Italy Fines Apple $12 Million for Misleading iPhone Water Resistance Claims

Apple has been slapped with a 10 million euro ($12 million) fine by Italy's antitrust watchdog for unfair commercial practices related to its iPhone marketing in the country.

One of the Apple ads cited in the Italian watchdog's proceedings (credit: setteBIT)

Specifically, Apple is being charged for misleading claims in promotional messages about how deep and how long iPhones can be submerged in water without being damaged.

In marketing materials related to ‌iPhone‌ 8, ‌iPhone‌ 8 Plus, ‌iPhone‌ XR, ‌iPhone‌ XS, ‌iPhone‌ XS Max, ‌iPhone‌ 11, ‌iPhone‌ 11 Pro and iPhone 11 Pro Max, Apple said its iPhones were water resistant at a depth of between one and four meters for up to 30 minutes, depending on the model.

However, according to the country's competition regulator, the messages did not clarify that the claims are only true under specific conditions, for example during controlled laboratory tests with the use of static and pure water, and not in the normal conditions of use by consumers.

The regulator also took issue with Apple's warranty terms, which do not cover damage caused by liquids. The authority considered it inappropriate to push an "aggressive" commercial practice highlighting water resistance as a feature, while at the same time refusing to provide post-sales warranty assistance if the ‌iPhone‌ models in question suffer water damage.

This isn't the first time Apple has fallen under the radar of Italy's antitrust watchdog and subsequently been punished. In 2018 Apple was fined 10 million euros (about $11.5 million USD) for "planned obsolescence" of its smartphones, following the regulator's investigation into reports of iPhone battery slowdowns.

(Via setteBIT.)

Popular Stories

Generic iOS 18 Feature Real Mock

Apple Shares Full List of Over 250 New Features and Changes Coming With iOS 18

Wednesday September 11, 2024 7:16 am PDT by
Following its iPhone 16 event on Monday, Apple shared a PDF on its website with a list of all new features and changes coming with iOS 18. The list includes many features that were already announced, including Apple Intelligence, new customization options for the Home Screen and Control Center, a redesigned Photos app, several enhancements to the Messages app, a Passwords app, and more....
iphone 16 pro pro max

First iPhone 16 Carrier Deals Include iPhone 16/16 Pro For Free, $1,000 Off iPhone 16 Pro Max

Monday September 9, 2024 3:18 pm PDT by
Apple today announced the latest lineup of iPhones, including the iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max. Pre-orders for these devices begin September 13, and if you plan on ordering from a cellular carrier in the United States, there will be plenty of options for discounts from the major carriers. AT&T is offering the iPhone 16 and iPhone 16 Pro at no cost with...
iphone 16 pro models 1

Skipping the iPhone 16 Pro? Here's What's Rumored for iPhone 17 Pro

Wednesday September 11, 2024 8:20 am PDT by
Will you be skipping the iPhone 16 Pro and waiting another year to upgrade? If so, we already have some iPhone 17 Pro rumors for you. Below, we recap key new features rumored for the iPhone 17 Pro models so far: 24MP front camera for all iPhone 17 models: All four iPhone 17 models will feature an upgraded 24-megapixel front-facing camera, according to Apple supply chain analysts Ming-Chi...
iphone 16 lineup colors

Apple Discontinues iPhone 15 Pro, iPhone 15 Pro Max and iPhone 13

Monday September 9, 2024 2:09 pm PDT by
With the launch of the new iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max, Apple has discontinued some of its older iPhones. As of today, Apple is no longer selling the iPhone 13, and the iPhone 15 Pro and iPhone 15 Pro Max have been replaced with the iPhone 16 Pro and iPhone 16 Pro Max. The iPhone SE remains as Apple's most affordable device, with the iPhone 14 and iPhone...
16 pro

Apple Announces iPhone 16 Pro and iPhone 16 Pro Max with Larger Displays, New Camera Control, and More

Monday September 9, 2024 11:13 am PDT by
Apple today announced the iPhone 16 Pro and iPhone 16 Pro Max—its latest flagship smartphones—featuring larger displays, an all-new Camera Control button, and the A18 Pro chip. The iPhone 16 Pro has a 6.3-inch display, while the iPhone 16 Pro Max features a 6.9-inch display—the biggest iPhone display ever. The borders around the display are the thinnest of any Apple device. The...
airpods pro 2 pink

Apple Releases New AirPods Pro 2 Firmware With Support for iOS 18 Features

Tuesday September 10, 2024 11:40 am PDT by
Apple today released a new firmware update for the AirPods Pro 2, including both the Lightning and USB-C versions. The firmware has a build number of 7A294, up from 6F8, and it is available for all AirPods Pro 2 users. Apple has been beta testing this update, but it is launching ahead of when iOS 18 becomes available next Monday. There are multiple features that Apple is adding to the...
maxresdefault

Everything Apple Announced at Today's Event in 13 Minutes

Monday September 9, 2024 6:02 pm PDT by
Apple today held the "It's Glowtime" fall event to debut new iPhone 16 models, a new version of the Apple Watch, new AirPods, and more. It took Apple more than an hour and a half to introduce the new devices, but we've recapped everything in a quick 13 minute video for our readers who want a short but detailed overview of what's new. Subscribe to the MacRumors YouTube channel for more videos. ...

Top Rated Comments

MaxBurn Avatar
50 months ago
I always thought it was BS to claim any sort of water resistance and then deny any form of warranty liquid claim.
Score: 114 Votes (Like | Disagree)
mazz0 Avatar
50 months ago

this is idiotic
Your post? Yes, it would appear to be.
Score: 56 Votes (Like | Disagree)
BaltimoreMediaBlog Avatar
50 months ago

this is idiotic
No it's not. I fell down while swimming this summer and my iPhone only briefly went in shallow water and would not charge for days before being ok. I almost junked it as I thought it might be hopeless. So these waterproof claims are seriously bogus. And we're not talking meters here either. I'm talking only splashing inches into the water and that made it fail! to charge anymore!

And guess what the solution was? Spraying more water on the connector and then putting it back in the tray of rice! HAHA!
Score: 48 Votes (Like | Disagree)
MaxBurn Avatar
50 months ago

No it's not. I fell down while swimming this summer and my iPhone only briefly went in shallow water and would not charge for days before being ok. I almost junked it as I thought it might be hopeless. So these waterproof claims are seriously bogus. And we're not talking meters here either. I'm talking only splashing inches into the water and that made it fail!
Exactly. Either the device has some sort of meaningful water resistance that a consumer will encouter like rain, sink splashes, even a falling in a pool sort of situation or you shouldn't get to claim water resistance at all.
Score: 46 Votes (Like | Disagree)
xenitassos Avatar
50 months ago
This can’t be stressed enough. Face ID broke on my iPhone XS (still had warranty) because a glass of water fell on it. You can’t advertise improved water resistance as a selling point (they made a big deal of it in the XS reveal) and then deny warranty.
Score: 36 Votes (Like | Disagree)
profets Avatar
50 months ago
Many of these lawsuits are rather frivolous, but the water resistance aspect is interesting.

I believe other manufacturers do the same - they advertise certain water resistance, but then they can still deny warranty claim / repair if water sensor is tripped or water damage is found.

I’ve been burned myself for a repair on an iPhone where Apple claimed there was water damage but I know it had never been submersed or in water.
Score: 31 Votes (Like | Disagree)