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Some Users Not Able to Access iCloud Mail or Website [Update: Back Up]


According to a number of readers and our own observations, it seems iCloud is in the midst of a somewhat widespread service outage that has been going on since roughly 4PM Eastern Time. Users are unable to access mail and other services either via standalone applications on the Mac or iOS, or via the iCloud website.

Apple's iCloud service status website doesn't indicate any issues, which may suggest the outage is not serious enough to warrant a notice or more likely that Apple simply hasn't updated the page yet.

Update: Apple has now added a notice to the system status page acknowledging the outage.



Update 2: Service seems to be restored.

Top Rated Comments

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37 months ago
If you want 99.999999% availability - go find a service provider the provides business-level SLAs that guarantees this in writing - they are out there... hope your "business" can support the cost of such a mission critical service - but for some reason I doubt it.
Rating: 6 Votes
37 months ago

Users Affected: Some

lol I haven't seen anyone say they can access icloud


Yeah but as a general rule of thumb people are loudest when they complain.
Rating: 4 Votes
37 months ago
as anyone who's ever worked in a data centre will attest, every IT system will have outages from time to time. For that matter, my power just went out for 1.5hrs and yes it's mildly annoying when you're cooking or in the middle of watching a show.

the threshold for complaining seems to be generally coming down, our ADD, instant-gratification culture demands it.

as a 25 year veteran in IT, I can tell you, that any production system I've ever worked on has had outages. Some planned, some unplanned.

frequency and duration of outages is what determines QoS. I think Apple is generally not doing too badly considering the newness of the NC data centre and the number of users it serves. I think their SLA on uptime is probably close to 99.99%, but it would be nice to have a public status page that would show statistics.

personally I keep 3 mainstream email services thru different services: me.com, gmail, godaddy own domain.

I've never had all 3 lights out! Then there's SMS and the (i)Phone that really important messages can reach me in an instant.
Rating: 4 Votes
37 months ago

If you want 99.999999% availability - go find a service provider the provides business-level SLAs that guarantees this in writing - they are out there... hope your "business" can support the cost of such a mission critical service - but for some reason I doubt.


I think if people want to express their issue with a service they have become reliant on (and I think a reliable service is what Apple intends to supply) then let them. Obviously you've never had your parents teach you how express yourself politely. Kind of think you'd have a different tune if the person you are trashing was standing in front of you - got to love the Mark Zuckerburg Generation.
Rating: 3 Votes
37 months ago

If you want 99.999999% availability - go find a service provider the provides business-level SLAs that guarantees this in writing - they are out there... hope your "business" can support the cost of such a mission critical service - but for some reason I doubt.


I reside in Germany the same as Tozzi (According to his info on the post), so let us presume his frustration is caused by similar problems to myself.

In recent months, the .me service has been very erratic here for me - about every third day there would be some time where the service would be down for up to 30 minutes. This would lead to anything from the service going offline in mail, to the annoying request for the password, which would try to take, and then pop up again. This stops you doing anything else in mail, so it is retry, or cancel, in which case Mail is no longer looking for new .me mails so you don't know if some have been sent to you and you cannot see them. Sometimes the online .me service still worked sometimes not. I switched to iCloud ahead of the June 2012 deadline hoping the problem was a from-.me-transition thing, but I still get frequent short term outages. And now this is the second of two long outages in two weeks.

I am self-employed - a one-man Business, and part of my Business involves information and files being passed back and forth between myself and various people/organisations. Sometimes I have been in the middle of email "conversations" with several people over several different projects when the service goes down. then I have to let everyone know they suddenly need to send/resend to one of my other accounts.

Yes, I can move to another service for my business emails of course, but it is frustrating when a paid for service is less consistent than my private gmail or aol accounts which are for free. Up until these past few months, mail has been great!

So Zaxdad, lighten up on Tozzi, eh? He is not on about just this outage, but all the others we have had here recently! Everything is relative, and your (good) long-term experience is not his, or mine!
Rating: 3 Votes
37 months ago

Had problems, everything working great now.
I'm more worried though, about the fact my account picture is definitely not of me and just some random guy. :eek:


You may have been face hacked! Quickly grab a recent photo of yourself, & check it with the face you see in the mirror. If they do not match, you will have to do a roll back, either with Time Machine or a plastic Surgeon!!

:eek:



(Not to be confused with a Plastic Sturgeon, which is a fake Fishing Trophy some people mount on their walls to impress visitors with their outdoor sports finesse,)
Rating: 3 Votes
37 months ago

You guys are paying the price for being early adopters.

The price is zero.

It's a free service.

;)
Rating: 3 Votes
37 months ago
I feel like I was the first one to experience the outage. I didn't have iCloud email for an hour and a half or more. Glad it's back up.

For those complaining, there's 2 factors at play here and both revolve around the idea of scaling.

First, you have to realize that the number of people using iCloud now is probably already 10x more than were using MobileMe before. It's free and is being very very heavily advertised and pushed by Apple (every device that's upgraded to iOS 5 and every new device wants you to set it up). Every person I know on iOS 5 (a dozen or more maybe?) is using it. And I don't know many people.

Second, Apple's server farm in NC is brand new, never before been used. You don't turn on a new data center like that all at once for all kinds of reasons, which I won't go into unless someone asks me to. As the need arises, more hardware will be turned on and the service will scale up. During the period of a major launch like this it's really expected that there be some issues like this. It would quite literally have been a miracle if Apple had pulled this whole thing off with no hiccups at all during the first 3 or more months. It's commendable they've had as few problems as they have.



One last morsel of food for though: it's FREE. Don't complain too much. You can grumble a bit but you can't threaten to sue over a free service. :P :cool:
Rating: 2 Votes
37 months ago

Obviously this issue isn’t effecting all users. I checked my account at ~4 and it worked and now at 4:40 it is still working perfectly. I guess Apple has me under the “Winners” list and doesn’t want me to be unhappy.


I shall now eat my foot. unless u be lying....
Rating: 2 Votes
37 months ago
Obviously this issue isn’t effecting all users. I checked my account at ~4 and it worked and now at 4:50 it is still working perfectly. I guess Apple has me under the “Winners” list and doesn’t want me to be unhappy.
Rating: 2 Votes

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