Apple Launches Redesigned AppleCare Website With 24/7 Live Chat Support
Apple has launched a newly redesigned AppleCare website that includes 24/7 live chat support, reports 9to5Mac. First rumored in early August, the redesign includes large, easy-to-click buttons and a simpler design.
The page features links to each of Apple's products, including Macs, iPods, iPhones, and iPads, as well as a number of services including iTunes and other apps.
When clicking one of the aforementioned categories, the site will offer further options. For example, in the iPhone section of the help site, users are presented with simple topic problems to narrow down the scope of an issue.
After an issue has been selected, customers are able to talk to choose from several different help options, including a phone call with Apple Support, a live chat session, or an in-person appointment at the Genius Bar or other Apple Authorized Service Provider.
According to 9to5Mac, both the site design and the 24-hour chat support are being introduced to customers on a rolling basis.
On the topic of live chat support, we're told that 24/7 chat support has begun rolling out. Initially, the support was limited to certain hardware and software, but now Apple is supporting both Mac and iOS Device support at every hour of the day and night.
While the new AppleCare site has begun going live for some readers, other users are reporting that they are still seeing the old website. It is likely that Apple will complete the release of the redesign in the coming days.
Following its Support site redesign, Apple is expected to make significant changes to its AppleCare services in the coming months, aiming to switch to per-user AppleCare subscription plans rather than offering specific device coverage. Apple has also begun to perform more iPhone repairs in house, electing to replace displays and other parts instead of providing device replacements.