2018 and Newer MacBook Pro and MacBook Air Now Eligible for Apple's Keyboard Service Program

Apple today extended its Keyboard Service Program to all MacBook, MacBook Air, and MacBook Pro models equipped with any generation of its butterfly mechanism keyboard, not long after apologizing over the issues.

macbookairkeyboard
This means 2018 ‌MacBook Air‌, 2018 MacBook Pro, or just-announced 2019 MacBook Pro models that experience keyboard issues such as sticky or inconsistently responding keys now qualify for free repairs up to four years after the original purchase date worldwide, regardless of warranty status.

Eligible Models

  • MacBook (Retina, 12-­inch, Early 2015)

  • MacBook (Retina, 12­-inch, Early 2016)

  • MacBook (Retina, 12-­inch, 2017)

  • ‌MacBook Air‌ (Retina, 13-inch, 2018)

  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2016)

  • MacBook Pro (15-­inch, 2017)

  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2018)

  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2019)

To address the underlying issues, Apple said it has changed the material in the 2019 MacBook Pro keyboard's butterfly mechanism to "substantially reduce problems that some users have seen," according to The Loop.

The new keyboard design on the 2019 MacBook Pro is still classified as "third generation" like the 2018 MacBook Pro and 2018 ‌MacBook Air‌. Owners of the 2018 MacBook Pro and 2018 ‌MacBook Air‌ can have their keyboards replaced with ones that have the new materials during repair, according to The Verge.

To initiate a keyboard repair, visit the Get Support page on Apple's website to book a Genius Bar or Apple Authorized Service Provider appointment.

Related Forums: MacBook Air, MacBook Pro

Top Rated Comments

moabal Avatar
26 months ago
This definitely sparks confidence in the durability of these keyboards. "Sarcasm"
Score: 15 Votes (Like | Disagree)
Stephen.R Avatar
26 months ago
This definitely sparks confidence in the durability of these keyboards. "Sarcasm"
I don’t understand?

They admit there is a problem, explain that they’ve changed materials used, extended the service program and will even swap a 2018 model to use the same new material as the 2019 model if yours needs repairs.

How does that not inspire confidence that (a) they’ll look after you long after the warranty runs out, and (b) will try to prevent reoccurrence by using the newer parts.
Score: 15 Votes (Like | Disagree)
maerz001 Avatar
26 months ago
People these days are more awaiting next generation keyboard design than CPU.

How many generations does it take for Apple to get pre-butterfly quality?
Score: 9 Votes (Like | Disagree)
Blaze4G Avatar
26 months ago
Why is Apple doing this?! Especially for free!?

Based on many members here, the keyboard issue is a tiny percentage and is not a design fault. So why would a manufacturer do free repairs and its not because of their bad design?!

Apple needs to rethink this. They make a product that does not have a design fault and should not replace customers keyboards for free.

/sarcasm.

Forgot to add in...Apple stock is doing great so that means their keyword is not design fault. They had record revenues so their keyboards are perfect.
Score: 8 Votes (Like | Disagree)
sracer Avatar
26 months ago
I’d suggest it’s a preventative measure, to know that issues will be fixed immediately if it happens.

If they didn’t include it in the program would you believe them any more if they said it was “fixed”?
Yes... because it would show that Apple is confident that they resolved the issue. But what they've said is, "should significantly reduce", indicating that they themselves aren't confident that this issue (that only affects a small handful of people) is finally and completely resolved.
Score: 7 Votes (Like | Disagree)
Pepe4life Avatar
26 months ago
But I thought only a “small percentage” of customers were affected???
Score: 6 Votes (Like | Disagree)

Top Stories

General Music and AirPod 3 Feature

Rumor: Apple to Announce Third-Generation AirPods and HiFi Apple Music Tier on May 18

Thursday May 13, 2021 10:32 pm PDT by
A new rumor suggests that Apple will announce the third-generation AirPods and the recently rumored HiFi, or high-fidelity Apple Music tier, on Tuesday, May 18, via a press release on its website. The new rumor comes from Apple YouTuber Luke Miani who shared the alleged exclusive news with the AppleTrack website. According to the YouTuber, Apple plans to release the next-generation AirPods...
apple park drone june 2018 2

Apple Fires Newly Hired Ex-Facebook Product Manager Following Revelations of Past Misogynistic Comments

Thursday May 13, 2021 12:10 am PDT by
Apple has fired Antonio García Martínez, an ex-Facebook product manager and author of the controversial book "Chaos Monkeys," following public and internal calls for removal and investigation due to past misogynistic statements, The Verge reports. Apple hired Martínez earlier this week to join its ads team, however, comments that Martínez made in the past sparked condemnation from users...
imac m1 blue isolated 16x9 500k

M1 iMac is Up to 56% Faster Than Prior-Generation High-End 21.5-Inch iMac

Wednesday May 12, 2021 10:03 am PDT by
Apple's M1 iMacs are set to start delivering to customers next week, and ahead of the official launch day, benchmarks for the machines have been showing up on Geekbench, likely from reviewers who are testing them. It will come as no surprise that M1 iMac benchmarks are right on par with benchmarks for the M1 MacBook Pro, MacBook Air, and Mac mini, coming in with an average single-core score...
2021 mbp hdmi slot 3d

2021 MacBook Pro Leaks Confirm Returning MagSafe and Ports

Friday May 14, 2021 3:06 am PDT by
Apple's upcoming MacBook Pro models are expected to feature a number of major changes such as larger display options and powerful new Apple silicon chips. Among the more surprising updates to this year's MacBook Pro models is the return of three ports that have been missing from the machines for over five years. Expected to come in 14- and 16-inch sizes, the 2021 MacBook Pro models are...
fortnite apple logo 2

Judge in Epic vs. Apple Case Floats Potential Compromise

Wednesday May 12, 2021 3:54 pm PDT by
In the ongoing legal battle between Apple and Epic Games, the two companies are this week calling up their expert witnesses to argue their points before Judge Yvonne Gonzalez Rogers, who will make a decision in the case after a three week trial. Expert testimony is not as exciting as some of the leaked App Store documents that were highlighted last week, especially as much of what's being...
google photos

PSA: Google Photos Unlimited Storage Ends Next Month, Here's How to Export Your Pictures to iCloud

Thursday May 13, 2021 5:26 am PDT by
For as long as it's existed, Google Photos has offered free unlimited storage for uploading images at a reduced yet good enough quality for most users. From June 1, 2021, however, all photos and videos uploaded to Google accounts will count against users' cloud storage. If you've been relying on Google to back up your media library, it may be time to move that content elsewhere. This article...
AirTag in Envelope Feature 2

AirTag Used to Successfully Track a Mailed Package Across the UK

Wednesday May 12, 2021 8:44 am PDT by
An Apple customer in the United Kingdom has successfully used Apple's Find My network to track an AirTag as it was being sent by mail to a friend in a completely different city. Outlined in a blog post at Intego, Kirk McElhearn said he taped an AirTag to a piece of card, wrapped it inside a small bubble envelope, and then sent it on its way. Kirk lives in the small town of...
m1 ipad pro chip

M1 iPad Pro Over 50% Faster Than Previous Generation in Early Benchmarks

Tuesday May 11, 2021 11:56 am PDT by
Last month, Apple introduced a new iPad Pro with the same M1 chip found in the latest Macs, and early benchmark results indicate that the M1 iPad Pro is over 50% faster than the previous-generation iPad Pro. Based on five legitimate Geekbench 5 results (here's the fifth) for the fifth-generation 12.9-inch iPad Pro with the M1 chip, the device has average single-core and multi-core scores of...
prosser macbook air colors stacked

Images Reveal Colorful New MacBook Air Design

Tuesday May 11, 2021 5:06 am PDT by
Apple's next MacBook Air will feature a completely new design and come in a range of colors like the 24-inch iMac, according to leaker Jon Prosser, who has now released supposedly accurate renders of the new machines based on leaked images. In a new video uploaded to YouTube channel Front Page Tech, Prosser elaborated on his previous prediction that Apple's next-generation MacBook Air models ...
iPhone 13 Camera Backs

iPhone 13 Models Will Be Slightly Thicker and Will Have Larger Camera Bumps

Monday May 10, 2021 10:41 am PDT by
Apple's upcoming iPhone 13 models will be slightly thicker than the iPhone 12 models and will also feature larger, thicker camera bumps with lenses that protrude less, according to iPhone 13 schematics seen by MacRumors. The new iPhone 13 and 13 Pro models are expected to feature a thickness of 7.57mm, up from 7.4mm in the iPhone 12 models. That's an increase of 0.17mm, which won't be hugely ...