HBO Max to Completely Overhaul Buggy Apple TV App By End of Year

HBO Max will release a completely rebuilt Apple TV app by the end of the year to overcome a variety of issues users have experienced with the current version, according to a new report.

hbomax1
Shortly after Warnermedia removed its HBO Max offering from ‌Apple TV‌ Channels in May, an update to its subsequently released tvOS app essentially broke several features of the service.

In June, HBO Max dropped the native tvOS video player in favor of a custom video player, which introduced issues with fast-forwarding and rewinding video in the app.

Recognizing its mistake, HBO quickly reinstated the native tvOS video player UI. However, problems with playback control remained, while users have continued to report other issues to do with subtitles and audio description.

According to HBO Max execs who spoke to Vulture, these remaining errors should be corrected for all ‌Apple TV‌ users "within days," while subscribers can expect the rollout of a completely new app to match the needs of the current service.

"We're going to replace every single connected TV app in the next four or five months," said an unnamed WarnerMedia exec. Apple TV customers will likely have to wait until the end of the year for the new app to appear, and an overhaul of the mobile and web-based apps is planned for early 2022.

According to the report, the problems started when the company launched a new $10 ad-supported tier and expanded its app to 39 new countries in June. Integrating commercials into what had been an ad-free platform required the introduction of a whole new layer of app coding, and that's when the widely reported bugs were established.

WarnerMedia has also admitted that the current HBO Max app wasn't built from scratch, and has been running on a retrofitted version of the old HBO Go and HBO Now services, which were designed for a very different product. Hence the decision to start afresh with a completely new app, which has been in the works since at least late last year.

Related Roundup: Apple TV
Tag: HBO Max
Buyer's Guide: Apple TV (Caution)

Popular Stories

Apple WWDC24 Apple Intelligence hero 240610

Apple Explains iPhone 15 Pro Requirement for Apple Intelligence

Wednesday June 19, 2024 4:48 am PDT by
With iOS 18, iPadOS 18, and macOS Sequoia, Apple is introducing a new personalized AI experience called Apple Intelligence that uses on-device, generative large-language models to enhance the user experience across iPhone, iPad, and Mac. These new AI features require Apple's latest iPhone 15 Pro and iPhone 15 Pro Max models to work, while only Macs and iPads with M1 or later chips will...
Apple Intelligence General Feature

Apple Intelligence Features Not Coming to European Union at Launch Due to DMA

Friday June 21, 2024 9:44 am PDT by
Apple today said that European customers will not get access to the Apple Intelligence, iPhone Mirroring, and SharePlay Screen Sharing features that are coming to the iPhone, iPad, and Mac this September due to regulatory issues related to the Digital Markets Act. In a statement to Financial Times, Apple said that there will be a delay as it works to figure out how to make the new...
iPhone 16 Pro Max Generic Feature 2

5 Biggest Changes Rumored for iPhone 16 Pro Max

Wednesday June 19, 2024 5:00 am PDT by
Given Apple's rumored plan to add an all-new high-end tier to its iPhone 17 series in 2025, this could be the year for Apple to bring its boldest "Pro Max" model to the table — the kind of iPhone 16 upgrade that stands tall above its siblings, both figuratively and literally. If you have been holding out for the iPhone 16 Pro Max, here are five of the biggest changes rumored to be coming...
Apple Vision Pro 2 Feature 2

Apple Reportedly Suspends Work on Vision Pro 2

Tuesday June 18, 2024 8:17 am PDT by
Apple has suspended work on the second-generation Vision Pro headset to singularly focus on a cheaper model, The Information reports. Apple was widely believed to have plans to divide its Vision product line into two models, with one "Pro" model and one lower-cost standard model. The company is said to have been deprioritizing the next Vision Pro headset over the past year, gradually...
back to school 2024

Apple's 2024 Back to School Sale Launches, Up to $150 Gift Card With Mac or iPad

Thursday June 20, 2024 4:29 am PDT by
Apple has launched its annual Back to School promotion for college students in the United States. This year's promotion offers a free Apple gift card with the purchase of an eligible Mac or iPad. Apple is also offering students 20% off AppleCare+ plans. Apple is offering a $150 gift card with any new MacBook Air, MacBook Pro, or iMac, and a $100 gift card with the purchase of any new M4 iPad ...
iOS 17

Apple Releases First Public Beta of iOS 17.6

Thursday June 20, 2024 10:18 am PDT by
Apple today seeded the first betas of upcoming iOS 17.6 and iPadOS 17.6 updates to public beta testers, with the betas coming a few days after the initial iOS and iPadOS 17.6 developer betas. Public beta testers can get the beta by opening up the Settings app, going to the Software Update section, tapping on the "Beta Updates" option, and toggling on the iOS 17 or iPadOS 17 Public Beta....

Top Rated Comments

Muzzakus Avatar
37 months ago
Just use the tvOS building blocks ffs. Apple, be your douche controlling selves and enforce GUI standards on atv. What’s the point of paying for the hardware if the apps are just the same as on a cheap Chinese android stick! Jesus wept!
Score: 37 Votes (Like | Disagree)
ignatius345 Avatar
37 months ago

Just use the tvOS building blocks ffs. Apple, be your douche controlling selves and enforce GUI standards on atv. What’s the point of paying for the hardware if the apps are just the same as on a cheap Chinese android stick! Jesus wept!
They should also force every channel to tie in with the TV app. I regularly forget about stuff in Netflix because it doesn't show up on my home screen the way things from HBO, Disney+, Hulu and Apple TV+ do.
Score: 27 Votes (Like | Disagree)
foobarbaz Avatar
37 months ago
Nothing good has ever come from a complete rewrite, though.

We developers think it’s the easiest way to fix all bugs, but unless the underlying structural problems (like bad QA, wrong priorities) are fixed, it typically ends up worse.

Fingers crossed, though.
Score: 17 Votes (Like | Disagree)
JBGoode Avatar
37 months ago
Great. I'll be happy when this is released as the current app is garbage.

I paused a movie last night and when I hit play again it started from a point 10 minutes earlier.
Score: 13 Votes (Like | Disagree)
EyeTack Avatar
37 months ago

According to the report, the problems started when the company launched ('https://www.macrumors.com/2021/06/02/hbo-max-ad-supported-tier-now-available/') a new $10 ad-supported tier
Taking it from both ends … sounds like cable with extra steps.

I remember the original attraction to cable was the limited intrusion of programming.
Score: 6 Votes (Like | Disagree)
kerr Avatar
37 months ago
How about the bug that HBO Max is only available in the US?
Score: 4 Votes (Like | Disagree)