Fiona's daughter has albinism. It affects pigment in her skin, hair color and also her vision. The Australian Herald Sun wrote about nine-year-old Holly, noting that her iPad has replaced the large magnifying glass she needed to read. She can quickly enlarge text and is now much more enthusiastic about reading, and can read for twice as long without getting tired.
In her email to the Apple CEO, Fiona shared that "all the other kids think it's awesome that she gets an iPad!" Steve wrote back:
Thanks for sharing your experience with me. Do you mind if I read your email to a group of our top 100 leaders at Apple?He signed the email "Thanks, Steve".