Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups - MacRumors
Skip to Content

Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups

Apple on Friday announced that all of its retail stores outside of the Greater China region are closed through March 27 due to the COVID-19 coronavirus pandemic. However, multiple sources have indicated that Apple is keeping some of its retail stores open this weekend for customers with pending in-store pickups only.

apple store pickup

At least some Apple retail employees in the U.S. and Canada are reportedly still being asked to go into work today to assist with in-store pickups tied to Apple's online store and Genius Bar repairs that had already been processed.

An online Apple support representative has indicated that customers will be able to collect their pending pickups between March 14 and March 16 during limited opening hours. All other in-store services are unavailable until March 27.

It is unclear if this policy is in place at all of Apple's stores in the U.S. and Canada, or in other countries, so we recommend contacting Apple.

Popular Stories

Apple Park Visitor Center

Apple Park Visitor Center Just Lost an Attraction Offered Since 2017

Tuesday September 22, 2026 12:42 pm PDT by
Following renovations, the Apple Park Visitor Center in Cupertino, California no longer features a 3D augmented reality model of the Apple Park campus. The area that housed the 3D model, which was called the Exhibition Space, now has wall-mounted shelves known as "Avenues" and new, rounder tables for product displays. The remodeling process began in July and was completed recently. Appl ...
Apple Store Hello

Apple Stores Have a New 'Hello' Easter Egg, Here's Why

Friday September 18, 2026 5:42 am PDT by
Starting today, many if not all Apple Stores around the world have received a new "hello" decoration somewhere in the store for the purposes of testing iPhone camera zoom. Like the iPhone 17 Pro models, the new iPhone 18 Pro models that launched today offer up to 8× optical...
iPhone 18 Pro 16x9 1

Forgot to Pre-Order iPhone 18 Pro? Apple Store Pickup Available Today at Most Locations

Friday September 18, 2026 1:00 am PDT by
Apple's new iPhone 18 Pro and iPhone 18 Pro Max models are now being delivered to customers worldwide following the pre-order period that began on Saturday, September 12. For those who didn't pre-order, there's now a 3-4 week wait time for iPhone 18 Pro Max models across all storage options and colorways in the U.S. Demand has been less strong for iPhone 18 Pro models, but you're still looking at ...

Top Rated Comments

86 months ago
I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
Score: 5 Votes (Like | Disagree)
EVGabe Avatar
86 months ago
This seems accurate. The Apple Store where I work is staying open until Monday, but ONLY for customers with online orders ready for pickup, or repairs ready for pickup. No new sales or technical support will be offered in-store during this closedown period. For those two weeks, we are technically scheduled to work, however we're told only to come in if we receive a call to do so.

And yes, we're still getting paid, in full.
Score: 4 Votes (Like | Disagree)
cmaier Avatar
86 months ago

I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
I suspect they will make arrangements. I once had a MBP in for a week, and they arranged for me to knock on the back door of the Palo Alto location when the store was closed so they could return it to me without me having to wait for normal store hours. They’re good like that.
Score: 4 Votes (Like | Disagree)
velocityg4 Avatar
86 months ago
I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
Score: 4 Votes (Like | Disagree)
86 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
But you want to know the great thing about Apple, they’ll compensate you in some form or another due to the inconvenience. They realize that somethings are not really in our control as of right now, but given the circumstances, you could simply contact customer relations and express the inconvenience of you not having your item returned, and I’m sure they’ll figure out something with you once this matter resolves where they can re-open the stores/provide more thorough customer assistance.
Score: 4 Votes (Like | Disagree)
mikethemartian Avatar
86 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
I would have thought they could have shipped it back to you.
Score: 3 Votes (Like | Disagree)
Latest Stories
Apple 'Welcome Home' Launch: Everything to Expect Tomorrow
Apple 'Welcome Home' Launch: Everything to Expect Tomorrow
17 hours ago
You Can Now Set Up Your iPhone Duo Pre-Order - Do It Before Friday
You Can Now Set Up Your iPhone Duo Pre-Order - Do It Before Friday
17 hours ago
Apple Plans Two-Day Event to Showcase Trio of New Macs and iPad Mini
Apple Plans Two-Day Event to Showcase Trio of New Macs and iPad Mini
18 hours ago
Apple and Pokémon Tease Special Pikachu-Themed Beats Pill Speaker
Apple and Pokémon Tease Special Pikachu-Themed Beats Pill Speaker
18 hours ago
Apple Announces 'Indie Games Week' on App Store
Apple Announces 'Indie Games Week' on App Store
19 hours ago
Amazon Discounting 2026 MacBook Pro by as Much as $600 This Week
Amazon Discounting 2026 MacBook Pro by as Much as $600 This Week
20 hours ago
Apple Watch Ultra 1 vs. Ultra 4 Buyer's Guide: Is It Worth Upgrading?
Apple Watch Ultra 1 vs. Ultra 4 Buyer's Guide: Is It Worth Upgrading?
20 hours ago
Apple Watch SE 3 Available From Just $199.99 on Amazon
Apple Watch SE 3 Available From Just $199.99 on Amazon
20 hours ago
Tim Cook Visits China for the Third Time in 2026
Tim Cook Visits China for the Third Time in 2026
20 hours ago
OLED iPad Mini Could Be $200 More Expensive Than Current Model
OLED iPad Mini Could Be $200 More Expensive Than Current Model
23 hours ago
Apple Launches Special Edition AirPods 5 in India
Apple Launches Special Edition AirPods 5 in India
1 day ago
New Apple TV 4K and HomePod Mini 2 Pre-Orders Expected to Begin This Week
New Apple TV 4K and HomePod Mini 2 Pre-Orders Expected to Begin This Week
1 day ago
New Apple TV 4K, HomeView, and HomePod Mini: 16 Details Just Leaked
New Apple TV 4K, HomeView, and HomePod Mini: 16 Details Just Leaked
2 days ago
New Entry-Level iPad Not Expected Until Early 2027
New Entry-Level iPad Not Expected Until Early 2027
2 days ago
Apple Plans Major iPhone Duo Retail Showcase, But Supply Will Be Limited
Apple Plans Major iPhone Duo Retail Showcase, But Supply Will Be Limited
2 days ago
Apple TV 4K Getting A19 Chip and a Potentially Easier-to-Find Siri Remote
Apple TV 4K Getting A19 Chip and a Potentially Easier-to-Find Siri Remote
2 days ago
New Mac Mini and Mac Studio Receive Up to $200 Price Cuts at Amazon
New Mac Mini and Mac Studio Receive Up to $200 Price Cuts at Amazon
2 days ago
Apple HomeView Smart Hub to Ship in Mid-November in Four Colors
Apple HomeView Smart Hub to Ship in Mid-November in Four Colors
2 days ago
New Apple TV 4K and HomePod Mini to Ship on October 30
New Apple TV 4K and HomePod Mini to Ship on October 30
2 days ago
AirPods Max 2 Available for $429 in All Colors on Amazon
AirPods Max 2 Available for $429 in All Colors on Amazon
2 days ago
Rumor: Apple to Announce New Partnership With ADT
Rumor: Apple to Announce New Partnership With ADT
2 days ago
AirPods 5 vs. AirPods 5 With Wireless Charging Case Buyer's Guide
AirPods 5 vs. AirPods 5 With Wireless Charging Case Buyer's Guide
3 days ago
Accessory Deals This Weekend: Save on TVs, Headphones, and Smart Home Gear
Accessory Deals This Weekend: Save on TVs, Headphones, and Smart Home Gear
3 days ago
Apple's All-New Home Hub Will Be Revealed October 13: What to Expect
Apple's All-New Home Hub Will Be Revealed October 13: What to Expect
3 days ago
Apple Announcing HomePod Mini 2 Next Week With These New Features
Apple Announcing HomePod Mini 2 Next Week With These New Features
3 days ago
A New Apple TV 4K is Finally Coming on Tuesday
A New Apple TV 4K is Finally Coming on Tuesday
3 days ago
Top Stories: Apple's 'Welcome Home' Launch on October 13 and More
Top Stories: Apple's 'Welcome Home' Launch on October 13 and More
3 days ago
Apple Stores Will Add Your Name to iPhone Duo's Startup Screen
Apple Stores Will Add Your Name to iPhone Duo's Startup Screen
3 days ago
SpaceX Inches Closer to Becoming a U.S. Carrier
SpaceX Inches Closer to Becoming a U.S. Carrier
3 days ago
Apple Potentially Behind 'HomeView' Trademark Filed Alongside 'homeOS' Last Year
Apple Potentially Behind 'HomeView' Trademark Filed Alongside 'homeOS' Last Year
4 days ago