Apple Says 2011 MacBook Pro No Longer Eligible For 'Video Issues' Repair Program

by

Apple says the following models are no longer eligible for its MacBook Pro Repair Extension Program for Video Issues:

• 15-inch, Early 2011
• 15-inch, Late 2011
• 17-inch, Early 2011
• 17-inch, Late 2011

The following MacBook Pro models remain eligible, so long as they were purchased less than four years ago:

• Retina, 15-inch, Mid 2012
• Retina, 15 inch, Early 2013

Apple launched the repair program in February 2015 to address a "small percentage" of MacBook Pro models that "may exhibit distorted video, no video, or unexpected system restarts," allegedly due to faulty GPUs.

The program expired on December 31, 2016, but it's still in effect for eligible models up to four years from their original date of sale.

A support document on Apple's website says the affected models were sold between February 2011 and December 2013. Use the "Check Your Coverage" tool on Apple's website to determine if a particular model is eligible.

The video issues impacted many customers, prompting a class-action lawsuit against Apple and an online petition with over 40,000 signatures. Affected users often experience visual banding or malfunctions on the screen, particularly when watching HD videos or using pro apps such as Final Cut Pro X.

Apple will continue to repair Mid 2012 or Early 2013 models, free of charge. Affected customers can call an Apple Store to schedule a Genius Bar appointment, visit an Apple Authorized Service Provider, or call Apple Support and request a postage paid box to mail in the MacBook Pro to a local Apple Repair Center.

Related Roundup: MacBook Pro

Top Rated Comments

(View all)
Avatar
44 months ago

yes, yes it did. these machines are going on 7 years old. If any of my customers have one that still works, I'm sure to tell them about the ticking time bomb in the GPU. After letting them vent some verbal frustrations i remind them that the car they pulled up in is less than 3 years old and they traded up from one that was hardly 5 years old at the time of the trade.

"what do you mean you don't service a 2006 MacBook pro any more?" ......."here have a chrome book, it'll be an upgrade"

I'm not sure what your role is, but if you work at Apple or an Authorised Dealership, you are awful at your job.
Score: 16 Votes (Like | Disagree)
Avatar
44 months ago

FYI
This problem is also happening on PC laptops.

I have a bunch of HP elitebook 8560s at work that are failing with the Radeon GPU in them, and have been failing for a while.

HP extended 3 yr warranty is well and truly up, HP haven't done anything to offer extended warranty.

All the vendors use the same GPUs and all will have similar issues when there is a GPU fault.


Apple did far more for their customers than any PC vendor here, so your decision to not buy a macbook (if based on this failure) is flawed...

The reason it is so prevalent on the MBP is because all the 15s had the AMD GPU in them. The HPs in question could have been ordered with integrated only, Nvidia, or AMD; only the AMD ones in this case are failing.

Nvidia had problems a couple of years earlier - similar problem, Apple did a similar extended repair program. Don't believe any of the PC vendors did.

Apple did nothing until they were sued.

http://appleinsider.com/articles/15/01/15/2011-macbook-pro-graphics-class-action-suit-expands-accuses-apple-of-concealing-defects
Score: 11 Votes (Like | Disagree)
Avatar
44 months ago
Did they ever really fix the issue? Last I recall they were just replacing the logic boards with no real fix, meaning all these machines are doomed to die the same death they did last time.
Score: 10 Votes (Like | Disagree)
Avatar
44 months ago

Did they ever really fix the issue? Last I recall they were just replacing the logic boards with no real fix, meaning all these machines are doomed to die the same death they did last time.

They were replacing them with identical logic boards, nothing changed on them. I am on my fourth(?) logic board, last one I had replaced back in December before the program ended. Crossing my fingers this one lasts until I get motivated to upgrade.
Score: 7 Votes (Like | Disagree)
Avatar
44 months ago
I have this problem. It is intermittent. I have decided not to follow up on it. However, I have also set decided not to buy another MacBook Pro.
Score: 5 Votes (Like | Disagree)
Avatar
44 months ago

I'm not sure what your role is, but if you work at Apple or an Authorised Dealership, you are awful at your job.

Yeah I hear the Apple store sells a lot of chrome books.
Score: 5 Votes (Like | Disagree)

Top Stories

'iPhone 12 mini' Name Reappears in Leaked Apple iPhone 12 Case Stickers

Friday September 25, 2020 1:58 am PDT by
Earlier this week a proven leaker claimed that the iPhone 12 lineup would be named "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max," and today the same nomenclature has appeared again in a photo depicting alleged stickers from unreleased Silicone iPhone cases originating from Apple's international distribution center in Ireland. The photo shows three stickers with the...

New Images Leak of iPhone 12 Braided USB-C to Lightning Cable

Thursday September 24, 2020 2:37 am PDT by
Rumors suggest Apple's upcoming iPhone 12 models will ship with a new Lightning to USB-C cable that includes a braided fabric design. Images of the purported cables were leaked in July, and today leaker Mr White has shared new images that give us a closer look at what we might get included in the iPhone 12 box. The photos show a USB-C to Lightning cable with a clearly braided design rather...

New Version of Microsoft Office Coming Next Year That Won't Require a Subscription

Thursday September 24, 2020 1:53 am PDT by
Microsoft will next year offer a new perpetual release of Microsoft Office for Mac and Windows that doesn't require a subscription to use, according to the software giant (via Windows Central). "Microsoft Office will also see a new perpetual release for both Windows and Mac, in the second half of 2021," said Microsoft in a blog post announcing the next version of its Exchange server,...

Apple Releases iOS 14.0.1 With Fix for Bug That Resets Default Apps After Rebooting

Thursday September 24, 2020 10:12 am PDT by
Apple today released iOS 14.0.1, the first update to the iOS 14 operating system that was released on September 16. Today's update is a bug fix update addressing issues that weren't able to be fixed in the initial iOS 14 launch. The iOS 14.0.1 update is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. ...

Apple's iPhone 12 Event Could Happen on October 13 Based on Rumors From Mobile Operators

Wednesday September 23, 2020 11:51 am PDT by
Apple's upcoming iPhone-centric event could perhaps be held on Tuesday, October 13, according to information shared with MacRumors by an employee at a UK cellular carrier. There's no way for us to confirm the dates at this point in time nor are we sure on the credibility of the source, but even without a rumor, Tuesday, October 13 is a good guess based on Apple's historic launch timelines, ...

Apple Releases macOS Catalina 10.15.7 With Fixes for WiFi Bug, 27-Inch iMac Graphics Issues

Thursday September 24, 2020 10:32 am PDT by
Apple today released macOS Catalina 10.15.7, the latest update to the macOS Catalina software. macOS Catalina 10.15.7 fixes several major bugs that Mac users have been experiencing, and it comes a month after the latest macOS Catalina release. The ‌‌‌macOS Catalina‌‌‌ 10.15.6 Supplemental Update can be downloaded from the Mac App Store using the Update feature in the System...

Apple Designs Custom Face Mask for Corporate and Retail Employees [Updated with Unboxing]

Wednesday September 9, 2020 11:13 am PDT by
Apple's design team has created a new kind of protective mask that's being distributed to retail and corporate employees, reports Bloomberg. The mask is called the Apple Face Mask and it was developed in-house in Cupertino by the Engineering and Industrial Design teams at Apple. Last week, an Apple employee sent MacRumors an image of the mask design, which can be seen up above. The Apple ...

Video Offers Closer Look at Apple Face Mask

Friday September 25, 2020 5:25 am PDT by
YouTube channel Unbox Therapy has today shared a new video giving a closer look at Apple's reusable face masks for corporate and retail employees. Apple's own face mask was designed by the company's Engineering and Industrial Design teams amid the global health crisis for corporate and retail employees, and the boxes include Apple's famous "Designed by Apple in California" text. The...

Top Stories: iOS 14 Feature Tour, 'iPhone 12 mini' Rumors, Apple Watch Band Controversy

Saturday September 26, 2020 6:00 am PDT by
Things started to calm down a bit this week following last week's rush of media event, Apple Watch and iPad launches, and the release of iOS 14 and other operating updates. But that doesn't mean there wasn't still a lot of news, from digging deeper into iOS 14 to more iPhone 12 rumors to the uproar over trying to exchange band sizes on the new Apple Watch. On top of all of that, we heard...

Interest in iOS 14 Home Screen Ideas Helps Pinterest Break Daily Download Record

Wednesday September 23, 2020 4:37 am PDT by
Apple's introduction of widgets on the Home Screen in iOS 14 has driven a surge in interest among users looking to customize their iPhone, and that has reportedly had a knock-on effect for Pinterest, whose iOS app has seen record downloads as users flock to its content seeking design inspiration. As reported by TechCrunch, App Store intelligence firm Apptopia was first to note the impact of ...