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PSA: Apple Maps Has Been Down Several Hours, Directions and Search Not Working [Update: Resolved]

If you are attempting to navigate with Apple Maps right now, you may be unable to do so, as the service appears to be experiencing downtime.


"Directions Not Available," the app says, when attempting to search for or navigate to destinations. "Route information is not available at this moment."

The issue appears to be widespread, with many users reporting that Apple Maps is down across the United States, Canada, and other countries. The outage affects all platforms with Apple Maps, including the iPhone, iPad, Mac, Apple Watch, and CarPlay.

iPhone, iPad, and Mac users can simply use an alternative such as Google Maps or Waze in the meantime, but CarPlay doesn't currently support third-party mapping apps, something that is changing with iOS 12.

Apple has yet to update its system status page to reflect any issues. We'll update this article if that changes or when the issues are resolved.

Update 8:18 AM: Apple has now acknowledged and is "investigating" ongoing issues with Maps Search and Routing & Navigation, according to its system status page. Apple says "all users are affected."

Update 10:13 AM: Directions appear to now be working in Maps, although Apple has yet to update its status page to confirm the issues have been resolved.

Update 10:28 AM: Apple has updated its status page to note the issues have been resolved as of 10:05 AM Pacific Time.



Top Rated Comments

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21 weeks ago
Wow, the 3 people that use it will be inconvenienced.
Rating: 50 Votes
21 weeks ago

Wow, the 3 people that use it will be inconvenienced.

This joke is still being used?

Apple maps is 1,000x better than it used to be. I don't find Google maps to be much better as a whole and actually prefer the look of Apple Maps to Google Maps.
Rating: 42 Votes
21 weeks ago

Wow, the 3 people that use it will be inconvenienced.

I’m one of the few. There may even be 10’s of us. 10’s!
Rating: 32 Votes
21 weeks ago
Experienced this just now. Had to use google maps. Eww
Rating: 16 Votes
21 weeks ago
Ouch, as if Apple Maps needed more bad PR :D
Rating: 12 Votes
21 weeks ago

Wow, the 3 people that use it will be inconvenienced.


I’m one of the few. There may even be 10’s of us. 10’s!


Maybe Apple is doing maintenance, and they figure that no one would notice if service dropped for it.
Rating: 9 Votes
21 weeks ago

Ouch, as if Apple Maps needed more bad PR :D

Yeah, big grin there. Let it go already. Apple Maps got some deserved bad PR when it first came out (it was rushed out because their contract with Google was expiring, and Google wanted more creepy data on the users, but the maps were inexcusably bad at first). In the six years since then, Apple Maps has gotten much better, but people (you, and thousands of others) just won't let that old meme die peacefully (hmm, 2012 was also the the year the cruise ship Costa Concordia sank, and there was a shooting at a movie theater in Aurora, Colorado - do those continue to get brought up every time someone mentions cruise ships or Batman movies?).

I use Apple Maps all the time. If Siri can work out where you want to go (which is most of the time, but once in a while she is an infuriating idiot, and cheerfully decides that it's more likely that you want driving directions to, say, a restaurant or store that's a thousand miles away, rather than a similarly named one across town - still, that's a Siri problem, not a Maps problem)... If Siri can work out where you want to go, then getting the map loaded up is incredibly convenient (one button or "hey Siri"), and Apple's minimalism and artistic yearnings have kept the display easy to parse at a glance while driving, where Google keeps asking themselves, "wouldn't it be even cooler if we could add XYZ to the display?" (and they keep answering "yes"). A number of people have done studies using Apple Maps and Google Maps for lots of trips, and the results I've seen tend towards Apple Maps being a bit more consistent and accurate in arrival times (that is, it gave a later time that actually worked, rather than being overly optimistic).

Folks make a huge deal of getting bad results from Apple Maps. I can't recall the last time it misdirected me, but I do recall the time some months back that Google Maps instructed me to "use any lane of the freeway I was on, to make a U-turn, in order to stay on the freeway I was on". Horrifyingly wrong. Google makes mistakes too. Google also has a habit of not smoothing out the GPS results, so a split second of GPS drift to an adjacent road will result in Google Maps issuing panicky instructions to make sudden left or right turns, which would not only be dangerous but also take you wildly off course. Google Maps is also fond of popping up a modal dialog "helpfully" informing me the place I'm going will close within an hour of my arriving and do I still want to go, or would I rather exit navigation (dammit, I asked for directions because I want to get there as quickly as possible, because they will, indeed, close - why are you delaying me and making me answer questions?).

Apple Maps is not perfect. Google Maps is not perfect. But people keep telling me Apple Maps is "horrible" (based on something they heard, or their experience six years ago, or just because "everybody knows that"), while Google Maps gets a free pass for some reason.
Rating: 9 Votes
21 weeks ago
Not a shock.

I really prefer Apple Maps over Google Maps, now that Google Maps has such a crowded, busy interface.

But here in the S.F. Bay Area, traffic is my number one reason for using a maps app, and Apple’s traffic tracking is significantly inferior to Google’s traffic.

When I open Apple Maps on my iPhone, it can take 10 minutes for traffic to show up at all. The only way to speed it up is to turn off traffic and then turn it back on.

Apple Maps looks prettier to me, but without timely traffic updates, it is useless to me.

All those billions of dollars Apple is sitting on, and spending on god awful TV content. Tim Cook...
Rating: 9 Votes
21 weeks ago

Down. Figures right? Getting ready to leave for home after being away for 5 days. The one feature for Apple CarPlay that’s worth it, maps, and it’s down!

If Apple wasn’t so freaking stupid in not allowing Google Maps or Waze with Carplay I wouldn’t be nearly as annoyed!

They are opening Car Play up to Google Maps and Waze with iOS 12
Rating: 8 Votes
21 weeks ago

That explains why Siri could not take me to a place I needed to go to. I thought it was Siri being stupid.


Don't rule out Siri being stupid.
Rating: 6 Votes

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