Apple Retail Staff Drilled to Recommend iPhone 15 USB-C Charging Accessories at Point of Sale

With Apple's iPhone 15 series launch potentially now just two weeks away, Apple retail employees are reportedly being drilled to emphasize to customers at the point of sale that the switch to USB-C means the new devices cannot be charged with existing Lightning charging cables that they may already own.

iPhone 15 to Switch From Lightning to USB C in 2023 feature
When customers purchase a new ‌iPhone‌ 15 model, Apple staff will be trained to caution that while a USB-C to USB-C cable is included in the box, a USB-C charger is not. Employees will therefore direct customers to the in-store availability of Apple USB-C power adapters and additional Apple-certified USB-C cables to meet the need for multiple charging locations.

Apple has used its proprietary Lightning port on ‌iPhone‌ models for over 10 years, but in recent years Apple's Macs and iPads have all transitioned to the more common USB-C charging standard. Pressure to comply with new regulations implemented in Europe reportedly hastened the company's decision to switch to USB-C for iPhones, however despite its initial reluctance to make the change in 2023, Apple stands to profit enormously from the switch.

According to Apple analyst Ming-Chi Kuo, Apple in March significantly increased the total shipment forecast of its 20W USB-C charger by approximately 120% for the third quarter of this year, and set 20W USB-C charger shipments at about 70 million units for the fourth quarter. Overall, Apple's 20W USB-C charger shipments in 2023 are anticipated to see a significant 30–40% year-on-year growth, amounting to 230–240 million units, thanks to the strong replacement demand.

Kuo believes Apple's upcoming ‌iPhone‌ 15 series will include support for faster charging speeds when used with MFi-certified USB-C chargers, including its own 20W Power Adapter, while Leaker ShrimpApplePro has said that ‌iPhone‌ 15 models will only officially support USB-C accessories certified by the Apple Made for ‌iPhone‌ (MFi) program.

usb c power adapter
Meanwhile Apple supplier Foxconn is said to be producing accessories like EarPods and cables with USB-C connectors that are MFi certified, and Apple is also expected to release a new AirPods Pro USB-C charging case.

At least some of the ‌iPhone‌ 15 models could support charging speeds up to 35W, which would allow for quicker charging with an appropriate power adapter. It is not clear if this is a feature that will be available for all of the ‌iPhone‌ 15 models or just the ‌iPhone‌ 15 Pro models.

At the current time, the ‌iPhone‌ 14 models can charge at a maximum of around 27W, with the Pro models able to charge a bit faster. An increase to 35W would speed up charging times. If the ‌‌iPhone‌ 15‌ models support up to 35W charging, Apple could start recommending its 30W MacBook Air charger or its 35W Dual USB-C charger for maximum charging speed.

Overall, Apple stands to gain significant revenue from USB-C accessory sales as it effectively renders obsolete Lightning cables and connecting USB-A chargers already used by millions of Apple customers worldwide. With ‌iPhone‌ 15 prices expected to increase, many customers in the market for a new model this year will also therefore have to brace themselves for the additional financial burden of replacement chargers and cables.

Apple will unveil the ‌iPhone‌ 15 series at an event scheduled for Tuesday, September 12 at 10 a.m. Pacific Time. A live stream of the event will be available on YouTube, on Apple's website, and in the Apple Events app for the Apple TV.

Related Forum: iPhone

Popular Stories

iOS 26

iOS 26.2 Coming Soon With These 8 New Features on Your iPhone

Thursday December 11, 2025 8:49 am PST by
Apple seeded the second iOS 26.2 Release Candidate to developers earlier this week, meaning the update will be released to the general public very soon. Apple confirmed iOS 26.2 would be released in December, but it did not provide a specific date. We expect the update to be released by early next week. iOS 26.2 includes a handful of new features and changes on the iPhone, such as a new...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2 and AirPods Pro 3

Thursday December 11, 2025 11:28 am PST by
Apple today released new firmware designed for the AirPods Pro 3 and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B30, up from 8B25, while the AirPods Pro 2 firmware is 8B28, up from 8B21. There's no word on what's include in the updated firmware, but the AirPods Pro 2 and AirPods Pro 3 are getting expanded support for Live Translation in the European Union in iOS...
iOS 26

iOS 26.4 and iOS 27 Features Revealed in New Leak

Friday December 12, 2025 10:56 am PST by
Macworld's Filipe Espósito today revealed a handful of features that Apple is allegedly planning for iOS 26.4, iOS 27, and even iOS 28. The report said the features are referenced within the code for a leaked internal build of iOS 26 that is not meant to be seen by the public. However, it appears that Espósito and/or his sources managed to gain access to it, providing us with a sneak peek...
iOS 26

Apple Releases iOS 26.2 With Alarms for Reminders, Lock Screen Changes, Enhanced Safety Alerts and More

Friday December 12, 2025 10:10 am PST by
Apple today released iOS 26.2, the second major update to the iOS 26 operating system that came out in September, iOS 26.2 comes a little over a month after iOS 26.1 launched. ‌iOS 26‌.2 is compatible with the ‌iPhone‌ 11 series and later, as well as the second-generation ‌iPhone‌ SE. The new software can be downloaded on eligible iPhones over-the-air by going to Settings >...
Google maps feaure

Google Maps Quietly Added This Long-Overdue Feature for Drivers

Wednesday December 10, 2025 2:52 am PST by
Google Maps on iOS quietly gained a new feature recently that automatically recognizes where you've parked your vehicle and saves the location for you. Announced on LinkedIn by Rio Akasaka, Google Maps' senior product manager, the new feature auto-detects your parked location even if you don't use the parking pin function, saves it for up to 48 hours, and then automatically removes it once...
AirTag 2 Mock Feature

Apple AirTag 2: Four New Features Found in iOS 26 Code

Thursday December 11, 2025 10:31 am PST by
The AirTag 2 will include a handful of new features that will improve tracking capabilities, according to a new report from Macworld. The site says that it was able to access an internal build of iOS 26, which includes references to multiple unreleased products. Here's what's supposedly coming: An improved pairing process, though no details were provided. AirTag pairing is already...
macOS Tahoe 26 Thumb

Apple Releases macOS Tahoe 26.2 With Edge Light

Friday December 12, 2025 10:08 am PST by
Apple today released macOS Tahoe 26.2, the second major update to the macOS Tahoe operating system that came out in September. macOS Tahoe 26.2 comes five weeks after Apple released macOS Tahoe 26.1. Mac users can download the macOS Tahoe update by using the Software Update section of System Settings. macOS Tahoe 26.2 includes Edge Light, a feature that illuminates your face with soft...
iOS 26

15 New Things Your iPhone Can Do in iOS 26.2

Friday December 5, 2025 9:40 am PST by
Apple is about to release iOS 26.2, the second major point update for iPhones since iOS 26 was rolled out in September, and there are at least 15 notable changes and improvements worth checking out. We've rounded them up below. Apple is expected to roll out iOS 26.2 to compatible devices sometime between December 8 and December 16. When the update drops, you can check Apple's servers for the ...
maxresdefault

iOS 26 Code Leak Reveals Apple Smart Home Hub Details

Thursday December 11, 2025 4:02 pm PST by
Apple is working on a smart home hub that will rely heavily on the more capable version of Siri that's coming next year. We've heard quite a bit about the hub over the last two years, but a recent iOS 26 code leak provides additional insight into what we can expect and confirms rumored features. Subscribe to the MacRumors YouTube channel for more videos. Macworld claims to have access to an ...

Top Rated Comments

ScottishDuck Avatar
30 months ago
Breaking news: staff at store told to sell products
Score: 58 Votes (Like | Disagree)
Anappleaday29 Avatar
30 months ago
Kinda strange to me that they don't have some kind of charging recycling program where you can bring in your old usb A plugs to get a couple bucks off a new apple certified usb-c one.
That way unnecessary e-waste is reduced and everyone has what they need to use their phones
Score: 37 Votes (Like | Disagree)
Apple Knowledge Navigator Avatar
30 months ago
They’re drilling staff now? Jeez some people will do anything to make a point!
Score: 29 Votes (Like | Disagree)
klasma Avatar
30 months ago

Kinda strange to me that they don't have some kind of charging recycling program where you can bring in your old usb A plugs to get a couple bucks off a new apple certified usb-c one.
That way unnecessary e-waste is reduced and everyone has what they need to use their phones
Or they could have included a USB-A to USB-C dongle in the box.



Attachment Image
Score: 19 Votes (Like | Disagree)
coredev Avatar
30 months ago
I don't understand the point of this at all. There has been no charger in the box for years now. The cables that came with the last 3 (?) iPhone generations connected to USB-C, so for anyone upgrading from a recent phone, they would need no new charger at all.

Also, there are no "existing Lightning chargers", there were never any Lightning chargers, only chargers with USB-A port and Lightning to USB-A cables. But those were not used for iPhones since several years.
Score: 16 Votes (Like | Disagree)
xxray Avatar
30 months ago

When customers purchase a new iPhone 15 model, Apple staff will be trained to caution that while a USB-C to USB-C cable is included in the box, a USB-C charger is not. Employees will therefore direct customers to the in-store availability of Apple USB-C power adapters and additional Apple-certified USB-C cables to meet the need for multiple charging locations.
This applied for the 12, 13, and 14 series though, too. The cable in the box has been lightning to USB-C, so people still would’ve needed to get a new USB-C charging brick the past 3 years without Apple employees telling them that.
Score: 15 Votes (Like | Disagree)