Apple Launches Official Repair Program for iPhone 7 Models Affected by 'No Service' Issue

Apple today launched a repair program for iPhone 7 devices that are impacted by an ongoing bug that causes them to have no available service even when cellular coverage is available. Apple says the problem is caused by a component that has failed on the main logic board.

The problem affects "a small percentage" of iPhone 7 devices, causing them to display a "No Service" message instead of properly connecting to an available cellular network.

applenoservicerepairprogram
Customers who are experiencing this issue will receive a free device repair from Apple, and those who have already paid for repairs are eligible for reimbursement. Apple will be emailing customers who may have previously paid for a repair related to this problem to offer a refund.

According to Apple, affected units were manufactured between September 2016 and February 2018 and were sold in China, Hong Kong, Japan, Macao, and the United States. Model numbers that are impacted by the hardware failure include A1660, A1780, and A779, and customers can see if they are affected by checking the model number on the back of their device.

We first heard hints of this bug in September of 2016, when Apple launched an investigation into iPhone 7 devices that were displaying a "No Service" message after customers activated and then disabled Airplane Mode.

Apple's repair program is only available for the iPhone 7, and Apple will examine all iPhones prior to service to verify that the iPhone in question is impacted by the bug and eligible for repair. Apple says that devices with other damage, such as a cracked screen, will need to have those problems addressed before the "No Service" bug can be fixed.

Customers who are in need of a repair should contact an Authorized Apple Service Provider, visit an Apple retail store, or get in touch with Apple support. Apple will be sending all iPhone 7 models in need of repair to an Apple Repair Center.

The new iPhone 7 repair program covers affected iPhone 7 devices for two years after the first retail sale of the unit.

Related Forum: iPhone

Popular Stories

AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
ipad air windows 11 arm

M2 iPad Air Runs Windows 11 ARM via Emulation, Thanks to EU Rules

Tuesday April 22, 2025 5:01 am PDT by
A developer has demonstrated Windows 11 ARM running on an M2 iPad Air using emulation, which has become much easier since the EU's Digital Markets Act (DMA) regulations came into effect. As spotted by Windows Latest, NTDev shared an instance of the emulation on social media and posted a video on YouTube (embedded below) demonstrating it in action. The achievement relies on new EU regulatory...
iphone 17 air dummy unbox therapy

iPhone 17 Air's Extreme Thinness Demoed in New Video

Tuesday April 22, 2025 10:22 am PDT by
Apple plans to release an all-new super thin iPhone this year, debuting it alongside the iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. We've seen pictures of dummy models, cases, and renders with the design, but Lewis Hilsenteger of Unbox Therapy today showed off newer dummy models that give us a better idea of just how thin the "iPhone 17 Air" will be. The iPhone 17 Air is expected to be ...
iOS 18

iOS 18.5 Includes Only a Few Changes So Far

Monday April 21, 2025 11:00 am PDT by
Apple seeded the third beta of iOS 18.5 to developers today, and so far the software update includes only a few minor changes. The changes are in the Mail and Settings apps. In the Mail app, you can now easily turn off contact photos directly within the app, by tapping on the circle with three dots in the top-right corner. In the Settings app, AppleCare+ coverage information is more...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...

Top Rated Comments

farewelwilliams Avatar
94 months ago
"Please call to make an appointment"
Score: 27 Votes (Like | Disagree)
ZipZap Avatar
94 months ago
Is this really limited to the iPhone 7? I often have no service on my X when I know I am in a service area.
Score: 13 Votes (Like | Disagree)
frifra Avatar
94 months ago
Is this really limited to the iPhone 7? I often have no service on my X when I know I am in a service area.
But you have to wait your turn ... in 2020. If your iPhone lasts that long.
Score: 13 Votes (Like | Disagree)
theheadguy Avatar
94 months ago
This has often happened to my 7+, so not covered?
Score: 11 Votes (Like | Disagree)
nvmls Avatar
94 months ago
It's the new feature to encourage human interaction, thanks Apple.
Score: 11 Votes (Like | Disagree)
mwined Avatar
94 months ago
It's a new power management feature, so the phone doesn't shut down. :p
Score: 11 Votes (Like | Disagree)