Apple Extends MacBook Pro Repair Extension Program for Video Issues Until December 31, 2016

Apple has extended its MacBook Pro Repair Extension Program for Video Issues until December 31, 2016, or four years from its original date of sale, according to a recently updated support document on its website. The program was previously set to expire next week, on February 27, 2016, or three years from the original date of sale.

macbook_pro_2011_graphics_issue
Apple launched the repair program exactly one year ago today to address select 15-inch and 17-inch MacBook Pro models, sold between February 2011 and February 2013, that have problems with distorted video, no video, or unexpected system restarts. Customers can look up their MacBook Pro model using Apple's "Check Coverage" online tool.

Apple or an Apple Authorized Service Provider will continue to repair affected MacBook Pro models at no charge, and customers who already paid for an authorized repair can contact Apple to arrange reimbursement. Customers can bring their MacBook Pro to an Apple Store or AASP, or mail the notebook to a local Apple Repair Center.

MacBook Pro video issues impacted a significant number of customers, prompting a class-action lawsuit against against Apple and an online petition with over 40,000 signatures. Affected MacBook Pro models often have visual banding or malfunctions on the screen, particularly when users are watching HD videos or using CPU-intensive software like the Adobe Creative Suite or Final Cut Pro.

The issues stem from defective Nvidia and AMD GPUs that do not function correctly because of lead-free soldering that causes short circuiting and other problems, according to legal documents. Apple has since launched a similar repair program for late 2013 Mac Pro video issues, which are also related to AMD GPUs. The symptoms are nearly identical, including distorted video and system instability.

Related Roundup: MacBook Pro

Top Rated Comments

(View all)
Avatar
61 months ago
Sadden to read Apple still won't acknowledge this problem started in MacBookPro Mid-2010 and fix those.
Score: 15 Votes (Like | Disagree)
Avatar
61 months ago
That is great and all, but if the parts haven't been fixed, it is replacing one faulty part with another.
Score: 13 Votes (Like | Disagree)
Avatar
61 months ago
Had my logic board and top clamshell replaced completely for free under this program. Over £700 worth of repairs! Good guy Apple.
Score: 5 Votes (Like | Disagree)
Avatar
61 months ago
I filled out the "Coverage Form", and it just told me that my warranty had expired. It didn't tell me if my item was affected.
Score: 4 Votes (Like | Disagree)
Avatar
61 months ago
Wow. QA over at Apple has really gone down hill. It seems like every week there's a story regarding faulty hardware or malfunctioning software. I don't ever remember it being this bad.
Score: 4 Votes (Like | Disagree)
Avatar
61 months ago

Sadden to read Apple still won't acknowledge this problem started in MacBookPro Mid-2010 and fix those.

My 2010 MacBook Pro is affected too. Has anyone tried to get Apple to fix their 2010 under this warranty program?
Score: 4 Votes (Like | Disagree)

Top Stories

Apple References Unreleased 2020 16-Inch MacBook Pro in Boot Camp Update

Monday October 26, 2020 8:42 am PDT by
Last week, Apple released an update for Boot Camp, its utility for running Windows on a Mac. While this update would typically be unremarkable, several of our readers noticed that the release notes reference an unreleased 2020 model of the 16-inch MacBook Pro. While this could easily be a mistake, the 16-inch MacBook Pro is nearly a year old, so it is certainly a worthy candidate for a...

Google Reportedly Pays Apple $8-12 Billion Per Year to be Default iOS Search Engine

Sunday October 25, 2020 2:59 pm PDT by
The United States Justice Department is targeting a lucrative deal between Apple and Google as part of one of the U.S. government's largest antitrust cases, reports The New York Times. On Tuesday, the Justice Department filed an antitrust lawsuit against Google, claiming the Mountain View-based company used anticompetitive and exclusionary practices in the search and advertising markets to ...

iPhone 12 Pro Allows You to Measure Someone's Height Instantly Using LiDAR Scanner

Saturday October 24, 2020 11:12 am PDT by
iPhone 12 Pro models feature a new LiDAR Scanner for enhanced augmented reality experiences, but the sensor also enables another unique feature: the ability to measure a person's height instantly using the Measure app. You can even measure the seated height of a person in a chair, according to Apple. When the Measure app detects a person in the viewfinder, it automatically measures their...

MagSafe Charger Only Charges at Full 15W Speeds With Apple's 20W Power Adapter [Updated]

Monday October 26, 2020 3:38 pm PDT by
Alongside the iPhone 12 and 12 Pro models, Apple introduced a new MagSafe charger that attaches to the magnetic ring in the back of the devices, providing up to 15W of charging power, which is double the speed of the 7.5W Qi-based wireless charging maximum. Apple does not provide a power adapter with the $39 MagSafe charger, requiring users to supply their own USB-C compatible option. Apple...

Early iPhone 12 Tests Show Ceramic Shield is Stronger and More Scratch Resistant Than iPhone 11 Glass

Friday October 23, 2020 1:21 pm PDT by
Apple's new iPhone 12 models are protected by a Ceramic Shield cover glass that has nano-ceramic crystals infused right into the glass to improve durability. According to Apple, Ceramic Shield offers four times better drop protection than the glass used for the iPhone 11 models. YouTube channel MobileReviewsEh conducted some tests on the iPhone 12 using a force meter to compare its performance ...

iPhone 12 Six-Foot Drop Test Results: Ceramic Shield More Durable But Not Damage Proof

Monday October 26, 2020 5:00 am PDT by
Apple's new iPhone 12 and iPhone 12 Pro feature a new Ceramic Shield screen that Apple says offers 4x better drop performance. To test that claim, Allstate Protection Plans put the two models through a range of breakability tests and recorded the results. In a face down sidewalk drop test at six feet, the iPhone 12 suffered small cracks and scuffed corners and edges, leaving sharp grooves in ...

Bloomberg: New AirPods and AirPods Pro Coming in 2021, AirPods Studio Delayed, Third HomePod Model Also Possible

Monday October 26, 2020 3:34 am PDT by
Apple plans to update its AirPods line next year with two new models including third-generation AirPods and second-generation AirPods Pro, according to a new report from Bloomberg. The Cupertino, California-based technology giant is working on two new models: third-generation entry-level AirPods and the second version of the AirPods Pro earbuds, according to people familiar with the plans. ...

Report: Apple Silicon iMac Featuring Desktop Class 'A14T' Chip Coming First Half of 2021

Tuesday October 27, 2020 4:14 am PDT by
The first iMac powered by Apple Silicon is set to arrive in the first half of next year and will feature a desktop class "A14T" chip, according to Chinese-language newspaper The China Times. Codenamed "Mt. Jade," Apple's first custom-made desktop processor will be twinned with its first self-developed GPU, codenamed "Lifuka," both of which are being produced using TSMC's 5-nanometer process, ...

iPhone 11 Pro Outlasts iPhone 12 and 12 Pro in Extensive Battery Life Test

Friday October 23, 2020 8:36 am PDT by
Arun Maini today shared a new side-by-side iPhone battery life video test on his YouTube channel Mrwhosetheboss, timing how long the new iPhone 12 and iPhone 12 Pro models last on a single charge compared to older models, with equal brightness, settings, battery health, and usage. All of the devices are running iOS 14 without a SIM card inserted. In the test, the iPhone 11 Pro outlasted both ...

Apple Warns MagSafe Charger Can Leave Circular Imprints on Leather Cases

Friday October 23, 2020 3:23 pm PDT by
If you keep your iPhone in a leather case while charging with Apple's new MagSafe Charger, the case might show circular imprints from contact with the accessory, according to a new Apple support document published today. Apple's leather cases for the iPhone 12 and iPhone 12 Pro are not available until November 6, but a MacRumors reader has already shared a photo of a circular imprint on...