As part of today's Apple online store downtime, the company appears to have rolled out an enhancement of its sales chat support services for those looking to purchase an Apple product. While sales chat has been available for quite some time through individual product pages, the changes include a revamped chat window with a more modern appearance.
As has long been the case, sales chat support is available only during certain times of the day and dependent on availability of chat agents.
Even more interestingly, Apple appears to be using its Brazilian store as a test market for even further enhancements that allow sales specialists to share their screens with potential customers to help walk them through a product's features. MacMagazine.com.brprovides an overview the process [Google translation], showing how users can participate in a virtual tour with the chat appearing along the right side of the browser window while the specialist shares his or her screen to walk through the product's features.
The report indicates that the screen sharing virtual tour feature is limited to the iPad 2 for the time being, but that the company has plans to extend it across its product lines.
LOL. I live in Brasil. It's horrible to pay taxes like brazilian people pay. The government here in Brasil it's horrible. Is a government of corrupt politicians. Thats the result of bad administration!!! Bad Government = Horrible Country
If you ever studied Tax Law, you would understand that, once a government approves additional taxation, it will almost never accept to relinquish it. Furthermore, Brazil is a federative republic - the President is not able to change the whole taxation system at will...exactly the same happens with the horrid tax system in the US - the only advantage is that taxes are still lower over there.
As for corruption, please stop this usual mongrel dog complex that affects many Brazilians - according to the latest Transparency International reports, Brazil's corruption levels are way better than China and Russia, better than most of the Americas, much better than most of Eastern Europe and Africa, and at similar levels as "rich" countries such as Italy. So try to put a little perspective into things instead of spouting the same blabla to non-Brazilians.
Good to see the Brazilian market leading the way once more - once the taxation of Apple devices gets to a more reasonable level there, the increasingly wealthier local consumers will be even more willing to buy from Apple than what they are already doing right now.
Next logical step: MAJOR Apple Stores in São Paulo, Rio and Curitiba - mark my words for this extremely important emerging Western power.
Well at the price they pay for Apple product, they at least deserve extra customer services.
Seriously how can people manage to live in Brasil with such taxes?
Just imagine what they could do WITHOUT excessive taxes, huh? In any case, the main burden talked about here is on imported electronics, which in any case can be fairly easily bought on instalments.
Moreover, Brazil has an extensive local industry for computers and the like, giving people the possibility to buy without incurring the same taxation as traditional Apple products.
Although this should change for the better once more and more iPads/iPhones are produced locally, the main issue depends on whether the average Brazilian consumer wakes up to the fact that what he pays is NOT ONLY due to taxes - companies love to put a huge mark-up due to those consumers' extremely high willingness to pay whatever price for a nice gadget. Ironically, they now face the same situation I see in Switzerland: people paying a LOT more just because they can and accept to - the traditional economic concept of welfare, if you will.
Besides, although there is still considerable poverty in the country, one cannot forget that Brazil has 190 million inhabitants, of which at least 30% can easily afford to buy the most expensive things...companies love that, especially for electronics and vehicles.
Tuesday September 26, 2023 12:47 pm PDT by Juli Clover
Apple today released iOS 17.0.2 and iPadOS 17.0.2 updates, with the software coming five days after the releases of iOS 17.0.1 and iPadOS 17.0.1. Today's iOS 17.0.2 and iPadOS 17.0.2 updates arrive as build 21A351 and can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Note that iOS 17.0.2 was previously made available for iPhone...
Sunday September 24, 2023 12:45 pm PDT by Joe Rossignol
Apple previously announced that macOS Sonoma will be released this Tuesday, September 26. The free software update includes many new features and changes for the Mac, including the five that we have highlighted below. In addition to these five features, we have shared the full release notes for macOS Sonoma below for a complete overview of everything new. Desktop Widgets macOS Sonoma...
Tuesday September 26, 2023 9:12 am PDT by Juli Clover
Complaints about heat issues with the iPhone 15 Pro models are not related to TSMC's 3-nanometer node that was used for the A17 Pro chip, according to well-respected Apple analyst Ming-Chi Kuo. Kuo says that overheating could be caused by "compromises made in the thermal system design" that allowed Apple to cut down on the weight of the iPhone 15 Pro models. Kuo says that the reduced heat...
Monday September 25, 2023 12:50 pm PDT by Marko Zivkovic
The iPhone 16 series is expected to gain an additional capacitive button, known internally as the "Capture Button." Codenamed "Project Nova," the button is likely to be one of the main selling points of the iPhone 16 lineup, assuming it gets past the initial testing phase. The Capture Button is located on the same side as the Power button, only positioned slightly lower - where the mmWave cutout...
Monday September 25, 2023 3:16 am PDT by Tim Hardwick
Apple could be preparing to release a seventh-generation iPad mini before the end of the year, based on a new report by DigiTimes. In an article discussing stagnating global tablet demand in the second half of 2023, the Taiwan-based outlet forecasts an uptick in Apple's share of the market owing to orders for a "small-size" iPad in the fourth quarter. From the report (see bold): In the...
Tuesday September 26, 2023 10:01 am PDT by Juli Clover
Apple today released macOS 14 Sonoma, the newest version of the operating system that runs on the Mac. macOS Sonoma has been in beta testing for several months, and it is compatible with the 2019 and later iMac, the iMac Pro, the 2018 and later Mac mini, the 2018 and later MacBook Pro, the 2019 and later Mac Pro, and the Mac Studio. The macOS Sonoma update can be downloaded for free on...
Top Rated Comments
"Click on the menu button..... No the menu button.... THE MENU BUTTON, it looks like a button with 'MENU' written on it......."
And so on.
If you ever studied Tax Law, you would understand that, once a government approves additional taxation, it will almost never accept to relinquish it. Furthermore, Brazil is a federative republic - the President is not able to change the whole taxation system at will...exactly the same happens with the horrid tax system in the US - the only advantage is that taxes are still lower over there.
As for corruption, please stop this usual mongrel dog complex that affects many Brazilians - according to the latest Transparency International reports, Brazil's corruption levels are way better than China and Russia, better than most of the Americas, much better than most of Eastern Europe and Africa, and at similar levels as "rich" countries such as Italy. So try to put a little perspective into things instead of spouting the same blabla to non-Brazilians.
Next logical step: MAJOR Apple Stores in São Paulo, Rio and Curitiba - mark my words for this extremely important emerging Western power.
Just imagine what they could do WITHOUT excessive taxes, huh? In any case, the main burden talked about here is on imported electronics, which in any case can be fairly easily bought on instalments.
Moreover, Brazil has an extensive local industry for computers and the like, giving people the possibility to buy without incurring the same taxation as traditional Apple products.
Although this should change for the better once more and more iPads/iPhones are produced locally, the main issue depends on whether the average Brazilian consumer wakes up to the fact that what he pays is NOT ONLY due to taxes - companies love to put a huge mark-up due to those consumers' extremely high willingness to pay whatever price for a nice gadget. Ironically, they now face the same situation I see in Switzerland: people paying a LOT more just because they can and accept to - the traditional economic concept of welfare, if you will.
Besides, although there is still considerable poverty in the country, one cannot forget that Brazil has 190 million inhabitants, of which at least 30% can easily afford to buy the most expensive things...companies love that, especially for electronics and vehicles.