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Apple Fined $1.2 Million in Italy Over Warranty Disclosure Issues

Reuters reports that Apple has been fined the equivalent of $1.2 million in Italy over issues related to warranty disclosures.

According to the report, Italy's antitrust regulators ruled that Apple has not been providing adequate disclosures about the two free years of product warranty assistance required under Italian law, while also pushing customers to purchase AppleCare extended warranties without disclosing that many of the benefits overlap the standard warranty.
The authority said Apple Sales International, Apple Italia and Apple Retail Italia did not properly inform customers that they were entitled to two years of free assistance under Italian law. Three Apple spokesmen contacted by Reuters weren't immediately available for comment.

Information provided about an extra guarantee scheme, the "AppleCare Protection Plan," encouraged customers to buy the service without clearly explaining that it overlapped with the free assistance required by law, the competition authority said.
News of Italian regulators' inquiries into Apple's warranty offering surfaced in late May. Word on any fines levied on Apple was said to be set to follow by late August, but the agency apparently took some additional time to examine the issue before reaching a decision.

Top Rated Comments

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35 months ago
This is not just happening in Italy, but EU wide. There is a standard 2-year warrenty for all pc/laptops ect here.

The fine is 100% correct and could be higher.
Rating: 36 Votes
35 months ago
1.2 million?! Apple is finished!
Rating: 18 Votes
35 months ago
persanally, i fully agree.
1 year is too little and making people spend even more $ for safety aside those $$$ for products is totally wrong.
Rating: 18 Votes
35 months ago

1.2 million?! Apple is finished!


For better or worse, Tim Cook could find $1.2 million between the cushions of the couch in the executive lounge.:rolleyes:
Rating: 14 Votes
35 months ago

The EU is collapsing, and this is what they spend their time with?


This is nothing to do with the EU. It is about the enforcement of laws created by the EU in Italy as it is the responsibility of all member states to implement EU law.

Given that the dollar/euro exchange rate is prone to fluctuate, it would be more accurate to quote the fine in the terms in which is was levied (ca. €900,000 I think I read on the BBC)


Agreed. I think it is insulting that the author thinks his audience does not know how much €900,000 is.
Rating: 13 Votes
35 months ago

This is not just happening in Italy, but EU wide. There is a standard 2-year warrenty for all pc/laptops ect here.

The fine is 100% correct and could be higher.


Slow down, cowboy. In the UK, the product has to last "a reasonable time", which depends on the product. And after more than six months (if the manufacturer didn't give you a years warranty) you have to _prove_ that the fault was present when you bought the product.

Now if you have a problem with an Apple product bought at an Apple Store, chances are quite good that you will get it fixed for free. With other stores, they can put up a fight (as will Apple, depending on the situation, and maybe depending on how much of a jerk the customer is). They can just ask you to prove that the fault was present when you bought the product. Which means finding someone who is competent with that kind of product, checking it, and writing a report for you. Obviously that means a customer was lost forever, but if the seller doesn't care, things are difficult. If the fault was present, the seller can then argue that the product _did_ last a reasonable time. Admittedly if an MBP broke down after 23 months I wouldn't say it lasted a reasonable amount of time, but for a cheap laptop that could be argued. And of course _if_ the seller argues, whether they are right or wrong, it makes it harder for you to get your rights.

I am sure Apple will now tell you before you buy AppleCare that you may have rights beyond your warranty, depending on the exact situation. You can then decide whether you want to take your chances or not. And remember that AppleCare also gives you one year free support, and will cover your device in situations where it is not covered by the law.
Rating: 9 Votes
35 months ago

The EU is collapsing, and this is what they spend their time with?


Just wait until you know how deep the sh*it is in America.
Rating: 7 Votes
35 months ago

Slow down, cowboy. In the UK, the product has to last "a reasonable time", which depends on the product. And after more than six months (if the manufacturer didn't give you a years warranty) you have to _prove_ that the fault was present when you bought the product.

Now if you have a problem with an Apple product bought at an Apple Store, chances are quite good that you will get it fixed for free. With other stores, they can put up a fight (as will Apple, depending on the situation, and maybe depending on how much of a jerk the customer is). They can just ask you to prove that the fault was present when you bought the product. Which means finding someone who is competent with that kind of product, checking it, and writing a report for you. Obviously that means a customer was lost forever, but if the seller doesn't care, things are difficult.

I am sure Apple will now tell you before you buy AppleCare that you may have rights beyond your warranty, depending on the exact situation. You can then decide whether you want to take your chances or not. And remember that AppleCare also gives you one year free support, and will cover your device in situations where it is not covered by the law.




This is not ture. you do not have to prove anything just like the Magnum-Moss Warranty Act for vehicles. its upto them to prove it was not the products fault. Also a problem does not have to be present when you bought the product at all. i have sold electronics for over 25 years and this has never been the case. there would be uproar if it was.
Rating: 7 Votes
35 months ago

The EU is collapsing, and this is what they spend their time with?


Yeah shame on them for looking out for their citizens.
Rating: 7 Votes
35 months ago

The EU is collapsing, and this is what they spend their time with?


It is?
Rating: 6 Votes

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