Samsung Halts Galaxy Note 7 Sales Worldwide

Samsung today announced that it is officially asking its global partners to cease all sales and exchanges of the Galaxy Note 7 while it further investigates claims of ongoing safety issues with replacement devices.

As of last week, there have been several reports from customers who had their replacement Galaxy Note 7 smartphones, which were deemed safe by Samsung, catch on fire. The devices were supposedly using batteries Samsung said were "not vulnerable to overheating and catching fire."

Samsung Galaxy Note 7

(Image: Shawn Minter)

On Wednesday, a flight from Louisville to Baltimore was evacuated when a Note 7 began smoking, and on Saturday, a 13-year-old girl in Minnesota received burns from a defective device while a man in Kentucky suffered from smoke inhalation after his Note 7 caught fire while he was asleep.

Two additional reports of replacement Note 7 fires rolled in on Sunday from Virginia and Texas, plus there were reports of fires from Taiwan and South Korea.

By Monday morning, all major carriers in the United States had already announced plans to stop sales and "safe" replacements of the Galaxy Note 7, and now sales will temporarily end worldwide.

According to Samsung, customers with an original Galaxy Note 7 or a replacement Galaxy Note 7 should shut down their devices and stop using them right away.

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

Earlier today, reports suggested that Samsung has stopped production on the Galaxy Note 7. Samsung said that it is "temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters," with more information to be available in a month.

For customers in the United States who still have a Galaxy Note 7, all of the major carriers are now offering to replace the defective devices with another smartphone, such as an iPhone 7.

Tag: Samsung

Top Rated Comments

sinsin07 Avatar
91 months ago
Hate to say it but...

Burned Samsung Galaxy Note 7 Still More Innovative than the iPhone 7.
Yeah and they got burned by the innovation.
They are so innovative they can't even figure out whats going on.
The first flagship phone with double recall.
Thats real innovation.
Score: 36 Votes (Like | Disagree)
Speedy Dingo Avatar
91 months ago
I posted this on another thread, but it still seems fitting here.



EDIT: Someone's made this hilarious GTA5 mod with a Samsung Galaxy Note 7....

:D

Attachment Image
Score: 35 Votes (Like | Disagree)
Ballis Avatar
91 months ago
worst phone launch ever.
Score: 32 Votes (Like | Disagree)
garirry Avatar
91 months ago
You could say that the sales of the Note 7... bombed.
Score: 25 Votes (Like | Disagree)
Born Again Avatar
91 months ago
Hate to say it but...

Burned Samsung Galaxy Note 7 Still More Innovative than the iPhone 7.
Score: 23 Votes (Like | Disagree)
2010mini Avatar
91 months ago
Time to start over and bring out the Note 8 early.

Or please... hurry up with the folding phablets!
Early? Isn't that how this issue started?
Score: 17 Votes (Like | Disagree)

Popular Stories

BMW Logo iPhone 15 Pro

Warning: BMW Wireless Charging May Break iPhone 15's Apple Pay Chip

Sunday October 1, 2023 6:14 am PDT by
If you have an iPhone 15 and drive a BMW, it might be best to avoid charging the device with the vehicle's wireless charging pad for now. Over the past week, some BMW owners have complained that their iPhone 15's NFC chip no longer works after charging the device with their vehicle's wireless charging pad, according to comments shared on the MacRumors Forums and X, formerly known as Twitter. ...
Multi Display CarPlay 1

All-New Apple CarPlay Launching Later This Year With These 5 New Features

Friday September 29, 2023 11:29 am PDT by
At WWDC 2022 last year, Apple previewed the next generation of CarPlay, promising deeper integration with vehicle functions like A/C and FM radio, support for multiple displays across the dashboard, personalization options, and more. Apple said the first vehicles with support for the next-generation CarPlay experience would be announced in late 2023, but it has still not shared any additional...
Apple Watch Edition Gold 2015

Original Apple Watch is Now Obsolete, Including $17,000 Gold Model

Monday October 2, 2023 9:15 am PDT by
All first-generation Apple Watch models released in 2015 were added to Apple's obsolete products list on September 30, according to an internal memo obtained by MacRumors. As a result, these outdated "Series 0" watches are no longer eligible for repairs or other service at Apple Stores and Apple Authorized Service Provider locations. The list of obsolete models includes the first-generation...
iPhone 15 Pro lineup

Apple to Address iPhone 15 Pro Overheating Issue With iOS 17 Update

Saturday September 30, 2023 9:28 am PDT by
Apple plans to release an iOS 17 update to address a bug that may contribute to the reported iPhone 15 Pro and iPhone 15 Pro Max overheating issue, according to a statement the company shared today with MacRumors and Forbes reporter David Phelan. Apple also says some recent updates to third-party apps have overloaded the system and contributed to the overheating issue. The report notes that...
Apple Logo Spotlight

Mac Trade-In Changes May Indicate New Model to Launch This Month

Tuesday October 3, 2023 6:30 am PDT by
Apple may be proceeding with plans to release a new Mac model this month, according to potentially related information obtained by MacRumors. Details pertaining to imminent changes to Mac trade-ins provided to MacRumors by a verified source suggest that Apple will likely begin accepting new models for trade-in this month. Similar changes in June coincided with WWDC, when Apple began accepting...
iphone se 4 modified flag edges

iPhone SE 4 Details: Action Button, USB-C Port, Face ID, and More

Wednesday September 27, 2023 1:34 pm PDT by
Significant changes are expected to arrive with Apple's fourth-generation iPhone SE, in terms of both design and hardware, MacRumors has learned. The iPhone SE 4, known internally under the codename Ghost, is expected to receive a new design derived almost entirely from the base model iPhone 14. According to our sources, the iPhone SE 4 will use a modified version of the iPhone 14 chassis...