iPhone Upgrade Program

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'iPhone Upgrade Program' How Tos

How to Purchase an iPhone 6s or 6s Plus From an Apple Store on September 25

iPhone 6s and iPhone 6s pre-orders began on September 12 at 12:01 AM Pacific, with two options to receive your new smartphone: home delivery or in-store pickup. Customers that do not place a pre-order or reservation for in-store pickup can also try their luck by standing in line at an Apple Store on September 25, but expect long lines. Most retail locations will open early at 8:00 AM local time. Reserve and Pick Up The easiest and most convenient way to purchase an iPhone 6s or iPhone 6s Plus from an Apple Store on launch day is to make a reservation for in-store pickup by September 25. Simply choose an iPhone model, color, storage size and carrier on Apple's website and click on the "Reserve to buy in store" button. Next, sign in with your Apple ID and select an Apple Store near you. You will then be required to text a code to an Apple number to receive a unique registration code to enter on Apple's website. Then, select how many iPhones you would like, choose a 30-minute time block for pickup, verify your contact information and confirm your reservation. When you arrive at the Apple Store during your specified check-in window, most locations should have a special line for customers with reservations. An employee will then help you with purchasing and setting up your new iPhone. Only the person named on the reservation can pick up the iPhone -- bring a government-issued photo ID.

'iPhone Upgrade Program' Articles

Apple in Talks With Goldman Sachs Over Potential iPhone Buyer Finance Options

Apple is in talks with its investment bank Goldman Sachs about the possibility of offering customers financial loans when buying Apple products, according to a report by the Wall Street Journal on Wednesday. The Wall Street firm is in talks to offer financing to shoppers buying phones, watches and other gadgets from Apple, people familiar with the matter said. Customers purchasing a $1,000 iPhone X could take out a loan from Goldman instead of charging it to credit cards that often carry high interest rates.Talks between Apple and Goldman Sachs remain at an early stage and could still fall apart, according to WSJ. Both the tech giant and the investment bank declined to comment for the report. Part of Goldman's discussions with Apple are said to involve taking over some form of Apple's iPhone upgrade program, which is designed for users who want to have the newest iPhone every year and comes with AppleCare+ included. Those who sign up for the program in its current form can trade-in their existing iPhone for a new model after 12 monthly installments are made, starting a new cycle of the program each year. Apple started the program in September 2015 with the help of Citizens Financial Group, who finance the zero-interest loans for iPhone upgrades and higher-interest options for other device purchases. The program was introduced around the same time that wireless providers began reducing buyer subsidies for iPhones. Goldman Sachs is said to view the potential financing deal with Apple as a way of growing its new consumer bank, as it looks beyond corporate

Apple Sending Emails to iPhone Upgrade Program Customers Who Had iPhone X Pre-Order Failures [Updated]

Apple this evening began sending emails to customers who attempted to pre-order an iPhone X through the iPhone Upgrade Program but ran into a problem during the process. In the email Apple asks customers to place a new iPhone Upgrade Program order and to reply to the email with the order number. It's not clear why Apple is asking for order numbers, but it could be that the company is planning to expedite these orders in some way. The email says Apple is working to get iPhone X models out as soon as possible, but the wording doesn't necessarily suggest an order upgrade or faster shipping, so it's possible Apple is just making sure its iPhone Upgrade Program customers have the chance to place an order. Customers receiving these emails seem to have been told during ordering that their loan applications with Citizens One were taking longer to process than expected, and many later received notice that their orders were not initially approved. These customers were forced to order at a later date and now have delivery estimates of five to six weeks for their new devices. If it does turn out Apple is planning to expedite the orders of these customers in some way, we'll update this post, but at the current time, it's unclear what Apple's plans are. Update: Apple is indeed attempting to fix this problem for its iPhone Upgrade Program customers. Many people who were affected by the order failure issue are being given improved delivery estimates that match the delivery dates they would have received should their orders have originally gone through.

Apple Offering Pre-Approvals to iPhone Upgrade Program Customers Ahead of iPhone 8

Apple has emailed customers enrolled in its iPhone Upgrade Program with instructions on how to get a head start on the iPhone 8 pre-order process. Apple advises customers to open the Apple Store app on their current iPhone, choose their preferred iPhone 8 or iPhone 8 Plus model, and get pre-approved for an iPhone Upgrade Program loan. The window to get pre-approved ends tomorrow, Thursday, September 14, at 4:00 p.m. Pacific Time. Pre-approved customers can then return to the Apple Store app when iPhone 8 and iPhone 8 Plus pre-orders begin on Friday, September 15 at 12:01 a.m. Pacific Time to complete the process. This year, it appears that iPhone Upgrade Program members will be able to use a Trade-in Kit with a prepaid shipping label to return their old iPhone to Apple, rather than being forced to visit an Apple Store to complete the upgrade process. The mail-in option should make this year's launch a less frustrating experience. While the iPhone X is Apple's new flagship smartphone, iPhone 8 and iPhone 8 Plus shipping estimates could become lengthy soon after pre-orders begin, so getting pre-approved is highly recommended. Apple's iPhone Upgrade Program lets customers upgrade to a new iPhone after they have made at least 12 payments towards their current iPhone and trade it in upon upgrading. The full cost of the iPhone and included AppleCare+ coverage is spread out over 24 months with zero percent interest. Here's the monthly cost breakdown for the iPhone 8, iPhone 8 Plus, and iPhone X in the United States. The program is also available in the UK.

Apple Restricts iPhone 7 Reservations to Upgrade Program Members

Apple recently updated the confirmation email it sends to customers who reserve an iPhone 7 or iPhone 7 Plus to clarify that in-store reservations are now limited to iPhone Upgrade Program members in the United States. Apple allows upgraders to reserve an iPhone through its iPhone Upgrade Program reservation system for pick up in store, but many customers were able to bypass the program and pay in full or with carrier financing instead upon arriving at their local Apple retail store. Old wording:Can I change to a different form of payment for the iPhone Upgrade Program? Yes. You can also upgrade your iPhone to carrier financing or purchase it at full price. Ask a Specialist for more information.New wording:Can I change from the iPhone Upgrade Program to a different form of payment? Yes. You must be currently enrolled in the iPhone Upgrade Program, so that you can upgrade your iPhone to carrier financing, or purchase at full price. Ask a Specialist for more information.MacRumors reader DSTOFEL was one of many customers previously able to reserve an iPhone 7 or iPhone 7 Plus online and pay for it outright at an Apple Store without enrolling in the iPhone Upgrade Program:I did this last Sunday and it went off without a hitch! I used the iPhone Upgrade Program reservation link to reserve my iPhone 7 at my local Apple Store. I was not a member of the iPhone Upgrade Program at the time and had no plan to join it. I showed up at the store, they had my phone and I just told them I wanted to purchase at full price. Not a problem!But since the change in wording, it appears

iPhone 7 Plus Availability Improving Through Apple's Upgrade Program

A spot check of Apple's reservation system for iPhone Upgrade Program members reveals iPhone 7 Plus availability is slowly improving in the United States. iPhone 7 Plus models in select storage capacities and colors, sans Jet Black models, are available for reservation at select Apple retail stores in California, Florida, New York, and some other states as of the time this article was published. iPhone 7 models continue to be more widely available. Apple Century City in Los Angeles, for example, currently has 128GB iPhone 7 Plus models for AT&T and Verizon in Rose Gold available for reservation at 4:00 p.m. local time. Similarly, Apple Williamsburg in Brooklyn has 128GB iPhone 7 Plus models for AT&T and Verizon in Black, Gold, Rose Gold, and Silver. iPhone 7 Plus reservations are available at six other Apple stores in New York City, including its Grand Central, SoHo, Upper East Side, Upper West Side, West 14th Street, and World Trade Center locations. Each location has iPhone 7 Plus models for all four major U.S. carriers, aside from T-Mobile models at Apple SoHo. iPhone 7 Plus reservations in Florida are available at Aventura Mall in Aventura, St. Johns Town Center in Jacksonville, and International Plaza in Tampa Bay. Elsewhere, customers can reserve the 5.5-inch model at Highland Village in Houston, South Coast Plaza in Costa Mesa, Pasadena, Irvine Spectrum Center in Irvine, West County Center in St. Louis, Woodland in Grand Rapids, Fayette Mall in Lexington, Jordan Creek in West Des Moines, and some other stores. iPhone 7 Plus stock both in stores

Apple Makes More iPhone 7 and iPhone 7 Plus Stock Available to Upgrade Program Members

Last week, a number of customers enrolled in the iPhone Upgrade Program were unable to pre-order the specific iPhone 7 or iPhone 7 Plus model they wanted due to limited stock when orders began at 12:01 a.m. Pacific Time on Friday. Apple had already warned that demand would outstrip supply as usual, but unlike regular customers, iPhone Upgrade Program members were not given the option to pre-order a new iPhone online for home delivery. Instead, would-be upgraders were directed to a separate queue that only allowed reserving the iPhone from a local Apple retail store -- many of which were sold out. The experience led to frustrations and even a class action lawsuit, prompting Apple to collect information from customers affected in an attempt to make the situation right. Now, the company appears to have delivered on that promise. Apple has sent an email to some iPhone Upgrade Program members to inform them that more reservation times for iPhone 7 and iPhone 7 Plus, sans Jet Black models, have been added for September 16. Accordingly, over the past 24 hours or so, several MacRumors readers enrolled in the program have been able to reserve the iPhone model they desired for pickup at a local Apple Store later this week.If you tried to upgrade through the iPhone Upgrade Program, you may have had difficulty reserving a new iPhone 7 or iPhone 7 Plus due to high demand. We’ve made two important changes to help you. We’ve added more reservation times for this Friday, September 16. Simply confirm your eligibility and then see if the model you want will be available at an

Apple Hit With Class Action Lawsuit Over iPhone Upgrade Program Woes

Boston law firm Block & Leviton today announced it has filed a class action lawsuit against Apple on behalf of iPhone Upgrade customers who are dissatisfied with how Apple handled iPhone 7 and iPhone 7 Plus pre-orders last Friday. When customers who participate in the iPhone Upgrade Program went to pre-order an iPhone 7 or 7 Plus, they were forced to reserve a device from a local Apple retail store rather than being able to make a traditional online purchase. Many retail stores did not have sufficient stock to meet demand, leaving some customers unable to select the model, color, or storage capacity they desired. Many iPhone Upgrade Program members were unhappy with the ordering process and an inability to reserve a desired iPhone for launch day. Apple has responded to customer frustration and has been collecting customer information to attempt to get customers their iPhones as soon as possible. Apple's efforts have not, however, prevented today's lawsuit, which claims iPhone Upgrade Program users will face future upgrade delays due to the situation.But, the lawsuit alleges, iPhone Upgrade Program customers, unlike every other customer, were shut out from reserving the most in-demand phone models and colors. These customers are unable to "get in line" to reserve their favored devices. Instead, they are told to simply "check back." In the meantime, they will continue to be required to make monthly payments on their older iPhones, and their eligibility for future iPhones will be delayed, the lawsuit alleges.The lawsuit asks Apple to reimburse iPhone Upgrade

Apple Collecting Customer Information in Effort to Address iPhone Upgrade Program Pre-Order Issues

Last week, we reported that the iPhone Upgrade Program caused frustration for some customers attempting to pre-order an iPhone 7 or iPhone 7 Plus. Specifically, some customers enrolled in the program were unable to select the model, carrier, color, or storage capacity they desired, or any iPhone in some cases, due to limited stock seemingly as soon as pre-orders began.The underlying reason appears to be that iPhone Upgrade Program members were placed into a separate stream than regular pre-order customers, and forced to reserve a new iPhone from a local Apple retail store -- many of which were sold out. Some customers were not even able to access the reservation system at all.Since then, it appears that Apple has acknowledged those concerns and is attempting to help make the situation right for those affected. Over the weekend, Apple updated its upgrade reservation page with fine print that recommends customers call its support team at 1-800-MY-APPLE and mention the iPhone Upgrade Program. By doing so, the company said a Specialist will help customers find the iPhone 7 or iPhone 7 Plus model they want.Due to high demand, the model you’d like may not be available. Please call 1-800-MY-APPLE and mention the iPhone Upgrade Program. A Specialist will help you find the model you want.A number of MacRumors readers that followed through with calls said Apple was very apologetic and is manually collecting information while it works on a solution. Each customer was told they would receive a phone call back within 24-48 hours, but it isn't entirely clear what action Apple

iPhone Upgrade Program Causes Headaches on Launch Day Due to Limited Stock

While the iPhone 7 and iPhone 7 Plus became available for pre-order at 12:01 a.m. Pacific Time this morning, some customers enrolled in the iPhone Upgrade Program were unable to select the model, carrier, color, or storage capacity they desired due to limited stock seemingly as soon as orders began. MacRumors reader Pbrutto of Allentown, Pennsylvania said that there were no iPhones available for him to pre-order, while many other existing iPhone Upgrade Program members were unable to order the specific model they wanted from Apple retail stores in their local areas, even immediately at 12:01 a.m. Pacific Time.My experience was logging in the moment that the Apple Store app was working only to see no availability and no way to pre order an iPhone. Seriously, Apple did not let their most loyal customers even place a pre order.MacRumors reader Markarian421 shared a similar experience:Same experience. Existing iPhone Upgrade Program member, but the only color available the instant the store opened was Rose Gold. My iPhone 6s Plus is Rose Gold, and I love it, but this is a black bezel year for me and I lust for the Jet Black. So, I reserved a Rose Gold for pickup Friday, but also ordered a Jet Black full price. By the time I got around to that, delivery dates had shipped to November.The underlying reason appears to be that iPhone Upgrade Program members were placed into a separate stream than regular pre-order customers, and forced to reserve a new iPhone from a local Apple retail store -- many of which were sold out. Some customers were not even able to access the

Apple's Upgrade Program Now Available for iPhones Purchased Through Online Store

With the launch of the iPhone 6s and 6s Plus, Apple introduced an iPhone Upgrade Program in the U.S. designed to let Apple customers pay a monthly installment fee for a new iPhone and trade it in after 12 months of payments to get the next-generation iPhone. When it debuted, the iPhone Upgrade Program required customers to purchase their iPhones within an Apple retail store to take advantage of the service, but as of today, the iPhone Upgrade Program is also available as an option when purchasing an iPhone from Apple's online store. Apple's iPhone purchasing pages have been updated to reflect the change, with Apple's own pricing listed as a payment plan option instead of the carrier pricing options that were previously listed when purchasing an iPhone. With the iPhone Upgrade Program, installment pricing on the entry-level iPhone 6s begins at $32.41 per month while pricing on the larger-screened entry-level iPhone 6s Plus begins at $36.58 per month. Apple's iPhone Upgrade Program is unique compared to carrier installment plans because it includes AppleCare+ in the monthly price. The iPhone Upgrade Program is available for devices purchased with AT&T, Verizon, and Sprint service.

Verizon Introducing $20 Fee to Upgrade Your Smartphone

Verizon customers planning on upgrading to the iPhone SE or another new smartphone should do so sooner rather than later, as the U.S.'s largest carrier has outlined plans to introduce a new $20 upgrade fee starting next week. Beginning next Monday, April 4, a new $20 flat rate charge will be applied to smartphones purchased on a Device Payment financing plan, or at full retail price, according to a leaked internal memo obtained by MacRumors. The same $20 premium will also apply to customers taking advantage of Apple's new iPhone Upgrade Program. Verizon cites "increasing support costs associated with customers switching their devices" as a reason for the new fees. The new upgrade fees will impact all consumer accounts, as well as business accounts without an ECPD profile. Verizon's existing $40 upgrade fee for customers renewing a two-year contract with a new device remains in place. The new $20 upgrade fee will be charged at the point of sale through direct Verizon sales channels, while the fee will be added to the customer's next bill when the smartphone is purchased through an indirect reseller. AT&T similarly charges $15 per smartphone added or upgraded with AT&T Next, and "bring your own" devices. Sprint also charges an upgrade or activation fee up to $36 per device. T-Mobile does not have upgrade

Apple Pushing iPhone Upgrades During Holiday Shopping Season

Apple this week has encouraged customers to trade in and upgrade to a new iPhone through its website, email and an App Store banner advertisement. Apple's new section on its iPhone website reminds customers about trading in their current smartphone at the Apple Store or online through partner Brightstar for up to $320 instant credit. Apple accepts the iPhone 4 or later for trade in. Apple's website, left, and email, right, promoting iPhone upgrades this week Apple's mass email to U.S. customers promotes the iPhone Upgrade Program and shares details about how the financing program works. The email also provides similar details about trading in a smartphone for up to $320 instant credit. Apple has also made the controversial decision to advertise the iPhone 6s and iPhone 6s Plus to older iPhone users directly in the App Store, with a pop-up banner advertisement that can be dismissed by tapping on "skip" in the top-right corner. App Store banner advertising the iPhone 6s and iPhone 6s Plus iPhones are one of the hottest gifts during the holiday shopping season, so it is unsurprising that Apple is pushing its latest smartphones at this time of the year alongside free shipping, extended returns and complimentary gift wrapping. Undoubtedly, though, the move will also stir discussion about iPhone sales. Apple sold 48 million iPhones in the fourth quarter of fiscal 2015, up from 39.2 million in the year-ago quarter. iPhone 6s and iPhone 6s Plus sales topped a record 13 million during their launch weekend, but KGI Securities analyst Ming-Chi Kuo recently predicted

iPhone Upgraders: Apple Offers Partial Refunds for AppleCare+

As carriers move away from two-year contracts, and towards financing programs that break down the full price of an iPhone into equal monthly payments, it is worth a reminder that Apple offers partial refunds for unused AppleCare+ coverage, minus the value of any service already provided. Since many carrier financing programs enable customers to upgrade to a new iPhone after a minimum of 12 months, whereas the AppleCare+ coverage period is 24 months, some customers will inevitably have at least half of their warranty period remaining, for which they are entitled a pro-rated refund. Macworld recently noted that Apple has a longstanding support document on its website that outlines how to request a refund for an AppleCare plan. The process involves phoning Apple and providing them with your AppleCare agreement number and covered device serial number, and an original sales receipt is often required. The refund policy may vary depending on the country, but in the U.S., Apple stipulates that customers who cancel their AppleCare+ plan more than 30 days after the date of purchase will receive a pro-rated refund of the original purchase price, minus a cancellation fee of $25 or 10% of the pro-rated amount, whichever is less. Here is the exact verbiage from the AppleCare+ terms and conditions:ii) If you cancel more than thirty (30) days after your receipt of this Plan, you will receive a pro rata refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Plan Term from the Plan’s date of purchase, less (a) a cancellation fee

iPhone Upgrade Program Causing Headaches for Some Launch Day Customers

Apple launched its iPhone Upgrade Program today in the U.S., enabling customers to purchase the iPhone 6s or iPhone 6s Plus with AppleCare+ coverage included for 24 equal payments of between around $30 and $45 per month depending on the model. After at least 12 monthly payments, the customer can upgrade to a new iPhone and restart the 24-month payment cycle. Apple stipulates that the iPhone Upgrade Program is available to qualified customers only with a valid U.S. personal credit card, since the program is based on a 24-month installment loan with a 0% APR from Citizens Bank. For customers with good credit, most did not expect this requirement to be an issue. But, as launch day unfolds, some customers have had frustrating experiences. MacRumors user onujpt writes that he was declined from the program, despite having good credit and an Apple Barclaycard with a $4,000 available balance, in the iPhone Upgrade Program Experience Thread in our discussion forums. Many other users shared similar experiences in the thread.Signed up for a reservation. Got there. Front of the line quickly. Got the phone and began the checkout process and notified them I wanted to do the iPhone Upgrade Program. I have a 724 credit score, a Barclaycard through Apple, and a $4,000 available balance on that card with a combined household income of over $80,000. I was declined. At first everyone was getting declined. Then some started to work. Mine didn't. They attempted 3 or 4 times with absolutely no luck. It immediately added a hard inquiry to my credit score. Although we attempted

Samsung May Follow Apple by Launching Smartphone Leasing Program

Samsung is planning to follow in Apple's footsteps by launching its own Galaxy smartphone leasing program in the U.S. over the coming months, according to Forbes.The South Korean electronics giant is planning to launch a program for leasing its Galaxy phones in the U.S. market, similar to the one Apple announced just weeks ago, according to an industry executive with knowledge of Samsung’s plans. Samsung may be launching this leasing program in the next several months, although that timeline may accelerate, the executive said.The report does not offer any other details about Samsung's plans for the rumored smartphone leasing program, but the move would make sense as the wireless industry moves away from subsidized pricing and two-year contracts in favor of monthly installment plans and financing programs for payments. Apple introduced the iPhone Upgrade Program alongside the iPhone 6s and iPhone 6s Plus earlier this month, enabling customers to upgrade to a new iPhone every year with AppleCare+ warranty coverage included. Eligible customers who sign up for the program will have the full cost of their new iPhone broken down into 24 equal payments of around $30 to $45 per month depending on the model, plus a premium for AppleCare+. After the first 12 monthly payments, the customer gains the option to trade in their iPhone for a new one and enter into a new 24 month installment plan to pay it off. The final cost of an entry-level 16GB iPhone 6s with AppleCare+ purchased through the iPhone Upgrade Program is $777.84, which is ultimately the same price as purchasing a