Apple Preparing Diagnostic Tool in New iOS Update as iPhone 6s Battery Issue Expands
A few days after issuing a message on its Chinese website regarding the battery shutdown issue plaguing some iPhone 6s users, Apple today added a new message onto the site. The update reiterates on the cause of the issue -- some batteries were exposed to "controlled ambient air" during manufacturing -- while also expanding the scope of the affected range of customers facing the problem.
In the original message, Apple noted that "a small number" of iPhone 6s smartphones made in September and October of 2015 were facing unexpected shutdowns due to their prolonged exposure to controlled ambient air. Now, Apple said that it's discovered a few customers "outside of the affected range" who have also been facing unexpected shutdowns of their iPhone 6s devices.
A small number of customers outside of the affected range have also reported an unexpected shutdown. Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update which will be available next week. This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates.
As it continues to face new issues with the "small number" of affected customers, Apple is preparing an iOS update that it said will introduce an "additional diagnostic capability" so the company can gather information and improve its ability to manage the battery performance levels and untimely shutdowns. The update, presumably iOS 10.2, will be made available sometime next week, and Apple mentioned that if any improvements and solutions are discovered thanks to the diagnostic tool, "they will be delivered in future software updates."
For those who think their iPhone 6s is affected, Apple launched a repair program last month offering free battery replacements for any iPhone 6s manufactured between September and October 2015 which are experiencing shutdowns. There's also a new tool so customers can enter their iPhone's serial number to see if it's eligible for the replacement program.
Popular Stories
Earlier today, analyst Ming-Chi Kuo claimed iPhone 14 Pro models will be more expensive than iPhone 13 Pro models. Kuo did not reveal exact pricing, but he said that the average selling price of all four iPhone 14 models will increase by about 15% overall.
While higher prices would be disappointing for customers, it is possible the iPhone 14 Pro and iPhone 14 Pro Max will offer increased...
Apple this week brought back one of the most highly requested features from iOS users since the launch of the iPhone X in 2017: the ability to see your battery percentage directly in the status bar.
Ever since the launch of the iPhone X with the notch, Apple has not allowed users to show their battery percentage directly in the status bar, forcing them to swipe down into Control Center to...
Apple plans to increase the prices of iPhone 14 Pro models compared to iPhone 13 Pro models, according to analyst Ming-Chi Kuo.
Kuo did not reveal exact pricing for the iPhone 14 Pro models. However, in a tweet today, he estimated that the average selling price of the iPhone 14 lineup as a whole will increase by about 15% compared to the iPhone 13 lineup.
In the United States, the iPhone...
With the fifth beta of iOS 16, Apple has updated the battery icon on iPhones with Face ID to display the specific battery percentage rather than just a visual representation of battery level. The new battery indicator is available on iPhone 12 and iPhone 13 models, with the exception of the 5.4-inch iPhone 12/13 mini. It is also available on the iPhone 11 Pro and Pro Max, XS and XS Max, and...
In the latest iOS 16 beta, Apple has updated the status bar battery icon on iPhones with Face ID to display the exact percentage remaining rather than just a visual representation of battery level, and while the change has been largely welcomed, some users are unhappy with the way it has been implemented.
In iOS 15 and earlier, battery percent has not been present on iPhones that have...
Wednesday August 10, 2022 4:08 am PDT by
Sami FathiThe launch of the new iPhone 14 is just a few weeks away, meaning millions of iPhone customers will soon upgrade their existing iPhone or perhaps get an iPhone for the first time. Exclusive MacRumors iPhone 14 Pro renders by graphic designer Ian Zelbo Whether upgrading from an older model or this is your first iPhone, we've rounded up a few tips to help you prepare for the next flagship...
The iPhone 14 and iPhone 14 Pro models are rumored to be available in a refreshed range of color options, including an all-new purple color. Most expectations about the iPhone 14 lineup's color options come from an unverified post on Chinese social media site Weibo earlier this year.
Overall, the iPhone 14 and iPhone 14 Pro's selection of color options could look fairly similar to those of the ...
Top Rated Comments
1. If they were able to backtrack the issue to "ambient air", then isn't is possible they knew that already and let those phones out into the market anyway with fingers crossed?
2. It's always "a few." - Apple really needs to stop using phrases like this as PR spin. It's now become cliche/hyperbole.
Battery part is on backorder and will be 2-4 weeks before in stock. Then will be a 1-2 hour appointment for them to swap and fix. This should have just been replaced in store with a new phone. Terrible customer service.
The last few days, my battery drains from 30% down to single digits pretty fast. If I do a hard reset, the phone powers back on with 20-30% battery and lasts for a couple hours. The phone is a month over 1 year old. Not good life for a $700 phone.
With my phone, the shutdown doesn't happen until it gets down to 10% though. But sometimes, it seems like the battery % drops rather quickly for no apparent reason. I would close all the apps, and not do a thing on it, and it drops from 30% to 10% in about one hour.
I have Apple Care on the 6s Plus, so that should cover it I guess.