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AT&T Dropped Call Rate of 30% Considered Normal in New York City

Gizmodo reports that one of its readers recently visited the Genius Bar at the SoHo Apple retail store in New York City complaining that 30% of his attempted calls were being dropped, and was informed after testing that such performance was considered normal by AT&T's standards for the area. The reader provided Gizmodo with a copy of the Genius Bar work authorization form noting the technician's assessment of the situation.

Issue Description: dropped calls, poor signal
Steps to Reproduce: plugged into behavior scan, report concludes that phone has dropped over 22 percent of the phone calls made. customer states that the percentage is a bit higher but does not register to the phone due to the fact that when a call begins to fail he manually disconnects the call.
Issue Verified: Yes
Proposed Resolution: this is a basic trouble shooting case so that the customer may report back to ATT to show that the phone is fully functional and the problem is consistent with the service provided by ATT

AT&T has acknowledged that it has struggled with service performance in areas of high iPhone density such as the New York City and San Francisco Bay areas, and has recently taken steps to enhance 3G service in those and other markets.

Top Rated Comments

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Posted: 35 months ago
You think it is bad for iPhone users only....with my company's massive (thousands) number of blackberries with AT&T, not to mention aircards, the iPhone's massive use of bandwidth and cell saturation is hurting more than itself.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
At least AT&T has been stepping up their efforts by investing billions into building new towers and expanding and solidifying their coverage.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
I get about the same drop rate or worse in the DC Metro area. I also have friends on AT&T that have their text messages go to the wrong person. Thinking seriously of getting a Verizon BB and an iPod Touch to replace my iPhone. :(:(:( Sorry :apple:
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
Yeah, I would estimate my dropped call rate is around 20-30% (Northern Virginia) sometimes higher depending on the day. They said they built a new tower near me, but ever since I got that message, my coverage has dropped at least one to two bars everywhere I go.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
i live in teh SF bay area (east bay), and i usually get about 4 bars of 3G outside, with about 1mbps down, and 150kbps up (horrible) speeds. but inside... i'm lucky to get two bars of 3G, and i it drops the call more than 50% of the time, and i have to manually switch to edge. and even outside when i get good service, its about 30% fail rate.

Step up your game AT&T, you knew what you were getting into when you saw what this godlike device could do, and what it required to do it. and then you failed to meet the requirements, europe seems to handle it just fine, so what the ****?

at least so far MMS has been flawless, that deserves props
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
Don't you just love AT&T? :D


(BTW, there's a few good reasons I use Verizon.)

One of those reasons is that there is no AT&T signal at my house.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago

Don't you just love AT&T? :D


(BTW, there's a few good reasons I use Verizon.)

One of those reasons is that there is no AT&T signal at my house.


Having worked very closely with the head engineers of AT&T, I do feel sorry for them. As someone stated earlier, that are spending billions to upgrade the network, but all that money will only meet current demand in some areas. The iPhone is such an incredible success that AT&T never had a chance. The same would be said about Verizon had they got the exclusive contract. If you want to lay the blame at anyones feet, it should be Apple. They should have made a CDMA version and split the load between the networks.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
Here in Phoenix I have not had too many issues. i get full strength signal most of the time and almost always 3g. however there are a few places i have that and still cannot get data, luckily its not often, and usually its in the evening which is probably heavy usage times.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago
Yeah, if it weren't exclusive the load would be split between multiple networks, and also increase competition in terms of network performance, features, and pricing. But no, that would be too logical...

You suck Apple! At least you have a chance to correct your mistake, just don't renew the agreement with AT&T.
Rating: 0 Positives / 0 Negatives
Posted: 35 months ago

Here in Phoenix I have not had too many issues. i get full strength signal most of the time and almost always 3g. however there are a few places i have that and still cannot get data, luckily its not often, and usually its in the evening which is probably heavy usage times.

You also live in a place without a lot of trees and which is relatively flat. It doesn't get much better for signal coverage. I live in an area that is about the same coverage wise and the 3G signal is ALWAYS 5 bars anywhere I go in town. 3G speeds are easily as fast as my iPhone on wifi. You and I have it good. I really do feel for people in densely populated areas like NYC and San Fran who have dismal service. You have no idea how good it can be.
Rating: 0 Positives / 0 Negatives

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