Apple Launches Repair Program for iPhone 6s Devices Experiencing Unexpected Shutdowns

Apple today launched a new repair program for iPhone 6s users whose devices may be unexpectedly shutting down. The issue is a limited one only affecting certain devices manufactured between September and October 2015.

iphone-6s-colors

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.

Apple's resolution for the issue is to replace the device's battery free of charge, although Apple notes that if there are other problems with a user's device such as a cracked screen that could impair the battery replacement procedure, those issues must be repaired for a fee before the battery issue can be addressed.

Users who previously paid to have their batteries replaced for this issue can contact Apple to request refunds.

Just three days ago, Apple launched a repair program for iPhone 6 Plus owners whose devices are experiencing so-called "Touch Disease" where users may see display flickering or a loss of touch sensitivity. That program carries a $149 repair fee, as Apple says the issue is caused at least in part by the device having been "dropped multiple times on a hard surface."

Top Rated Comments

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50 months ago

Many Apple devices after Cook took over and quality control went to hell: There's a repair program for it.™

Nope.
We can go as far as the Cube by Steve Jobs, where it suffers many quality issues, including cracking of the case and overheating. There are numerous overheating issues on Macs as well, especially the first Macbook Air. Then there are iPods and iPod nano that can be scratched when you take them out of the box, buzzing issues on nano 2nd gen, etc etc.

These are all mass produced devices. The key is in handling problems when they came up. Take the iPhone 5 battery replacement program. Apple set the program to cover 3 years from the release of the product (same with this). This is extremely generous. Most other companies only allow very limited window for consumers to take part of whatever repair program.
Score: 21 Votes (Like | Disagree)
Avatar
50 months ago
Also as a followup post I feel compelled to say that the last time I was in the Apple store to talk with a "genius" (2 of them at the genius bar in Tyson's Corner had the old genius logo tattooed on their arms - wtf weird) it was one of the worst retail experiences I've had in my entire life. The whole store was a zoo, people screaming at staff, I waited for 45 minutes until they saw me despite having an appointment.. While I waited an additional 2 hours for my phone screen to be replaced I wandered around the mall feeling terrible about the whole Apple experience. I walked by the MS store which used to be a joke, and it was packed with people - playing games, awesome demos, lots of VR stuff, tons of people buying things and having fun. That MS store used to be an absolute ghost town..

This experience was right after the iPhone 7 was announced. I was so disgusted that I walked around to carrier stores looking at android devices and researching them. Long story short is that I ended up getting an S7 Edge as a result of this whole experience, only time I've strayed from Apple since my first iPhone (3G) - and it's been awesome. Say what you will about "exploding phone lol" but practically everything on that phone beats the iPhone, INCLUDING Android. For the past 8 years I would have laughed at someone who said that to me, but it is now true. What's funny is that all the rumors for iPhone 8 "just wait another year" are things already on the S7 Edge - OLED screen, wraparound screen, glass front and back, etc...

Apple kills it with MacBooks, and iOS has great trackpad support, but the clock is ticking there too honestly. Give the surface books a couple of revisions and MS might do it. I had preordered a MBP 15" but ended up feeling sick about it every day, hating all the news coming out, and I ended up buying a (another, used to have one) MBP 15" from 2012 for $850 in brand new condition. Saved $1600 and feeling great. I told my friends and found out that every single one of them canceled their preorders - either a day or so after launch, or when any of the various pieces of news came out

I really do hate to be all "MAC DOOMERS" here but I just had to get this off my chest
Score: 15 Votes (Like | Disagree)
Avatar
50 months ago
Many Apple devices after Cook took over and quality control went to hell: There's a repair program for it.™
Score: 15 Votes (Like | Disagree)
Avatar
50 months ago
Time for the repair program for Tim and Phil's brains. #BringBackMacProTower
Score: 15 Votes (Like | Disagree)
Avatar
50 months ago

Am I the only one who remembers when Apple stood for quality and stuff like this DIDN'T happen on a daily basis?

Yep. We used to pay a premium to get quality. Now, it seems like too often we're just paying a premium.
Score: 12 Votes (Like | Disagree)
Avatar
50 months ago
The iPhone 6s has issues? Crazy, all the people here that were upset with the iPhone 7 said the 6s had no issues and was the perfect iPhone.
Score: 12 Votes (Like | Disagree)

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