Apple recently removed its first-generation iPod nano replacement program from its support website, over five years after it started.
MacRumors contacted a few Apple Authorized Service Providers that confirmed the program has indeed ended, and we were advised to contact Apple directly. Apple's support team initially informed us the program is no longer in place, but a senior AppleCare advisor honored the program after we escalated our request.
In other words, if you still have a twelve-year-old iPod nano, you may be in luck still, but it could take some persistence to reach the right person.
The replacement program was launched worldwide in November 2011 after Apple determined that, in very rare cases, the battery in the first-generation iPod nano may overheat and pose a safety risk. The manufacturing defect is limited to iPod nano models sold between September 2005 and December 2006.
MacRumors contacted a few Apple Authorized Service Providers that confirmed the program has indeed ended, and we were advised to contact Apple directly. Apple's support team initially informed us the program is no longer in place, but a senior AppleCare advisor honored the program after we escalated our request.
In other words, if you still have a twelve-year-old iPod nano, you may be in luck still, but it could take some persistence to reach the right person.
The replacement program was launched worldwide in November 2011 after Apple determined that, in very rare cases, the battery in the first-generation iPod nano may overheat and pose a safety risk. The manufacturing defect is limited to iPod nano models sold between September 2005 and December 2006.
Tag: repair program
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31 months ago
I'm curious if anyone still has one of these, and if so, do share a picture!
I agree. I'm always glad to see what I consider the most beautiful iPod.
Unfortunately, I don't know where it is at the moment, so the closest thing I have is a 320x240 video… from nine years ago:
31 months ago
I'm curious if anyone still has one of these, and if so, do share a picture!
Here you go.
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