Apple Investigating iPhone 7 Bug Causing 'No Service' After Turning Off Airplane Mode
Apple is aware of and investigating an iPhone 7 and iPhone 7 Plus issue that can result in the loss of cellular service after turning off Airplane Mode on the devices, according to internal documents obtained by MacRumors.
In the meantime, Apple has advised authorized service providers to instruct customers to restart the affected iPhone 7 or iPhone 7 Plus. If no service persists, Apple advises customers to remove and re-insert the device's SIM card.
In a video shared with MacRumors by reader Yasser El-Haggan, an iPhone 7 can be seen with no service alongside an iPhone 6s with two bars of LTE after Airplane Mode is toggled off on both devices. Both of the iPhones are said to be AT&T models, which means the iPhone 7 has an Intel modem rather than a Qualcomm modem used for Verizon and Sprint models.
All of a sudden today my iPhone 7 Jet Black model started not getting internet service -- can’t make outbound calls or receive calls -- even though it showed 4 bars. I then put it in Airplane Mode, and back off, then it showed no service. It got pretty warm in the top right hand corner.
I then took a video of my wife's iPhone 6s right next to my iPhone 7, put them both in Airplane Mode, and then switched Airplane Mode off and you can see immediately that the iPhone 6s gets signal instantly, and the iPhone 7 just sits there searching. I then took her SIM and put it in my iPhone 7, no luck, put my SIM in her phone, and it got signal right away.
El-Haggan said he took his iPhone 7 to an Apple Store, where the Genius Bar swapped out the device with a new one. The employee had allegedly seen the issue on a few previous handsets, and he immediately replaced the device per Apple's instructions in lieu of running a basic diagnostic test. Apple appears to have replacement iPhone 7 models reserved for these scenarios per standard policy.
Popular Stories
iOS 18 has been in beta testing for nearly three months, and the software update will finally be released for all compatible iPhones soon. Apple should reveal iOS 18's exact release date during its September 9 event, with the most likely possibility being Monday, September 16. Below, we have highlighted eight key new features included in iOS 18. Note that Apple Intelligence is not coming...
Apple has announced that on Monday, September 9 it will hold its annual fall event, which means we are just days away from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. ...
Apple is introducing a new camera-based "Capture" button on at least some iPhone 16 models this year, and a new rumor claims that Apple's own silicone cases will have a design that is specially made so as not to impede the use of the capacitive button's multiple functions. Several rumors have suggested that the iPhone 16 models are going to have an all-new button that's designed to make it...
Apple did not mention CarPlay when it unveiled iOS 18 in June, but the update includes a handful of new features for the in-car iPhone system. iOS 18 includes some changes to the Messages app, Settings app, and Siri on CarPlay. The update should be widely released later in September. Below, we recap CarPlay's key new features on iOS 18. 1. Contact Photos in Messages App iOS 18 adds...
Apple is "shaking up its color palette" for its iPhone 16 lineup this year, according to well-connected Bloomberg reporter Mark Gurman. Early iPhone 16 Pro dummy models via Sonny Dickson According to Gurman, the iPhone 16 Pro models will come in a Gold Titanium to replace Blue Titanium, while the Black, White, and Natural Titanium options that debuted with the iPhone 15 Pro will remain...
Apple is expected to launch a fourth-generation iPhone SE early next year with an OLED display for the first time, marking the completion of Apple's adoption of OLED technology across all iPhone models. According to Nikkei Asia, the move away from LCD displays will exclude two longstanding Japanese panel makers, Japan Display (JDI) and Sharp, from Apple's iPhone supply chain. In 2017,...
Apple will likely announce new Mac models with M4-series chips in November, confidential information obtained by MacRumors claims. According to a reliable source familiar with the matter, Apple will release new Mac models in November 2024. While new Macs are usually released toward the end of the year, this is the first time a launch month has been singled out for the upcoming M4 Macs....
