Apple Makes Independent Repair Shops Sign Draconian Contracts to Get Official Parts

Apple last summer announced a new Independent Repair Provider Program that provides independent repair businesses with the genuine Apple parts, tools, repair manuals, and training provided to Apple Authorized Service Providers.

The change came amid Right to Repair laws being proposed in multiple states, which Apple has lobbied hard against. Right to Repair laws would require Apple to provide parts, manuals, and more to allow repairs to be done by any repair shop, so Apple decided to get ahead of those laws with its own program.

iphone x teardown

Image via iFixit

As it turns out, to participate in the Independent Repair Provider Program, repair shops need to sign a contract that's highly invasive and has been described as "crazy" by lawyers and repair advocates.

Motherboard shared details on the contract, which stipulates that repair shops have to agree to unannounced audits and inspections by Apple to determine if they're using "prohibited" repair components, which can result in fines.

Even if a shop leaves the program, Apple can continue to inspect it for up to five years. Repair shops are required to share information about their customers with Apple, including names, phone numbers, and home addresses.

Customers who receive service from an independent repair shop have to sign an acknowledgement that they understand they're not receiving repairs from an Apple Authorized shop and that Apple won't warranty the repair, which as right to repair advocate Nathan Proctor told Motherboard, is essentially requiring them to advertise against themselves.

Shops that partner with Apple for supplies must avoid all "prohibited products," which includes both counterfeit parts and "products or service parts that infringe on Apple's intellectual property," which legal experts believe is ambiguous wording. Apple is also able to seize any prohibited products, which is a potential problem because many repair shops also repair non-Apple devices.

"That is an ambiguous, subjective, and potentially very broad definition," said Aaron Perzanowski, a law professor at Case Western Reserve University. "As a result, it gives Apple a lot of leverage over the companies that sign this agreement."

Repair businesses that violate Apple's rules can be forced to pay Apple $1,000 for every transaction during an audit period if more than two percent of business transactions involve "prohibited products."

Kit Walsh, an attorney with the EFF, told Motherboard that Apple has the power to "impose potentially business-destroying costs and penalties on the repair shop," and that shops who sign Apple's repair notice and then do repairs on non-Apple devices do so at their own peril.

Some repair shops contacted by Motherboard said they would not agree to join Apple's program due to the "onerous" terms of the contract, but others "valued the opportunity" to get parts from Apple.

Apple declined to answer specific questions from Motherboard about the contract that it provides to repair shops, but did not dispute the accuracy of the contract terms the site shared. Apple in a statement said that it is working with interested parties and plans to update the language in its materials based on feedback.

"We are committed to giving our customers more options and locations for safe and reliable repairs," Apple told Motherboard in a statement. "Our new independent repair provider program is designed to give repair businesses of all sizes access to genuine parts, training and tools needed to perform the most common iPhone repairs. We are excited by the initial response and high level of interest. We are working closely with interested parties and we will update language in our materials to address their feedback."

Though Apple has launched the Independent Repair Program, it continues to fight against Right to Repair legislation through trade groups that represent it, and the IRP is used as evidence that consumers have a wide range of choice when it comes to repair options.

For more on the terms of the contract, thoughts from Right to Repair advocates, and Apple's efforts to lobby against Right to Repair laws, check out Motherboard's full article.

Top Rated Comments

Pearple Avatar
20 months ago
This is, why 2020 has become like 1984.
Score: 41 Votes (Like | Disagree)
A7ibaba Avatar
20 months ago
Basically , if you sign it ,you become Apple biatch
Score: 30 Votes (Like | Disagree)
dubar Avatar
20 months ago
Imagine repairing your own car and then GM fines you for using aftermarket parts.
Score: 25 Votes (Like | Disagree)
ZipZap Avatar
20 months ago
If the customer consents then the rest is moot. Apple should have no say in repairs and be required by law (since that's what it takes) to provide parts to shops or even consumers (outside of warranty).
Score: 17 Votes (Like | Disagree)
Darth Tulhu Avatar
20 months ago
There goes Apple being Appholes again.
Score: 17 Votes (Like | Disagree)
dubar Avatar
20 months ago

Imagine you take your GM to an authorized GM repair shop only to find out that they used FORD parts or KIA parts in your automobile. How would that make you feel?
It depends, do they require me to pay up to 30% of the vehicles cost for an extended warranty? If you can repair my car for less than GM, do I really care if I have a KIA alternator? I brought my car in so you could get it running, not impress me with your "authorized" part.
Score: 17 Votes (Like | Disagree)

Top Stories

REC ASA CODE2016 20160601 205816 2745

Elon Musk Reportedly Demanded to Become Apple CEO as Part of Potential Tesla Acquisition [Update: Musk Denies]

Friday July 30, 2021 9:04 am PDT by
Tesla CEO Elon Musk reportedly once demanded that he be made Apple CEO in a brief discussion of a potential acquisition with Apple's current CEO, Tim Cook. The claim comes in a new book titled "Power Play: Tesla, Elon Musk and the Bet of the Century," as reviewed by The Los Angeles Times. According to the book, during a 2016 phone call between Musk and Cook that touched on the possibility of ...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
Apple watch series 5 new case material made of titanium 091019

Titanium Apple Watch Series 6 Models Currently Widely Unavailable

Sunday August 1, 2021 6:21 am PDT by
Models of the Apple Watch Series 6 with titanium cases part of the "Apple Watch Edition" collection is currently widely unavailable for pick-up in several of Apple's retail stores in the United States and is unavailable entirely for delivery in major markets. Noted by Bloomberg's Mark Gurman in the latest edition of his "Power On" newsletter, titanium models of the Apple Watch Series 6,...
ifixit iphone12 mini

Apple to Make Space for Larger Batteries in iPhones, iPads, and MacBooks By Adopting Slimmer Peripheral Chips

Monday August 2, 2021 2:12 am PDT by
For future iPhones, iPads, and MacBooks, Apple plans to use smaller internal components in an effort to increase the size of the device's battery, according to DigiTimes. Image Credit: iFixit Specifically, Apple plans to "significantly increase the adoption" of IPDs or integrated passive devices for the peripheral chips in its products. These news chips will be slimmer in size and allow for...
Flat 2021 MacBook Pro Mockup Feature

Unreleased Apple Macs and Apple Watches Listed in Eurasian Database Ahead of Fall Product Launches

Monday August 2, 2021 9:34 am PDT by
Apple is preparing for a slew of fall product launches according to new filings that showed up today in the Eurasian Economic Commission database. There are listings for new Mac and Apple Watch models, all of which have previously unknown model identifiers that indicate that they're upcoming devices. There are six new Apple Watch identifiers, including A2473, A2474, A2475, A2476, A2477, and...
a15 chip

iPhone 13 and Redesigned MacBook Pro Chip Production Hit With Gas Contamination

Friday July 30, 2021 5:44 am PDT by
The most important TSMC factory that manufactures Apple's chips destined for next-generation iPhone and Mac models has been hit by a gas contamination, according to Nikkei Asia. The factory, known as "Fab 18," is TSMC's most advanced chipmaking facility. TSMC is Apple's sole chip supplier, making all of the processors used in every Apple device with a custom silicon chip. Industry...
iPhone 13 Wi Fi 6E feature update

Wi-Fi 6E Explained: What It Could Mean for iPhone 13 and Beyond

Monday August 2, 2021 8:00 am PDT by
The iPhone 13 is widely expected to come with Wi-Fi 6E capabilities, and while it may seem rather nuanced to the average consumer, with only improved speeds and being "up to date" in the realm of Wi-Fi technology, it's actually a fairly significant improvement, laying the groundwork for much of what we know the future holds. To truly understand Wi-Fi 6E, MacRumors sat down for an exclusive...
youtube premium lite

YouTube Tests Cheaper 'Premium Lite' Subscription for Ad-Free Viewing

Monday August 2, 2021 3:22 am PDT by
YouTube is piloting a new cheaper subscription tier in Europe called "Premium Lite," which offers ad-free viewing minus YouTube Premium's other features. First spotted by a user on ResetEra and subsequently confirmed by Google, the "Lite" plan means users who aren't interested in offline downloads or background playback can still enjoy YouTube videos on web and mobile app without being...
iPhone 13 Always On Feature

iPhone 13 to Bring Over a Major Feature From the Apple Watch

Wednesday July 28, 2021 2:21 am PDT by
Apple's upcoming iPhone 13 lineup will feature an always-on display akin to the Apple Watch Series 5 and Series 6, according to recent reports. In his weekly Power On newsletter, Bloomberg journalist Mark Gurman, who often reveals accurate insights into Apple's plans, said that the iPhone 13 may feature an Apple Watch-inspired always-on mode. The Apple Watch Series 5 and Apple Watch...
COVID19 Digital Wallet Apple Wallet

Australian Government Now Offering COVID-19 Digital Vaccination Certificates for Apple Wallet

Monday August 2, 2021 12:04 am PDT by
The Australian government has introduced support for adding COVID-19 vaccination digital certificates to Apple Wallet via the Express Plus Medicare app on iOS. Image credit: Tap Down Under As spotted by Tap Down Under, users who have received two doses of either the AstraZeneca or Pfizer vaccine now have access to the digital certificate through their Medicare online account or via the Medica...