Some Users Not Able to Access iCloud Mail or Website [Update: Back Up]

Friday November 11, 2011 1:39 PM PST by Jordan Golson

According to a number of readers and our own observations, it seems iCloud is in the midst of a somewhat widespread service outage that has been going on since roughly 4PM Eastern Time. Users are unable to access mail and other services either via standalone applications on the Mac or iOS, or via the iCloud website.

Apple's iCloud service status website doesn't indicate any issues, which may suggest the outage is not serious enough to warrant a notice or more likely that Apple simply hasn't updated the page yet.

Update: Apple has now added a notice to the system status page acknowledging the outage.



Update 2: Service seems to be restored.

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40 months ago

If you want 99.999999% availability - go find a service provider the provides business-level SLAs that guarantees this in writing - they are out there... hope your "business" can support the cost of such a mission critical service - but for some reason I doubt.


I reside in Germany the same as Tozzi (According to his info on the post), so let us presume his frustration is caused by similar problems to myself.

In recent months, the .me service has been very erratic here for me - about every third day there would be some time where the service would be down for up to 30 minutes. This would lead to anything from the service going offline in mail, to the annoying request for the password, which would try to take, and then pop up again. This stops you doing anything else in mail, so it is retry, or cancel, in which case Mail is no longer looking for new .me mails so you don't know if some have been sent to you and you cannot see them. Sometimes the online .me service still worked sometimes not. I switched to iCloud ahead of the June 2012 deadline hoping the problem was a from-.me-transition thing, but I still get frequent short term outages. And now this is the second of two long outages in two weeks.

I am self-employed - a one-man Business, and part of my Business involves information and files being passed back and forth between myself and various people/organisations. Sometimes I have been in the middle of email "conversations" with several people over several different projects when the service goes down. then I have to let everyone know they suddenly need to send/resend to one of my other accounts.

Yes, I can move to another service for my business emails of course, but it is frustrating when a paid for service is less consistent than my private gmail or aol accounts which are for free. Up until these past few months, mail has been great!

So Zaxdad, lighten up on Tozzi, eh? He is not on about just this outage, but all the others we have had here recently! Everything is relative, and your (good) long-term experience is not his, or mine!
Rating: 3 Votes
40 months ago

Users Affected: Some

lol I haven't seen anyone say they can access icloud


Yeah but as a general rule of thumb people are loudest when they complain.
Rating: 3 Votes
40 months ago

be honest, did anyone really have any major/serious problems with MobileMe?:apple:


To be honest...no. At start when they launched it, but everyone knew about that. I literally held off moving to dropbox since idisk worked so well.
Rating: 2 Votes
40 months ago

Obviously this issue isn’t effecting all users. I checked my account at ~4 and it worked and now at 4:40 it is still working perfectly. I guess Apple has me under the “Winners” list and doesn’t want me to be unhappy.


I shall now eat my foot. unless u be lying....
Rating: 2 Votes
40 months ago

be honest, did anyone really have any major/serious problems with mobileme?:apple:


+1
Rating: 2 Votes
40 months ago
I am getting a bit tired of the long outages. This worked better in MobileMe but one thing is the same: When everything is down, the status page says that everything is fine. How can anything this big, this global, this important to Apple and their customers be completely down so long and so often?
Rating: 2 Votes
40 months ago
Well, I did pay for it (MobileMe), and the me.com e-mail address is the one I have communicated to my business partners, as it's the one I'm receiving push emails on, supposed to reach me spam-free and immediately on all my mobile devices as well as on my workstation.

Recently though, it has become the most unreliable one and I am not amused by that.
For me, it's unreachable for the second time this month right now which means I do not receive potentially important e-mails at the moment.
Not really acceptable.
Rating: 2 Votes
40 months ago
Apple, don't make me go back to Gmail. I hate the ads and the overall stale interface. iCloud is waaaaay cooler.
Rating: 2 Votes
40 months ago
as anyone who's ever worked in a data centre will attest, every IT system will have outages from time to time. For that matter, my power just went out for 1.5hrs and yes it's mildly annoying when you're cooking or in the middle of watching a show.

the threshold for complaining seems to be generally coming down, our ADD, instant-gratification culture demands it.

as a 25 year veteran in IT, I can tell you, that any production system I've ever worked on has had outages. Some planned, some unplanned.

frequency and duration of outages is what determines QoS. I think Apple is generally not doing too badly considering the newness of the NC data centre and the number of users it serves. I think their SLA on uptime is probably close to 99.99%, but it would be nice to have a public status page that would show statistics.

personally I keep 3 mainstream email services thru different services: me.com, gmail, godaddy own domain.

I've never had all 3 lights out! Then there's SMS and the (i)Phone that really important messages can reach me in an instant.
Rating: 2 Votes
40 months ago

Had problems, everything working great now.
I'm more worried though, about the fact my account picture is definitely not of me and just some random guy. :eek:


You may have been face hacked! Quickly grab a recent photo of yourself, & check it with the face you see in the mirror. If they do not match, you will have to do a roll back, either with Time Machine or a plastic Surgeon!!

:eek:



(Not to be confused with a Plastic Sturgeon, which is a fake Fishing Trophy some people mount on their walls to impress visitors with their outdoor sports finesse,)
Rating: 2 Votes

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