Repair Program

By MacRumors Staff
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Repair Program How Tos

How to Get a MacBook or MacBook Pro Keyboard Repaired Free Under Apple's Service Program

Saturday June 23, 2018 9:16 am PDT by
Apple has initiated a new worldwide service program offering free repairs of MacBook and MacBook models equipped with low-profile, butterfly mechanism keyboards, after the company determined that "a small percentage" of the keyboards may develop one or more of the following issues:Letters or characters repeat unexpectedly Letters or characters do not appear Key(s) feel "sticky" or do not...

Repair Program Articles

apple self service repair announcement

Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13

Wednesday November 17, 2021 5:07 am PST by
Apple today announced the "Self Service Repair" program, allowing users to complete their own repairs via a new online store dedicated to parts and tools. The ‌Self Service Repair‌ program will give customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts, tools, and manuals, starting with the iPhone 12 and iPhone 13 lineups. The scheme will...
apple repair service expansion iphone repair 07072020 big

Apple Agrees to Multimillion-Dollar Settlement After iPhone Repair Technicians Post Customer's Private Photos Online

Monday June 7, 2021 2:44 am PDT by
Apple has paid a 21-year-old millions of dollars in a legal settlement after photos and videos from the customer's iPhone, sent in for repair, were uploaded to Facebook, leading to "severe emotional distress," according to a new report from The Telegraph. The incident occurred in 2016 at a repair facility run by Apple supplier Pegatron in California. The 21-year-old college student sent her ‌...
MacBook Pro anti reflective wearing off

Apple Says MacBook Air With Retina Display Can Exhibit Anti-Reflective Coating Issues, Unclear if Eligible for Free Repairs [Updated]

Thursday March 26, 2020 8:16 am PDT by
Apple this week acknowledged that MacBook Air models with Retina displays can exhibit anti-reflective coating issues, as indicated in a memo shared with Apple Authorized Service Providers and obtained by MacRumors. "Retina displays on some MacBook, MacBook Air, and MacBook Pro computers can exhibit anti-reflective (AR) coating issues," the memo states. Apple's internal service documentation ...
iphone x teardown

Apple Makes Independent Repair Shops Sign Draconian Contracts to Get Official Parts

Thursday February 6, 2020 11:05 am PST by
Apple last summer announced a new Independent Repair Provider Program that provides independent repair businesses with the genuine Apple parts, tools, repair manuals, and training provided to Apple Authorized Service Providers. The change came amid Right to Repair laws being proposed in multiple states, which Apple has lobbied hard against. Right to Repair laws would require Apple to provide...
MacBook Pro anti reflective wearing off

MacBook Pro Anti-Reflective Coating Repair Program Remains in Effect, But 2013-2014 Models No Longer Eligible

Friday December 20, 2019 7:53 am PST by
Apple continues to authorize free display repairs for eligible MacBook and MacBook Pro models with anti-reflective coating issues for up to four years after the affected notebook's original purchase date, the company said in an internal memo distributed to Apple Authorized Service Providers this week. Models that remain eligible for the repair program:MacBook Pro (13-inch, Early 2015) MacBoo...

Apple Identifies Logic Board Issue With 'Very Small Number' of 2018 MacBook Airs, Will Fix Free of Charge

Saturday June 29, 2019 8:54 am PDT by
Apple has identified an undisclosed issue with the logic board in "a very small number" of 2018 MacBook Air units, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday. The document was obtained by MacRumors from a source who has proven reliable. Apple will replace the main logic board in affected ‌MacBook Air‌ units, free of charge....

2018 and Newer MacBook Pro and MacBook Air Now Eligible for Apple's Keyboard Service Program

Tuesday May 21, 2019 9:59 am PDT by
Apple today extended its Keyboard Service Program to all MacBook, MacBook Air, and MacBook Pro models equipped with any generation of its butterfly mechanism keyboard, not long after apologizing over the issues. This means 2018 ‌MacBook Air‌, 2018 MacBook Pro, or just-announced 2019 MacBook Pro models that experience keyboard issues such as sticky or inconsistently responding keys now...

Additional Details About Apple's New MacBook and MacBook Pro Keyboard Service Program

Monday June 25, 2018 7:55 am PDT by
Following a few years of anecdotal complaints, and no less than three lawsuits, Apple on Friday initiated a new worldwide service program offering free repairs of MacBook and MacBook models equipped with low-profile, butterfly mechanism keyboards, which have been a source of frustration for some customers. We've already reported about the service program in more detail, but the gist is that...
apple watch expanded battery

Apple Now Offering Free Repairs of 42mm Apple Watch Series 2 Models With Swollen Batteries

Saturday April 14, 2018 10:26 am PDT by
Apple will repair select Apple Watch Series 2 models that do not power on or have a swollen battery free of charge as part of a new service policy. An original Apple Watch with an expanded battery via Apple Support Communities "Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery," wrote Apple, in an...
MacBook Pro anti reflective wearing off

Apple Extends Free Repairs of Anti-Reflective Coating on Select MacBook and MacBook Pro Models

Friday November 17, 2017 7:01 am PST by
Apple has extended free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models. Apple has authorized coverage within four years from the original purchase date of affected models, according to an internal document distributed to Apple Authorized Service Providers and later obtained by MacRumors. Eligible models, listed below, qualify for a free display...
macbook pro 2011

Apple Says 2011 MacBook Pro No Longer Eligible For 'Video Issues' Repair Program

Saturday May 20, 2017 6:49 pm PDT by
Apple says the following models are no longer eligible for its MacBook Pro Repair Extension Program for Video Issues: • 15-inch, Early 2011 • 15-inch, Late 2011 • 17-inch, Early 2011 • 17-inch, Late 2011The following MacBook Pro models remain eligible, so long as they were purchased less than four years ago: • Retina, 15-inch, Mid 2012 • Retina, 15 inch, Early 2013Apple launched the repair...
MacBook Pro anti reflective wearing off

Apple Extended its MacBook Pro Anti-Reflective Coating Repair Program

Friday February 24, 2017 6:41 am PST by
If you purchased a 12-inch MacBook or MacBook Pro with Retina display and have experienced issues with the anti-reflective coating wearing off or delaminating, Apple may repair the notebook free of charge. Apple will replace Retina displays on eligible models purchased as far back as June 2012 until October 16, 2017, or within three years of the original date of purchase, whichever is...
ipod nano replacement notice

Apple Officially Ends iPod Nano Replacement Program, but Still Honoring Requests

Thursday January 19, 2017 8:45 am PST by
Apple recently removed its first-generation iPod nano replacement program from its support website, over five years after it started. MacRumors contacted a few Apple Authorized Service Providers that confirmed the program has indeed ended, and we were advised to contact Apple directly. Apple's support team initially informed us the program is no longer in place, but a senior AppleCare...
imac hinge

Apple Offering Refunds to Customers Who Paid for iMac Hinge Repairs

Tuesday November 29, 2016 7:57 am PST by
Apple will issue refunds to customers who previously paid for an iMac display hinge replacement or repair, according to a recently updated service document internally distributed to Apple Authorized Service Providers and obtained by MacRumors. These repairs could often cost upwards of $100 based on user complaints. Apple's service document acknowledges some 27-inch iMacs shipped between...
macbook pro 2011 graphics issue

Apple Extends MacBook Pro Repair Extension Program for Video Issues Until December 31, 2016

Friday February 19, 2016 7:35 am PST by
Apple has extended its MacBook Pro Repair Extension Program for Video Issues until December 31, 2016, or four years from its original date of sale, according to a recently updated support document on its website. The program was previously set to expire next week, on February 27, 2016, or three years from the original date of sale. Apple launched the repair program exactly one year ago today ...
Mac Pro

Apple Launches Repair Program for Late 2013 Mac Pro Video Issues

Friday February 5, 2016 8:15 pm PST by
Apple today launched a new Repair Extension Program that addresses video issues on some late 2013 Mac Pro models, according to an internal notice obtained by MacRumors. Apple has determined that graphics cards in some late 2013 Mac Pros, manufactured between February 8, 2015 and April 11, 2015, may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may...
iphone 5 sleep button

Apple Extends iPhone 5 Sleep/Wake Button Replacement Program Until 2016

Monday March 9, 2015 6:59 am PDT by
Apple recently updated its iPhone 5 Sleep/Wake Button Replacement Program page, as noted by Apfelpage [Google Translate], adding an additional year onto the service. This will allow customers with a malfunctioning iPhone 5 up to three years after purchase date to replace the sleep/wake button on the device. The service began last April when multiple reports surfaced concerning the iPhone 5's...
macbook pro video repair

Apple Initiates Repair Program for 2011-2013 MacBook Pros With Video Issues

Thursday February 19, 2015 1:44 pm PST by
Apple has launched a repair program to fix MacBook Pro machines sold between February 2011 and February 2013 that have problems with distorted video, no video, or unexpected system restarts. As of February 20 in the United States and Canada (February 27 in other countries), users with affected machines will be able to visit an Apple Store or Apple Authorized Service Provider to receive repairs ...