AT&T Files Complaint Against Verizon Over 3G Coverage Map Commercials
Engadget reports that AT&T has filed suit against Verizon over recent Verizon ads touting its national 3G network by comparing its coverage to AT&T's 3G network using the iPhone-inspired tagline "There's a map for that." The complaint requests an injunction preventing Verizon from depicting non-3G coverage areas in AT&T's network as "blank" spaces on maps in its advertising, as well monetary damages suffered by AT&T due to the advertising campaign.
AT&T's complaint stems from its belief that the ads mislead potential customers into thinking that AT&T provides no coverage outside of its 3G areas, while the vast majority of areas not covered by AT&T's 3G network are in fact covered by the company's 2.5G network that offers essentially the same experience as the 3G network, albeit at slower data speeds.
In response to a direct contact from AT&T, Verizon has altered the ads to remove an "out of touch" label for blank areas of maps depicting AT&T's 3G coverage and inserted a phrase at the end of the ads stating that voice and data services are available outside of the 3G coverage area in small font. The change, however, has not satisfied AT&T.
The move is certainly not unusual for AT&T and Verizon, as the two companies have faced off several times in the past over what each side has claimed as false or misleading advertising. Earlier this year, the two companies clashed over AT&T's claim of possessing "America's Most Reliable 3G Network".
AT&T's complaint stems from its belief that the ads mislead potential customers into thinking that AT&T provides no coverage outside of its 3G areas, while the vast majority of areas not covered by AT&T's 3G network are in fact covered by the company's 2.5G network that offers essentially the same experience as the 3G network, albeit at slower data speeds.
In response to a direct contact from AT&T, Verizon has altered the ads to remove an "out of touch" label for blank areas of maps depicting AT&T's 3G coverage and inserted a phrase at the end of the ads stating that voice and data services are available outside of the 3G coverage area in small font. The change, however, has not satisfied AT&T.
The move is certainly not unusual for AT&T and Verizon, as the two companies have faced off several times in the past over what each side has claimed as false or misleading advertising. Earlier this year, the two companies clashed over AT&T's claim of possessing "America's Most Reliable 3G Network".
Top Rated Comments
(View all)33 months ago
While I have ZERO complaints here in Houston, AT&T has nothing to complain about in other parts of the country that are struggling. Fact is fact, Verizon is the superior network based upon coverage and signal reliability. As always, YMMV.
33 months ago
The advert is perfectly clear that its talking about 3G coverage, Verison has blank spaces on their map as well, poor little AT&T.
33 months ago
"No! Don't let customers know that we have poor coverage in comparison to you! Please!"
33 months ago
So, Verizon says their 3G coverage is better - Fact
Their ads say streaming video is easiey over 3G - Fact
Therefore, the ad isnt misleading at all. Yes AT&T has 2.5 coverage, but it's slower than 3G.
This reminds me of the Palm complaint to the USB people.
Their ads say streaming video is easiey over 3G - Fact
Therefore, the ad isnt misleading at all. Yes AT&T has 2.5 coverage, but it's slower than 3G.
This reminds me of the Palm complaint to the USB people.
33 months ago
AT&T doesn't even have a map for their 3G coverage ... they literally just have a list of cities: http://www.wireless.att.com/coverageviewer/popUp_3g.jsp
If you go to their map they make no distinction between 3G and Edge: http://www.wireless.att.com/coverageviewer/?wtSlotClick=1-001FIO-0-1&WT.svl=calltoaction#?type=data
I think it's AT&T that's doing the distorting here, not Verizon.
If you go to their map they make no distinction between 3G and Edge: http://www.wireless.att.com/coverageviewer/?wtSlotClick=1-001FIO-0-1&WT.svl=calltoaction#?type=data
I think it's AT&T that's doing the distorting here, not Verizon.
33 months ago
I complain about AT&T a LOT and even I'm on their side here.
The ads really do make it look like you can't use an iPhone in the non 3G areas. There needs to be some amount of honesty in these kind of ads.
Surely Verizon can find many ways to make themselves look better than AT&T. They shouldn't need to depend on iffy things like this.
The ads really do make it look like you can't use an iPhone in the non 3G areas. There needs to be some amount of honesty in these kind of ads.
Surely Verizon can find many ways to make themselves look better than AT&T. They shouldn't need to depend on iffy things like this.
33 months ago
whatever. ATT isn't as great as they make it to be. I have pretty crappy connections, speeds, and have network problems on campus here in downtown Denver. Some spots are just black holes. (even though there is a ATT building viewable from here) Always go from EDGE to 3G and back, even when I sit in one spot. Can't wait for iPhone on Verizon someday.
33 months ago
As a long time iPhone lover who has just switched to Verizon, I can assure you the map is accurate. In fact, I would stipulate it also reflects just their basic calling coverage. ATT really is terrible.
Ask me how I know.
Ask me how I know.
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