iFixit Highlights Apple's Uncertain Right to Repair Stance Through Emails Shared With Judiciary Committee

Apple CEO Tim Cook yesterday testified in front of the U.S. House Judiciary Antitrust Subcommittee where he was questioned on Apple's App Store policies, but Congress also released a series of emails that Apple had submitted as part of the ongoing antitrust investigation.

ifixitteardown11promax

Image via iFixit

Those emails revealed Apple's thoughts on App Store fees and provided insight into its efforts to negotiate deals with Amazon, but there were also emails on other topics, including the ongoing Right to Repair battle that Apple has been fighting against independent repair shops.

Repair site iFixit is part of the Right to Repair fight and today highlighted Apple's internal discussions about Right to Repair and the context surrounding those discussions, which is an interesting read for those who support the Right to Repair movement.

For those unfamiliar with Right to Repair, it's legislation that mandates that consumers should be able to repair their own devices, and that electronics companies like Apple should provide repair parts and repair manuals to all repair shops, rather than just Apple Authorized Service Providers.

Apple has lobbied heavily against Right to Repair, but internally, emails suggest Apple has been uncertain about its position and how it wants to handle repairs in the future. As an example, Apple scrambled to figure out its narrative when The New York Times in April 2019 wrote an op-ed in favor of the movement.

"The larger issue is that our strategy around all of this is unclear. Right now we're talking out of both sides of our mouth and no one is clear on where we're headed," reads the email.

applerighttorepairemail

An internal Apple email on repair shared with the subcommittee

Later in 2019, iFixit discovered iMac repair manuals online and questioned Apple about it. iFixit received no response, but according to the emails shared with Congress, it sparked internal discussion. From an email between Apple PR execs:

Right now, it's pretty clear things are happening in a vacuum and there is not an overall strategy. Plus, with one hand we are making these changes and the other is actively fighting Right to Repair legislation moving in 20 states without real coordination for how updated policies could be used to leverage our position."

As it turned out, Apple released the ‌iMac‌ manuals for the EPEAT green certification standard, and not all teams at Apple were aware those manuals were being uploaded nor was everyone in favor of it. Apple did not ultimately remove the manuals, but has not posted further repair instructions online.

Multiple states have introduced Right to Repair legislation, but lobbying from Apple and other companies like John Deere has prevented it from passing. Apple continually cites customer safety as the reason why repairs need to be restricted.

In fact, to persuade California lawmakers not to pass Right to Repair legislation, Apple's lobbyists took apart an iPhone and explained how customers could harm themselves if the lithium-ion battery is punctured. Apple has also said that it wants to assure customers that their products will be "repaired safely and correctly," as the reasoning behind not opening up repairs to all repair shops.

Even as it fights Right to Repair legislation, Apple has been making some moves to attempt to appease those pushing for expanded repair access. Apple in August 2019 introduced an Independent Repair Provider Program that provides independent repair businesses with genuine Apple parts, tools, training and repair manuals, but it does require repair shops to sign onerous contracts to get access.

iFixit does, of course, heavily advocate for Right to Repair policies so the piece on Apple's uncertainty over how to handle the shifting demand for access to repairs is somewhat biased, but the full article is worth a read for those who are interested in better access to repairs.

Top Rated Comments

LawJolla Avatar
19 months ago
Right to repair is an obvious step. For the "what happens when..." crowd, one need to look no further than cars. OEMs authorize franchises to repair their vehicles, but any other number of unauthorized shops can also do the repairs. The OEMs make the parts and knowledge available to everyone to facilitate the free market.

Would anyone like to revert to the model where only BMW authorized shops can touch a BMW?
Score: 31 Votes (Like | Disagree)
Brandon916 Avatar
19 months ago

Who will be responsible for a badly repaired phone or when something stops working after home repair? What if the device has been sold to a buyer that didn't know it was repaired by the owner?
I like to have the right to repair, but what should incapable people have the right to do?
What is the difference between a car? Should we make it illegal to repair our own car at home because we want to protect our customers? That sounds insane.
Score: 27 Votes (Like | Disagree)
Brandon916 Avatar
19 months ago

Does anyone honestly believe Apple should be in the hook for anything if a home repair does not work out?
Look, I can fix my car at home and still take it to a dealership. Same thing. If I messed it up, Apple will charge me extra to fix my screw up. Simple. Stop trying to make it illegal to work on our own purchased items.
Score: 27 Votes (Like | Disagree)
katbel Avatar
19 months ago
Competition has always been good, monopoly not so much
Once we were able to open a computer and upgrade ram (some iMac lets you still do it), change internal HD etc
Great times!
Score: 22 Votes (Like | Disagree)
Brandon916 Avatar
19 months ago

It's not illegal to fix your phone, just as the car. It's not the legality that I am worried about. It's the people that think they can do this after one Youtube video.
Apple was trying to pass a bill in California trying to make it illegal to fix your phone yourself. What are you talking about. Dude, Apple is hella shaddy for that. They are not on the customer side.


The car manufacturer!
Eh wrong. People buy second hand cars all the time. Check craiglist. Those cars have been worked on by regular people.
Score: 18 Votes (Like | Disagree)
quagmire Avatar
19 months ago
I do not buy the, " We do not want people to do the repair themselves for their own safety" line.

I can buy the line of protecting customers by making sure only Apple parts are used in repairs. But the solution is then to make the parts available to repair shops. But then the issue becomes customers will always go for the cheapest solution. Repair shop, " You want OEM parts? That will be a $150 repair. We can do it for $80 if you want to use generic parts." The customer will then opt for the $80 charge then you have a suspect knockoff battery in the phone.
Score: 17 Votes (Like | Disagree)

Popular Stories

iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
AirPods Pro Gen 3 Mock Feature Red

AirPods Pro 2 Could Start a New Accessory Ecosystem

Friday January 14, 2022 2:34 am PST by
Apple's second-generation AirPods Pro could arrive alongside a new series of accessories, recent leaked images suggest. Alleged leaked photos of the next-generation AirPods Pro obtained by MacRumors showed a charging case with a metal loop on the side for attaching a strap. Apple has not used this design for any of its other AirPod models and it is unclear why it would be added in this...
Unlikely Products 2022 Feature

Six Rumored Apple Products You're Unlikely to See This Year

Saturday January 15, 2022 2:06 pm PST by
Much has been said about what consumers could see from Apple in 2022, but the company is also working on a handful of rumored products that aren't expected to be unveiled for at least another 12 months, and in some cases a lot longer. Of course, that's assuming they get released at all. Apple works on many potential products some of which ultimately never see the light of day. With that in...
safari icon blue banner

Safari Bug Allows Websites to Track Your Recent Browsing Activity in Real Time

Sunday January 16, 2022 3:37 pm PST by
A bug in WebKit's implementation of a JavaScript API called IndexedDB can reveal your recent browsing history and even your identity, according to a blog post shared on Friday by browser fingerprinting service FingerprintJS. In a nutshell, the bug allows any website that uses IndexedDB to access the names of IndexedDB databases generated by other websites during a user's browsing session....
ipad air 4 video

New iPad Air Rumored to Launch This Spring With A15 Chip, 5G, Center Stage Camera, and More

Saturday January 15, 2022 8:05 pm PST by
Apple is planning to release a fifth-generation iPad Air with similar features as the sixth-generation iPad mini, including an A15 Bionic chip, 12-megapixel Ultra Wide front camera with Center Stage support, 5G for cellular models, and Quad-LED True Tone flash, according to Japanese blog Mac Otakara. Citing reliables sources in China, the report claims that the new iPad Air could be...
netflix2

Netflix Again Raises Prices for All Plans, 4K Streaming Now $20 Per Month

Friday January 14, 2022 12:46 pm PST by
Netflix today updated the prices for its streaming plans, and all of its offerings are now more expensive. The Basic plan is now priced at $9.99 per month, the Standard plan is priced at $15.49 per month, and the Premium plan is priced at $19.99 per month. The Basic plan is $1 more expensive, up from $8.99 per month. This plan allows users to watch on just one screen at a time, and it limits ...
top stories 20220115

Top Stories: iPhone 14 Pro Rumors, iCloud Private Relay Controversy, iOS 15.2.1 Released, and More

Saturday January 15, 2022 6:00 am PST by
Hole-punch? Pill? Hole-punch and pill? Rumors about what the front camera system on the iPhone 14 Pro will look like are evolving rapidly, and it now appears we might be getting a novel but potentially controversial design later this year. Other major stories this week included some confusion and controversy about iCloud Private Relay being disabled for some T-Mobile customers, increasing...
iPhone 14 Mock pill and hole 16x9 120hz

Analyst: All iPhone 14 Models to Feature 120Hz Displays, 6GB of RAM, and More

Friday January 14, 2022 7:02 am PST by
Apple is rumored to announce four new iPhone 14 models in September, and ahead of time, analyst Jeff Pu has outlined his expectations for the devices. In a research note with Haitong International Securities, obtained by MacRumors, Pu claimed that all iPhone 14 models will feature ProMotion displays, compared to only Pro models currently. ProMotion enables a variable refresh rate up to 120Hz ...