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AppleCare Support Employees Begin Training on iOS 7

ios_7_iconAppleCare employees have begun training on support issues related to iOS 7, according to 9to5Mac. The site claims the training must be completed by the second week in September, when Apple is expected to unveil the final version of iOS 7 for launch in the middle of the following week.

Because of significant changes to the user interface in iOS 7, Apple is reportedly increasing the hours of part-time AppleCare support staff and requiring Mac and OS X AppleCare technicians to cross train in iOS 7 in order to be ready for heavy anticipated call volume.
The iOS 7 training focuses on some of the more critical features of iOS. Apple seems to want to push the Find my iPhone Activation Lock feature. This option requires the customer’s iCloud username and password for an iOS Device to be inputted to active a found iPhone, iPad, and iPod touch.

[…]

Other features that AppleCare will heavily push and become knowledgable about include the new iCloud Photo Sharing options, the redesigned Camera app, the more feature-rich Safari browser, Control Center, and AirDrop file-sharing.
Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps.

The final version of iOS 7 is expected to be unveiled on September 10 at the media event for the iPhone 5S and 5C introductions. Apple typically releases the new version of iOS the following week, just ahead of the launch of the new iPhone model.

Top Rated Comments

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17 months ago

Looking forward to buying a block of time from a scalper who books the all the genius appointments so i can figure out ios7


Or you can spend some time with it after release and maybe pick up a few hints from here at MacRumors....
Rating: 8 Votes
17 months ago

The change to ios7 is going to be a debacle of epic proportions. Largely pointless change for the sake of change that is going to alienate legions of users over 30 that have finally gotten the hang of using their iPhone as it is.


Well, multitasking is much better than in iOS 6. Also you have access to all your settings such as Wifi, Bluetooth, brightness, by sliding from the bottom. The interface is far more minimalistic and Safari is a welcome change. Just about everything has been improved, and IMHO it's still just as easy to pick up as previous iOS iterations.

I don't really think it's largely pointless, and I don't think it'll alienate users. Finally, iPhones will have really great software to accompany great hardware. It seems most people's gripes are with the icons, not with functionality.
Rating: 7 Votes
17 months ago
The change to ios7 is going to be a debacle of epic proportions. Largely pointless change for the sake of change that is going to alienate legions of users over 30 that have finally gotten the hang of using their iPhone as it is.
Rating: 5 Votes
17 months ago
"Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps."

Says it all, really.
Rating: 5 Votes
17 months ago
really? training for iOS7? Its basically the same damn OS with a fresh coat of paint....

i fail to see how complicated ControlCenter is..
Rating: 5 Votes
17 months ago

"Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps."

Says it all, really.


Functionality hasn't changed but LOTS of new features have been added which makes the user experience much different.

What is wrong with you people?

----------

I like 50% of the people on this board.

I'm a half "full" kind of guy.
Rating: 5 Votes
17 months ago
iOS 7 is still welcome, but I can imagine that Apple will change actual functionality verrrrry slowwwwwly.
Rating: 5 Votes
17 months ago
Jeeez, what's everyone's problem here?

Kind of logical that you need to train employees where customers come to for questions isn't it. It might "just be" more a cosmetical overhaul, there is definitely a lot of change from iOS 6 other than only the design. It's not because everyone on this site is up to date with iOS 7, that other people should magically know all the nifty features as well.
Rating: 4 Votes
17 months ago
At first, when I saw the iOS 7 logo, I thought beta 7 was finally out. I'm sadly mistaken :(
Rating: 3 Votes
17 months ago

The change to ios7 is going to be a debacle of epic proportions. Largely pointless change for the sake of change that is going to alienate legions of users over 30 that have finally gotten the hang of using their iPhone as it is.


'Legions of users over 30'? Who the hell do you think invented computers? Quit being an ageist butthead. I'm over sixty and I've been using iPhones since they were first introduced. Despite your idiotic views we won't have any trouble using iOS7.
Rating: 3 Votes

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