MacRumors

A source connected to Apple's AppleCare customer service call centers has reportedly indicated to AppleInsider that the company is expecting a large influx of iOS-related support calls beginning Monday, October 10th, potentially signaling a release of iOS 5 to current users on that date.

For instance, one person familiar with the matter said his local AppleCare call center has been told to expect an eightfold increase in customer calls on that day, and that staff are being advised ahead of time for the increased traffic.

The person could not say with any certainty what will be released on that Monday, but noted that the increase in call volume is related to iOS. This led them to speculate that Apple could release iOS 5 and iCloud on Oct. 10.

Apple has in the past released iOS major updates a few days ahead of the new hardware running the operating system, spreading out demand for support services.

- 2008: iPhone OS 2.0 and iPhone 3G both released on July 11th
- 2009: iPhone OS 3.0 released on June 17th, iPhone 3GS released on June 19th
- 2010: iOS 4.0 released on June 21st, iPhone 4 released on June 24th

A planned October 10th debut of iOS 5 for existing hardware lines up nicely with current rumors of Apple shooting for October 5th for final carrier certification of the new operating system and a "mid-October" release of the new hardware, perhaps at the end of that week.

AppleInsider reports that it has heard from a customer who emailed Apple CEO Tim Cook expressing dismay over the discontinuation of several MobileMe features as the service is transitioned to iCloud. Surprisingly, the customer reports that he received a personal phone call from Cook's office noting that the company is indeed "open" to bringing some of the features back if customer demand supports their return.

"Specifically, I bemoaned the loss of sync services (syncing application preferences, keychain, etc.) and the loss of iDisk," the reader said of his initial email to Cook . "I was pleasantly surprised to get a call from his office just now.

According to Cook's people, while there are no plans to add those particular services to iCloud at this time, "Apple is open to it if there's enough feedback on the subject."

It is unclear exactly what aspect of the customer's email triggered a personal phone call from Apple's staff, as phone responses have typically been limited to resolving technical issues where discussions over the phone could expedite the resolution of the problems. Apple executives have on occasion personally responded to customer emails, with Steve Jobs being the highest-profile responder from the company over the past few years. Tim Cook has carried on that tradition since becoming CEO late last month, with other executives also taking part in responding to emails delegated by Cook.

Developments continue to arise on regular basis in the patent disputes between Apple and a number of Android handset manufacturers, with individual lawsuits seeing regular status updates and new suits being filed in countries around the world. Here is an update on a few of today's developments:

- Apple requests stay of Motorola lawsuits: FOSS Patents reports that Apple has requested a stay of a pair of lawsuits involving Motorola Mobility, claiming that the pending acquisition of Motorola by Google has resulted in Motorola losing its standing to sue. Apple requests that the suits be stayed until the acquisition is resolved, noting that the merger agreement prohibits Motorola from pursuing its patent rights without Google's consent and that Google itself currently has no rights to the patents in question.

- Samsung sues over iPad and iPhone in France: AFP reports that Samsung has taken its legal battle with Apple to France, where it has filed suit alleging infringement of three patents by the iPad and iPhone.

A source familiar with the complaint said it concerns three Samsung patents concerning UMTS, which is one type of so-called third generation mobile phone technology.

The complaint targets Apple's iPhone 3G and 3GS and iPhone4 smartphone models, and first and second-generation iPads that are mobile phone capable, added the source.

- Samsung appeals in Germany: Unsurprisingly, The Wall Street Journal reports that Samsung has officially appealed the injunction barring it from selling or promoting the Galaxy Tab 10.1 tablet in Germany. The company has yet to offer a basis for its appeal, and is presumably working diligently toward preparing its full filings for the court.

BGR reports that it has received information from a "trusted source" outlining Apple's plans for finishing up work on iOS 5 and delivering it to the public. According to the report, Apple is planning to release the eighth beta version of iOS 5 to developers this Friday, September 16th. A golden master version is planned to follow about a week later "on or around" September 23rd.

After beta 8, Apple will introduce a Gold Master build on or around September 23rd as has been rumored. We believe that build is what will be loaded onto the already-assembled iPhone 5 hardware currently waiting for final software in China.

Apple's iPhone carrier partners are said to then be scheduled to give final approval to iOS 5 by October 5th should no issues be found with the release. If any issues are found, Apple will likely have to quickly develop a minor software update to be released as a patch alongside the official iOS 5 and iPhone 5 release.

As we reported yesterday, Apple has been claimed to be preparing to send iOS 5 out to iPhone assemblers sometime between September 23rd and 30th, giving them time to load the operating system onto new iPhones for delivery in early-to-mid October.

As noted by Mac4Ever [Google translation], France Telecom CEO Stéphane Richard has reportedly claimed that the iPhone 5 appears set to debut on October 15th. It is unclear whether he has specific information on the release date or if he is simply basing his claim on circulating rumors of a mid-October launch, but as the top executive of a major iPhone partner Richard would be more likely to have accurate information than most.

If I believe what we heard, the iPhone 5 will be released on October 15.

Richard has a history of speaking rather openly about issues related to the carrier's business, including discussing Apple's desire to reduce the size of or eliminate SIM cards in its GSM-compatible devices, moving to a built-in "e-SIM". That idea has been opposed by carriers, and Apple has reportedly backed away from its e-SIM plans for at least the time being.

October 15th falls on a Saturday, which would be an unusual launch date for Apple, which prefers to launch its new iPhone models on Thursdays or Fridays. Consequently, some have suggested Friday, October 14th as the most likely date for a debut, although others have claimed that Apple could roll out the new hardware a week earlier on the 7th.

Just yesterday, we noted that Apple was planning two retail store openings for this week, with the Stratford City store in London opening today and the Jungfernstieg store in Hamburg, Germany following suit on Saturday. Apple has now announced two additional store openings for this Saturday, continuing its third quarter retail push to bring dozens of new stores online ahead of the holiday shopping period.

- Cielo Vista Mall (El Paso, Texas): Apple's first Texas store west of San Antonio, the Cielo Vista Mall location will fill a significant hole in Apple's retail store coverage. The nearest existing store is over 250 miles north in Albuquerque, New Mexico. The nearest store to the west lies over 300 miles away in Tucson, Arizona, while the San Antonio stores are over 500 miles to the east.

- Via Rizzoli (Bologna, Italy): Apple's eighth Italian store is the company's first in Bologna and is located about 60 miles from the Florence store that opened just over a month ago. The standalone store is the company's first in Italy to not be located inside a shopping mall.

AppleInsider reports that Apple is preparing to release an updated version of its compact AirPort Express wireless base station. Hints of the imminent refresh come from shortages of the existing model being observed at several third-party retailers, but the most concrete evidence comes from a source reporting that Apple is finishing work on its AirPort Utility 5.6 software which makes reference to the new model.

Although Apple's online store still reflects availability of "AirPort Express Base Station with 802.11n and AirTunes," authorized resellers like DataVision report that the same model (MB321LL/A) is discontinued, while Amazon estimates it will have new stock sometime in the next "2 to 5 weeks."

Additionally, a person familiar with the matter says Apple is wrapping up the release of AirPort Utility 5.6, makes reference to a second-generation 802.11n AirPort Express in its developer notes:

"Adds support for the AirPort Express 802.11n (2nd Generation) base station"

Similar references to updated Time Capsule and AirPort Extreme models were discovered in the public release of AirPort Utility 5.5.3 back in June, with the new models debuting a week later.

That update brought increased storage capacities for Time Capsule models, as well as improved range and performance. It is unclear exactly what changes Apple has in store for the AirPort Express, but similar wireless performance improvements may be the focus of the update.

Apple today released MacBook Air EFI Firmware Update 2.1, a 3.99 MB update addressing a pair of issues on the company's latest MacBook Air models. The fixes include enhanced stability for Lion Recovery over the Internet and improvements for Thunderbolt-related issues including compatibility with Apple's forthcoming Apple Thunderbolt Display.

This update includes fixes that enhance the stability of Lion Recovery from an Internet connection, and resolve issues with Apple Thunderbolt Display compatibility and Thunderbolt Target Disk Mode performance on MacBook Air (mid 2011) models.

For more information about Lion Recovery, please visit http://www.apple.com/macosx/recovery/.

The MacBook Air EFI Update will update the EFI firmware on your notebook computer. Your computer's power cord must be connected and plugged into a working power source. When your MacBookAir restarts, a gray screen will appear with a status bar to indicate the progress of the update. It will take several minutes for the update to complete. Do not disturb or shut off the power on your MacBookAir during this update.

We noted last week that the new Apple Thunderbolt Display was beginning to ship to stores in anticipation of a launch in the near future, and today's release to ensure compatibility with the new MacBook Air offers further evidence that a launch for the display is near.

Apple announced the display back in July with a shipping date of "within 60 days", a timeframe that is rapidly approaching. Apple's order page for the $999 display is showing a 2-3 week estimate for new orders, but earlier pre-orders will likely ship sooner than that. We have yet to hear, however, of any pre-orders being prepared for shipment.

Business Insider reports on new sales data from market research firm NPD, as shared by Piper Jaffray analyst Gene Munster. According to NPD, Apple's U.S. Mac sales are up 22% year-over-year for the the first two months of the third calendar quarter of 2011, setting the company up to set a new record for quarterly Mac sales. The strong performance has unsurprisingly been driven by new MacBook Air and Mac mini models released on July 20th.

Wall Street analysts have been predicting Mac growth of 16% for the full quarter, and while Mac sales may slow slightly in September as Apple's product lines begin to age a bit and the back to school period winds down, the company is reportedly still on track to ship approximately 4.5 million Macs this quarter. Apple's current quarterly record for Mac sales was set in the holiday quarter last year with 4.13 million Macs sold.

NPD has also reported iPod sales down 16% year-over-year for the first two months of the quarter, which actually puts Apple at a slightly better pace than analysts had been expecting. Despite continued strong sales of the iPod touch, Apple's overall iPod sales have been declining for the past year or two as customers have turned more toward smartphones such as the iPhone as single-device options for their phone, music, and other portable media needs.

Late last week, NBC announced that it had enhanced its iPad application to offer viewers access to full-length episodes, providing a significantly improved set of offerings for users.

"We are thrilled to offer our fans full episodes via our NBC.com app. Now the app truly reflects the deep fan experience that we have created online at NBC.com," said [NBCUniversal Digital Entertainment President Vivi] Zigler. "And our fans are going to love the latest update to the NBC Live app which now offers them more content, better access and a unique social television experience."

In addition to full episodes, the NBC app for iPad, which launched in June 2011, gives fans access to content from their favorite shows and features such as thousands of video clips and highlights, exclusive photo galleries, recaps, games and news, making it all customizable from the myNBC dashboard.

NBC is not the only network to roll out new support for full-length episodes, as Turner Broadcasting has also released new TNT for iPad and TBS for iPad applications offering access to full episodes from those channels for users who are eligible through their cable company subscriptions. The company also updated its iPhone applications for TNT and TBS with the same functionality.

Apple is continuing to press forward with new retail store openings this week, working toward making good on plans to open over 30 new stores during the third quarter of this year.

One unusual store opening will take place tomorrow as the Stratford City store opens up in the new Westfield Stratford City shopping center in the northeastern portion of London. The rare mid-week opening for Apple coincides with the grand opening day for the mall itself, a nearly 2 million square foot facility that will be the largest urban shopping center in Europe and serve as a key component of London's plans for hosting next year's Summer Olympics.

Apple will also be opening its new Jungfernstieg store in Hamburg, Germany this Saturday. The store will be Apple's seventh German store and second in the city, joining the existing Alstertal store a few miles away.

Finally, M.I.C gadget reports that Apple is getting close to an opening for its massive new Nanjing Road store in Shanghai, adding the company's "curtain opening" promotional signage that frequently appears at flagship store locations as the final touches are put on the new stores. The new Nanjing East location will span five levels, with the first floor devoted to product demos and sales and the second floor dedicated to Genius Bar and customer training activities. Portions of the third floor will offer support for business customers, with the remainder of the facility serving as offices for Apple's operations in the region.

In a new research note provided to MacRumors, analyst Ming-Chi Kuo reports that Apple is scheduled to send the golden master version of iOS 5 to its iPhone and iPod touch assembling partners during the timeframe of September 23rd through 30th, suggesting a launch for the new hardware around mid-October once the assemblers have had time to install the software on already-produced hardware and ship it out. The claims are in line with other reports suggesting that Apple will debut the next iPhone around the middle of next month.

Perhaps more interestingly, Kuo specifically tells us that he has seen no evidence of the rumored redesigned "iPhone 5" in the supply chain. Instead, his sources point to the "N94" iPhone that has been popularly referred to as the "iPhone 4S" as the sole new iPhone model set to ship, with Apple planning for 30 million units through the end of the year. Apple is also planning production of an additional 5 million units of the existing iPhone 4 and iPhone 3GS models as it transitions to the new model.

While many have been holding out for a significantly redesigned iPhone 5 offering a thinner, tapered profile as shown in third-party cases supposedly based on leaked design documents, essentially no evidence for such a model has surfaced in the form of parts leaks or other details. While some have suggested that the N94 is a decoy/scrapped/backup model and that Apple is keeping the redesigned model under tighter wraps, Kuo is not seeing signs of such a model anywhere in Apple's supply chain.

As for the N94 iPhone, Kuo also shares a few details on the device:

- 512 MB of RAM: This is to be expected, as the next iPhone should be using the same A5 chip found in the iPad 2, which does in fact offer 512 MB of RAM.
- Camera module height "almost same" as in iPhone 4: Camera thickness is the major limiting factor for overall device thickness, meaning that the next iPhone is not likely to be significantly thinner than the iPhone 4. Sony is said to have started shipping camera sensors to Apple's manufacturers back in July, with OmniVision coming online to assist in September or October.
- 3.5-inch display: A number of rumors have claimed that Apple will be using a larger display for the new iPhone, but Kuo's sources indicate the screen will be the same size as that found in the iPhone 4.
- Glass front and back: Although not 100% confident on this item, Kuo's sources suggest that Apple will continue to utilize the same basic design of the iPhone 4, with glass on both the front and back of the device.
- Manufacturing shares: Foxconn is scheduled to handle 85% of the production load for the new iPhone, with Pegatron taking the remaining 15%. As previously noted, Pegatron will be a bit slower to ramp up production, and will primarily be supplying Apple's Asia-Pacific markets.

As for the next-generation iPod touch, Kuo sees very few enhancements over the current fourth-generation models. The most visible change will be the addition of white models, with Apple said to be targeting production at a 60-40 split between black and white for both the iPhone and iPod touch. The iPod touch is said to be set to see a major redesign for the 2012 release.