MusicMatch vs. iTunes on the Desktop

As a valued Musicmatch customer and iPod user, we want to alert you to a serious software conflict caused by iTunes for Windows.

Apple iTunes for Windows prevents Musicmatch® Jukebox from working with the iPod by deleting critical files used by Musicmatch. If you install iTunes, you will not be given a choice between Musicmatch Jukebox and iTunes - Apple makes this choice for you.

To avoid any problems and to get the best possible experience when managing your MP3 collection and transferring music to your iPod, here is what we recommend:

1) DO NOT install iTunes for Window on your PC if you are using Musicmatch Jukebox and wish to continue using Musicmatch Jukebox with your iPod.

2) If you have already installed iTunes for Windows but want to continue using Musicmatch Jukebox, please follow these steps:

____·_ Disconnect the iPod from your computer if it is still connected

____·_ Double click on 'My Computer'

____·_ Double click on 'Control Panel'

____·_ Open 'Add or Remove Programs'

____·_ Select and uninstall 'iTunes'

____·_ Select and uninstall the 'iPod for Windows' item

____·_ Select and uninstall the 'Musicmatch iPod Plugin' item

____·_ Select and uninstall the 'iPod System Software Update' or any other iPod related _______items that might be listed

____·_ Select and uninstall 'Musicmatch Jukebox'

____·_ Close the 'Add or Remove Programs' control panel

____·_ Restart your computer

____·_ Delete the contents of the iPod directory by dragging the files to the Recycle Bin _______and then emptying the Recycle Bin

____·_ Navigate to the '\program files\Musicmatch\Musicmatch Jukebox\' folder

____·_ Delete the files, but not the folder, in the Musicmatch Jukebox folder

____·_ Reinstall Musicmatch Jukebox from the installation CD that came with your iPod or _______download the iPod software from the following URL: _______http://www.musicmatch.com/download/free/?OS=pc&OEM=APPLE

____·_ When finished, reboot your computer

____·_ When the computer finishes rebooting, connect the iPod to your system

____·_ Open Musicmatch Jukebox


If you continue to experience problems or have any questions about this issue, please do not hesitate to contact Musicmatch Customer Support at http://www.musicmatch.com/form/support/index.htm.

We hope you have the best possible music experience with the world's most popular jukebox software - Musicmatch Jukebox.

Thank you.

The Musicmatch Team

They're probably tired of getting support calls/e-mails about it. Makes sense to me.

This looks like a last ditch effort to save biz...

Originally posted by SilentPanda
They're probably tired of getting support calls/e-mails about it. Makes sense to me.

After installing iTunes, who would have the energy to call MusicMatch and complain that it isn't working?

I would only call MusicMatch to complain if it was working :D

Doesn't sound like much of "serious software conflict" to me. Itunes deletes MusicMatch. Ergo, no conflict;)

Too complicated...

Somebody should write an Applescript to to this with a single double-click.

Oh right, it's a PC.

Why would anybody want to make a complicated process easy, when you can "pay" somebody to do it for you. I keep forgeting about that bloodsucking MS IT infrastructure leech.

Wonder if that was from MusicMatch? (because it does not actually promote it ;) )
By detailing out 18 steps to do this, the email does not have any hope of attracting fans.
More likely, people would run out of breath going down the list (i did), and say, 'all this just for not using iTunes ?!!?' and pass out :D

Doesn't seem to discourage iTunes use -- just tells you how to us MusicMatch if you installed iTunes and want to go back.

Never used MM, so I'm not necessarily up on all the info, but I don't recall ever hearing that iTunes would interfere with MM. I know that I'd be a little shocked if I decided to try out iTunes and found that "you can't go home again".

I suppose that Apple thought of MM as a stop-gap measure, but that's no reason not to come clean on how your "best Windows program ever" interacts with other programs -- especially if it get a "doesn't play well with others".

Originally posted by Frisco
We hope you have the best possible music experience with the world's most popular jukebox software - Musicmatch Jukebox.

Is it legal for them to say that, I didn't think that MusicMatch was the world's most popular jukebox software?

This is a somewhat odd situation.

Some people might find this to be deceptive of Apple... but Apple did provide MusicMatch for PC users... so it could be considered an upgrade.

If MusicMatch was called iTunes 0.5b, no one would fault Apple for upgrading to the latest of Apple's iPod Syncing software
(aka iTunes 4.1.1)

That being said.... it is on the aggressive end of the spectrum. :)

arn