AppleCare

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AppleCare and AppleCare+ are Apple's warranty plans for Macs and iOS devices, respectively. All of Apple's products come with a one-year warranty and 90 days of telephone support, but AppleCare and AppleCare+ extend warranty coverage and telephone support to three years for Macs and two years for iOS devices.

AppleCare for Macs covers any manufacturing issues that arise, including faulty batteries and accessories like power adapters. AppleCare+ for iOS devices covers manufacturing issues and accessories, but it also covers two incidents of accidental damage, each subject to a $49 service fee for repair or replacement.

'AppleCare' Guides

When Can AppleCare Replace a MacBook's Battery?

MacRumors forum member MBP* posted this question about his 2014 MacBook Pro's battery under Mac Basics and Help:"I have a 2014 13" Retina MacBook Pro which I used extensively on a daily basis. I purchased AppleCare for the sole reason of protection against battery depletion over the coming years. It's hard for me to tell whether my battery has lost capacity, but I'm sure it has against the original figures when I first got the machine. My question is, when will AppleCare be willing to replace the battery due to loss of capacity? Is there a percentage? How can I test it?"The MacBook Pro's battery has almost certainly lost some battery capacity if it has been charged and depleted regularly over the past two years. A quick way to check is by clicking on the Apple logo in the top-left menu bar and choosing About This Mac. Click on System Report… and select Power from the left-hand

'AppleCare' Articles

AppleCare+ Can Now be Purchased Up to One Year After Buying an iPhone

A customer that purchases a new iPhone now has up to one year to purchase AppleCare+ for the device, compared to 60 days previously, according to multiple people familiar with the matter. Apple has yet to update the fine print on its website, but MacRumors confirmed the extension with a senior AppleCare advisor. The change means that AppleCare+ can now be added to an iPhone as long as the device remains within its standard one-year limited warranty period. This brings AppleCare+ for iPhone in line with AppleCare for Mac and Apple TV, which can also be purchased up to one year after those devices are purchased. The senior advisor said the extension only applies to the iPhone, and it is retroactive, meaning iPhones sold within the past year qualify for AppleCare+ now. Multiple sources insist that the one-year AppleCare+ purchase window applies to the iPad, iPod touch, and Apple Watch as well, but we cannot confirm this info yet. Apple's eligibility tool does appear to reflect the change for iPhones in the United States, but not in the United Kingdom, Canada, Hong Kong, or elsewhere, so it is possible the longer purchase window will be U.S. only. "Eligible for AppleCare+" did not appear for an iPad or Apple Watch in any country based on our check. iPhone 7 Plus purchased on September 21, 2016 eligible for AppleCare+ AppleCare+ costs $129 for iPhone 6s and newer and $99 for iPhone SE. The plan extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject

Expercom Offering MacBook Pro With Touch Bar For Up to $225 Off With AppleCare

Apple premium reseller Expercom is offering some notable discounts on new MacBook Pro with Touch Bar models, including up to $53 off 13-inch models and up to $167 off 15-inch models depending upon the configuration selected. The discounts are even steeper when an AppleCare Protection Plan is added. 15-inch models with AppleCare are up to $225 off, while 13-inch models with AppleCare are up to $117 off, depending upon the configuration selected. A limited number of MacBook Pro with Touch Bar models remain in stock, with the majority estimated to ship in 2-4 weeks. Prices are valid until November 26. For reference, here is Expercom's sales tax policy. 13-inch MacBook Pro with Touch Bar - Build to order options for between $1,766.63 and $2,846.88 (up to $53.12 off) - Build to order options with AppleCare for between $1,950.37 and $3,030.62 (up to $117.38 off) 15-inch MacBook Pro with Touch Bar - 2.6GHz Core i7 with 256GB SSD/16GB RAM/Radeon Pro 450 in Space Gray for $2,305.17 ($93.83 off, regular $2,399) - 2.6GHz Core i7 with 256GB SSD/16GB RAM/Radeon Pro 450 in Silver for $2,305.17 ($93.83 off, regular $2,399) - 2.7GHz Core i7 with 512GB SSD/16GB RAM/Radeon Pro 455 in Space Gray for $2,689.55 ($109.45 off, regular $2,799) - 2.7GHz Core i7 with 512GB SSD/16GB RAM/Radeon Pro 455 in Silver for $2,689.55 ($109.45 off, regular $2,799) - 2.9GHz Core i7 with 1TB SSD/16GB RAM/Radeon 460 in Space Gray for $3,362.20 ($135.80 off, regular $3,498) - 2.9GHz Core i7 with 2TB SSD/16GB RAM/Radeon 460 in Space Gray for $4,130.94 ($167.06 off, regular $4,298) - Build to

Apple Adds New $29 Screen Repair Option to AppleCare+ for iPhone, Increases Service Fee to $99

Apple today quietly updated its AppleCare+ repair program for the iPhone, introducing a new $29 screen replacement option and raising the incidental repair fee to $99 for all iPhones. With AppleCare+, iPhone users receive no-questions-asked coverage for two incidents of accidental damage, subject to a service fee. Previously, iPhone 6s and 6s Plus users had to pay a $99 fee for each replacement, while iPhone SE and iPhone 6 and earlier replacements were priced at $79. Apple is now charging a $99 service fee across the board for repairs regardless of device, but at the same time, there's a new option that will save many iPhone users money -- screen repairs for a service fee of just $29. Repairs for iPhones that need to be replaced or repaired due to a damaged screen will now be more affordable, while more significant repairs for the latest devices will continue to cost $99. Those with an iPhone SE or an iPhone 6 and older will now need to pay $99 instead of $79 for major repairs, but will also save money with the cheaper screen repair option. AppleCare+ is priced at $129 for the iPhone 7 and 7 Plus and extends iPhone coverage for two years. AppleCare+ for the iPad is unchanged.

Dutch Court Orders Apple to Replace Customer's Broken iPhone With New, Not Refurbished, Model

A judge in Amsterdam has ruled in favor of a Dutch woman [Google Translate] who sued Apple for refusing to replace her broken iPhone 6 Plus with a new model, and instead offering her a refurbished model as per its standard policy. The court nullified the purchase agreement and ordered Apple to refund the woman the full €799 that she paid for the iPhone, which was purchased in December 2014 and stopped functioning nine months later in August 2015. Apple being ordered to refund the purchase price plus interest and pay all of the woman's legal fees was specific to this case, but it is the precedent that could be set in the Netherlands and possibly elsewhere that is more important. Apple's standard one-year limited warranty and extended AppleCare+ policies for iPhone in both the Netherlands and the U.S., and most other countries, explicitly state that repairs or exchanges may involve devices or parts that are either new or "equivalent to new in performance and reliability," otherwise known as refurbished. It is common practice for Apple to replace defective iPhones with a refurbished model consisting of both new and recycled parts, and only rarely does the company provide a brand new replacement on a case-by-case situation. The court's decision in Amsterdam, however, could force Apple to change its policies. The court filing in the Netherlands does not indicate if Apple plans to appeal the decision, but it would not be unprecedented for the company to exhaust all avenues in an effort to overturn the ruling. Apple has not publicly commented on the matter. In

Apple Drops Free AppleCare, Lowers Discount on Macs for U.K. Students

Along with expanding its free Beats promotion to Europe, Apple has quietly changed its education incentives for students in the United Kingdom. As of this week, Apple's online higher education store in the U.K. now offers up to 10 percent off Macs and other qualifying purchases, whereas the discount was previously up to 15 percent off. The base model 13-inch MacBook Pro now costs £898.80 for students and £999 otherwise, amounting to roughly 10 percent off. Apple also no longer includes three years of complimentary AppleCare with Macs, with one year of phone support, and instead offers students 50 percent off the protection plan. AppleCare for the MacBook, MacBook Air, and 13-inch MacBook Pro, for example, is now £99.63 for students and £199 otherwise. The changes mean that a student purchasing a new 13-inch MacBook Pro with AppleCare, for example, will now be required to pay £150 or more extra. The free Beats Solo2 Wireless On-Ear Headphones included with a qualifying Mac purchase retail for £269.95, so the difference amounts to around £100 to £120. Apple's higher education store in the U.K. is now closer in line with the U.S., Canada, and elsewhere, where Apple has offered students up to 10 percent off with no AppleCare included for several years. It remains unclear if the changes are permanent, or only for the duration of the free Beats promotion in Europe. Update: To clarify, Apple only offered three years of complimentary AppleCare for Mac purchases made through its online higher education store in the U.K. Physical retail stores only offered AppleCare

iPhone Upgraders: Apple Offers Partial Refunds for AppleCare+

As carriers move away from two-year contracts, and towards financing programs that break down the full price of an iPhone into equal monthly payments, it is worth a reminder that Apple offers partial refunds for unused AppleCare+ coverage, minus the value of any service already provided. Since many carrier financing programs enable customers to upgrade to a new iPhone after a minimum of 12 months, whereas the AppleCare+ coverage period is 24 months, some customers will inevitably have at least half of their warranty period remaining, for which they are entitled a pro-rated refund. Macworld recently noted that Apple has a longstanding support document on its website that outlines how to request a refund for an AppleCare plan. The process involves phoning Apple and providing them with your AppleCare agreement number and covered device serial number, and an original sales receipt is often required. The refund policy may vary depending on the country, but in the U.S., Apple stipulates that customers who cancel their AppleCare+ plan more than 30 days after the date of purchase will receive a pro-rated refund of the original purchase price, minus a cancellation fee of $25 or 10% of the pro-rated amount, whichever is less. Here is the exact verbiage from the AppleCare+ terms and conditions:ii) If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan’s date of purchase, less (a) a cancellation fee

Apple Increases AppleCare+ Prices and Service Fees for iPhone 6s and 6s Plus

While Apple didn't discuss AppleCare+ pricing as it unveiled the new iPhone 6s and 6 Plus today at its "Hey Siri" event, the Cupertino company did unveil new pricing for the service on its website. AppleCare+ for both devices is $129.99 while its service fee is $99.99. This is an increase from the pricing for iPhone 6 and earlier models, which are priced at $99.99 for AppleCare+ and $79.99 for the service fee. It's likely the increased prices are due to the new technology in the new devices, which includes a larger Taptic Engine and the brand new 3D Touch, which Apple is billing as the next generation of Multi-Touch display. Earlier today, Apple also announced the iPhone Upgrade Program, which allows those who sign up to trade-in their current iPhone for a new model after 12 monthly installments are made. The program includes AppleCare+ with each iPhone, which might lure some away from carriers' contract-free pricing toward Apple's alternative. iPhone Upgrade Program pricing starts at $32.41 a month for the 16 GB iPhone 6s and goes up to $44.91 a month for the 128 GB iPhone 6s

Best Buy to Offer AppleCare and AppleCare+ Starting September 13

Best Buy will begin offering AppleCare and AppleCare+ extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible Apple products across its U.S. stores starting September 13, according to an internal training video obtained by MacRumors. The news was first reported by 9to5Mac. AppleCare+ purchased through Best Buy will include accidental damage coverage for the same service fees charged by Apple. Both protection plans will also cover the accessories in the box and most other products on the same transaction, such as an Apple Display or AirPort Express purchased alongside an iMac. Customers that purchase AppleCare or AppleCare+ can receive service at Best Buy or take their product directly to Apple. Best Buy will continue to offer revamped Geek Squad warranty plans for non-Apple products, including Geek Squad Protect & Support, Protect & Support Plus, 24/7 Support and Product Replacement. Apple is expected to announce the next-generation "iPhone 6s" and "iPhone 6s Plus" within the first two weeks of September, with in-store availability usually occurring around one week later, so AppleCare and AppleCare+ should be available at Best Buy in time for the launch of those smartphones.

AppleCare for Mac Now Covers Batteries Retaining Less Than 80% Capacity

Just a few days after updating the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the extended warranty period, Apple has extended the same policy to the AppleCare Protection Plan for the MacBook, MacBook Air and MacBook Pro. Apple previously only replaced defective batteries under the old terms of the AppleCare Protection Plan for Mac, but a support page updated today now outlines that the company will also replace a MacBook's battery at no charge if it retains less than 80% of its original capacity. If the notebook is not covered by AppleCare, replacing the battery requires paying an out-of-warranty service charge ranging between $129 and $199. The new battery terms of the AppleCare Protection Plan for Mac:"Your Apple One Year Limited Warranty or AppleCare Protection Plan includes replacement coverage for a defective battery. If you purchased an AppleCare Protection Plan for your Mac notebook with a non-removable battery, Apple will replace the notebook battery at no charge if it retains less than 80 percent of its original capacity. If you do not have coverage, you can have the battery replaced for a fee." The old battery terms of the AppleCare Protection Plan for Mac:"Your one-year warranty includes replacement coverage for a defective battery. You can extend your replacement coverage for a defective battery to three years from the date of your notebook purchase with the AppleCare Protection Plan. However, the AppleCare Protection Plan for notebook

AppleCare+ for iPhone, iPad, iPod and Apple Watch Now Covers Batteries That Retain Less Than 80% of Original Capacity

Apple has updated the terms of its AppleCare+ Protection Plan for iPhone, iPad, iPod and Apple Watch to cover batteries that retain less than 80% of their original capacity within the extended warranty period, whereas it previously covered batteries that retained less than 50% of their original capacity. The change applies to AppleCare+ purchased for iPhone, iPad, iPod and all Apple Watch models on April 10, 2015 or later. Apple will replace defective batteries that do not live up to the 80% specification free of charge as long as the device is within its AppleCare+ coverage period. Otherwise, the iPhone maker charges $79 for out-of-warranty battery service for all Apple Watch batteries that retain less than 80% of their original capacity per Apple's diagnostic testing, plus a $6.95 shipping charge if required. The new battery terms of AppleCare+ for iPhone, iPad, iPod and Apple Watch:"If during the Plan Term, you submit a valid claim by notifying Apple that (i) a defect in materials and workmanship has arisen in the Covered Equipment, or (ii) the capacity of the Covered Equipment’s battery to hold an electrical charge is less than eighty percent (80%) of its original specifications, Apple will either (A) repair the defect at no charge, using new parts or parts that are equivalent to new in performance and reliability, or (B) exchange the Covered Equipment, with a replacement product that is new or equivalent to new in performance and reliability."AppleCare+ for iPhone, iPad and iPod AppleCare+ for iPhone extends the smartphone's warranty coverage to two years

SquareTrade Announces 2-Year Apple Watch Protection Plans

Alternative insurance protection plan service SquareTrade today confirmed support for both the Apple Watch Sport and mid-tier Apple Watch models. The plans sit near the cost of AppleCare+ for the Watch, but cover accidental damage done to the device, unlike the additional charge required in AppleCare+. The SquareTrade Apple Watch plans offer customers options with and without deductibles. So, for example, the Apple Watch Sport plan ranges from $59 to $69 (with deductible) and $129 to $159 (with no deductible). Similarly, the mid-tier Apple Watch models stretch from $79 to $149 (with deductible) and $169 to $239 (without deductible). Both Watch tiers are 2-year plans covering malfunctions as well as accidental damage. The company believes that one of the most likely points of risk for the Watch will be "among others, drops and falls from nightly charging stations." But it assure customers that anything beyond intentional damage, loss, or theft will be covered by the plan. "We don't mean to dampen all the excitement about the Apple Watch, but inevitably the klutz in us will come out. Just like smartphones, the Apple Watch accompanies us everywhere and is susceptible to the wear and tear of daily life," said Jessica Hoffman, vice president of global communications for SquareTrade. The company has even gone so far as to create a "Wrisk" Predictor Lifestyle Quiz that aims to predict which Apple Watch model is most suitable for each customer's lifestyle. The company created the so-called Wrisk Factor to detect and perceive the risks for the wrist-worn device. AppleC

Apple Outlines Types of Apple Watch Damage Eligible for Warranty Service

MacRumors has obtained official Visual Mechanical Inspection information for the Apple Watch that reveals what type of damage is eligible for warranty service, out-of-warranty service or no service at all. These guidelines are adhered to by Apple authorized service providers and are based upon Apple's standard 1-year limited hardware warranty for the Apple Watch. Apple Watch damage that is eligible for warranty service includes user-claimed debris under the display glass or pixel anomaly, a back cover removed with no damage, and any condensation in the heart rate sensor windows. In particular, the document states that a removed back cover is only covered when not accompanied by enclosure damage or evidence of prying. Apple Watch damage that is eligible for out-of-warranty service includes a cracked, missing, removed or damaged Digital Crown cap, extreme abrasion, puncture holes, missing buttons resulting from a drop, any chips or multiple cracks in the display glass, a removed back cover with evidence of enclosure damage or prying, a bent or split band enclosure, a missing or removed band release button, or cracks in the back cover. Apple Watch damage considered nonreturnable and ineligible for warranty service includes a disassembled unit or missing parts, catastrophic damage, counterfeit or third-party parts, and unauthorized modifications such as aftermarket displays and other non-Apple installed parts. Catastrophic damage may still be covered under an AppleCare+ Protection Plan on a case-by-case basis. Apple disclosed earlier this month that it will

Apple Watch Out-of-Warranty Service Fees Range From $229 to $2,800

Apple has disclosed that it will charge an out-of-warranty service fee of $229, $329 and $2,800 for the Sport, Watch and Edition models respectively for repairs not covered by Apple's limited one-year warranty or AppleCare+ extended coverage plans. Out-of-warranty battery service is also available for $79 plus an applicable $6.95 shipping charge if required for all Apple Watch models. The prices listed are based on official service through Apple in the United States, with pricing and terms varying for service through an Apple Authorized Service Provider. Apple will not repair an Apple Watch under certain circumstances, such as if the device is broken into multiple pieces, and did not provide pricing information for other accessories or peripherals. Apple will be providing out-of-warranty service for the Apple Watch in all nine first wave launch countries, including the United States, Australia, Canada, China, France, Germany, Hong Kong, Japan and United Kingdom. Service charges vary based on local currencies, with out-of-warranty fees costing, for example, a higher $299, $419 and $3,599 for the Sport, Watch and Edition models respectively in Canada. Apple will also be offering Express Replacement service for the Apple Watch for customers that purchase an AppleCare+ for Apple Watch plan. When requested, Apple will send you packaging to return an Apple Watch in for repair or service, and ship out a replacement unit approximately two to three business days later. Apple ensures that the replacement will be the same model you originally bought and new or

AppleCare+ for Apple Watch Priced at $49/$69/$1500, Combo Plans With iPhone $100 More

Apple began accepting Apple Watch pre-orders at 12:01 AM Pacific today and disclosed further AppleCare+ pricing details for the wrist-worn device in the process. AppleCare+ for Apple Watch plans cost $49, $59 and $1,500 for the Sport, Watch and Edition models respectively, while accidental damage coverage is subject to an additional service charge of $69 for Sport, $79 for Watch and $1,000 for Edition. Apple is also offering AppleCare+ combo plans that cover both an Apple Watch and iPhone for a combined price of $149 (Apple Watch Sport and iPhone), $169 (Apple Watch and iPhone) and $1,600 (Apple Watch Edition and iPhone). These plans are likely offered for convenience purposes, rather than being a discount, as they cost one dollar more than purchasing AppleCare+ for Apple Watch and iPhone separately. One potential benefit of purchasing an AppleCare+ combo plan for Apple Watch and iPhone is that Apple appears to be covering undamaged iPhones that are up to six months old. Apple's standalone AppleCare+ for iPhone plan requires that customers purchase the warranty plan within 60 days of buying an iPhone. You are still required to add an iPhone to the AppleCare+ combo plan within 60 days of buying the coverage. AppleCare+ extends an Apple Watch's warranty coverage to two years from the date of purchase for the Sport and Watch, and three years for Edition, and provides accidental damage coverage for up to two incidents. Without AppleCare+, purchases of the Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for

AppleCare+ for Apple Watch Pricing: $59 for Sport, $79 for Steel, $999 for Gold

We've known that AppleCare+ will be available for the Apple Watch since Apple's March 9 media event, but pricing for the extended support has thus far remained a mystery. A source has now shared some purported pricing information with MacRumors that may shed some light on the cost, suggesting AppleCare+ for each version of the watch will be priced differently. According to the claimed internal Apple screenshots, AppleCare+ for the entry-level aluminum Apple Watch Sport will be priced at $59, while AppleCare+ for the middle-tier stainless steel Apple Watch with Sport Band will be priced at $79. AppleCare+ for a $15,000 gold Apple Watch Edition will be significantly more expensive at $999. It is unclear from the information we have received whether band choice will affect AppleCare+ pricing, as band prices vary significantly. While we can't verify the legitimacy of these claimed screenshots, other sources at Apple have indicated they are hearing unconfirmed word of similar pricing and 9to5Mac is reporting the same. Without AppleCare+, purchases of the Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for hardware repairs and 90 days of complimentary support. Edition Watch purchases will include a two-year warranty and complimentary support. With the purchase of AppleCare+, the warranty for aluminum Apple Watch Sport and stainless steel Apple Watch models will be extended to two years from the date of purchase, plus accidental damage will be covered. Apple Watch Edition coverage will be extended to three years

Apple Offering AppleCare+ With Accidental Damage Coverage on Apple Watch

Apple Watch Sport and the stainless steel Apple Watch will be covered by a limited one-year warranty for hardware repairs and up to 90 days of complimentary support from Apple, the same coverage offered for the iPhone, iPad and many other products. Meanwhile, the more expensive 18-karat gold Apple Watch Edition will be backed by two years of hardware coverage and complimentary support. AppleCare+ will also be available for all three Apple Watch models, providing extended warranty up to three years from the date of purchase, depending on the edition, and accidental damage coverage. The Apple Watch Sport and stainless steel Apple Watch are covered for up to two years from the original date of purchase under AppleCare+, while the high-end 18-karat gold Apple Watch Edition is covered for up to three years from the original date of purchase. Apple will cover up to two incidents of accidental damage for an unspecified service fee, although the exact charge and the cost of AppleCare+ for Apple Watch overall is not provided. We have reached out to Apple for comment about pricing and will update this post if we hear