Apple Now Requiring Apple ID to Make Genius Bar Appointments Online

Wednesday September 11, 2013 9:06 PM PDT by Husain Sumra
Apple has begun requiring users to input an Apple ID when making Genius Bar appointments, reports TechCrunch. Previously, Apple only asked for a name, address, and email to book an appointment.

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According to TechCrunch, the new policy is designed to unify user actions within Apple's ecosystem, provide better customer service to people visiting the Genius Bar, and cut down on no-show appointments.
An additional reason for this change, we understand, is to give the control of a Genius Bar appointment to a user directly, who must know their credentials and enter them before being able to confirm a payment. There is also the convenience of having a customer's data automatically filled out with a simple entry of the Apple ID. This should allow Geniuses to reference past purchases and access warranty info and dates much easier as well.
Along with the Apple ID requirement, Apple has been making other significant changes to its customer policies in recent months, launching a redesigned AppleCare website with 24/7 live chat support in August and implementing new AppleCare+ fees earlier this week.

Top Rated Comments

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16 months ago
It also has to do with scalpers in China booking all of the very few appointments and then selling them for a profit upwards of $2000 a week.
Rating: 9 Votes
16 months ago
This move actually inconveniences me.
Rating: 5 Votes
16 months ago
Some middle manager probably decided they could score a quick bonus on account growth and then started looking for a way to pad the metrics.
Rating: 5 Votes
16 months ago

This move actually inconveniences me.

How?
Rating: 4 Votes
16 months ago
I see no issue with this move.
Rating: 3 Votes
16 months ago

Sure, but what if you wanted to ask the Genius Bar how to create an Apple ID?:confused:


Then you should get an Android device. :D
Rating: 2 Votes
16 months ago

How?


It doesn't he's baiting. There's no possible situation where this would be an issue. Even if you turn up at the store, you can simply pick up one of the computers and book an appointment.

If your mac/device develops an issue and you need to get it looked at, you're not going to be sitting at an Applestore when the issue happens, so you simply phone or go online and book an appointment. No excuse for this to be of an inconvenience to anyone really, and it should mean you don't have to wait around to speak to someone if they know you're coming.
Rating: 2 Votes
16 months ago
Don't have Apple ID, don't want one, so no Genius Bar for me.
Rating: 1 Votes
16 months ago

How will supplying some silly-assed moniker tied to your credit card give you better service?


Ummm, my Apple ID not tied to any credit card. Apple has no credit card info of any kind from me.
Rating: 1 Votes
16 months ago

How will supplying some silly-assed moniker tied to your credit card give you better service?


Shhh, everything apple does MUST be spun to be highly beneficial and innovative.

I don't particularly see it helping OR hurting.
Rating: 1 Votes

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