Apple has launched a repair program to fix MacBook Pro machines sold between February 2011 and February 2013 that have problems with distorted video, no video, or unexpected system restarts.
As of February 20 in the United States and Canada (February 27 in other countries), users with affected machines will be able to visit an Apple Store or Apple Authorized Service Provider to receive repairs for their MacBook Pros at no charge. Customers will be able to bring their MacBook Pro to an Apple Store or service provider or send it in via mail for repairs.
An affected MacBook Pro may display one or more of the following symptoms: -Distorted or scrambled video on the computer screen -No video on the computer screen (or external display) even though the computer is on -Computer restarts unexpectedly
Affected products include 15 and 17-inch MacBook Pro models manufactured in 2011 and 15-inch Retina MacBook Pro models manufactured between Mid 2012 and Early 2013. Users can see whether their computers are affected by using the "Check Your Coverage" tool on Apple's site.
Apple is contacting customers who already paid to have their machines repaired either through Apple or an Apple Authorized Service Provider to arrange a reimbursement. The company asks customers who paid for a repair for the issue and did not receive an email to contact Apple.
Apple will provide repairs until February 27, 2016, or three years from the MacBook's original date of sale, depending on which coverage period is longer.
Some early and late-2011 MacBook Pro owners with discrete graphics cards have been experiencing GPU failures and crashes for years now, causing screen glitches and image distortion, among other problems.
MacBook owners petitioned Apple to begin a repair program for the machines on change.org and even went as far as filing a class action lawsuit after an extended period of time without a repair program.
The lawsuit asked that Apple acknowledge that an issue exists and repair affected machines, which the company appears to be prepared to do with the launch of today’s repair program covering both repairs and reimbursements for repairs already made. It is unclear how the new program will affect the class-action lawsuit brought against Apple by 2011 MacBook Pro owners.
Apple hasn't updated the AirPods Pro since 2022, and the earbuds are due for a refresh. We're counting on a new model this year, and we've seen several hints of new AirPods tucked away in Apple's code. Rumors suggest that Apple has some exciting new features planned that will make it worthwhile to upgrade to the latest model.
Subscribe to the MacRumors YouTube channel for more videos.
Heal...
Wednesday June 25, 2025 2:08 pm PDT by Joe Rossignol
Chase this week announced a series of new perks for its premium Sapphire Reserve credit card, and one of them is for a pair of Apple services.
Specifically, the credit card now offers complimentary annual subscriptions to Apple TV+ and Apple Music, a value of up to $250 per year.
If you are already paying for Apple TV+ and/or Apple Music directly through Apple, those subscriptions will...
Popular accessory maker Anker this month launched two separate recalls for its power banks, some of which may be a fire risk.
The first recall affects Anker PowerCore 10000 Power Banks sold between June 1, 2016 and December 31, 2022 in the United States. Anker says that these power banks have a "potential issue" with the battery inside, which can lead to overheating, melting of plastic...
In 2020, Apple added a digital car key feature to its Wallet app, allowing users to lock, unlock, and start a compatible vehicle with an iPhone or Apple Watch. The feature is currently offered by select automakers, including Audi, BMW, Hyundai, Kia, Genesis, Mercedes-Benz, Volvo, and a handful of others, and it is set to expand further.
During its WWDC 2025 keynote, Apple said that 13...
Apple's next-generation iPhone 17 Pro and iPhone 17 Pro Max are around three months away, and there are plenty of rumors about the devices.
Apple is expected to launch the iPhone 17, iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max in September this year.
Below, we recap key changes rumored for the iPhone 17 Pro models:Aluminum frame: iPhone 17 Pro models are rumored to have an...
Apple last month announced the launch of CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles.
There was news this week about which automakers will and won't offer CarPlay Ultra, and we have provided an updated list below.
CarPlay Ultra is currently limited to newer Aston Martin vehicles in the U.S. and Canada. Fortunately, if you cannot...
Apple will finally deliver the Apple Watch Ultra 3 sometime this year, according to analyst Jeff Pu of GF Securities Hong Kong (via @jukanlosreve).
The analyst expects both the Apple Watch Series 11 and Apple Watch Ultra 3 to arrive this year (likely alongside the new iPhone 17 lineup, if previous launches are anything to go by), according to his latest product roadmap shared with...
Apple is planning to launch a low-cost MacBook powered by an iPhone chip, according to Apple analyst Ming-Chi Kuo.
In an article published on X, Kuo explained that the device will feature a 13-inch display and the A18 Pro chip, making it the first Mac powered by an iPhone chip. The A18 Pro chip debuted in the iPhone 16 Pro last year. To date, all Apple silicon Macs have contained M-series...
Once again Apple demonstrates why they are the leader of the pack when it comes to tacking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.
Umm, not a leader. A leader would have acknowledged the problem when the problem started to occur. They've waited too long and I assume many people have already ditched their failed systems and purchased new ones.
And, if all they're doing is replacing the logic board, that won't fix the problem. My fixed logic board died after three weeks or so.
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers.
Are you delusional? They denied it for years and only just now did it after being hit with multiple class action lawsuits. That's not first class service, it's a move to avoid getting a huge settlement thrown at them in court.
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.
Not at all. We've had 4-5 MBPs come down with this issue, it's cost us ~£600 every time. Think we'll see any of that back? Not a chance. They've denied it's been their problem for years. Where was the world class service then?
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple.
This is a joke. Apple has been raping customers charging them to repair their own defective junk for almost four years now! These have been failing since 2012. I had to upgrade from a standard rework station to a $8000 semi automatic optical alignment BGA rework machine just to keep up with the amount of these that were coming in everyday with the same problem.
Only now in 2015 does Apple acknowledge it and they are considered a "leader"? After people gave up on their machine? After people paid for repeated repairs that resulted in the same failure, gave up, and moved onto other machines? After they wrote off their $2000 investment as junk?
The real question here is how many people are going to get turned away because of bumps in the case, liquid damage stickers turned red because of humidity, or "yeah, this isn't a video issue because we can't boot into the ASD disk we use to confirm it's a video issue" BS like in 2008!
I LOVED how they said "we can't run diagnostics therefore we can't tell it's a video issue" when the GPU FAILING KEPT THEM FROM BEING ABLE TO RUN DIAGOSTICS!!!
I am curious to see how this plays out. I hope it works out well for users, but I have little hope.
No I do not. But with large threads (both in size and number) on both Macrumors and Apple Discussions, a petition that gathered several thousand signatures, the attempted class action lawsuit, and now Apple's acknowledgement more than makes up for that in my opinion.
Biggest design overhaul since iOS 7 with Liquid Glass, plus new Apple Intelligence features and improvements to Messages, Phone, Safari, Shortcuts, and more. Developer beta available now ahead of public beta in July.
