Apple Makes Independent Repair Shops Sign Draconian Contracts to Get Official Parts

Apple last summer announced a new Independent Repair Provider Program that provides independent repair businesses with the genuine Apple parts, tools, repair manuals, and training provided to Apple Authorized Service Providers.

The change came amid Right to Repair laws being proposed in multiple states, which Apple has lobbied hard against. Right to Repair laws would require Apple to provide parts, manuals, and more to allow repairs to be done by any repair shop, so Apple decided to get ahead of those laws with its own program.

iphone x teardown

Image via iFixit

As it turns out, to participate in the Independent Repair Provider Program, repair shops need to sign a contract that's highly invasive and has been described as "crazy" by lawyers and repair advocates.

Motherboard shared details on the contract, which stipulates that repair shops have to agree to unannounced audits and inspections by Apple to determine if they're using "prohibited" repair components, which can result in fines.

Even if a shop leaves the program, Apple can continue to inspect it for up to five years. Repair shops are required to share information about their customers with Apple, including names, phone numbers, and home addresses.

Customers who receive service from an independent repair shop have to sign an acknowledgement that they understand they're not receiving repairs from an Apple Authorized shop and that Apple won't warranty the repair, which as right to repair advocate Nathan Proctor told Motherboard, is essentially requiring them to advertise against themselves.

Shops that partner with Apple for supplies must avoid all "prohibited products," which includes both counterfeit parts and "products or service parts that infringe on Apple's intellectual property," which legal experts believe is ambiguous wording. Apple is also able to seize any prohibited products, which is a potential problem because many repair shops also repair non-Apple devices.

"That is an ambiguous, subjective, and potentially very broad definition," said Aaron Perzanowski, a law professor at Case Western Reserve University. "As a result, it gives Apple a lot of leverage over the companies that sign this agreement."

Repair businesses that violate Apple's rules can be forced to pay Apple $1,000 for every transaction during an audit period if more than two percent of business transactions involve "prohibited products."

Kit Walsh, an attorney with the EFF, told Motherboard that Apple has the power to "impose potentially business-destroying costs and penalties on the repair shop," and that shops who sign Apple's repair notice and then do repairs on non-Apple devices do so at their own peril.

Some repair shops contacted by Motherboard said they would not agree to join Apple's program due to the "onerous" terms of the contract, but others "valued the opportunity" to get parts from Apple.

Apple declined to answer specific questions from Motherboard about the contract that it provides to repair shops, but did not dispute the accuracy of the contract terms the site shared. Apple in a statement said that it is working with interested parties and plans to update the language in its materials based on feedback.

"We are committed to giving our customers more options and locations for safe and reliable repairs," Apple told Motherboard in a statement. "Our new independent repair provider program is designed to give repair businesses of all sizes access to genuine parts, training and tools needed to perform the most common iPhone repairs. We are excited by the initial response and high level of interest. We are working closely with interested parties and we will update language in our materials to address their feedback."

Though Apple has launched the Independent Repair Program, it continues to fight against Right to Repair legislation through trade groups that represent it, and the IRP is used as evidence that consumers have a wide range of choice when it comes to repair options.

For more on the terms of the contract, thoughts from Right to Repair advocates, and Apple's efforts to lobby against Right to Repair laws, check out Motherboard's full article.

Top Rated Comments

Pearple Avatar
55 months ago
This is, why 2020 has become like 1984.
Score: 42 Votes (Like | Disagree)
A7ibaba Avatar
55 months ago
Basically , if you sign it ,you become Apple biatch
Score: 30 Votes (Like | Disagree)
dubar Avatar
55 months ago
Imagine repairing your own car and then GM fines you for using aftermarket parts.
Score: 25 Votes (Like | Disagree)
ZipZap Avatar
55 months ago
If the customer consents then the rest is moot. Apple should have no say in repairs and be required by law (since that's what it takes) to provide parts to shops or even consumers (outside of warranty).
Score: 17 Votes (Like | Disagree)
Darth Tulhu Avatar
55 months ago
There goes Apple being Appholes again.
Score: 17 Votes (Like | Disagree)
dubar Avatar
55 months ago

Imagine you take your GM to an authorized GM repair shop only to find out that they used FORD parts or KIA parts in your automobile. How would that make you feel?
It depends, do they require me to pay up to 30% of the vehicles cost for an extended warranty? If you can repair my car for less than GM, do I really care if I have a KIA alternator? I brought my car in so you could get it running, not impress me with your "authorized" part.
Score: 17 Votes (Like | Disagree)

Popular Stories

iOS 18 Siri Integrated Feature

iOS 18 Will Add These New Features to Your iPhone

Friday April 12, 2024 11:11 am PDT by
iOS 18 is expected to be the "biggest" update in the iPhone's history. Below, we recap rumored features and changes for the iPhone. iOS 18 is rumored to include new generative AI features for Siri and many apps, and Apple plans to add RCS support to the Messages app for an improved texting experience between iPhones and Android devices. The update is also expected to introduce a more...
iOS NES Emulator Bimmy Feature

NES Emulator for iPhone and iPad Now Available on App Store [Removed]

Tuesday April 16, 2024 11:33 am PDT by
The first approved Nintendo Entertainment System (NES) emulator for the iPhone and iPad was made available on the App Store today following Apple's rule change. The emulator is called Bimmy, and it was developed by Tom Salvo. On the App Store, Bimmy is described as a tool for testing and playing public domain/"homebrew" games created for the NES, but the app allows you to load ROMs for any...
iGBA Feature

Apple Removes Game Boy Emulator iGBA From App Store Due to Spam and Copyright Violations

Sunday April 14, 2024 9:22 pm PDT by
Apple today said it removed Game Boy emulator iGBA from the App Store for violating the company's App Review Guidelines related to spam (section 4.3) and copyright (section 5.2), but it did not provide any specific details. iGBA was a copycat version of developer Riley Testut's open-source GBA4iOS app. The emulator rose to the top of the App Store charts following its release this weekend,...
Delta Feature

Delta Game Emulator Now Available From App Store on iPhone

Wednesday April 17, 2024 9:58 am PDT by
Game emulator apps have come and gone since Apple announced App Store support for them on April 5, but now popular game emulator Delta from developer Riley Testut is available for download. Testut is known as the developer behind GBA4iOS, an open-source emulator that was available for a brief time more than a decade ago. GBA4iOS led to Delta, an emulator that has been available outside of...
iGBA Feature

Game Boy Emulator for iPhone Now Available in App Store Following Rule Change [Removed]

Sunday April 14, 2024 8:06 am PDT by
A week after Apple updated its App Review Guidelines to permit retro game console emulators, a Game Boy emulator for the iPhone called iGBA has appeared in the App Store worldwide. The emulator is already one of the top free apps on the App Store charts. It was not entirely clear if Apple would allow emulators to work with all and any games, but iGBA is able to load any Game Boy ROMs that...
iPhone 15 Pro Action Button Translate

All iPhone 16 Models to Feature Action Button, But Usefulness Debated

Tuesday April 16, 2024 6:54 am PDT by
Last September, Apple's iPhone 15 Pro models debuted with a new customizable Action button, offering faster access to a handful of functions, as well as the ability to assign Shortcuts. Apple is poised to include the feature on all upcoming iPhone 16 models, so we asked iPhone 15 Pro users what their experience has been with the additional button so far. The Action button replaces the switch ...