Apple on Right to Repair: We Want Customers to Be Confident Their Products Will Be 'Repaired Safely and Correctly'

Right to Repair advocates continue to lobby the U.S. government, arguing that large tech companies like Apple are monopolizing repairs of consumer electronics in order to preserve profits, reports Axios.

ifixit 2018 mbp

Image: iFixit.com

In testimony before the U.S. House Judiciary Subcommittee on Antitrust, Commercial and Administrative Law last month, Nathan Proctor of the non-profit U.S. Public Interest Research Group claimed that "repair hurts sales," giving Apple "an incentive to restrict repair of their devices."

Similarly, in a letter submitted to the subcommittee last month, The Repair Association's executive director Gay Gordon-Byrne wrote that "manufacturers have no reasons for blocking repair other than money," referring to the "monopolization of repair" as a "huge profit opportunity."

In March, California became the 20th state to introduce Right to Repair legislation in the U.S., according to iFixit. Apple representatives have continually opposed these bills, which if passed would require companies to make repair parts, tools, and documentation available to the public.

In a statement, an Apple spokesperson told Axios that Apple's goal is to ensure its products are "repaired safely and correctly," while touting the company's growing network of Apple Authorized Service Providers:

We want to make sure our customers always have confidence their products will be repaired safely and correctly, and in a way that supports recycling. We are continually growing our network of certified technicians and most recently announced that any Best Buy store in the U.S. is now an authorized service provider.

Apple Authorized Service Providers have access to certified parts and service guidelines from Apple. There are over 1,800 of these authorized locations in the United States, which Apple said is "three times as many locations as three years ago." As of June, that includes every Best Buy store in the country.

Right to Repair legislation aims to make these parts and documentation available to independent shops and customers directly.

Top Rated Comments

Packdude Avatar
19 months ago
I'm a fan of the Apple products that I own, but this is a load of bs. If the repair is not repaired 'correctly', that's between the consumer and the repair shop. Places that do bad repairs will become known as such and people will avoid them. In the mean time, places that do good repair work will save consumers thousands of dollars every year, which is money that wouldn't go to Apple, hence why they don't want anyone else repairing the hardware they make.
Score: 78 Votes (Like | Disagree)
markfc Avatar
19 months ago
Sure Tim, Just send the link to where I can order genuine Apple Parts at a fair price and I'm good. :-)
Score: 73 Votes (Like | Disagree)
FamVR Avatar
19 months ago
Apple must have missed the videos from Louis Rossmann.

I had an iPhone repaired by Apple and later ran into issues...turned out that two screws where missing.
Score: 45 Votes (Like | Disagree)
HardRain Avatar
19 months ago
It's obvious why they are doing it, just wish Apple would be honest about it, sick of all the hypocrisy. From slowing down devices, to non upgradable Macs, its all about profit, which is fine, but just stop pretending its for the consumers.
Score: 38 Votes (Like | Disagree)
MotorMikey Avatar
19 months ago
Ensure it’s repaired “safely and correctly”… right.
While I don’t disagree, if people are allowed to repair their cars - objects that weigh thousands of pounds and transports people at high speeds - then yeah, it’s not unreasonable for a person to expect to be able to replace the battery on their phone.
Score: 32 Votes (Like | Disagree)
Siannath Avatar
19 months ago
I love Apple products but they are being greedy ****s and Louis Rossmann is right about Apple in repair issues.

I hope a strong Right to Repair legislation is effective soon.

Also, Apple wants to sell the image of being a eco-friendly company... but replacing things is not eco-friendly. Repairing things is.
Score: 32 Votes (Like | Disagree)

Top Stories

16inchmacbookpromain

Kuo: New MacBook Pro Models to Feature Flat-Edged Design, MagSafe, No Touch Bar and More Ports

Thursday January 14, 2021 9:32 pm PST by
Apple is working on two new MacBook Pro models that will feature significant design changes, well-respected Apple analyst Ming-Chi Kuo said today in a note to investors that was obtained by MacRumors. According to Kuo, Apple is developing two models in 14 and 16-inch size options. The new MacBook Pro machines will feature a flat-edged design, which Kuo describes as "similar to the iPhone 12" ...
iphone x camera close

iOS 14.4 Will Introduce Warning on iPhones With Non-Genuine Cameras

Thursday January 14, 2021 8:07 am PST by
In the second beta of iOS 14.4 seeded to developers and public testers this week, MacRumors contributor Steve Moser has discovered code indicating that Apple will be introducing a new warning on iPhones that have had their camera repaired or replaced with aftermarket components rather than genuine Apple components. "Unable to verify this iPhone has a genuine Apple camera," the message will...
prototype iphone 12 pro

Prototype iPhone 12 Pro Shown Off in Photos

Wednesday January 13, 2021 3:39 pm PST by
Developer Giulio Zompetti, who often shows off prototype versions of Apple devices, today highlighted a prototype version of the iPhone 12 Pro. The iPhone 12 Pro is running an operating system called SwitchBoard, a nonUI version of the iOS 14 update that Apple uses internally. We've seen SwitchBoard on prototype devices before, as Apple uses it to test new features. Zompetti's prototype...
foldable iPhone concept feature

Apple Testing In-Display Fingerprint Sensor for iPhone 13, Foldable iPhone Also in the Works

Friday January 15, 2021 1:46 pm PST by
Apple has started "early work" on an iPhone that has a foldable display, according to a new report from Bloomberg's Mark Gurman. Though testing of a foldable iPhone has begun, Apple has not committed to releasing a device that has a foldable display. Development has not yet expanded beyond a display and Apple does not have full foldable iPhone prototypes in its labs. Like foldable...
Apple TV Ray Light 2 Triad

Apple Extends Free Apple TV+ Trials Until July

Friday January 15, 2021 10:50 am PST by
Apple is once again planning to extend its free Apple TV+ trial subscriptions, this time until July. When Apple TV+ launched in November 2019, Apple offered free Apple TV+ subscriptions to those who purchased a new Apple device in or after September 2019. Those free subscriptions were set to expire in November 2020, but in October 2020, Apple announced that it was extending free trials...
macbook pro 16 inch thunderbolt

Bloomberg: Next-Generation MacBook Pro to Offer Improved Displays, Faster Charging Over MagSafe

Thursday January 14, 2021 11:36 pm PST by
Following today's report from analyst Ming-Chi Kuo outlining major changes for the next-generation MacBook Pro models coming in the third quarter of this year, Bloomberg's Mark Gurman has weighed in with his own report corroborating some of the details but seemingly differing a bit on others. First, Gurman shares more details on the return of MagSafe charging to the MacBook Pro, indicating...
Hue module dimmer switch

Philips Hue Announces New Wall Switch Module, Dimmer Switch, and Outdoor Light Bar

Thursday January 14, 2021 3:11 am PST by
Philips Hue has announced a new wireless dimmer switch module that lets Hue bridge owners directly control the smart lighting from their standard wall switches. The new Philips Hue wall switch module is the ideal addition to any Philips Hue set up. Installed behind existing light switches, it allows users to turn their existing switch into a smart switch and ensures their smart lighting is...
pat gelsinger intel

Incoming Intel CEO Derides Company's Inability to 'Deliver Better Products' Than Apple's M1 Chip

Friday January 15, 2021 6:17 am PST by
Incoming Intel CEO Pat Gelsinger has said that the company must "deliver better products" than Apple, which he described as a "lifestyle company," and says that Intel's best days are "in front of it" (via The Oregonian). Speaking at an Intel all-hands meeting yesterday, Gelsinger derisively implied that Apple is merely a "lifestyle company," so Intel must be able to surpass its technology: ...
mac pro mini feature

Apple Working on Two New Mac Pro Desktops, One of Which Will Be Reminiscent of Power Mac G4 Cube

Friday January 15, 2021 10:23 am PST by
Apple is developing two versions of the Mac Pro to succeed the Mac Pro that was first released in December 2019, according to a new report from Bloomberg. The first updated Mac Pro is a direct successor to the current Mac Pro and it will use the same design. It may also be equipped with Intel processors rather than Apple silicon chips, and it could be one of the sole machines in the Mac...
pioneer carplay wc5700nex

The Best Apple-Related Accessories at CES 2021

Wednesday January 13, 2021 1:16 pm PST by
CES 2021 is taking place digitally this year, and it hasn't been as exciting as in past years because many vendors have opted out. That said, some companies are still showing off some interesting Apple-related accessories that are coming out this year and that will be of interest to Mac, iPad, and iPhone users. Subscribe to the MacRumors YouTube channel for more videos. Pioneer Wireless...