its system status page for developers to reflect the outage, although the company has historically been rather delayed at doing so. The outage has been confirmed to be affecting developers in the United States, Canada and Europe, and likely elsewhere, preventing developers from seeding pre-release versions of their apps for testing for the

App Store and iTunes Among Apple Services Experiencing Downtime [Fixed]

A number of Apple services are experiencing an extended period of downtime, including the App Store and iTunes Connect. The iOS and Mac App Stores are displaying various error messages to users about being unable to connect or certain items being unavailable, as spotted by The Next Web, and iTunes Connect and TestFlight are also down for developers. The outage is affecting a significant number of users in the United States, Canada, Australia, United Kingdom, India and many other countries worldwide. The downtime appears to have been ongoing for several hours this morning, although Apple has yet to update its System Status page to reflect the downtime for the iOS App Store, Mac App Store, iTunes Connect, TestFlight or any other affected Apple services. @AppStore is the store down atm keep getting this message. Tried restarting already. pic.twitter.com/dM9qgQtgU0— Calumk (@Calumk4) March 11, 2015 Update 6:55 AM PT: Apple has updated its System Status page after the fact to reflect the downtime. Apple lists that iCloud sign in and mail was down for all users between roughly 2:00 AM to 5:45 AM Pacific Time, although it is clear that other services were affected as well. While the App Store and iTunes have returned online in some regions, a number of Apple services still appear to be experiencing intermittent downtime in several countries. Update 7:05 AM PT: Apple has updated its System Status page again to reflect the widespread iTunes Store outage ongoing since 2 AM Pacific Time. Update 10:34 AM PT: In a statement given to CNBC, an Apple spokesperson said the

Apple Retail Stores Experiencing Computer Downtime, Personal Pickup Affected

Customers at Apple Stores around the country are running into problems attempting to pick up ordered merchandise and make purchases, as Apple's retail stores appear to be experiencing a system-wide outage that is preventing the store from making some sales. We have received quite a few tips from readers and additional complaints on Twitter indicate that the issue is widespread and affecting quite a few Apple customers. Part of the outage includes Personal Pickup, which means people have been unable to collect ordered Retina iPad minis in stores. The issue has been ongoing for at nearly two hours now, and according to one customer, an Apple employee claimed that every Apple store in the country was down. At some stores, however, Apple employees are able to make standard sales by hand writing receipts. It is unclear what the issue is, but Apple is likely working to bring its point of sale system back online as soon as possible. Update 12:20 PM: One user who had reported the issue to MacRumors has followed up to say that he has received a call from his Apple retail store notifying him that systems are back up and