MacRumors

Apple today began notifying users of the company's first-generation iPod nano that it is now offering a replacement program intended to address concerns over overheating batteries.

Dear iPod nano owner,

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Under pressure from regulators, Apple agreed to provide replacements for affected units in South Korea in 2009 and in Japan in 2010. With today's announcement, it appears that the replacement program is now in effect on a worldwide basis.

Customers with affected devices can fill out a claim form to confirm eligibility for replacement. Defective devices will be replaced within six weeks and will carry 90-day warranties. Customers who have personalized iPod nano devices will not be able to receive personalization on their replacement devices.

While the redesigned "iPhone 5" form factor failed to surface with last month's update that saw the introduction of the iPhone 4S, reports have suggested that the next-generation iPhone expected to debut next year will indeed carry a significant redesign.

Business Insider now reports that it has received word from a source who has claimed to have had access to an iPhone 5 prototype and offered some details on the device.

We've been told this by an industry source who has been right about future Apple products in the past.

We have not been able to verify what he told us with a second source. So we're still treating these details as rumors. You should probably still read this post with a nice fat dose of salt.

According to the source, Apple did indeed hope to launch the iPhone 5 this year, but was forced to scrap those plans several months before the iPhone 4S was ultimately introduced. Among the iPhone 5 details cited by the source:

- 4-inch screen
- Aluminum back
- Capacitive home button
- "Flatter" form factor
- Much faster than current hardware, but poor battery life
- 10-megapixel rear camera
- Siri prototype known as "Assistant", which had been the rumored name for the feature until its introduction

According to the source, the primary objection regarding the prototype design came from Steve Jobs, who claimed that the larger screen would result in fragmentation of the iOS ecosystem, something the company has worked hard to limit.

Business Insider does not have a particularly solid track record on Apple product rumors, and is also including its own warnings about taking the report with a grain of salt. But the claims are certainly of some interest given the curiosity surrounding what happened with the claimed leaked design that resulted in significant numbers of cases being produced for a device that failed to appear.

As noted by The Next Web, Apple has quietly tweaked the title of marketing chief Phil Schiller, dropping "Product" from his previous title of Senior Vice President of Worldwide Product Marketing. As the report notes, however, it is unclear whether his new title of Senior Vice President for Worldwide Marketing reflects a change in responsibilities or if it simply more accurately reflects what he is already doing.

Schiller's biography page had previously listed "Product Marketing, Developer Relations, and Business Marketing" as being under his purview, but the updated page omits mention of any specific programs within Worldwide Marketing that Schiller might be responsible for.

The Next Web suggests that with Ron Johnson having departed Apple as of November 1st to become CEO of department store chain J.C. Penney, Schiller may have taken on some new responsibilities related to retail store marketing. One other possibility relates to Apple's education division, which Tim Cook has reportedly integrated into the company's broader marketing and sales divisions. With Schiller now overseeing marketing for educational initiatives, Apple may feel that the broader "Worldwide Marketing" title is more applicable to his current responsibilities.

Tim Cook has made a few changes to the executive leadership team since he took over as CEO in late August. Johnson's departure as head of retail is obviously one major change, but Apple has yet to name a replacement for Johnson. The other major change so far has been the elevation of Eddy Cue to the senior vice president level as his role as iTunes and App Store chief has expanded recently to include the iBookstore, iCloud, and iAd.

As it has a number of times during developer testing, Apple has just sent out an email to registered developers indicating that it will once again be deleting their iTunes Match libraries. The latest deletion is scheduled for tomorrow, November 12th.

As we prepare for the launch of iTunes Match, we will be deleting all current iCloud libraries on Saturday, November 12th at 10 AM PST.

Please turn off iTunes Match on all of your computers and iOS devices. On your computer, choose Store > Turn off iTunes Match. On your iOS device, tap Settings > Music, then turn off iTunes Match. On your Apple TV, please choose Music > Turn off iTunes Match.

The songs on your computer should not be affected. As always, please backup regularly and do not delete the music you add to iCloud from your computer.

Apple has modified the language from past notices to include a specific time for the deletion (10 AM PST) and reference to the deletion coming as Apple "prepare[s] for the launch of iTunes Match". Consequently, the development may offer some hope that a public debut of the service may now be near.

Apple had initially announced that iTunes Match would debut in the United States by the end of October, but the company missed that target and has not provided an updated timeframe for the launch. The company has since issued a new iTunes beta to continue testing.

Yesterday, Apple released iOS 5.0.1, the first update to the company's latest iOS 5.0 mobile operating system and one designed in large part to address complaints of battery life issues. But even with the update, a number of users are still reporting significant issues with battery life on their iOS devices.

Apple has now provided a statement to AllThingsD indicating that it is continuing to investigate the battery life complaints in an attempt to determine what is causing the problems.

The recent iOS software update addressed many of the battery issues that some customers experienced on their iOS 5 devices,” the company said in a statement. “We continue to investigate a few remaining issues.”

Apple has not committed yet to a near-term iOS update to address any additional issues, but is presumably already working on a follow-up update incorporating fixes for any other problems it discovers.

Following on Apple's proposed standard for smaller SIM cards, a German company has proposed its own standard. Giesecke & Devrient, the company that developed the world's first SIM card, has proposed the so-called "nano-SIM" as a card one-third smaller and 15 percent thinner than the current smallest card, the micro-SIM, that's used in the iPhone 4 and 4S and both generations of 3G iPad.

Apple has expressed a distinct interest in reducing the size of or eliminating SIM cards entirely, moves which would save space to allow Apple to either further shrink its devices or make room for other new or larger components. Late last year, Apple was said to have worked with Gemalto to develop a built-in SIM card which would use a chip to store subscriber information. But while the GSM Association and several carriers appeared to be in support of Apple's idea, other carriers threatened to withhold iPhone subsidies if Apple moved forward with the plan, objections that reportedly led to Apple scrapping the soft-SIM idea, at least for the time being.

With carriers nixing the idea of SIM card-less GSM phones, Apple apparently refocused its efforts on shrinking the size of the card further than the current micro-SIM size. Those efforts led to Apple's proposal for the new SIM card standard, which has been under review by the European Telecommunications Standards Institute (ETSI) and has the support of a number of carriers.

According to today's report, G&D has submitted its design to the ETSI, the standards organization behind the three standard sizes of SIM cards (full-size, mini-SIM, and micro-SIM), illustrated above. It is unclear, however, whether the nano-SIM design discussed in today's report is related to Apple's proposed design. Regardless, ETSI reportedly hopes to have the new nano-SIM format standardized by the end of this year, and an adapter will exist to make the new SIM backwards-compatible with older devices.

(Image via Flickr/William Hook)

Google made waves last year for its introduction of Google TV, new software intended to integrate the Internet with television content and revolutionize the TV-watching experience. One of the key hardware launch partners for Google TV was Logitech, which offered its "Revue" set-top box for Google TV at a price of $299.

Google TV failed to catch on with consumers, and by July of this year Logitech had slashed pricing on the Revue box to just $99 and taken an accounting charge on the loss related to the below-cost sale price. The lack of consumer interest in Google TV reminded observers of comments made by Steve Jobs just after Google's announcement of its Google TV project.

Subsidized set-top boxes have squashed innovation because no one wants to pay for separate boxes...ask TiVo, Roku, us, Google in a few months. The set-top box needs to be torn up and redesigned to get people things they way they want them. And there's no go-to-market strategy for that. With the iPhone, and now the iPad, we could partner with carriers, but television is very balkanized...everything is local.

Just two weeks ago, Google announced a significant update to the Google TV platform, but Logitech apparently has no interest in being burned twice, as The Verge reports that the company has sworn off any further Google TV work and acknowledged that the original effort was "a big mistake". According to Logitech CEO Guerrino De Luca:

To make the long story short, we thought we had invented [sliced] bread and we just made them. [We made a commitment to] just build a lot because we expected everybody to line up for Christmas and buy these boxes [at] $300 [...] that was a big mistake.

De Luca notes that Logitech "executed a full scale launch with a beta product", a decision that resulted in a $100 million loss for the company when consumer demand failed to meet expectations. De Luca admits that Google TV may yet have success in the market but that any such developments are some time away and will not involve Logitech.

Google is of course only one of the companies seeking to change the way users interact with and experience television. Apple's current Apple TV set-top box primarily serves to integrate iTunes Store content with television sets, but the company is said to be working on a revolutionary new Siri-based interface for an actual television set product that could launch by 2013. And Sony has also acknowledged its efforts in the field, seeing the need to step up and address Apple's success so far with its iTunes ecosystem as well its future television plans.

Much has been made of Steve Jobs' revelation in his authorized biography about having "cracked" how to develop a revolutionary interface for an integrated television set, a disclosure that has led to claims of Apple working to launch a Siri-enabled television set by 2013.

The Wall Street Journal takes a look at how seriously Sony is taking the Apple threat, sharing comments from Sony CEO Howard Stringer about the strategies the company is seeking to employ, beginning with a "platform" spanning all the way from mobile devices to television sets.

Sony has a "four screen" strategy of offering network services on mobile phones, tablet computers, personal computers and TV sets. "I spent the last five years building a platform so I can compete against Steve Jobs," Mr. Stringer said. "It's finished, and it's launching now."

Stringer also claims that Sony has some ideas about a "different kind of TV set" that it has been working on as it seeks to beat Apple to the punch.

Mr. Stringer declined to discuss details of what Sony has on the drawing board, but said, "There's a tremendous amount of R&D going into a different kind of TV set." He added that he has "no doubt" Apple's late leader Steve Jobs also was working on changing the traditional TV set.

"That's what we're all looking for," said Mr. Stringer. "We can't continue selling TV sets [the way we have been]. Every TV set we all make loses money."

Stringer touches on several other topics in his interview, including an admission that Sony failed to realize how difficult it would be to get content providers to sign on to provide 3-D programming, a reluctance that has significantly slowed adoption of the technology. Stringer also briefly mentions the iPhone and his belief that other platforms will match the iOS experience, but that those platforms will need to adopt the seamless experience Apple has championed for its "well organized" devices and ecosystem.

Alongside today's round of international iPhone 4S launches, Apple also began offering unlocked iPhone 4S models for sale in the United States. Orders placed through the company's online store are currently listed with estimated shipping of 1-2 weeks.

Pricing for the unlocked, contract-free iPhone 4S comes in at $649/$749/$849 for the 16/32/64 GB models respectively. The unlocked device is compatible only with supported GSM networks, and Apple offers some advice on which customers might benefit most by purchasing an unlocked iPhone.

The unlocked iPhone includes all the features of iPhone but without a contract commitment. You can activate and use it on the supported GSM wireless network of your choice, such as AT&T in the United States.* The unlocked iPhone 4 or iPhone 4S will not work with CDMA-based carriers such as Verizon Wireless or Sprint.

If you don’t want a multiyear service contract or if you prefer to use a local carrier when traveling abroad, the unlocked iPhone is the best choice. It arrives without a micro-SIM card, so you’ll need an active micro-SIM card from any supported GSM carrier worldwide. To start using it, simply insert the micro-SIM card into the slot on your iPhone and turn it on by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to set up your iPhone.

Apple had previously announced as pre-orders went live in the United States back in early October that unlocked models would become available in November. The company's retail stores, however, began selling off-contract phones immediately after launch, with customers discovering that those devices were also coming through unlocked.

The iPhone 4S officially launched in fifteen new countries today, with Hong Kong and South Korea being two of the highest-profile new markets.

M.I.C gadget followed the opening in Hong Kong, noting that over 3,000 people showed up at Apple's massive new flagship store in the IFC Mall. But Apple staff reportedly allowed only 1,250 of those people to line up for the device, resulting in a significant number of people being turned away and milling about in advance of the opening.

Hong Kong has long been a popular market for scalpers given its close proximity to China proper and its lack of sales taxes and VAT. Given that the iPhone 4S has not yet launched in China, the Hong Kong launch was indeed primed for a significant gray market push from scalpers. M.I.C gadget notes that the vast majority of people in line at the Hong Kong Apple store appeared to be purchasing on behalf of scalpers, with many of them having been paid to stand in line and purchase the maximum of five devices. Following pre-orders last week that sold out in just ten minutes, reports indicate that Apple's retail store sold out of its own stock within three hours.

M.I.C gadget also details how quickly the scalped devices made their way to gray market dealers, with some offering as many as 50-100 iPhone 4S units for sale within a few hours of its official launch.

iPhone 4S lines were also long in South Korea, as reported by Yonhap, with carriers KT and SK Telecom serving as the primary launch locations given the absence of any official Apple retail stores in the country. SK Telecom invited the first 100 pre-order customers to a midnight launch event with local hip-hop artists and other fanfare, while KT opted to focus on the more traditional customer lineup for the morning launch of the device.

In addition to Hong Kong and South Korea, the iPhone 4S also launched today in Albania, Armenia, Bulgaria, El Salvador, Greece, Guatemala, Malta, Montenegro, New Zealand, Panama, Poland, Portugal, and Romania.

Sprintfeed reports that Sprint will be SIM locking their iPhone 4S SIMs starting on November 11th.

Starting tomorrow, all iPhone 4S devices will have the SIM locked. The locking occurs during the activation process and is invisible to the customer (no extra action is needed by customer or rep).

The status of the Sprint iPhone 4S SIM slot has been the subject of some confusion. One early report claimed that the Sprint iPhone 4S SIM slot would be ship unlocked. While true at launch, Sprint then clarified that they would be locking the SIM shortly after launch.

Indeed, the Sprint iPhone 4S will ship with its micro-SIM slot unlocked. However, Sprint now says that it will be locking that slot “shortly after launch” via an update pushed to those devices. After the slot has been locked, Sprint says that it will allow customers in good standing to unlock the SIM for international use in the future.

Curiously, the new memo notes that "this SIM lock update will not impact any current iPhone 4S customers (activated prior to 11/11/11)." Taken at face value, that suggests that those who purchased and activated an iPhone 4S prior to 11/11/11 will be able to keep their unlocked SIM slot.

An unlocked SIM slot allows customers to use different SIM cards from other networks in their iPhones. This is most frequently used when traveling abroad where local SIM cards can be purchased to avoid international roaming fees. Meanwhile, Apple has stated they will be officially selling unlocked iPhone 4Ss sometime in November.

Apple has released MacBook Pro SMC Firmware Update 1.5. The update fixes an issue where the machine would shut off unexpectedly under heavy processor load, even when plugged in.

This update resolves an issue where a MacBook Pro being used with a power adapter may unexpectedly shut down under heavy workload if the battery charge level is near empty.

Your computer's power cord must be connected and plugged into a working power source, or your battery must be at least 25% charged.

When your computer restarts a gray screen will appear with a status bar to indicate the progress of the update.

Your computer's fans will run at full speed during the update but will return to normal speed once the update completes.

Do not disturb or shut off the power on your computer during this update.

MacBook Pro SMC Firmware Update 1.5 can be downloaded from Apple's support website.

The update applies to owners of MacBook Pro models 8,1, 8,2, and 8,3. These include both MacBook Pro (Early 2011) and MacBook Pro (Late 2011).

Apple has matched $1.3 million in employee donations for a total of $2.6 million donated to charity via a program CEO Tim Cook instituted earlier this year. Via the program, Apple offered to match U.S. full-time employees' contributions to 501(c)(3) charitable organizations, up to $10,000 per employee per year.

The $1.3 million matched so far is being used by Apple to internally promote the program and solicit more donations. An image touting the success of the program links employees to a page that provides an overview of the matching program.

The total was first reported by AppleInsider.

This video was produced by the staff of an Apple Retail Store as an entertaining way to teach Apple's customer service strategy. That strategy, based on one from the Ritz Carlton hotel -- widely acknowledged as the gold standard in customer service -- allows Apple Retail Store employees to assist customers without pressuring them to buy.

As Apple products generally sell themselves, the theory is that employees merely need to present the proper solutions to the customer based on their needs. Uncovering those needs is key to completing the sale and creating satisfied customers or "promoters" in Apple Store parlance.

The Apple Steps of Service, as taught during Core Training, which every new hire at Apple goes through:

A - Approach the customer with a "warm welcome"
P - Position, Permission, Probe -- Tell the customer what you want to do, ask permission, and then ask them questions to determine their needs.
P - Present the appropriate product solution that fits their needs.
L - Listen to their concerns.
E - End with a fond farewell and an invitation to return.

There are also the three A's -- three steps used with the "L" above to help alleviate customer concerns.

A - Acknowledge that their concerns are valid.
A - Align with the customer, agreeing that you would feel the same were you in their shoes.
A - Assure the customer that you will be able to solve their problem to their satisfaction.

The video, which was well-received by employees at an all-hands store meeting, was posted by former Apple employee Kyle Sisson as part of his editing portfolio. It is a brief look into the back of house, where much of the video was filmed, an unusual occurrence at the intensely private Apple Store.

Update: The video has been removed.