QuickBooks Update Causes Data Loss

Category: 3rd Party Software
Link: QuickBooks Deletes Desktop Folder
Description:: Intuit's QuickBooks forums are filled with comments from disgruntled users that lost data along with their Desktop directories.

The company is advising users disable the auto-update feature until the problem is corrected. To disable the feature, do this:

Launch Terminal. It's in Applications/Utilities.
Enter this command: defaults write com.intuit.QuickBooks2006 QBCheckForUpdatesKey NO
Press Return.
If you have already lost data thanks to the auto-update and don't have backups of your important files, your only remedy is to rebuild your files, or use a data recovery utility like Data Rescue II from Prosoft Engineering.

Posted on MacBytes.com
Approved by Mudbug

Now please stop using your computer until we fix it. Seriously can't anyone come out with a better solution than this...

The only thing this would make me want to do is stop using their crappy software. With the end of the year coming this isn't so far fetched.

YIKES!!! :eek: Thankfully I'm on an older version of Quicken. Whew. And I still don't like it. Once I get an Intel machine it's back to MS Money for me!

YIKES!!! :eek: Thankfully I'm on an older version of Quicken. Whew. And I still don't like it. Once I get an Intel machine it's back to MS Money for me!

This isn't Quicken... It's QuickBooks.

This isn't Quicken... It's QuickBooks.

I guess I was a little to Quick on the response there... Thanks for correcting me. :o

That is still a really nasty thing to have happen to the QuickBooks users. That's even worse than Quicken since it's likely on a machine which is the lifeblood of someone's small to medium business. Hopefully those business users are making regular backups. :)

If ever there were a doubt for the need for time machine, I think this squashes it.

Take me back to an hour ago please!

STOP USING ITUIT PRODUCTS!
Yes, I shouted, sue me. Those people (Intuit) are poor programers and poor book keepers, the combination of which yields really lousy book keeping programs.

If you're a business you should be using M.Y.O.B. (myob.com) for a generic accounting package.
If you need personal finance software for the Mac, I suggest Moneydance (moneydance.com).

Both apps use true accounting rules and principles and provide true cross-platform compatibility with their file formats and functionality. And... they both have free trials downloadable from their websites.

I fairly regularly migrate Intuit users to another app. Not one has regretted the switch yet. The other apps are more flexible, easier, more thorough and stable.

my company has been using Quickbooks forever on windoze. I just installed the 2008 version of the enterprise last week. I didn't want to because I was going on vacation. Sure enough a problem -> the accountants are blue-screened when they try to print an invoice. The tech support page that the error message refers to says, "We are currently researching this error, it might be fixed in future updates".

Seems like it is becoming common practice to release beta software
go:apple:

Dear QuickBooks Pro for Mac users,

We apologize for any problems that may have occurred related to today's QuickBooks Pro for Mac 2006 and 2007 product update activity. As you may know, we resolved the update issue this morning and understand some of you have been affected. We have launched the following site to share information and are committed to working with any customers affected on a one-on-one basis. As a reminder, if you think you may have been affected we request that you share your contact info with us so we can assist you right away.

http://support.quickbooks.intuit.com/support/Search.aspx?kbID=1009249&sg=SG_QuickBooksProforMac2007&mod=12-17-2007+9:34:42

Sincerely,
Ian Vacin
Offering Leader of Intuit's Mac Financial Software

Can you say "public relations disaster?"