repair program


'repair program' Articles

Apple Offering Refunds to Customers Who Paid for iMac Hinge Repairs

Apple will issue refunds to customers who previously paid for an iMac display hinge replacement or repair, according to a recently updated service document internally distributed to Apple Authorized Service Providers and obtained by MacRumors. These repairs could often cost upwards of $100 based on user complaints. Apple's service document acknowledges some 27-inch iMacs shipped between December 2012 and July 2014 may be affected by an issue with the display hinge, resulting in the screen no longer adjusting and continuously tilting forward. The issue appears to be limited to late 2012 and late 2013 models in particular. The issue has been frequently reported by dozens of users on the Apple Support Communities, MacRumors discussion forums, and elsewhere on the web, with a number of iMac owners describing a similar experience in which the hinge makes an audible popping or cracking sound and then stops working. The underlying problem appears to be the use of plastic washers in the hinge's spring mechanism, which are evidently not strong enough to support the weight of the iMac's display. In many cases, the washers eventually break under the load, causing the familiar popping sound reported by users. iMac hinge with plastic washers (Image: Mac Plus in Singapore) Apple Support Communities user Mr Mo-Fo:I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted/positioned. I was not using the iMac at the time and it was not doing anything it just broke on its own. The Mac

Apple Extends MacBook Pro Repair Extension Program for Video Issues Until December 31, 2016

Apple has extended its MacBook Pro Repair Extension Program for Video Issues until December 31, 2016, or four years from its original date of sale, according to a recently updated support document on its website. The program was previously set to expire next week, on February 27, 2016, or three years from the original date of sale. Apple launched the repair program exactly one year ago today to address select 15-inch and 17-inch MacBook Pro models, sold between February 2011 and February 2013, that have problems with distorted video, no video, or unexpected system restarts. Customers can look up their MacBook Pro model using Apple's "Check Coverage" online tool. Apple or an Apple Authorized Service Provider will continue to repair affected MacBook Pro models at no charge, and customers who already paid for an authorized repair can contact Apple to arrange reimbursement. Customers can bring their MacBook Pro to an Apple Store or AASP, or mail the notebook to a local Apple Repair Center. MacBook Pro video issues impacted a significant number of customers, prompting a class-action lawsuit against against Apple and an online petition with over 40,000 signatures. Affected MacBook Pro models often have visual banding or malfunctions on the screen, particularly when users are watching HD videos or using CPU-intensive software like the Adobe Creative Suite or Final Cut Pro. The issues stem from defective Nvidia and AMD GPUs that do not function correctly because of lead-free soldering that causes short circuiting and other problems, according to legal documents.

Apple Launches Repair Program for Late 2013 Mac Pro Video Issues

Apple today launched a new Repair Extension Program that addresses video issues on some late 2013 Mac Pro models, according to an internal notice obtained by MacRumors. Apple has determined that graphics cards in some late 2013 Mac Pros, manufactured between February 8, 2015 and April 11, 2015, may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up. Apple or an Apple Authorized Service Provider will repair eligible Mac Pro models affected by the video issues free of charge until May 30, 2018. Apple lists a turnaround time of about 3-5 days. Apple says both graphics cards must be replaced on Mac Pros exhibiting any of the problems listed above. AMD's FirePro D500 (high-end model) and D700 (built-to-order) GPUs are affected. AMD's FirePro D300 GPU on the base Mac Pro is not listed. Customers can book an appointment with the Genius Bar at an Apple Store or visit an Apple Authorized Service Provider to determine if their Mac Pro is eligible for coverage. Unlike Apple's voluntary recall of some international AC wall adapters last week, Apple is unlikely to publicly announce this repair program on its support website, but it may contact some customers directly. A lengthy Apple Support Communities topic was posted about Mac Pro video issues in February 2015, and it has since amassed nearly 3,500 views and 50 replies from affected users. One customer claimed Apple agreed to replace his Mac Pro's graphics card after he contacted the company's support team about the issue. Apple also launched a repair

Apple Extends iPhone 5 Sleep/Wake Button Replacement Program Until 2016

Apple recently updated its iPhone 5 Sleep/Wake Button Replacement Program page, as noted by Apfelpage [Google Translate], adding an additional year onto the service. This will allow customers with a malfunctioning iPhone 5 up to three years after purchase date to replace the sleep/wake button on the device. The service began last April when multiple reports surfaced concerning the iPhone 5's lock button only sporadically working, or ceasing to function altogether. The program allowed customers to enter their iPhone's serial number to confirm its eligibility and subsequently carry-in or mail-in their device to be fixed in 4-6 days. Image via iFixit The new extension brings an additional year of coverage onto the service for iPhone 5 users facing faulty sleep/wake buttons. As a few redditors have noted, the service may require replacing more than just the lock button. I had mine fixed through this program. They changed all the buttons and replaced my battery for free too. Once you get your phone back you can ask the guy at the apple store for the list of parts that were replaced. I think they have to replace a few things in order to get to the button.The company did the same for its iPhone 5 Battery Replacement Program last week, as spotted initially by iPhone in Canada. The program was set to expire on March 1, 2015, "or two years after the first retail sale of the unit." Apple added a third year onto the program, extending the iPhone 5's battery replacement program into 2016 as

Apple Initiates Repair Program for 2011-2013 MacBook Pros With Video Issues

Apple has launched a repair program to fix MacBook Pro machines sold between February 2011 and February 2013 that have problems with distorted video, no video, or unexpected system restarts. As of February 20 in the United States and Canada (February 27 in other countries), users with affected machines will be able to visit an Apple Store or Apple Authorized Service Provider to receive repairs for their MacBook Pros at no charge. Customers will be able to bring their MacBook Pro to an Apple Store or service provider or send it in via mail for repairs. An affected MacBook Pro may display one or more of the following symptoms: -Distorted or scrambled video on the computer screen -No video on the computer screen (or external display) even though the computer is on -Computer restarts unexpectedlyAffected products include 15 and 17-inch MacBook Pro models manufactured in 2011 and 15-inch Retina MacBook Pro models manufactured between Mid 2012 and Early 2013. Users can see whether their computers are affected by using the "Check Your Coverage" tool on Apple's site. Apple is contacting customers who already paid to have their machines repaired either through Apple or an Apple Authorized Service Provider to arrange a reimbursement. The company asks customers who paid for a repair for the issue and did not receive an email to contact Apple. Apple will provide repairs until February 27, 2016, or three years from the MacBook's original date of sale, depending on which coverage period is longer. Some early and late-2011 MacBook Pro owners with discrete graphics cards