Chinese Consumer Group Complains of Spontaneous iPhone 6 Fires, but Apple Blames 'Physical Damage'

As Apple's iPhone 6s is facing scrutiny in China over a battery issue that causes unexpected shutdowns, a Chinese consumer group has complained of a separate problem with the iPhone 6 - spontaneous battery fires.

According to the The Wall Street Journal, the Shanghai Consumer Council says it received eight reports from Chinese users claiming their smartphones spontaneously caught on fire, but Apple inspected the devices and says "external physical damage" is to blame.

iphone6-stock

Apple said it analyzed the affected phones and found that the fires followed "external physical damage." The company encouraged customers with issues to visit an Apple store or contact company support.

"We appreciate that customers are more concerned than ever about the performance and safety of batteries in their mobile devices," Apple said in a statement.

Given that the iPhone 6 has been available since 2014 and there have been a limited number of report about device fires, Apple's physical damage explanation rings true. With the Samsung Galaxy Note 7, which had a true faulty part leading to fires, reports from around the world started flooding in just weeks after the device was released.

Complaints from Chinese consumer groups over iPhone 6s battery problems led Apple to introduce a repair program for iPhone 6s devices that unexpectedly shut down, and Apple has gone out of its way in China to explain the issue and assure customers that it is not safety related.

Apple's repair program will see it providing new batteries to customers with iPhone 6s devices primarily manufactured between September and October of 2015. Just today, Apple expanded the repair program to encompass a small number of customers "outside of the affected range" who are also experiencing shutdowns.

On its Chinese site, Apple explained that the iPhone 6s shutdown issue was caused by exposure to "controlled ambient air" during the manufacturing process, which caused the battery to degrade faster than a normal battery.

Next week, Apple plans to introduce a diagnostic tool that will allow it to gather information and better manage battery performance levels to prevent shutdowns. With iOS 10.2 nearly ready to launch, it's likely the diagnostic capability will be included in that update.

As Apple's third largest market after the United States and Europe, China has become increasingly important to Apple over the last several years. Apple has made an effort to introduce a number of retail stores in the country, and it has made a $1 billion investment in Chinese ride-sharing company Didi Chuxing.

Despite its efforts, Apple has struggled in China. In Apple's third quarter earnings report, revenue in China was down 33 percent year over year, dropping from $13 billion in 3Q 2015 to $8.9 billion in 3Q 2016.

Chinese officials have said Apple is "too deeply established in the country's core industries," and along with recent trouble over its iPhones, Apple has also struggled with its iTunes Movie and iBooks Store in China, which were shut down by Chinese administrators in April.

Tag: China
Related Forum: iPhone

Popular Stories

airpods pro 2 pink

Apple Releases New AirPods Pro 2 Firmware

Tuesday May 28, 2024 11:46 am PDT by
Apple today released new firmware update for both the Lightning and USB-C versions of the AirPods Pro 2. The new firmware is version 6F7, up from the 6B34 firmware released in November. Apple does not provide details on what features might be included in the refreshed firmware beyond "bug fixes and other improvements," so it is unclear what's new in the update. Apple does not give...
maxresdefault

Report: These 10 New AI Features Are Coming in iOS 18

Sunday May 26, 2024 12:57 pm PDT by
iOS 18 and macOS 15 will offer an array of new AI features such as auto-generated emojis, suggested replies to emails and messages, and more, Bloomberg's Mark Gurman reports. Subscribe to the MacRumors YouTube channel for more videos. A significant portion of Apple's Worldwide Developers Conference (WWDC) is expected to focus on AI features. Writing his latest "Power On" newsletter, Gurman...
wwdc 2024 main image feature

Apple Confirms Time for June 10 WWDC Keynote, Shares Full Schedule

Tuesday May 28, 2024 10:21 am PDT by
Apple today shared details on the schedule that it has prepared for the 2024 Worldwide Developers Conference, which is set to take place from June 10 to June 14. While WWDC always includes a keynote, Apple has confirmed that it will be held on June 10 at 10:00 a.m. Pacific Time. Apple is expected to announce iOS 18, iPadOS 18, macOS 15, tvOS 18, watchOS 11, and visionOS 2, and at this time,...
Apple iPhone 15 Pro lineup Action button 230912

Apple Green-Lights iPhone 16 Pro Display Production

Tuesday May 28, 2024 5:13 am PDT by
Samsung Display and LG Display have been granted approval for mass production of OLED screens for Apple's upcoming iPhone 16 Pro models, Korea's The Elec reports. Both suppliers apparently received approval earlier this month, paving the way for the commencement of mass production of screens for the iPhone 16 Pro models. While Samsung Display will supply OLED screens for all four iPhone 16...
iPad Pro Landscape Apple Logo Feature

Apple Says Future iPads Could Feature Landscape Apple Logo

Monday May 27, 2024 6:31 am PDT by
French website Numerama interviewed three senior Apple employees about the new iPad Pro models that launched earlier this month. While the discussion did not reveal many new details, it did mention one potential change for future iPads. While the Apple logo on the back of iPads is positioned so that it appears upright in vertical orientation, the devices are often used in landscape...

Top Rated Comments

Pakaku Avatar
98 months ago
Remove all batteries. It's old analog technology, and frees up internal space to make things thinner.
Score: 22 Votes (Like | Disagree)
Mac Fly (film) Avatar
98 months ago
Chinese fake junk chargers are lethal things. I've only ever had issues with non-Apple chargers.
Score: 17 Votes (Like | Disagree)
needfx Avatar
98 months ago
Billy Joel called
Score: 16 Votes (Like | Disagree)
slimothy Avatar
98 months ago
Probably fake iPhones. Chinese can't even tell which are fake or real anymore lmao.
Score: 14 Votes (Like | Disagree)
dannyyankou Avatar
98 months ago
8 phones on fire in 2 years isn't that bad.

Samsung had like 40 in two weeks or something, lol
Score: 13 Votes (Like | Disagree)
840quadra Avatar
98 months ago
And how many are using non-supported chargers / cables with little or no voltage protection? Didn't most of the units pulled from Amazon and other places come from there?
Score: 8 Votes (Like | Disagree)