Extended iCloud Mail Outage Generating User Complaints

Wednesday April 18, 2012 1:44 PM PDT by Eric Slivka
MacRumors has received a number of reports today from users who have been unable to access their iCloud mail accounts, and a growing thread in Apple's discussion forums is documenting the growing complaints.

According to user reports, iCloud mail went down around 9:30 AM Eastern Time this morning, and it remains out some seven hours later. Apple updated its iCloud System Status page at 10:08 AM Eastern Time to note that Mail and Notes were down for some users, but pegged the issue as affecting less than 1% of users.


iCloud services do go down from time to time, although the downtime is usually fairly brief, as evidenced by a short half-hour outage just yesterday. And while Apple's status update indicates that only a small number of users are being affected by this latest outage, for those who are unable to access their mail the extended seven-hour downtime may be a significant inconvenience.

Apple has provided no estimate of when affected users can expect iCloud mail services to return, noting only that they "will be restored ASAP".

Top Rated Comments

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33 months ago
I use iCloud for my email, and have noticed no problems today. I must be in the 99% yet again.
Rating: 9 Votes
33 months ago

I'm always amazed when people complain that a FREE service goes down. If you want something reliable, buy it.


Paid for my mobile.me service. It got extended until June but still it is a paid service until then
Rating: 7 Votes
33 months ago
Apple have shutdown half their mail servers coz greenpeace told them too
Rating: 6 Votes
33 months ago
I have lost track of the number of times that the iCloud mail system has rejected my password. :mad:

The system need a major overhaul.
Rating: 6 Votes
33 months ago

I'm always amazed when people complain that a FREE service goes down. If you want something reliable, buy it.

haha. you're joking, right?
Rating: 6 Votes
33 months ago

I use iCloud for my email, and have noticed no problems today. I must be in the 99% yet again.


Statistically you will be in the 99% most the time.


Sorry I couldn't help it
Rating: 5 Votes
33 months ago
I think some of you poster who blindly defend Apple are being ignorant. Ive been using Apple only since 94 and the Classic days, I was hyping Apple when Sculley was the guy a POS laptop cost 4200$.So Im not hating just speaking truth and posted a screen shot in an earlier post to corroborate my experience.

Its asinine that they get there program together to have a robust email client. ILL NEVER use iCloud for major storage, certainly nothing critical. That all goes to HD.

With Tim Cook insinuating that iCloud and new iOS and ML to be released is more based around iCloud scares me when they cant have a email client that works for ALL of us. Clearly some have had no issue as posted but some of us have been repeatedly. A guy I work for the same deal, but even worse as he never used another email service, and had years of emails go missing, and had to migrate to Gmail. Its stupid

Very disappointing
Rating: 5 Votes
33 months ago

I'm always amazed when people complain that a FREE service goes down. If you want something reliable, buy it.


Really? Because the iPhone, Mac, and iPad were all free? Not to mention the $20 or so a year I pay for extra space. We give Apple enough money to expect downtime to be minimal.
Rating: 3 Votes
33 months ago

Apple mail just plain sucks. It was horrible as mac.com. Emails would sporadically disappear into the void from all synced devices and the server, as if they never existed. During that period the promise was me.com would fix it. Unfortunately the problems persisted on me.com. I'm sad to hear that iCloud has the same problem. Perhaps Apple has bitten off more than they can chew.


I don't think bitten off more than they could chew, just maybe more than they prepared for. The whole web-sync aspect of Apple's products has always been buggy... they just never seem to throw the adequate resources at it to fix it. I was hoping it would be different with iCloud, since their entire customer base is now starting to depend on it with their most critical data. I'm not sure they get it yet.

They are essentially treating this aspect of their products more like a nifty add-on than mission-critical. One gets the impression that it exists primarily to sync up music, movies, and TV shows, and that the calendars, contacts, mail, etc. are kind of ignored. I sure hope I'm wrong, but that seems to be what I'm seeing so far.

Luckily (knock on wood), I haven't noticed any data loss yet. But, I only have an iPad and one Mac in my little syncing eco-system. People I know with more complex setups (multiple macs or iOS devices) are telling me they notice contacts or events disappearing from iCloud or not syncing properly, etc. So far, the only problem I've had is a number of times, having to kind of give a 'push' to the system to get my bookmarks to sync (basically, go to the other device and add something to get synced up with the first device).

Come on Apple, please don't let us down on this one! Hire a few more good sync folks and get on it. Too many issues in this area actually could ruin the whole reputation of the Apple eco-system. Your market is more than selling phones and movies/music, especially given these are 'smart' phones. Get a bit more serious about your entire eco-system again!***

*** For example, Apple ditched the server line and nerfed their server OS, apparently to focus on consumer products more, or because they didn't think sales numbers for those products were good enough. They seem to be nerfing some of their pro-product lines (software and hardware). IMO, this is not very smart, as the whole eco-system is more complex than the sales numbers in the spreadsheet might tell.
Rating: 2 Votes
33 months ago
I've had two consulting clients, plus myself with iCloud email issues a couple weeks ago. Mine was out for one day. I had one client who couldn't access email for about the same amount of time, different day. The other client was out of commission for 2 days. It may not affect everyone, but for those who are affected, it's VERY BAD.

Everyone relies on email and expect that it will be there working reliably, like a telephone, when we need it.

Clare
Rating: 2 Votes

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