Apple Makes Independent Repair Shops Sign Draconian Contracts to Get Official Parts

Apple last summer announced a new Independent Repair Provider Program that provides independent repair businesses with the genuine Apple parts, tools, repair manuals, and training provided to Apple Authorized Service Providers.

The change came amid Right to Repair laws being proposed in multiple states, which Apple has lobbied hard against. Right to Repair laws would require Apple to provide parts, manuals, and more to allow repairs to be done by any repair shop, so Apple decided to get ahead of those laws with its own program.

iphone x teardown

Image via iFixit

As it turns out, to participate in the Independent Repair Provider Program, repair shops need to sign a contract that's highly invasive and has been described as "crazy" by lawyers and repair advocates.

Motherboard shared details on the contract, which stipulates that repair shops have to agree to unannounced audits and inspections by Apple to determine if they're using "prohibited" repair components, which can result in fines.

Even if a shop leaves the program, Apple can continue to inspect it for up to five years. Repair shops are required to share information about their customers with Apple, including names, phone numbers, and home addresses.

Customers who receive service from an independent repair shop have to sign an acknowledgement that they understand they're not receiving repairs from an Apple Authorized shop and that Apple won't warranty the repair, which as right to repair advocate Nathan Proctor told Motherboard, is essentially requiring them to advertise against themselves.

Shops that partner with Apple for supplies must avoid all "prohibited products," which includes both counterfeit parts and "products or service parts that infringe on Apple's intellectual property," which legal experts believe is ambiguous wording. Apple is also able to seize any prohibited products, which is a potential problem because many repair shops also repair non-Apple devices.

"That is an ambiguous, subjective, and potentially very broad definition," said Aaron Perzanowski, a law professor at Case Western Reserve University. "As a result, it gives Apple a lot of leverage over the companies that sign this agreement."

Repair businesses that violate Apple's rules can be forced to pay Apple $1,000 for every transaction during an audit period if more than two percent of business transactions involve "prohibited products."

Kit Walsh, an attorney with the EFF, told Motherboard that Apple has the power to "impose potentially business-destroying costs and penalties on the repair shop," and that shops who sign Apple's repair notice and then do repairs on non-Apple devices do so at their own peril.

Some repair shops contacted by Motherboard said they would not agree to join Apple's program due to the "onerous" terms of the contract, but others "valued the opportunity" to get parts from Apple.

Apple declined to answer specific questions from Motherboard about the contract that it provides to repair shops, but did not dispute the accuracy of the contract terms the site shared. Apple in a statement said that it is working with interested parties and plans to update the language in its materials based on feedback.

"We are committed to giving our customers more options and locations for safe and reliable repairs," Apple told Motherboard in a statement. "Our new independent repair provider program is designed to give repair businesses of all sizes access to genuine parts, training and tools needed to perform the most common iPhone repairs. We are excited by the initial response and high level of interest. We are working closely with interested parties and we will update language in our materials to address their feedback."

Though Apple has launched the Independent Repair Program, it continues to fight against Right to Repair legislation through trade groups that represent it, and the IRP is used as evidence that consumers have a wide range of choice when it comes to repair options.

For more on the terms of the contract, thoughts from Right to Repair advocates, and Apple's efforts to lobby against Right to Repair laws, check out Motherboard's full article.

Top Rated Comments

Pearple Avatar
48 months ago
This is, why 2020 has become like 1984.
Score: 41 Votes (Like | Disagree)
A7ibaba Avatar
48 months ago
Basically , if you sign it ,you become Apple biatch
Score: 30 Votes (Like | Disagree)
dubar Avatar
48 months ago
Imagine repairing your own car and then GM fines you for using aftermarket parts.
Score: 25 Votes (Like | Disagree)
ZipZap Avatar
48 months ago
If the customer consents then the rest is moot. Apple should have no say in repairs and be required by law (since that's what it takes) to provide parts to shops or even consumers (outside of warranty).
Score: 17 Votes (Like | Disagree)
Darth Tulhu Avatar
48 months ago
There goes Apple being Appholes again.
Score: 17 Votes (Like | Disagree)
dubar Avatar
48 months ago

Imagine you take your GM to an authorized GM repair shop only to find out that they used FORD parts or KIA parts in your automobile. How would that make you feel?
It depends, do they require me to pay up to 30% of the vehicles cost for an extended warranty? If you can repair my car for less than GM, do I really care if I have a KIA alternator? I brought my car in so you could get it running, not impress me with your "authorized" part.
Score: 17 Votes (Like | Disagree)

Popular Stories

iphone se 4 modified flag edges

iPhone SE 4 Details: Action Button, USB-C Port, Face ID, and More

Wednesday September 27, 2023 1:34 pm PDT by
Significant changes are expected to arrive with Apple's fourth-generation iPhone SE, in terms of both design and hardware, MacRumors has learned. The iPhone SE 4, known internally under the codename Ghost, is expected to receive a new design derived almost entirely from the base model iPhone 14. According to our sources, the iPhone SE 4 will use a modified version of the iPhone 14 chassis...
iOS 17

Apple Releases iOS 17.0.2 and iPadOS 17.0.2 for All iPhones and iPads

Tuesday September 26, 2023 12:47 pm PDT by
Apple today released iOS 17.0.2 and iPadOS 17.0.2 updates, with the software coming five days after the releases of iOS 17.0.1 and iPadOS 17.0.1. Today's iOS 17.0.2 and iPadOS 17.0.2 updates arrive as build 21A351 and can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Note that iOS 17.0.2 was previously made available for iPhone...
iPhone 15 Pro Lineup Feature

Kuo: iPhone 15 Pro Overheating Issues Likely Due to Thermal Compromises, Not 3nm Node

Tuesday September 26, 2023 9:12 am PDT by
Complaints about heat issues with the iPhone 15 Pro models are not related to TSMC's 3-nanometer node that was used for the A17 Pro chip, according to well-respected Apple analyst Ming-Chi Kuo. Kuo says that overheating could be caused by "compromises made in the thermal system design" that allowed Apple to cut down on the weight of the iPhone 15 Pro models. Kuo says that the reduced heat...
iOS 17

Everything New in iOS 17.1 Beta 1

Wednesday September 27, 2023 1:57 pm PDT by
Just a week after releasing iOS 17, Apple has seeded the first beta of iOS 17.1 to developers. iOS 17.1 adds some features that Apple promised were coming to iOS 17 in the future, plus it refines and improves some existing features. This guide covers everything new in the first iOS 17.1 beta. Apple Music Favorites You can favorite songs, albums, playlists, and artists in the iOS 17.1...
macos sonoma 4

Apple Releases macOS Sonoma With New Widget Features, Safari Updates, Screen Sharing Improvements and More

Tuesday September 26, 2023 10:01 am PDT by
Apple today released macOS 14 Sonoma, the newest version of the operating system that runs on the Mac. macOS Sonoma has been in beta testing for several months, and it is compatible with the 2019 and later iMac, the iMac Pro, the 2018 and later Mac mini, the 2018 and later MacBook Pro, the 2019 and later Mac Pro, and the Mac Studio. The ‌macOS Sonoma update can be downloaded for free on...