HBO Max to Completely Overhaul Buggy Apple TV App By End of Year

HBO Max will release a completely rebuilt Apple TV app by the end of the year to overcome a variety of issues users have experienced with the current version, according to a new report.

hbomax1
Shortly after Warnermedia removed its HBO Max offering from ‌Apple TV‌ Channels in May, an update to its subsequently released tvOS app essentially broke several features of the service.

In June, HBO Max dropped the native tvOS video player in favor of a custom video player, which introduced issues with fast-forwarding and rewinding video in the app.

Recognizing its mistake, HBO quickly reinstated the native tvOS video player UI. However, problems with playback control remained, while users have continued to report other issues to do with subtitles and audio description.

According to HBO Max execs who spoke to Vulture, these remaining errors should be corrected for all ‌Apple TV‌ users "within days," while subscribers can expect the rollout of a completely new app to match the needs of the current service.

"We're going to replace every single connected TV app in the next four or five months," said an unnamed WarnerMedia exec. Apple TV customers will likely have to wait until the end of the year for the new app to appear, and an overhaul of the mobile and web-based apps is planned for early 2022.

According to the report, the problems started when the company launched a new $10 ad-supported tier and expanded its app to 39 new countries in June. Integrating commercials into what had been an ad-free platform required the introduction of a whole new layer of app coding, and that's when the widely reported bugs were established.

WarnerMedia has also admitted that the current HBO Max app wasn't built from scratch, and has been running on a retrofitted version of the old HBO Go and HBO Now services, which were designed for a very different product. Hence the decision to start afresh with a completely new app, which has been in the works since at least late last year.

Related Roundup: Apple TV
Tag: HBO Max
Buyer's Guide: Apple TV (Buy Now)

Top Rated Comments

Muzzakus Avatar
6 weeks ago
Just use the tvOS building blocks ffs. Apple, be your douche controlling selves and enforce GUI standards on atv. What’s the point of paying for the hardware if the apps are just the same as on a cheap Chinese android stick! Jesus wept!
Score: 36 Votes (Like | Disagree)
ignatius345 Avatar
6 weeks ago

Just use the tvOS building blocks ffs. Apple, be your douche controlling selves and enforce GUI standards on atv. What’s the point of paying for the hardware if the apps are just the same as on a cheap Chinese android stick! Jesus wept!
They should also force every channel to tie in with the TV app. I regularly forget about stuff in Netflix because it doesn't show up on my home screen the way things from HBO, Disney+, Hulu and Apple TV+ do.
Score: 26 Votes (Like | Disagree)
foobarbaz Avatar
6 weeks ago
Nothing good has ever come from a complete rewrite, though.

We developers think it’s the easiest way to fix all bugs, but unless the underlying structural problems (like bad QA, wrong priorities) are fixed, it typically ends up worse.

Fingers crossed, though.
Score: 17 Votes (Like | Disagree)
JBGoode Avatar
6 weeks ago
Great. I'll be happy when this is released as the current app is garbage.

I paused a movie last night and when I hit play again it started from a point 10 minutes earlier.
Score: 13 Votes (Like | Disagree)
EyeTack Avatar
6 weeks ago

According to the report, the problems started when the company launched ('https://www.macrumors.com/2021/06/02/hbo-max-ad-supported-tier-now-available/') a new $10 ad-supported tier
Taking it from both ends … sounds like cable with extra steps.

I remember the original attraction to cable was the limited intrusion of programming.
Score: 6 Votes (Like | Disagree)
kerr Avatar
6 weeks ago
How about the bug that HBO Max is only available in the US?
Score: 4 Votes (Like | Disagree)

Top Stories

hbomax1

HBO's Apple TV Channel Shuts Down Today, Forcing All Users to Migrate to HBO Max

Thursday July 22, 2021 8:02 am PDT by
HBO today officially shut down its Apple TV channel, forcing customers that previously used the channel part of Apple TV to access HBO content to upgrade to HBO Max. HBO began promoting a notice to users on its Apple TV channel reading that it will be "ending its channel service on July 22" and that users are now required to "get HBO Max to continue watching." The channel was originally shut ...
hbomax1

HBO Max Coming to Six European Countries in October

Thursday September 9, 2021 1:21 am PDT by
WarnerMedia's HBO Max is coming to Europe next month, the streaming service has announced. Sweden, Denmark, Norway, Finland, Spain, and Andorra will be the first to get access from October 26. Next year, another wave of territories will be added to that list: Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania,...
hbomax1

HBO Max App Update for Apple TV Brings Back Native Video Player

Wednesday June 9, 2021 1:41 am PDT by
HBO Max has updated its Apple TV app to fix problems with its video playback interface that came to the fore last week following its introduction of a custom video player. The new update reinstates the native tvOS video player UI, which means users should no longer face the issues with fast-forwarding and rewinding video that the custom player was seemingly responsible for. "We just...
hbomax1

Cheaper, Ad-Supported HBO Max Subscription Launching in June

Friday March 12, 2021 10:02 am PST by
HBO Max parent company AT&T today unveiled plans to introduce a more affordable version of HBO Max that will include ads to drive the cost down. A full ad-free HBO Max subscription is priced at $14.99 per month, and it's not yet clear what the price of the ad-supported version will be. In addition to including ads, the ad-supported version of HBO Max will not include Warner Bros....
hbomax1

HBO Max Announces New $9.99 Ad-Supported Tier That's Launching in June

Wednesday May 19, 2021 11:42 am PDT by
The HBO Max streaming service is gaining a new ad-supported tier that will be priced at $9.99 per month, which is $5 cheaper than the $14.99 price point of a standard HBO Max subscription. News of a cheaper ad-supported HBO Max tier first circulated in March, and the new pricing was officially announced at a WarnerMedia event. The $9.99 tier will be available starting the first week of June. ...
hbomax1

HBO Max $9.99 Per Month Ad-Supported Tier Now Available

Wednesday June 2, 2021 9:45 am PDT by
Earlier this month, WarnerMedia announced the upcoming launch of a new ad-supported tier for HBO Max, which has debuted today. Priced at $9.99 per month, the ad-supported tier is $5 less than the $14.99 monthly cost of the standard HBO Max subscription. HBO Max is designed to feature the "lightest ad load in the streaming industry" for its ad-supported tier, and it will include access to all ...
Apple TV tvOS 15 Feature

Apple Releases tvOS 15 With Spatial Audio, Stereo Support Using Two HomePod Minis, Hey Siri Improvements and More

Monday September 20, 2021 10:01 am PDT by
Apple today released tvOS 15, the newest version of the tvOS operating system designed for the Apple TV 4K and the Apple TV HD. The tvOS 15 update can be downloaded over the air through the Settings app on the ‌‌Apple TV‌‌ by going to System -> Software Update. ‌‌Apple TV‌‌ owners who have automatic software updates turned on will be upgraded to ‌tvOS 15 automatically. Apple's...
maxresdefault

'Being James Bond' Retrospective Will Be Free to Watch Through Apple TV App

Tuesday August 31, 2021 8:25 am PDT by
Update 9/7/21: "Being James Bond" is now available to watch through the Apple TV app. Ahead of the theatrical release of James Bond film "No Time To Die" on October 8 in the United States, a 45-minute retrospective titled "Being James Bond" will be available to watch for free through the Apple TV app, according to Deadline. The story from MGM is said to feature Daniel Craig reflecting ...
Apple TV Stick vs Box Feature

Apple Abandoned Low-Cost TV Dongle Plans, but Looking to Double New Apple TV+ Content Rate in 2022

Friday September 10, 2021 7:37 am PDT by
Apple has abandoned its plans for a low-cost Apple TV dongle and is set to significantly accelerate and expand the output of new content on Apple TV+ next year, according to The Information. Sources said to be familiar with Apple's plans speaking to The Information have apparently revealed many of the company's internal discussions and attitudes around Apple TV+ in detail. The company...
Apple TV tvOS 15 Feature

Apple Seeds tvOS 15 Release Candidate to Developers

Tuesday September 14, 2021 11:46 am PDT by
Apple today seeded the release candidate version of the upcoming tvOS 15 update to developers for testing purposes, with the new beta coming one week released the ninth beta. Developers can download the new tvOS 15 beta by downloading a profile onto the ‌Apple TV‌ using Xcode. Apple shared little about tvOS 15 when it was unveiled, but there are some new features that are coming to...