Apple's iCloud Backup Service Experiencing Outage

Wednesday June 28, 2017 3:04 PM PDT by Juli Clover
According to Apple's System Status website and multiple reports sent in by MacRumors readers, Apple's iCloud Backup service is unavailable for some users. Apple's site says iCloud backup is down for "less than 1 percent of users," but those affected have been unable to restore from an iCloud backup since yesterday.

Customers impacted by the iCloud outage who attempt to restore an iOS device using a backup are seeing the process hang while in progress, with the restore failing to complete. iCloud backups can still be made from iOS devices, so data is safe, but affected users will not be able to restore from backups until Apple's servers are back up. In some cases, existing iCloud backups are also not showing up on new devices.


Apple employees have been telling customers to wait it out and set up recently purchased iPhones and iPads as new devices rather than restoring from an existing backup.

Apple's iCloud Backup service has been experiencing issues since 8:00 a.m. yesterday morning, and it is not clear when a fix will be implemented. We'll update this post when the problem is resolved.

Tags: iCloud Guide, system status
24 comments


Top Rated Comments

(View all)
Avatar
dwhittington
26 months ago
What are the odds? I was just trying to force my iPad to backup because I haven’t had it plugged in and on wi-fi for a few weeks. That explains why it’s not backing up.

Hopefully my lil iPad didn’t cause the outage.
Rating: 3 Votes
Avatar
JohnH108
26 months ago

What are the odds? I was just trying to force my iPad to backup because I haven’t had it plugged in and on wi-fi for a few weeks. That explains why it’s not backing up.

Hopefully my lil iPad didn’t cause the outage.


I hear it did, Cook is gunning for you now. ;)
Rating: 1 Votes
Avatar
coolfactor
26 months ago

It broke trying to send a years worth of my iMesages to all my devices when I turned sync on. Where did they even come from I have delete after 30 days on. Ha.


Didn't you know that Apple is only pretending to be the "good guy", but is secretly building their own Intelligence Agency headquarters? The fancy landscaping is just a coverup.
Rating: 1 Votes
Avatar
ApfelKuchen
26 months ago
Apple posted the issue was resolved today as of 6:25AM Pacific. They said "Less than 1% of users were affected."

Maybe "less than 1%" is 0.9999%, maybe it's 0.001%. I know, enquiring minds want to know, but only two things really matter, unless your only goal is to rage at Apple for any failing or you've filed a class-action lawsuit - either you were among the "less than 1%," or you weren't.

Apple has been contracting out parts of its server requirements for as long as they've had cloud services. They also run their own server farms. Checking Google's (or Amazon's) server status isn't likely to be helpful.
Rating: 1 Votes
[ Read All Comments ]