AppleCare

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AppleCare and AppleCare+ are Apple's warranty plans for Macs and iOS devices, respectively. All of Apple's products come with a one-year warranty and 90 days of telephone support, but AppleCare and AppleCare+ extend warranty coverage and telephone support to three years for Macs and two years for iOS devices.

AppleCare for Macs covers any manufacturing issues that arise, including faulty batteries and accessories like power adapters. AppleCare+ for iOS devices covers manufacturing issues and accessories, but it also covers two incidents of accidental damage, each subject to a $49 service fee for repair or replacement.

'AppleCare' Guides

When Can AppleCare Replace a MacBook's Battery?

MacRumors forum member MBP* posted this question about his 2014 MacBook Pro's battery under Mac Basics and Help:"I have a 2014 13" Retina MacBook Pro which I used extensively on a daily basis. I purchased AppleCare for the sole reason of protection against battery depletion over the coming years. It's hard for me to tell whether my battery has lost capacity, but I'm sure it has against the original figures when I first got the machine. My question is, when will AppleCare be willing to replace the battery due to loss of capacity? Is there a percentage? How can I test it?"The MacBook Pro's battery has almost certainly lost some battery capacity if it has been charged and depleted regularly over the past two years. A quick way to check is by clicking on the Apple logo in the top-left menu bar and choosing About This Mac. Click on System Report… and select Power from the left-hand

'AppleCare' Articles

Inside the iPhone Repair Ecosystem: Where Do Replacement Parts Come From and Can You Trust Them?

There's a thriving market for unofficial, aftermarket iPhone parts, and in China, there are entire massive factories that are dedicated to producing these components for repair shops unable to get ahold of parts that have been produced by Apple. The entire Apple device repair ecosystem is fascinating, complex, and oftentimes confusing to consumers given the disconnect between Apple, Apple Authorized Service Providers, third-party factories, and independent repair shops, so we thought we'd delve into the complicated world of Apple repairs. The Aftermarket Factories Our exploration of the repair ecosystem was inspired by a video sent to us by a trusted source that MacRumors has worked with in the past, who captured footage inside one of the many facilities in China that are dedicated to creating aftermarket iPhone parts. This is a small scale operation where workers appear to be creating an aftermarket touch screen digitizer for the iPhone, a thin plastic component that attaches to the LCD through a flex cable and allows physical touch on the screen to be transformed into digital input, allowing the iPhone's processor to translate your touch into system commands. In addition to producing touch screen digitizers for the iPhone, given the clean room setup, the facility pictured in the video likely also attaches them to LCDs sourced from other factories to produce a full iPhone display assembly that can then be sold to iPhone repair shops around the world. While this is a small facility, our source tells us that the factory, which employs approximately 10

AppleCare+ Price Reduced to $69 for 9.7-Inch iPad and iPad Mini Models

Apple today reduced the price of AppleCare+ for 9.7-inch iPad and iPad mini models to $69 in the United States, down from $99. AppleCare+ was previously $99 for any iPad, but that price now applies to iPad Pro models only. The lower $69 price for the iPad and iPad mini has been offered by select Best Buy stores for the past several months. AppleCare+ is an optional warranty plan that extends an iPad's or iPad mini's warranty period to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $49 plus applicable taxes in the United States. AppleCare+ for iPad also provides 24/7 priority access to support advisors via online chat or phone for up to two years after the device's original purchase date. Without the plan, iPad owners are covered by Apple's limited one-year warranty and an initial 90 days of complimentary telephone support. Apple charges out-of-warranty repair fees of $299 for the iPad mini 3 and iPad mini 4 and $249 for most 9.7-inch iPad models, including the sixth-generation model introduced at its education event today. By comparison, the upfront cost of AppleCare+ for iPad plus one incidental fee is $118, so the warranty can pay for itself. AppleCare+ pricing for 9.7-inch iPad and iPad mini models has also been reduced in other countries, including Australia, Canada, Singapore, and the United Kingdom. Prices vary based on local currencies. (Thanks, Christian!)

Apple to Charge $279 to Repair or Replace a Damaged HomePod Without AppleCare+

Apple today updated its HomePod support website with out-of-warranty service pricing for the speaker, which is arriving to customers in the United States, United Kingdom, and Australia starting today. HomePod owners who do not purchase AppleCare+ will pay $279 in the United States, £268.44 in the United Kingdom, and $399 in Australia for Apple to repair or replace a HomePod with any damage, unless the issue is the result of a manufacturing defect covered by Apple's limited one-year warranty. HomePod service can be obtained with an appointment at an Apple Store or an Apple Authorized Service Provider. Apple also offers to send customers a box to ship their HomePod to its repair center for an additional fee of $19.95, £13.44, and $29.95 in the United States, United Kingdom, and Australia respectively. HomePod costs $349 in the United States, £319 in the United Kingdom, and $499 in Australia, meaning Apple's replacement fee is 80 percent of the cost of a brand new one, so AppleCare+ could be worthwhile. AppleCare+ extends a HomePod's hardware coverage to two years from its original purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $39 in the United States, £29 in the United Kingdom, and $55 in Australia, plus the upfront cost of the plan. Is it worth it to buy AppleCare+ for HomePod? We've put together a chart to compare the potential costs of replacing a damaged HomePod with and without AppleCare+ in each country: AppleCare+ for HomePod: United States / United Kingdom / Australia Since the

AppleCare+ for Mac Now Available in Australia and New Zealand

AppleCare+ for Mac, previously limited to the United States and Japan, is available to purchase in Australia and New Zealand starting today. AppleCare+ extends a Mac's in-warranty hardware coverage to up to three years from its original purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee of AU$149 or NZ$169 for screen or external enclosure damage, or AU$429 or NZ$499 for any other damage. AppleCare+ for Mac also includes 24/7 priority access to software support by chat or phone. It replaces the AppleCare Protection Plan for Mac, which was essentially the same as AppleCare+, but didn't include accidental damage coverage like Apple has long offered for devices such as the iPhone and iPad. The plan itself also has an upfront cost, which varies based on the type of Mac: Australia Mac mini: $119 iMac and iMac Pro: $199 12-inch MacBook: $299 MacBook Air: $299 Mac Pro: $299 13-inch MacBook Pro: $329 15-inch MacBook Pro: $449New Zealand Mac mini: $149 iMac and iMac Pro: $249 12-inch MacBook: $349 MacBook Air: $349 Mac Pro: $349 13-inch MacBook Pro: $379 15-inch MacBook Pro: $539AppleCare+ for Mac benefits are in addition to any legal rights provided by consumer law in Australia and New Zealand. Apple offers warranty coverage on most Mac parts for up to 24 months after its limited one-year warranty period, under consumer law in each country, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers and obtained by MacRumors last month. AppleCare+ can

AppleCare+ for iMac Pro Costs $169, Same Price as Regular iMacs

Apple today released the iMac Pro, its all-new powerful desktop workstation aimed at professional users with demanding workflows. While the iMac Pro starts at $4,999 for the base model, and costs up to $13,199 for a maxed-out, 18-core configuration, fortunately the price of AppleCare+ for iMac Pro isn't any more expensive than for a regular iMac. AppleCare+ for iMac Pro can be purchased for $169 in the United States, which is the same price Apple charges for its 21.5-inch and 27-inch 4K and 5K iMac models. We've confirmed this is the price shown during checkout. AppleCare+ extends an iMac Pro's warranty coverage to three years from its original purchase date and provides up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for any other type of damage. iMac Pros are also covered by Apple's standard one-year limited warranty and 90 days of complimentary technical support by

Is it Worth Buying AppleCare+ for iPhone X?

After spending at least a thousand dollars on a brand new iPhone X, you may be debating whether it's really worth it to spend an additional few hundred dollars on an AppleCare+ plan to insure your shiny new smartphone. AppleCare+ is an optional, premium warranty plan that extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $29 for screen damage, or $99 for any other damage. AppleCare+ for iPhone X costs $199 upfront, compared to $129 for the iPhone 8 and $149 for the iPhone 8 Plus. As with virtually any form of insurance, AppleCare+ only pays for itself in the event you accidentally damage your device. To determine if AppleCare+ is worthwhile, we first must look at how much it will cost to repair the iPhone X without the coverage. Apple recently confirmed it will charge out-of-warranty rates of $279 for iPhone X screen repairs, and $549 for any other damage to the device, unless it is a manufacturing defect covered by Apple's standard one-year limited warranty. With AppleCare+ for iPhone X, the price of a repair would be the $199 upfront cost of the plan plus a $29 to $99 incidental fee. If you shatter your iPhone X's screen once, for example, you would pay $279 out of warranty. With the upfront cost of AppleCare+ coupled with the screen repair incidental fee, you would pay $228, so purchasing the plan can save you money in the long run if an accident happens. If you shatter your iPhone X's back glass, having

Is it Worth Buying AppleCare+ for iPhone 8 and iPhone 8 Plus?

After spending hundreds of dollars on a brand new iPhone 8 or iPhone 8 Plus, you may be debating whether it's really worth it to put additional money towards an AppleCare+ plan for your shiny new device. There is no one-size-fits-all answer, but the short version is that AppleCare+ for iPhone is generally worth the investment. The long answer depends on many factors, such as the type of damage and how careful you are. What is AppleCare+? AppleCare+ is an optional warranty plan that extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $29 for screen damage, or $99 for any other damage. AppleCare+ for iPhone also provides 24/7 priority access to AppleCare advisors via online chat or phone for up to two years after the device's original purchase date. Without the plan, iPhone owners are covered by a limited one-year warranty and an initial 90 days of complimentary telephone support. How Much Does AppleCare+ Cost? AppleCare+ is $129 for iPhone 8 and $149 for iPhone 8 Plus in the United States. • Scenario A — Your Screen Cracks Apple charges $149 for an iPhone 8 screen repair and $169 for an iPhone 8 Plus screen repair in the United States. There's also a $6.95 shipping fee if you need to send the iPhone to an Apple repair facility. AppleCare+ combined with a screen repair incidental fee costs $158 for iPhone 8 or $178 for iPhone 8 Plus. AppleCare+ is $2.05 to $9 more expensive if you crack your screen. •

AppleCare+ Priced at $199 for iPhone X, $149 for iPhone 8 Plus

Apple today introduced its new flagship device, the iPhone X, equipped with an edge-to-edge OLED display, a new facial recognition system, an A11 Bionic chip, and dozens of other improvements. All of those high-end components don't come cheap, with pricing on the device starting at $999 for the 64GB version. As it turns out, AppleCare+ for the iPhone X will also be more expensive, at $199. That's a $70 premium over AppleCare+ for the 8, which is priced at $129, the same price as AppleCare+ for the iPhone 7. AppleCare+ for the iPhone 8 Plus will cost $149, with Apple raising the AppleCare+ pricing for all of its Plus models by $20. Prior to today, AppleCare+ for larger-screened devices was $129, but with the new price change, AppleCare+ for iPhone 8 Plus, iPhone 7 Plus, and iPhone 6s Plus costs $149. AppleCare+ for iPhone X will extend warranty coverage of the device to two years from the original date of purchase, and it will cover two incidents of accidental damage. Apple will charge $29 to replace a damaged screen, or $99 for any other damage. These fees, interestingly, have not gone up in price. AppleCare+ will need to be purchased alongside the new iPhone X or within 60 days. Coverage includes the iPhone itself, the battery, and the included earphones and accessories. Out of warranty screen repair costs are not available for the iPhone X as of yet, but for the iPhone 8 Plus, repairs cost $169. For the iPhone 8, repairs cost $149. That's a $20 increase across the board compared to previous repair costs. These new higher repair costs also apply to the

PSA: AppleCare+ for Mac and iPhone Must Be Bought Within 60 Days of Purchase

All of Apple's AppleCare+ plans for Macs, iPads, and iPhones, must be bought alongside a new device or within 60 days of purchase, according to AppleCare+ support staff that MacRumors spoke to this morning. Following its Worldwide Developers Conference in June that saw the debut of new iMacs, MacBooks, and MacBook Pro models, Apple introduced an updated AppleCare+ for Mac warranty plan that provides standard AppleCare coverage along with accidental damage coverage. Apple's AppleCare+ for Mac plan was introduced on June 5 The original AppleCare plans for the Mac could be purchased while the Mac was still under its standard warranty, so customers had a year to buy it, but with the new AppleCare+ plan for Mac, a purchase must be made within 60 days. Apple in March changed its AppleCare+ policy for the iPhone and iPad and temporarily allowed customers to purchase the plan for up to one year after the device's purchase, while it too was still under standard warranty, but that policy appears to have been reverted back to 60 days. In March of 2017, an iPhone 7 Plus purchased in September was temporarily eligible for AppleCare+. That is no longer the case due to policy reversion AppleCare+ plans for the iPhone and the iPad must once again be purchased within 60 days of a device purchase. Attempting to make an AppleCare+ purchase on an iOS device purchased more than 60 days ago now brings up no AppleCare+ purchase options when logging into the AppleCare+ website. AppleCare+ is no longer available for an iPhone 7 Plus purchased less than a year ago As for the

AppleCare+ Now Available For Mac With Accidental Damage Coverage

Apple today introduced AppleCare+ for Mac, an extended warranty plan that provides accidental damage coverage for a service fee. AppleCare+ for Mac is available in the United States and Japan only. In other countries, the standard AppleCare Protection Plan for Mac without accidental damage coverage remains available. AppleCare+ extends a Mac's warranty coverage to three years from its original purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage. Prices are based in U.S. dollars. AppleCare+ for Mac also includes 24/7 priority access to Apple experts by chat or phone. It replaces the AppleCare Protection Plan for Mac, which was essentially the same as AppleCare+, but didn't include accidental damage coverage like Apple has long offered for devices like the iPhone and iPad. AppleCare+ for Mac is available for the 12-inch MacBook, MacBook Pro, MacBook Air, iMac, Mac Pro, and Mac mini for between $99 and $379. The service fees are additional in the event of accidental damage. Prices are between equal and $30 higher than the old AppleCare Protection Plan, which doesn't cover accidental damage. AppleCare+ can be purchased alongside a new Mac, or customers can buy it online or in store within 60 days of purchasing a

Dutch Court Rules Apple May Not Use 'Remanufactured' iPads for Warranty Replacements

A new ruling by a judge in the Subdistrict Court of Amsterdam has mandated that Apple can not replace a broken iPad unit with a "remanufactured" device, and must supply the plaintiff with an entirely new iPad instead. The case stems from a woman who purchased an iPad Air 2 with AppleCare back in 2015, and subsequently faced problems with the device's Wi-Fi around four months later. Apple then supplied the woman with a remanufactured version of the iPad, which Apple said is a process by which the company reconstitutes damaged products by using "the same production and inspection procedures" as it does for brand new devices. The woman disagreed with Apple's methods of replacing her iPad and took the company to court, with Tweakers [Google Translate] reporting that she "was not satisfied" with the remanufactured device she was given under AppleCare. The Dutch judge has now ruled in agreement with the plaintiff, stating that a remanufactured version of the iPad is not enough. The judge said that the purchase state of the original iPad is what should be looked at when considering replacement devices, meaning an iPad purchased as remanufactured could be replaced with a remanufactured iPad, although it's unclear how -- or if -- purchasing a remanufactured iPad is even possible. But an iPad purchased brand new -- as is the case here -- should be replaced with a new iPad. The Amsterdam court goes into more detail in a briefing posted online recently, translated from Dutch: If a plaintiff had purchased a refurbished or replacement iPad, Apple may replace it with a

T-Mobile's JUMP! Upgrade Program Now Includes AppleCare+

T-Mobile customers who purchase a smartphone or tablet on an Equipment Installment Plan, which divides the device's cost into monthly payments, can enroll in JUMP! for $12 per month and upgrade to a new smartphone or tablet once half the cost of their current device is paid off. T-Mobile covers the remaining payments following trade in. Now, the carrier has added a perk for iPhone and iPad owners that makes JUMP! more competitive with Apple's iPhone Upgrade Program. T-Mobile today announced that JUMP! now includes "AppleCare Services" for no additional charge. These services include typical AppleCare+ perks such as 24/7 priority access to AppleCare technical support via chat or phone and accidental damage coverage, including the same $29 fee for iPhone screen damage.- 24/7 priority access to AppleCare technical support via chat or phone - Low service fees such as $29 for iPhone screen damage - $0 for battery service - Apple-certified repair or replacement at Apple Stores and Apple Authorized Service Providers - Hardware service with genuine Apple parts - Software support for iOS, iCloud, and Apple-branded iOS apps - Hardware repairs and service backed by AppleBy comparison, Apple's iPhone Upgrade Program spreads out the full cost of an iPhone and AppleCare+ into monthly payments over two years with zero percent interest, with the option to upgrade to a new iPhone after as few as 12 payments. A base model iPhone 7 with AppleCare+, for example, costs $32.41 per

AppleCare+ Can Now be Purchased Up to One Year After Buying an iPhone

A customer that purchases a new iPhone now has up to one year to purchase AppleCare+ for the device, compared to 60 days previously, according to multiple people familiar with the matter. Apple has yet to update the fine print on its website, but MacRumors confirmed the extension with a senior AppleCare advisor. The change means that AppleCare+ can now be added to an iPhone as long as the device remains within its standard one-year limited warranty period. This brings AppleCare+ for iPhone in line with AppleCare for Mac and Apple TV, which can also be purchased up to one year after those devices are purchased. The senior advisor said the extension only applies to the iPhone, and it is retroactive, meaning iPhones sold within the past year qualify for AppleCare+ now. Multiple sources insist that the one-year AppleCare+ purchase window applies to the iPad, iPod touch, and Apple Watch as well, but we cannot confirm this info yet. Apple's eligibility tool does appear to reflect the change for iPhones in the United States, but not in the United Kingdom, Canada, Hong Kong, or elsewhere, so it is possible the longer purchase window will be U.S. only. "Eligible for AppleCare+" did not appear for an iPad or Apple Watch in any country based on our check. iPhone 7 Plus purchased on September 21, 2016 eligible for AppleCare+ AppleCare+ costs $129 for iPhone 6s and newer and $99 for iPhone SE. The plan extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject

Expercom Offering MacBook Pro With Touch Bar For Up to $225 Off With AppleCare

Apple premium reseller Expercom is offering some notable discounts on new MacBook Pro with Touch Bar models, including up to $53 off 13-inch models and up to $167 off 15-inch models depending upon the configuration selected. The discounts are even steeper when an AppleCare Protection Plan is added. 15-inch models with AppleCare are up to $225 off, while 13-inch models with AppleCare are up to $117 off, depending upon the configuration selected. A limited number of MacBook Pro with Touch Bar models remain in stock, with the majority estimated to ship in 2-4 weeks. Prices are valid until November 26. For reference, here is Expercom's sales tax policy. 13-inch MacBook Pro with Touch Bar - Build to order options for between $1,766.63 and $2,846.88 (up to $53.12 off) - Build to order options with AppleCare for between $1,950.37 and $3,030.62 (up to $117.38 off) 15-inch MacBook Pro with Touch Bar - 2.6GHz Core i7 with 256GB SSD/16GB RAM/Radeon Pro 450 in Space Gray for $2,305.17 ($93.83 off, regular $2,399) - 2.6GHz Core i7 with 256GB SSD/16GB RAM/Radeon Pro 450 in Silver for $2,305.17 ($93.83 off, regular $2,399) - 2.7GHz Core i7 with 512GB SSD/16GB RAM/Radeon Pro 455 in Space Gray for $2,689.55 ($109.45 off, regular $2,799) - 2.7GHz Core i7 with 512GB SSD/16GB RAM/Radeon Pro 455 in Silver for $2,689.55 ($109.45 off, regular $2,799) - 2.9GHz Core i7 with 1TB SSD/16GB RAM/Radeon 460 in Space Gray for $3,362.20 ($135.80 off, regular $3,498) - 2.9GHz Core i7 with 2TB SSD/16GB RAM/Radeon 460 in Space Gray for $4,130.94 ($167.06 off, regular $4,298) - Build to

Apple Adds New $29 Screen Repair Option to AppleCare+ for iPhone, Increases Service Fee to $99

Apple today quietly updated its AppleCare+ repair program for the iPhone, introducing a new $29 screen replacement option and raising the incidental repair fee to $99 for all iPhones. With AppleCare+, iPhone users receive no-questions-asked coverage for two incidents of accidental damage, subject to a service fee. Previously, iPhone 6s and 6s Plus users had to pay a $99 fee for each replacement, while iPhone SE and iPhone 6 and earlier replacements were priced at $79. Apple is now charging a $99 service fee across the board for repairs regardless of device, but at the same time, there's a new option that will save many iPhone users money -- screen repairs for a service fee of just $29. Repairs for iPhones that need to be replaced or repaired due to a damaged screen will now be more affordable, while more significant repairs for the latest devices will continue to cost $99. Those with an iPhone SE or an iPhone 6 and older will now need to pay $99 instead of $79 for major repairs, but will also save money with the cheaper screen repair option. AppleCare+ is priced at $129 for the iPhone 7 and 7 Plus and extends iPhone coverage for two years. AppleCare+ for the iPad is unchanged.

Dutch Court Orders Apple to Replace Customer's Broken iPhone With New, Not Refurbished, Model

A judge in Amsterdam has ruled in favor of a Dutch woman [Google Translate] who sued Apple for refusing to replace her broken iPhone 6 Plus with a new model, and instead offering her a refurbished model as per its standard policy. The court nullified the purchase agreement and ordered Apple to refund the woman the full €799 that she paid for the iPhone, which was purchased in December 2014 and stopped functioning nine months later in August 2015. Apple being ordered to refund the purchase price plus interest and pay all of the woman's legal fees was specific to this case, but it is the precedent that could be set in the Netherlands and possibly elsewhere that is more important. Apple's standard one-year limited warranty and extended AppleCare+ policies for iPhone in both the Netherlands and the U.S., and most other countries, explicitly state that repairs or exchanges may involve devices or parts that are either new or "equivalent to new in performance and reliability," otherwise known as refurbished. It is common practice for Apple to replace defective iPhones with a refurbished model consisting of both new and recycled parts, and only rarely does the company provide a brand new replacement on a case-by-case situation. The court's decision in Amsterdam, however, could force Apple to change its policies. The court filing in the Netherlands does not indicate if Apple plans to appeal the decision, but it would not be unprecedented for the company to exhaust all avenues in an effort to overturn the ruling. Apple has not publicly commented on the matter. In

Apple Drops Free AppleCare, Lowers Discount on Macs for U.K. Students

Along with expanding its free Beats promotion to Europe, Apple has quietly changed its education incentives for students in the United Kingdom. As of this week, Apple's online higher education store in the U.K. now offers up to 10 percent off Macs and other qualifying purchases, whereas the discount was previously up to 15 percent off. The base model 13-inch MacBook Pro now costs £898.80 for students and £999 otherwise, amounting to roughly 10 percent off. Apple also no longer includes three years of complimentary AppleCare with Macs, with one year of phone support, and instead offers students 50 percent off the protection plan. AppleCare for the MacBook, MacBook Air, and 13-inch MacBook Pro, for example, is now £99.63 for students and £199 otherwise. The changes mean that a student purchasing a new 13-inch MacBook Pro with AppleCare, for example, will now be required to pay £150 or more extra. The free Beats Solo2 Wireless On-Ear Headphones included with a qualifying Mac purchase retail for £269.95, so the difference amounts to around £100 to £120. Apple's higher education store in the U.K. is now closer in line with the U.S., Canada, and elsewhere, where Apple has offered students up to 10 percent off with no AppleCare included for several years. It remains unclear if the changes are permanent, or only for the duration of the free Beats promotion in Europe. Update: To clarify, Apple only offered three years of complimentary AppleCare for Mac purchases made through its online higher education store in the U.K. Physical retail stores only offered AppleCare

iPhone Upgraders: Apple Offers Partial Refunds for AppleCare+

As carriers move away from two-year contracts, and towards financing programs that break down the full price of an iPhone into equal monthly payments, it is worth a reminder that Apple offers partial refunds for unused AppleCare+ coverage, minus the value of any service already provided. Since many carrier financing programs enable customers to upgrade to a new iPhone after a minimum of 12 months, whereas the AppleCare+ coverage period is 24 months, some customers will inevitably have at least half of their warranty period remaining, for which they are entitled a pro-rated refund. Macworld recently noted that Apple has a longstanding support document on its website that outlines how to request a refund for an AppleCare plan. The process involves phoning Apple and providing them with your AppleCare agreement number and covered device serial number, and an original sales receipt is often required. The refund policy may vary depending on the country, but in the U.S., Apple stipulates that customers who cancel their AppleCare+ plan more than 30 days after the date of purchase will receive a pro-rated refund of the original purchase price, minus a cancellation fee of $25 or 10% of the pro-rated amount, whichever is less. Here is the exact verbiage from the AppleCare+ terms and conditions:ii) If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan’s date of purchase, less (a) a cancellation fee

Apple Increases AppleCare+ Prices and Service Fees for iPhone 6s and 6s Plus

While Apple didn't discuss AppleCare+ pricing as it unveiled the new iPhone 6s and 6 Plus today at its "Hey Siri" event, the Cupertino company did unveil new pricing for the service on its website. AppleCare+ for both devices is $129.99 while its service fee is $99.99. This is an increase from the pricing for iPhone 6 and earlier models, which are priced at $99.99 for AppleCare+ and $79.99 for the service fee. It's likely the increased prices are due to the new technology in the new devices, which includes a larger Taptic Engine and the brand new 3D Touch, which Apple is billing as the next generation of Multi-Touch display. Earlier today, Apple also announced the iPhone Upgrade Program, which allows those who sign up to trade-in their current iPhone for a new model after 12 monthly installments are made. The program includes AppleCare+ with each iPhone, which might lure some away from carriers' contract-free pricing toward Apple's alternative. iPhone Upgrade Program pricing starts at $32.41 a month for the 16 GB iPhone 6s and goes up to $44.91 a month for the 128 GB iPhone 6s

Best Buy to Offer AppleCare and AppleCare+ Starting September 13

Best Buy will begin offering AppleCare and AppleCare+ extended warranty plans for the iPhone, iPad, Mac, Apple Watch and other eligible Apple products across its U.S. stores starting September 13, according to an internal training video obtained by MacRumors. The news was first reported by 9to5Mac. AppleCare+ purchased through Best Buy will include accidental damage coverage for the same service fees charged by Apple. Both protection plans will also cover the accessories in the box and most other products on the same transaction, such as an Apple Display or AirPort Express purchased alongside an iMac. Customers that purchase AppleCare or AppleCare+ can receive service at Best Buy or take their product directly to Apple. Best Buy will continue to offer revamped Geek Squad warranty plans for non-Apple products, including Geek Squad Protect & Support, Protect & Support Plus, 24/7 Support and Product Replacement. Apple is expected to announce the next-generation "iPhone 6s" and "iPhone 6s Plus" within the first two weeks of September, with in-store availability usually occurring around one week later, so AppleCare and AppleCare+ should be available at Best Buy in time for the launch of those smartphones.