Apple Extended its MacBook Pro Anti-Reflective Coating Repair Program

If you purchased a 12-inch MacBook or MacBook Pro with Retina display and have experienced issues with the anti-reflective coating wearing off or delaminating, Apple may repair the notebook free of charge.

Apple will replace Retina displays on eligible models purchased as far back as June 2012 until October 16, 2017, or within three years of the original date of purchase, whichever is longer. The program was extended to provide affected customers with a longer window of time to get their notebook serviced.

The program has not been publicly announced, but Apple confirmed to MacRumors that repairs continue to be handled internally through AppleCare. Apple does not plan to announce the program publicly at this time, unlike its iPhone 6s battery replacement program and over a dozen others listed on its website.

We recommend affected customers schedule a Genius Bar appointment at an Apple Store or contact Apple support by phone, online chat, or email. Click on "get help" on this page, and then select Mac > Mac notebooks > Hardware Issues > Display Issue and support options should be presented to you.

Apple's support website will ask for your Mac's serial number, which can be found by clicking on the Apple logo in the top-left corner of the screen and clicking on About This Mac in the dropdown menu.

Affected customers can also visit an Apple Authorized Service Provider to determine if their notebook is eligible for coverage. If you have already incurred out-of-warranty costs related to this issue, you may be eligible for a refund, which can be initiated by contacting Apple support directly.

MacRumors revealed the repair program's existence in October 2015 following over two years of online complaints from thousands of customers within our discussion forums, on the Apple Support Communities, and elsewhere.

A website called Staingate contains a gallery of MacBook Pro models with seemingly damaged anti-reflective coating, revealing that the blemishes can extend across the entire screen in extreme cases. Meanwhile, a Facebook group related to the issue has nearly 9,000 members and continues to see regular activity.

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Top Rated Comments

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39 months ago
Go back to matte screens. Man, the glass reflection is pretty annoying. I have two ACD's on my bright room and they are gorgeous. I was working on a TB display on a bright rooms and I have to move the monitor all the time to avoid reflections. The MBP is the same. While I get the look of the glass is nicer, the matte screen is wayyyyy more functional.
Rating: 11 Votes
39 months ago
Apple's QA Department did a terrible job here.
Even if it's a free replacement, it already caused trouble and aggravation to the enduser.
Not a good experience.
Rating: 8 Votes
39 months ago
Ohh boy! I remember when people said we were cleaning our screen wrong:eek:
Rating: 7 Votes
39 months ago

Never had that happen, I don't buy apl anymore: correlation?
Speaking of high end displays I her 5K IMac displays have severe image burn for minutes after too.

Is this why they punted to LG?

Not being rude, but then why do you come here? Genuinely curious.

I am always fascinated when people denounce something (like a religion), and then can't seem to actually "leave" it. Or they become antagonistic.
Rating: 6 Votes
39 months ago

Very nice of them.

Yes. How nice of them to fix a problem they created without additionally charging the customers who have been inconvenienced by it.
Rating: 6 Votes
39 months ago

What an unfortunate choice of name — Staingate.

What is the source of the stain, eh laptop owners? Hmmm? Hmmm???

It's not a stain, but loss of the anti-reflective coating.

I dunno, "Anti-reflective Coating-Gate" doesn't quite roll off the tongue. :D
Rating: 6 Votes
39 months ago
I had this issue on my 2012 rMBP. While it was inconvenient, Apple replaced the whole lid. Not only that but while there, I was griping about overheating power supply where the Magsafe connects. They ended up replacing the entire logic board and power supply, for free!

So new lid, new logic board and power supply > $900 repairs, all for free, on a laptop 2 years out of warranty. This would never happen with a PC manufacturer.
Rating: 4 Votes
39 months ago
I enjoy whine on these on forums as much as anybody (positive feedback with a negative twist?;)) but I'll throw Apple a bone. They stand behind their products and "man up" more than any other tech company I have ever been associated with. When my 2007 MBP GPU failed after 3 years (2010) I took it to the local Apple Store. They said a new motherboard would be $1K and I didn't have any extended warranty. But they did some more checking and told me they would repair my MBP "for free". In 2 hours I had my MBP back and it has never failed since. THAT makes for loyalty.
Rating: 3 Votes
39 months ago
What the hell is going on with Apple these days? Reading stuff like this almost daily is depressing.
Rating: 3 Votes
39 months ago
Just got my mid-2012 Macbook Pro Retina back from Apple after the screen started degrading a couple of weeks ago. Only found out about this after Googling the problem. Called Apple customer service and they immediately said to take it in to the nearest store which was here in central London.

Took it in and within a couple of minutes they knew what to do. Straight on the iPhone clicking through menu's like it was second nature. Implying to me that this was quite common. Took 4 days to come back to me and they replace the entire top half of the laptop so it effectively looks brand new.

Personally think it's disgusting that they haven't informed people formally. They know who has purchased because when I called them up, they asked (without me stating) whether it was in reference to my Macbook Pro that I purchased in 2012. Such as shame that they've become so focused on profit over brand - a balance is achievable but then that's what they brought in Tim Cook to do and (to that point) he's achieved with aplomb.

I'd have effused about them for months on end if they had have done. Instead I continue to question my commitment to them and weigh up whether I can switch over to Windows without too much pain.
Rating: 2 Votes

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