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Apple's LCD Pixel Policy

MacMerc publishes a document from Apple describing the official dead-pixel policy for Apple's LCDs.



The document distinguishes between always-on and always-off pixels and indicates that up to 4 always-on, 5 always-off or 8 combination anomalies are acceptable and do not warrant a replacement display.

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111 months ago
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Published by MacMerc - the unreleased Official Apple Pixel Policy regarding funky pixels.

Good knowledge for the hip pocket when looking at a dead pixel.

Get it quick before Apple Legal catches on...

MacMerc: Apple's Pixel Policy

Note: I posted this not to stir a pot of "Apple's ripping us off" - All LCD's have dead or funky pixels - they just might not be wrong enough to make out. There is no such thing as a perfect LCD. It's just good knowledge to have if you have many funky pixels wether you will be wasting your time trying to get a new display.
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111 months ago
hmm i feel luck my new powerbook doesn't have from what I can tell.
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111 months ago
thanks patrickObrien. i have 1 stuck blue pixel in my tibook..it's annoying but i dont notice it too much.

my parents are in the market for an LCD and my dad is leaning towards the Apple 17"..i'll send this to him.
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111 months ago
I checked my Samsung flatpanel in the shop before buying it (Micro Anvica TCR London). They were willing to open it and let me not buy it if there were dead pixels, but would not get another one and open it.

So I have a really nice 19" panel with no dead pixels or bright ones.
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111 months ago
Good find! Much appreciated. The tolerance level seems reasonable, at least when compared to other manufacturers. I am of the understanding that anywhere up to 10 dead pixels in a monitor of that size is customary.

Funny thing...I was in Tweeter looking at TVs. The guy was talking about the LCDs--and we're talking 40 to 50 inches here. I asked him what the deal pixel tolerance of Sony, I think. He said he's never seen a pixel being dead, or that the tolerance was maybe 1 or 2.

Either he had no idea what he was talking about or he was flat out lying. Maybe he just hadn't paid close enough attention.

Sorry for getting off tangent, but it just reminded me of that. Some stores try to give the impression that they are going to sell you "perfect" LCDs, so when we hear about the defects, we sometimes get anxious or feel betrayed, when it's all just part of the manufacturing process.
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111 months ago
I've noticed one dead pixel pop up on my PowerBook after 4 years, but you cannot even notice it unless you have a bright white winow or something opened up over it. Besides that, you cannot notice any fault. I think that is pretty good and don't feel burnt at all. I understand their policy, it would cost them a small fortune and drive up prices if they replaced every display that had a dead pixel.
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111 months ago
you know, out of a few million pixels, 5 isn't really bad... it would cost lotsa dough to replace every panel if it were less than these specs.
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111 months ago

Originally posted by Powerbook G5
I've noticed one dead pixel pop up on my PowerBook after 4 years, but you cannot even notice it unless you have a bright white winow or something opened up over it. Besides that, you cannot notice any fault. I think that is pretty good and don't feel burnt at all. I understand their policy, it would cost them a small fortune and drive up prices if they replaced every display that had a dead pixel.


I can see where you are coming from, but it would be annoying to have a combination of 8 Stuck or Dead Pixels and not have Apple want to do anything about it. I hope I don't getted burned when I buy a new PowerBook next week (assuming they come out next week of course - hint, hint Apple).
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111 months ago
Must be a slow rumor day.
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111 months ago
These numbers aren't too bad.

[Abe Simpson] I remember when TiBook screens had 1184x768 resolution ... back then if you had a dead pixel, you just rubbed some dirt on it ... kids today .... zzzzz [/Abe Simpson]
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