Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups

Apple on Friday announced that all of its retail stores outside of the Greater China region are closed through March 27 due to the COVID-19 coronavirus pandemic. However, multiple sources have indicated that Apple is keeping some of its retail stores open this weekend for customers with pending in-store pickups only.

apple store pickup

At least some Apple retail employees in the U.S. and Canada are reportedly still being asked to go into work today to assist with in-store pickups tied to Apple's online store and Genius Bar repairs that had already been processed.

An online Apple support representative has indicated that customers will be able to collect their pending pickups between March 14 and March 16 during limited opening hours. All other in-store services are unavailable until March 27.

It is unclear if this policy is in place at all of Apple's stores in the U.S. and Canada, or in other countries, so we recommend contacting Apple.

Top Rated Comments

valexv Avatar
38 months ago
I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
Score: 5 Votes (Like | Disagree)
EVGabe Avatar
38 months ago
This seems accurate. The Apple Store where I work is staying open until Monday, but ONLY for customers with online orders ready for pickup, or repairs ready for pickup. No new sales or technical support will be offered in-store during this closedown period. For those two weeks, we are technically scheduled to work, however we're told only to come in if we receive a call to do so.

And yes, we're still getting paid, in full.
Score: 4 Votes (Like | Disagree)
44267547 Avatar
38 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
But you want to know the great thing about Apple, they’ll compensate you in some form or another due to the inconvenience. They realize that somethings are not really in our control as of right now, but given the circumstances, you could simply contact customer relations and express the inconvenience of you not having your item returned, and I’m sure they’ll figure out something with you once this matter resolves where they can re-open the stores/provide more thorough customer assistance.
Score: 4 Votes (Like | Disagree)
velocityg4 Avatar
38 months ago
I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
Score: 4 Votes (Like | Disagree)
cmaier Avatar
38 months ago

I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
I suspect they will make arrangements. I once had a MBP in for a week, and they arranged for me to knock on the back door of the Palo Alto location when the store was closed so they could return it to me without me having to wait for normal store hours. They’re good like that.
Score: 4 Votes (Like | Disagree)
mikethemartian Avatar
38 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
I would have thought they could have shipped it back to you.
Score: 3 Votes (Like | Disagree)

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