Chinese Consumer Group Complains of Spontaneous iPhone 6 Fires, but Apple Blames 'Physical Damage'

As Apple's iPhone 6s is facing scrutiny in China over a battery issue that causes unexpected shutdowns, a Chinese consumer group has complained of a separate problem with the iPhone 6 - spontaneous battery fires.

According to the The Wall Street Journal, the Shanghai Consumer Council says it received eight reports from Chinese users claiming their smartphones spontaneously caught on fire, but Apple inspected the devices and says "external physical damage" is to blame.

iphone6-stock

Apple said it analyzed the affected phones and found that the fires followed "external physical damage." The company encouraged customers with issues to visit an Apple store or contact company support.

"We appreciate that customers are more concerned than ever about the performance and safety of batteries in their mobile devices," Apple said in a statement.

Given that the iPhone 6 has been available since 2014 and there have been a limited number of report about device fires, Apple's physical damage explanation rings true. With the Samsung Galaxy Note 7, which had a true faulty part leading to fires, reports from around the world started flooding in just weeks after the device was released.

Complaints from Chinese consumer groups over iPhone 6s battery problems led Apple to introduce a repair program for iPhone 6s devices that unexpectedly shut down, and Apple has gone out of its way in China to explain the issue and assure customers that it is not safety related.

Apple's repair program will see it providing new batteries to customers with iPhone 6s devices primarily manufactured between September and October of 2015. Just today, Apple expanded the repair program to encompass a small number of customers "outside of the affected range" who are also experiencing shutdowns.

On its Chinese site, Apple explained that the iPhone 6s shutdown issue was caused by exposure to "controlled ambient air" during the manufacturing process, which caused the battery to degrade faster than a normal battery.

Next week, Apple plans to introduce a diagnostic tool that will allow it to gather information and better manage battery performance levels to prevent shutdowns. With iOS 10.2 nearly ready to launch, it's likely the diagnostic capability will be included in that update.

As Apple's third largest market after the United States and Europe, China has become increasingly important to Apple over the last several years. Apple has made an effort to introduce a number of retail stores in the country, and it has made a $1 billion investment in Chinese ride-sharing company Didi Chuxing.

Despite its efforts, Apple has struggled in China. In Apple's third quarter earnings report, revenue in China was down 33 percent year over year, dropping from $13 billion in 3Q 2015 to $8.9 billion in 3Q 2016.

Chinese officials have said Apple is "too deeply established in the country's core industries," and along with recent trouble over its iPhones, Apple has also struggled with its iTunes Movie and iBooks Store in China, which were shut down by Chinese administrators in April.

Tag: China

Top Rated Comments

Pakaku Avatar
57 months ago
Remove all batteries. It's old analog technology, and frees up internal space to make things thinner.
Score: 22 Votes (Like | Disagree)
Mac Fly (film) Avatar
57 months ago
Chinese fake junk chargers are lethal things. I've only ever had issues with non-Apple chargers.
Score: 17 Votes (Like | Disagree)
needfx Avatar
57 months ago
Billy Joel called
Score: 16 Votes (Like | Disagree)
slimothy Avatar
57 months ago
Probably fake iPhones. Chinese can't even tell which are fake or real anymore lmao.
Score: 14 Votes (Like | Disagree)
dannyyankou Avatar
57 months ago
8 phones on fire in 2 years isn't that bad.

Samsung had like 40 in two weeks or something, lol
Score: 13 Votes (Like | Disagree)
840quadra Avatar
57 months ago
And how many are using non-supported chargers / cables with little or no voltage protection? Didn't most of the units pulled from Amazon and other places come from there?
Score: 8 Votes (Like | Disagree)

Top Stories

siir apple event april 20

Siri Reveals Apple Event Planned for Tuesday, April 20

Tuesday April 13, 2021 12:04 am PDT by
Siri has apparently prematurely revealed that Apple plans to hold an event on Tuesday, April 20, where the company is expected to reveal brand new iPad Pro models and possibly its long-awaited AirTags trackers. Subscribe to the MacRumors YouTube channel for more videos. Upon being asked "When is the next Apple Event," Siri is currently responding with, "The special event is on Tuesday, April...
apple event spring loaded

Apple's 'Spring Loaded' Event Officially Announced for Tuesday, April 20

Tuesday April 13, 2021 9:04 am PDT by
Following an overnight leak by Siri, Apple today officially announced that it will be holding a special "Spring Loaded" event on Tuesday, April 20 at 10:00 a.m. Pacific Time at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with all of Apple's 2020 events, the April 2021 event will be a digital-only gathering with no members of the media invited to attend in...
apple event hashflag

Twitter Hashflag for April 20 Apple Event Goes Live

Tuesday April 13, 2021 2:21 pm PDT by
Following the overnight Siri leak and subsequent announcement that Apple will hold a media event on Tuesday, April 20, a new Twitter hashflag has appeared to help provide visibility for the event on the platform. For the last several recent events, Apple has utilized hashflags, which are little icons next to hashtags on Twitter, as a way to market its events. The company first started the...
iphone12cameras

Kuo: 2022 iPhones to Feature 48-Megapixel Camera, 8K Video, and 6.1 and 6.7" Sizes With No 5.4" Mini Option

Tuesday April 13, 2021 10:45 pm PDT by
The upcoming 2022 iPhone lineup will feature two 6.1-inch devices and two 6.7-inch devices, with no mini-sized 5.4-inch iPhone, well-respected Apple analyst Ming-Chi Kuo said in a note to investors that was seen by MacRumors. Two of the iPhones will be high-end models and two of the iPhones will be lower-end models, similar to the current iPhone 12 lineup. Apple introduced the 5.4-inch...
macos catalina serial number

Apple Preparing Rollout of New Randomized Product Serial Numbers Ahead of 'Spring Loaded' Event

Wednesday April 14, 2021 2:08 am PDT by
Apple is advising its authorized premium resellers and dealers to prepare for new products with 10 and 12 digital serial numbers, days ahead of when it's expected to reveal a slew of new products. MacRumors previously reported that Apple plans to switch to randomized serial numbers for future products starting in early 2021. The company now seems to be preparing for that roll-out, telling...
duanrui iphone13 notch samples

More Leaked iPhone 13 Samples Show Smaller Notch, Repositioned Earpiece and Front Camera

Wednesday April 14, 2021 1:06 am PDT by
Leaker known as "DuanRui" has today shared an image of two iPhone 13 "film samples," which show the same rumored smaller notch design coming to the iPhone 13 series that we've seen from other sources. In past tweets, DuanRui has accurately leaked the correct names of the iPhone 12 models and an iPad Air 4 manual revealing its new design, so there's good reason to think this leak is credible, ...
Google maps feaure green

Google Maps App for iOS Finally Updated After Four Months

Monday April 12, 2021 10:03 am PDT by
Following the completed rollout of App Privacy labels for its App Store apps, Google today updated the Google Maps app for the first time in four months. Apple in December began requiring all new app submissions and app updates to include App Privacy labels, detailing the data that is collected by the app so consumers know what they're sharing. Google didn't begin implementing App Privacy ...
iPad Pro Mini LED

Mini-LED iPad Pro Expected at Apple Event on April 20 as Production Ramps Up

Tuesday April 13, 2021 9:53 am PDT by
Apple today announced that it will be hosting a virtual event on Tuesday, April 20 at 10 a.m. Pacific Time, and one of the new products expected to be unveiled at the event is a new iPad Pro with a Mini-LED display. In a brief snippet shared with paid subscribers, Taiwanese supply chain news website DigiTimes today reported that Apple supplier Ennostar has substantially improved its yield...
apple event particularly innovative article

Gurman: Apple's 'Spring Loaded' Event Won't Feature Anything 'Particularly Innovative'

Thursday April 15, 2021 1:30 am PDT by
Bloomberg's highly-respected Mark Gurman says that he expects nothing "particularly innovative" or "extraordinary" to launch at Apple's "Spring Loaded" event next week, Tuesday, April 20. Gurman made the remarks during an interview for Bloomberg Technology, in which he reaffirmed that Apple will launch a new 11-inch and 12.9-inch iPad Pro, with the higher-end model featuring a brand new...
spotify car thing 1

Spotify Announces the 'Car Thing' as its First Hardware Device

Tuesday April 13, 2021 7:03 am PDT by
Spotify has today announced its first hardware device, the "Car Thing," which is an in-car dash-mounted music and podcast player (via TechCrunch). Spotify is looking to provide a product for customers who want a "more seamless" and personalized in-car listening experience, especially in the large number of cars that do not support modern in-car infotainment systems. The Car Thing is aimed ...