Samsung Halts Galaxy Note 7 Sales Worldwide

Samsung today announced that it is officially asking its global partners to cease all sales and exchanges of the Galaxy Note 7 while it further investigates claims of ongoing safety issues with replacement devices.

As of last week, there have been several reports from customers who had their replacement Galaxy Note 7 smartphones, which were deemed safe by Samsung, catch on fire. The devices were supposedly using batteries Samsung said were "not vulnerable to overheating and catching fire."

Samsung Galaxy Note 7

(Image: Shawn Minter)

On Wednesday, a flight from Louisville to Baltimore was evacuated when a Note 7 began smoking, and on Saturday, a 13-year-old girl in Minnesota received burns from a defective device while a man in Kentucky suffered from smoke inhalation after his Note 7 caught fire while he was asleep.

Two additional reports of replacement Note 7 fires rolled in on Sunday from Virginia and Texas, plus there were reports of fires from Taiwan and South Korea.

By Monday morning, all major carriers in the United States had already announced plans to stop sales and "safe" replacements of the Galaxy Note 7, and now sales will temporarily end worldwide.

According to Samsung, customers with an original Galaxy Note 7 or a replacement Galaxy Note 7 should shut down their devices and stop using them right away.

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

Earlier today, reports suggested that Samsung has stopped production on the Galaxy Note 7. Samsung said that it is "temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters," with more information to be available in a month.

For customers in the United States who still have a Galaxy Note 7, all of the major carriers are now offering to replace the defective devices with another smartphone, such as an iPhone 7.

Tag: Samsung

Popular Stories

CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
iOS 19 Roundup Feature

iOS 19 Will Add These New Features to Your iPhone

Tuesday April 15, 2025 7:37 am PDT by
The first iOS 19 beta is less than two months away, and there are already a handful of new features that are expected with the update. Apple should release the first iOS 19 beta to developers immediately following the WWDC 2025 keynote, which is scheduled for Monday, June 9. Following beta testing, the update should be released to the general public in September. Below, we recap the key...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iOS 18

Apple Releases iOS 18.4.1 With Bug Fixes

Wednesday April 16, 2025 10:11 am PDT by
Apple today released iOS 18.4.1 and iPadOS 18.4.1, minor updates to the iOS 18 and iPadOS 18 operating systems that came out last September. iOS 18.4.1 and iPadOS 18.4.1 come two weeks after the launch of iOS 18.4 and iPadOS 18.4. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. There have been complaints about ...
tvOS 18 Thumb 1

Apple Releases tvOS 18.4.1

Wednesday April 16, 2025 10:04 am PDT by
Apple today released tvOS 18.4.1, a minor update to the tvOS 18 operating system that came out last September. tvOS 18.4.1 comes two weeks after Apple released tvOS 18.4, and it is available for the Apple TV 4K and Apple TV HD models. tvOS 18.4.1 can be downloaded using the Settings app on the ‌Apple TV‌. Open up Settings and go to System > Software Update to get the new software....
iPhone Security Feature 25

Five iPhone Security Features You Should Be Using

Wednesday April 16, 2025 4:15 pm PDT by
Apple has quite a few security features that it's added to iPhones, iPads, and Macs over the years. Now more than ever, it's important to make sure you're taking advantage of the built-in security tools that are available to keep yourself and your data safe, so we've rounded up a list of the most important options. If you don't already have these enabled, you might want to consider turning...

Top Rated Comments

sinsin07 Avatar
111 months ago
Hate to say it but...

Burned Samsung Galaxy Note 7 Still More Innovative than the iPhone 7.
Yeah and they got burned by the innovation.
They are so innovative they can't even figure out whats going on.
The first flagship phone with double recall.
Thats real innovation.
Score: 36 Votes (Like | Disagree)
Speedy Dingo Avatar
111 months ago
I posted this on another thread, but it still seems fitting here.



EDIT: Someone's made this hilarious GTA5 mod with a Samsung Galaxy Note 7....

:D

Attachment Image
Score: 35 Votes (Like | Disagree)
Ballis Avatar
111 months ago
worst phone launch ever.
Score: 32 Votes (Like | Disagree)
garirry Avatar
111 months ago
You could say that the sales of the Note 7... bombed.
Score: 25 Votes (Like | Disagree)
Born Again Avatar
111 months ago
Hate to say it but...

Burned Samsung Galaxy Note 7 Still More Innovative than the iPhone 7.
Score: 23 Votes (Like | Disagree)
2010mini Avatar
111 months ago
Time to start over and bring out the Note 8 early.

Or please... hurry up with the folding phablets!
Early? Isn't that how this issue started?
Score: 17 Votes (Like | Disagree)