Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups

Apple on Friday announced that all of its retail stores outside of the Greater China region are closed through March 27 due to the COVID-19 coronavirus pandemic. However, multiple sources have indicated that Apple is keeping some of its retail stores open this weekend for customers with pending in-store pickups only.

apple store pickup

At least some Apple retail employees in the U.S. and Canada are reportedly still being asked to go into work today to assist with in-store pickups tied to Apple's online store and Genius Bar repairs that had already been processed.

An online Apple support representative has indicated that customers will be able to collect their pending pickups between March 14 and March 16 during limited opening hours. All other in-store services are unavailable until March 27.

It is unclear if this policy is in place at all of Apple's stores in the U.S. and Canada, or in other countries, so we recommend contacting Apple.

Related Roundup: Apple Stores

Top Rated Comments

valexv Avatar
13 months ago
I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
Score: 5 Votes (Like | Disagree)
EVGabe Avatar
13 months ago
This seems accurate. The Apple Store where I work is staying open until Monday, but ONLY for customers with online orders ready for pickup, or repairs ready for pickup. No new sales or technical support will be offered in-store during this closedown period. For those two weeks, we are technically scheduled to work, however we're told only to come in if we receive a call to do so.

And yes, we're still getting paid, in full.
Score: 4 Votes (Like | Disagree)
Relentless Power Avatar
13 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
But you want to know the great thing about Apple, they’ll compensate you in some form or another due to the inconvenience. They realize that somethings are not really in our control as of right now, but given the circumstances, you could simply contact customer relations and express the inconvenience of you not having your item returned, and I’m sure they’ll figure out something with you once this matter resolves where they can re-open the stores/provide more thorough customer assistance.
Score: 4 Votes (Like | Disagree)
velocityg4 Avatar
13 months ago
I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
Score: 4 Votes (Like | Disagree)
cmaier Avatar
13 months ago

I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
I suspect they will make arrangements. I once had a MBP in for a week, and they arranged for me to knock on the back door of the Palo Alto location when the store was closed so they could return it to me without me having to wait for normal store hours. They’re good like that.
Score: 4 Votes (Like | Disagree)
mikethemartian Avatar
13 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
I would have thought they could have shipped it back to you.
Score: 3 Votes (Like | Disagree)

Top Stories

2021 mbp sd slot feature2

Kuo: New MacBook Pro Models With HDMI Port and SD Card Reader to Launch Later This Year

Monday February 22, 2021 8:52 pm PST by
Apple plans to release two new MacBook Pro models equipped with an HDMI port and SD card reader in the second half of 2021, according to analyst Ming-Chi Kuo, who outlined his expectations in a research note obtained by MacRumors. The return of an SD card reader was first reported by Bloomberg's Mark Gurman last month. "We predict that Apple's two new MacBook Pro models in 2H21 will have...
m1 mac mini

M1 Mac Users Report Excessive SSD Wear

Tuesday February 23, 2021 7:07 am PST by
Over the past week, some M1 Mac users have been reporting alarming SSD health readings, suggesting that these devices are writing extraordinary amounts of data to their drives (via iMore). Across Twitter and the MacRumors forums, users are reporting that M1 Macs are experiencing extremely high drive writes over a short space of time. In what appear to be the most severe cases, M1 Macs are sai...
iphone 12 pro display video

BOE Rumored to Supply iPhone 13 Display Panels After iPhone 12 Failures

Monday February 22, 2021 9:54 am PST by
Display manufacturer BOE will be one of the main suppliers of OLED panels for iPhone 13 models, according to a new report today from Taiwan's Economic Daily News. BOE is said to be working with touch panel manufacturer General Interface Solution (GIS), part of the Hon Hai Group to develop OLED panels. Multiple iPhone 12 rumors suggested that BOE would supply some panels for the devices,...
mac security privacy

Apple Takes Step to Prevent Further Spread of 'Silver Sparrow' Malware on Macs

Monday February 22, 2021 6:13 am PST by
Over the weekend, we reported on the second known piece of malware compiled to run natively on M1 Macs. Given the name "Silver Sparrow," the malicious package is said to leverage the macOS Installer JavaScript API to execute suspicious commands. After observing the malware for over a week, however, security firm Red Canary did not observe any final payload, so the exact threat to users remains a...
jon prosser imac 2021colors

Prosser: 2021 iMac to Come in Five Colors, Apple Silicon Mac Pro to Resemble 'Stacked' Mac Minis

Wednesday February 24, 2021 7:26 am PST by
Hit-and-miss leaker Jon Prosser has today alleged that the upcoming 2021 iMac models will offer five color options, mirroring the colors of the fourth-generation iPad Air, and revealed a number of additional details about the Mac Pro with Apple Silicon. In a new video on YouTube channel FrontPageTech, Prosser explained that the redesigned iMacs will come featuring options for Silver, Space ...
whatsapp privacy banner

WhatsApp Reveals What Happens to Users Who Don't Agree to Upcoming Privacy Policy Changes

Sunday February 21, 2021 1:11 am PST by
WhatsApp has revealed how it will gradually limit the features available to accounts held by users who do not accept the platform's impending privacy policy changes, due to come into effect on May 15. WhatsApp's new banner explaining the privacy policy changes According to an email seen by TechCrunch to one of its merchant partners, WhatsApp said it will "slowly ask" users who have not yet...
new airpods leaked image 52audios

Alleged Leaked Image Claims to Show Third-Generation AirPods and Case

Sunday February 21, 2021 2:49 am PST by
A new image claims to offer our first real world look at Apple's next-generation AirPods. The image, shared by 52audio, showcases both AirPods and the charging case for what the site claims to be the third iteration of the wireless earbuds. 52audio has in the past shared images claiming to showcase different parts of the third-generation AirPods. Most notably, the site in November shared...
anker magsafe powercore battery pack

Anker Releases MagSafe-Compatible Battery Pack for iPhone 12 Lineup

Tuesday February 23, 2021 7:49 am PST by
Following rumors that Apple is working on a MagSafe battery pack for iPhone 12 models, popular accessory maker Anker has beaten Apple to the punch with the release of its PowerCore Magnetic 5K Wireless Power Bank. First previewed at CES 2021, the PowerCore battery pack magnetically attaches to the back of any iPhone 12 model and provides 5W of wireless charging. With a 5,000 mAh capacity,...
iPad Pro Mini LED

New iPad Pro and MacBook Models With Mini-LED Displays Again Rumored to Launch This Year

Monday February 22, 2021 9:32 pm PST by
Taiwanese company Ennostar will begin production of Mini-LED backlight units for an upcoming 12.9-inch iPad Pro in the late first quarter or second quarter of this year, according to industry sources cited by DigiTimes. Ennostar is a holding company that was jointly established in January 2021 by LED-related manufacturers Epistar and Lextar Electronics. Apple is expected to unveil the new ...
14

iOS 14.5 to Make Zero-Click Attacks 'Significantly Harder'

Monday February 22, 2021 9:05 am PST by
Apple's impending iOS and iPadOS 14.5 update will make zero-click attacks considerably more difficult by extending PAC security provisions, according to Motherboard. Apple has made a change to the way in which it secures its code in the latest betas of iOS 14.5 and iPadOS 14.5 to make zero-click attacks much harder. The change, spotted by security researchers, has now been confirmed by...