Apple Confirms Some Users Currently Unable to Access the App Store, Apple Music, and iTunes [Updated]

We're seeing an increasing number of reports across Reddit and Twitter from iOS 11 users who have been unable to access Apple services such as the App Store, Apple Music, and iTunes since as early as Thursday morning.


Apple's system status page does not yet reflect any issues with any of its services beyond Group FaceTime being temporarily unavailable.

The underlying cause is unclear. We'll update if we learn more.

Updated: Apple's system status page now acknowledges that some users "may be unable to access" or make purchases on the App Store and iTunes, while Apple Music may be "unavailable or slow" for some users.



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24 weeks ago
Mine keeps asking me to update the same app all over again even though I have already updated it (iOS 12)
Rating: 6 Votes
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24 weeks ago

I am having a different issue. I am on iOS 12 and some of my apps (Skype) keep saying I need to update them even though I keep updating them.

Same issue with Skype and Telegram. They tell it is on Apple severs side. It continues more than 24 hours at this moment.

Rating: 5 Votes
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24 weeks ago
To fix group facetime, we needed to disable all software and hardware older than one year. Luckily, the new iPhone is our best one yet and is available for purchase online or at your nearest Apple community engagement center (previously "store").
Rating: 4 Votes
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24 weeks ago

Mine keeps asking me to update the same app all over again even though I have already updated it (iOS 12)

Oh good, it’s not just me then!
Rating: 4 Votes
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24 weeks ago
lol upgrade you slackers.
Rating: 4 Votes
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24 weeks ago
I am having a different issue. I am on iOS 12 and some of my apps (Skype) keep saying I need to update them even though I keep updating them.
Rating: 3 Votes
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24 weeks ago

Why would you want iOS11 anyways?

It’s faster. Upgraded one phone by mistake, and it’s noticeably slower on iOS 12.

App Store working just fine on iOS 11.
Rating: 3 Votes
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24 weeks ago

I work in IT, and you'd be surprised at a) how much a restart fixes and b) how many people don't think of that.


Rating: 2 Votes
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24 weeks ago
Why would you want iOS11 anyways?
Rating: 2 Votes
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24 weeks ago

Mine keeps asking me to update the same app all over again even though I have already updated it (iOS 12)

Same.

I chatted with a support rep about it and was told there are no known issues on their end. Erase and restore was their only suggestion. :rolleyes:

I told her “no, thanks. I’ll just wait for you guys to sort it out.”
Rating: 2 Votes
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